Wonderful friendly staff. Quick service.

Best place to get some ice cream. Always quick and staffs are always friendly

Order through Uber. Always Dashers. Always prepared correctly. Always packaged safely and neat. Always quick.

Ice Cream was very sweet and tasty. Large cone was made surprisingly large! Enjoyed every luck of it. Store was clean and well staffed with friendly servers.

They have a great socially distant set up, minimizing the number of customers allowed inside. Obviously Carvel is pretty straightforward, and you know what to expect. Five stars for friendly service and covid safe protocols.

Typical Carvel products. Always good

Change your confetti sprinkles they taste stale and almost broke my tooth.

I ordered a cake and had Happy Birthday written on it. The clerk did a nice job and was friendly

Ice cream is ice cream... corona one way traffic and masks rules suck

Good service it was really good

Never eating here again. As a person who has lived here for over 20 years and have been a loyal customer at carvel for over a decade, the new staff that have worked here have the worst attitude possible. They fill half the ice cream up and put barely any ice cream in the cup and it isn’t worth $5 for literally nothing. Not to mention that they have no common curtesy and they fool around too much. They mess around with each other and joke around instead of working and doing their job. They need to be fired and the manager needs to hire older staff instead of young teens who don’t know how to do their jobs.

It’s so sad that I have to write this review about this carvel in my neighborhood.I’ve been here countless times that I can remember and always spent at least $20 if not more at each visit. Tonight because it was buy one get one free Wednesday Sundays which I was not looking for they said they closed at 9:30 it was 5 to 10 and the Asian owner said that they’re closed already. Mind you they are normally open till 10 PM I was there just last week but not on Wednesday! I said I’m just looking to pick up premade order boxes of ice cream which I always do along with some single premade ones and then a little cup of soft vanilla ice cream for my dog loves it. I’ve been coming here for over four years and never had a problem. As the owner in a nasty tone complains how he has to pay his employees overtime meanwhile it’s 9:55 so you’re paying them till 10 PM anyhow and there was no one online there was the last person inside the store he could’ve let me in to purchase my items. I’ve never heard any employees at Carvel getting paid overtime when they work part time because they young school students. It was disgusting to see him smoking a cigarette outside his place of business and then he went on to brag that he’s been here for 25 years when I said I guess I won’t come here no more and I’ll choose another carvel. Talk about balls you turn away a customer that’s been coming to you for years that will take literally three minutes of your employees time when I’m not looking for the buy one get one Sunday deal and then you talk to me nasty like that. The girls that work inside the store are sweethearts but as I can tell the owner must not treat them well because in the manner that he was talking to me it was very very nasty. Might I say again he was smoking a cigarette outside his business by the exit door I really hope he washes his hands. I’ve also seen him previously during this pandemic not wear a mask when I was in there when he goes in the back to make whatever he asked to make such as cakes and so on. It is such a shame that an independent business owner like that doesn’t care about a local customer nonetheless a neighborhood person For his business. I guess he has enough money where it doesn’t matter as he bragged he’s been here for 25 years. I will not be attending this Carvel ever again nor will any of any of my family members, all my friends and I will make it known to people in the neighborhood how nasty he was to somebody that was very polite and a consistent customer. Boycott this nasty owners carvel who thinks he’s better then his customers but complains about overtime to young high school students but yet he’s in business 25 Years. Oh yea anyone notice how his prices went up on the 6 pack cups that aren’t filled to the top & increase of the other packaged items?.. Wonder how much he breaths over the premade items with no mask on when no one is watching because he’s hidden in the back so he thinks! Lmao /// NO STARS DESERVED ///

Just unhappy with the store allowing people in with no shoes and someone without a mask. Clearly states no mask no service but they served them.

Good stuff!!! Since my childhood, Carvel will always come through!!

Carvel has always been a birthday delight, birthday surprise! I love carvel!

Helpful, pleasant staff. Delicious ice cream. Parking lot needs resurfacing.

Not bad next time be better

Good ice cream with small portions!

Great staff. Love the Neutella Dasher.

GREAT BUY ONE GET ONE!!!

Seriously need to get the parking lot fixed but always a friendly staff and love the ice cream

Nice place. Very clean

Great ice cream although but pricey I still go there for all my birthday cakes and late night ice cream craves

I thought they were stingy with the amount of ice cream they put in a waffle cone. I went back in and ordered a waffle bowl with soft vanilla and again a stingy amount of ice cream. I will not go back there again. Plainview has a carvel that really fills the cone. Carvel is expensive to start with, but when they give you a small amount on top of the price they will lose customers. Exit 17 West Hempstead Carvel wasnt bad the last time I went there and Wantagh was ok, but I think Plainview topped them all. I give a double thumbs down to Franklin Square.

They have the best ice cream. Friendly and helpful staff

Buy 1 get 1 free Wed.

Yummy creamed ice mmm

Small, Not so clean

Good ice cream friendly staff

Nice people.

Delicious ice cream

Exactly what you would expect.

Pistachio flying saucers !!!!