This dealer Sold me a used Car that had an outstanding Recall and Diagnosed it with the recall condition and are refusing to fix the car. They want me to pay for a repair that should be cover by Toyota. This is not fair to the customer to have to pay for a recall that was not done or taken care of by Toyota for the Torque converter issue. They new of the issues in the Camrys from 2012-2014. Fight with them to get it repaired. I have been a 25 year customer. I thought I would have been taken care of better than this.

Having recently moved to Virginia, I brought my Tacoma in for regular maintenance and a state safety inspection. Setting up the appointment online had been easy, and staff explained their service procedure as I pulled into one of the drive-in reception bays. My service advisor, Chris C., located my vehicle’s service history and arranged my ride home. He called the next morning to report a brake light issue on the camper shell that needed to be connected. I agreed to have the Sheehy service team perform the work on the truck, and asked to drop off my other vehicle, a Prius Prime, for its safety inspection when picking up the Tacoma. One day later, both inspection stickers are attached and the trucks brake light wiring looks great. Throughout the process, Chris communicated in a timely and personable fashion, and strove to solve my service issues as efficiently as possible. Thanks Chris!

I was unfortunate enough to get a screw in my less than a year old tire after a recent trip to DC. I called an spoke with Chris Cooper regarding the situation and he went above and beyond to help. I was aware a new tire was going to have to be purchased but Chris helped make the process smooth and, dare I say, pleasant. Thank you to Chris and team for the help.

I am very pleased with the service we received when purchasing from Sheehy Toyota. Sean our salesman was great all through the process & would highly recommend him to anybody looking for a quality vehicle. I will be back in the future when Im ready to buy another vehicle.

I love the hospitality that the Toyota team gives me. When I come to bring my car they’re very respectful and very timely. I love the free car wash so I really appreciate Toyota for there service.

I was treated the best Ive ever been treated here. Tarron helped me immensely and Michael, who worked on my car, did a fantastic job! Everyone was professional and kind. Wish I could give 10 stars for the awesome service and people!

I have change my review of this company..I got a human responce..Its rare in this time of our history to have a human talk to you..Well..There gonna take care of us..Thanks Sheehy Toyota for having a small town heart in big city..World Renouned Folkartist Mark Prieto

Our experience was absolutely wonderful from the second we got out of the car. Sean Davis greeted us with a warm smile. My husband and I started talking to him like he was an old friend and we got the same in return. Our time was valuable to them and we love it. Literally in and out in no time. All questions were answered quickly and with patience. We loved our time there. I recommend anyone to go see them for a car. They were excellent.

I left my 06 Tundra at home for 6 months while working out of town. Though it was driven short distances during that time, it seems some rodents had made a home of the air intake. After returning home, I made it more than 600 miles on the way to my sisters wedding before the debris trashed a pump and left me crawling at around 50 mph on I-95. I limped off the next exit, called Sheehy and told Josh my situation and where I was. At that point, I thought it was my transmission. I was able to drive it in to them. They put me at the front of the line, quickly diagnosed the problem, put me in a very nice hybrid loaner at no rental charge, and I made it to the Outer Banks of NC just in time to escort my sister to the beach. They had my truck ready to pick up the next day. To say that I got service would be an understatement. The folks at Sheehy really went the extra mile, and I cant thank them enough!

Sean Davis assisted me with my purchase and I was 100% pleased with his customer service, friendliness and knowledge. The communication afterwards was very exceptional. Thank you again!

I had a great salesperson Stephen Sharkey. Was a very quick and painless experience. I definitely recommend him if youre buying a car or truck.

My apologies for not jotting out my review. My wife and I both were very well treated by an easy mannered guy, he explained the process and they got us out of there quicker because we came earlier. Its a busy place but efficient and the wait was comfortable.

Great customer service and communication. Steve C and Wilton worked hard to get me the vehicle I desired and because of their excellence, I chose to buy at this dealership. I am extremely grateful to both of these guys for working with me through the purchasing experience…it was easy, painless and efficient! Thanks Steve and Wilton for your help and dedication to excellent customer service!

I appreciate the quality service I receive whenever I bring my car to Sheehys service department. My concerns are always patiently addressed, and the problems are fixed. I have peace of mind driving my Camri knowing professionals are keeping it in peak condition. Thank you!

I purchased my vehicle in Nov of 2020 (2021 Toyota Highlander) . I have scheduled and maintained all of my required service appointments. This past Tuesday I had my 15k maintenance and they were to correct a recall issue and rotate/balance tires.When I left the dealership I noticed that my car would begin to shake profusely when idling. I was told to bring my car back in, and even the service department said that was not normal.They took my car back again for a few hours.The resolution “please drive your car a couple of days and bring it back if there is still an issue”.It’s been two days and the car is still shaking.I feel I was pushed off and they have no real resolve. I now need to spend another day sitting and waiting, for them to possibly still not resolve the issue.When I purchased my vehicle- I was told the service department was not top notch. (From the salesman)At this point- I completely agree.This was not the first time “they weren’t sure what was going on”. 4 days after purchasing my car there was a water leak INSIDE of the vehicle and they couldn’t determine the cause of that either.I then get a review request, and felt the need to voice my opinions. Of course- no one has personally reached out to follow up on my most recent service.

I love Toyota. They know me by mame and I trust them. Service is great and my cars last.

They took care of my vehicles recall in a timely manner. The only issue I had was after the work on my fuel pump, the interior of my vehicle smelled like gas. Not so strong as to cause a problem. But enough to be noticed. Overall I am happy with the service I received, and would return if needed.

Went to buy a vehicle and was told they had none. Could not get any help after that. Promptly ignored

Just got a 2021 Toyota Tacoma TRD Off Road! Fantastic customer service! Highly recommend!

This time was the shortest wait to date. 2 hours. I know it had to do with our girl Teddy. She was personable, efficient, and just very good with time management. I love that they do a great job on my car. Thank you Teddy and Sheehy!

They were very quick and welcoming, Chris was very customer service oriented, very professional and respectful. He offered to take me to an appointment and to wash my car! It was very nice to feel acknowledged and not rushed. Thank you Chris!

Great experience, Mr Ronnie Dotson did a great job after 2 test drive he show the best at the end 2020 Toyota Tundra 1794 Edition, first experience at sheehy Toyota of Fredericksburg cant ask for better service.

Referred to Sheehy and to Wilton Fernandes, Sales Associate, by a close friend and frequent customer. Very prompt and thoughtful service. I had to do most of our negotiations and preparatory paperwork online, due to disability, and Wilton accommodated us with ease. Finance Manager was thorough and patiently explained all the different warranty packages. Our selected car was ready when we arrived to pick it up, and except for not having a full tank of gas (only 1/4 tank, if that), I have no complaints at all. (And I am sure that the gas situation was a prep oversight.) Wilton explained all the features of the car very thoroughly, and we were very comfortable with the prompt treatment and friendly service. As we are long-time Toyota owners, we expect to do repeat business with Sheehy, and with Wilton!

Very person I met at this dealership, and I mean everyone not only treated me in a very professional way, but also treated me with a friendly attitude. I felt welcomed by all. I want to personally thank Saige for bearing with me and working out a few issues with a positive attitude and outcome. Would I drive across Virginia again to buy a car? Yes, I would. You guys and gals are the best!Thank you all.

In today’s world inventory is low and pricing is high. I went to three dealerships in Northern Virginia prior to arriving to Sheehy in Fredericksburg. Each time I walked away not feeling good about the pricing and the overall value of what I was purchasing in the three prior dealerships.When I arrived at Sheehy in Fredericksburg I was greeted with great hospitality and service. Kevin the GM and Sage the salesman were outstanding. They not only found me a car I really enjoyed, but also were able to work as a team to offer me the best pricing on the vehicle.I would recommend Sheehy Toyota of Fredericksburg to anyone looking for great pricing and hospitality!Thank you for making my purchase enjoyable!Ted Hoffman

I recently had service done at Sheehy Toyota in Fredericksburg. James King was my advisor. He was professional and was easy to communicate with. My car was quickly worked on and all services needed were expertly finished in a timely fashion. James King communicated all services and costs. I was pleased with the service and professionalism. Tom Eichenberg, Fredericksburg, Virginia.

They did everything they said they would do, and within the time they promised. Prices were better than their competitors and they gave us a good price on our trade-in. They made the experience painless. We would definitely recommend them!

The Sheehy team was outstanding! We gave Jim our very specific search details and he came through with flying colors. Its obvious they are the most knowledgeable and trustworthy in the business and well definitely buy from him/them again.

I’ve had great experiences here in the past; however, this time was not! The shuttle was in the shop. So, a Lyft was arranged for me (out of my comfort zone!). I dropped my SUV off at 9:15 (by appointment) for an oil change, tire rotation, and asked them to check a tire that was losing air. I was told that it should be ready by 11:30 (my request). At 11:40, I was told by text that it was in the shop. I arrived at 11:55 hoping to pick it up. At 12:30, I was told that my vehicle was ready, but that I needed to replace the tire. The tire was in stock and could be replaced immediately. At 2:00, I finally was able to leave! This should not have been an all day event!

Great dealership to work with. We had a little incident and the way the dealership handled it was great. The customer service they provided while my daughters truck was being fixed was unbelievable. It was their mistake but they immediately owned up to it and made it right. I couldnt ask for more, mistakes happen and how they are taken care of means everything. Kevin the manager and Saige in sales, and the finance guy (sorry dont remember his name) also to great care on the 4 runner my daughter decided to buy and me buying my daughters existing truck. What a great group of people. I buy a lot of vehicles for my business from other manufactures but if Sheehy Toyota has what I need I will be buying it from them. Thank yall so much for being such great people in this world.

Wanted to schedule an appointment to preform a recall service on my 2019 Camry, asked for a loaner vehicle while my car being serviced, first they said Toyota will not allow a loaner, called Toyota corporate was told I should be able to get a loaner car and the dealer will bill them for it, called back and told them what Toyota corporate said and they changed their story to we will try to accommodate you if there is one available when you drop your car off. Called Jack Tailor Toyota of Alexandria, they ordered the fuel pump, made reservation for a loaner vehicle completed the recall service in 3hours, was planning to purchase a new car soon, will not consider Sheehy they were a great company under the old name (Rosner Toyota) know they are awful.

Experience with Sheedy toyota of Fredericksburg was pretty good the sales person Alan was so helpful thanks alot

I needed recall work done on our handicap mobility Sienna van. Sheehys service department was aware of the particular needs - both physical and time schedule wise - and did their utmost to replace the recalled parts efficiently (no small feat in itself since the workings of the Sienna were rearranged to allow for the handicap alterations) and in a timely manner.

Our First Service in our new Highlander and could not be happier!! There was a line of cars in front of me when I arrived and I figured I would be there all day!! Within the first few minutes, the Service managers were coming out and getting people after their cars were done! I was impressed with how fast they worked and how they processed everyone in and out. Everyone worked like a well oiled machine and everyone did their jobs to get us in and out as fast as possible!! As I was in line, one lady came to my car to let me know they would be working to get me in and out as fast as possible and to not worry about the line. As I pulled in, the service manager introduced himself to me, filled out the data on the computer and showed me to the waiting area. I settled in expecting to be there for a couple hours and within 30-minutes, he cam out to get me and get me on my way. They have tons of service managers working, tons of people moving the cars around and tons of mechanics working, so there is no long wait times!! Could Not Be Happier

Sean Davis was so helpful & made my car buying experience a breeze. Couldn’t be more thankful for him & all the staff involved! I’m so in love with my new car & fully decided I will always choose Sheehy for any future purchases. I’ve recommended Sean & Sheehy to all my coworkers & family members searching for cars.

Fixed my truck right away, no issues and it was an easy experience.

Service was outstanding as was the work on my car. I have a 14 year old Prius which I dearly love. It has required some special work over the past 6 months and Sheehy did it. My car felt like a new car when I drove it home, and thats because of Sheehy and the service manager that helped me. I intend to use them for the life of my car because of their quality service.

Although I was told the shop was backed up, the wait wasnt really that long. My experience was great! Chris was very nice and recommended an alignment that I was overdue to get on my suv.

I made an appointment online over a week ago for an oil change; the first available slot was today. My wife dropped my car off 15 minutes early for the 2:30pm appointment, then I called at 6pm to ask for an update and was told that they wouldnt even start working on it until tomorrow morning!What is the point of making an appointment if its going to take 18 hours for an oil change? After Ive already waited over a week?? If Id wanted to be without a car for a day I would have just dropped it off back then.

Went in for a flat tire and Mike in the service department was amazing! He helped me through the whole process and was very professional. While my car was getting worked on I called to see if they could do a state inspection on the vehicle and he gladly told me they could. Called me back and explained I needed work done on a few things and gave me a time frame on when the vehicle was going to be ready for pick up. Mike was very helpful and made sure the vehicle was taken care of. When I did go pick up the vehicle I felt like i was in inconvenience to the young lady who was helping me out. But overall I had a great experience. Thanks Mike !

Kenny was polite, professional and knowledgeable. The finance section was efficient and professional. I would buy from here again. The team here really puts people first. I wasn’t challenged or disrespected as being a woman buying a car by myself . Fantastic team!

It was a smooth purchased. I love the customer service, they made me feel secure about my purchased & explained in detail any questions I had. This is the best dealer Ive been to when it comes to pricing & customer service. I highly recommend it to everyone.

I recommend Sheehy Toyota to buy a car. Jim Glasner was very kind and diligent. He was awesome with working with me.

We had a great experience working with Jim! He made the process of buying a new car and trading in my old car simple and enjoyable. Jake in financing was also awesome and very helpful. The whole process was very quick. We would definitely go back to Sheehy Toyota.

I wish I could give zero starts!! Appointment time 815, checked status of vehicle at 1019 and was told one car ahead 😳 thought to self what was the purpose of appointment? Asked to speak to supervisor at 1024 because I needed someone to help me understand why my car had been there for 2 hours and still had a car ahead. Was basically told still had cars from the following day and was offered to have my car pulled without being serviced 🧐. At 1110 would you know my car was all of a sudden READY!! Of course I questioned if my car even received the service and was assured that it had. Upon entering the vehicle the first thing that caught my eye was the very same service stick still in place🤔!! Waiting to speak to the director of service still………..

I had a a 50,000 thousand mile service done which of course the oil had to be changed. I did not know till I got there that more things had to be done. Could these other things could of waited? 30 minutes turned into 2 hours which I understand I don’t want anything to be rushed, but cost seemed a little high..

Our heartfelt thanks to Billy Campbell!! Whenever you are blessed to receive excellent service I believe it is a win-win to share your experience with others who can also benefit from our positive experience. The excellent service I am referring to is from Billy Campbell!! Billy is one in a million! He goes above and beyond to provide extraordinary service to us! Billy is very helpful, very caring, has a quick response and a fantastic attitude! We highly recommend Billy Campbell at Sheehy Toyota’s service center! Billy is a true asset to the Sheehy Toyota service team! 🙏🏻😃🌷thanks again to Billy Campbell for outstanding service!! God bless you all!

The Middle eastern guy welcoming people is very rude we just Asked for the Toyota Camry he said they didn’t have any models, and rudely said and the ones outside are very expensive when nobody asked him... my sister in law just bought the new 2021 highlander 50 k cash 3 weeks ago and he said there’s nobody who speaks Spanish just for the record we never asked for a translator....

Although I am moving to a different state I was able to have the VIP refunded since I will no longer be in sheehy location. Wish I was able to have that experience in the new state I am moving. Recommend them highly. Especially sales person Sharkey. Amazing personable and professional salesman

AMAZING CUSTOMER SERVICE!!My husband and I purchased a vehicle on 5-31-21. After looking for several months and even that day, we found exactly what we wanted.Ed helped us through the entire process and couldnt have been any kinder. The entire team was friendly, polite and quick. My husband and I have both been in Auto Sales so we knew how it could go. We are very happy with our new SUV and recommend them to everyone.Thanks Guys!

We just bought a car from this dealership and was very pleased with the entire process. We were coming from out of town and Jim Glasner worked with us from day one to ensure that everything was in order by the time we were able to come get the car. He also kept us updated through the week and was honest about the condition of the car. He even went out of his way to ensure we have an extra key fob for the vehicle. Tim and Jake who helped with the financing were also wonderful. Thank you for making this such a wonderful experience for us.

I have owned or driven Toyota since I could drive, I like the cars and have never really had a problem with the service, until I visited Sheehy of Fredericksburg.I scheduled a VA safety inspection for my Toyota on a Thursday mid afternoon in the middle of September 2021. When I called to schedule a day, the Thursday was the only date and time available, it was over a week and a half out.On the day of the appointment I showed up a few minutes early but was told to sit in my car until I could be helped, despite only one other car being in the service lanes. After 10 minutes I was able to drop off my car and wait in the lobby area.An hour later I was told that my car was just then being looked at. An hour after that I was told it was almost done. 15 minutes after that I was finally able to pay and collect my car.I spent over 2 hours for a VA inspection. Not a service, cleaning, oil change, or anything taking actual time, just a safety inspection. There is no excuse for this. What was the purpose of scheduling an appointment?I also had to repeat all the information I had already relayed over the phone, which makes no sense.The only reason I am not giving 1 star is because they provided a license plate bulb ($0.25) and did not charge me. But I wish they had and been 30 minutes like every other dealership, Exxon, Sunoco, or auto shop in the state.Also, dont tell your customers they need to make an appointment when clearly you let people drive up without one.Update 09-21-2021: JT reached out to me from the service department to see what they could do to make things right. Unfortunately there really is not anything that can get my time back and I do not need additional service at this time, but I do appreciate that they take reviews seriously and have added a star back to the rating. I may reconsider future service, depending on the reviews between now and then (I read them too).

Very good experience. Josh was great and kept me up to date throughout the process.I appreciate the honest approach and will use again.

I had an amazing experience purchasing my vehicle- Jim is hands down the best! He is not pushy he is legitimately there to help you get into a vehicle not just to make a sale!! I highly recommend anyone on the market for a vehicle, take a trip to visit Jim and the team at Sheehy Toyota

I was very pleased with my experience at Sheehy of Fredericksburg. I found the vehicle I was looking for online prior to going to the dealership. I was greeted by Kenny, who was very professional and kind! The paperwork and financing process was the fastest I’ve ever experienced. Jake in Financing is amazing and professional as well! If I’m ever in the market for another vehicle, I’ll be starting with Sheehy of Fredericksburg for sure!!

We took our 2017 Prius in because the computer said we had a hybrid problem. James wrote us up and had a technician check it out. They found that there was a bad part inside the hybrid system. They ordered the part and replaced it. Everything is now working normally. The best part was that the repair was covered under warranty! While they had the car, they also updated the software in the computer, also at no cost.

My appointment was at 9am. I arrived 10mts early. I was waiting for 3 hours. After I waited that long I went to the service desk asking why is taking so long and he told me that still working on it. I just want oil changed, tire rotation and check the window cause I couldnt close it properly. Nobody informed me that it was going to be a long wait. I wasted all morning. Service is very poor.

Andrei was great with securing our new Sienna. Provided accurate and timely information and made the paperwork and sale seamless. Highly recommend Sheehy Toyota of Fredricksburg

Great experience and a lot less stressful than I anticipated. Jim did a great job showing me what I was looking for and not pushing things I wasn’t. Would definitely purchase from here again!

Excellent customer service and very friendly staff.

My experience with Jim G was awesomeSo smooth and hassle free, he help me found just exactly what i was looking forVery professional and helpfulA+ 10/-0

This was the easiest car buying experience I’ve ever had. Adam was incredibly friendly and attentive, made my wife and I more comfortable than I could have expected, and got us in and out quickly- from getting our trade-in processed, arranging transport of the vehicle we wanted to helping us get everything signed and even giving us some fantastic dinner recommendations, Adam, Tim in financing, and everyone else at Sheehy Toyota really helped us out. Thanks everyone!

Sheehy Toyota has excellent customer service. Employees engage customers and make them feel at home and at ease. They take their time to explain to customers and show a lot of clarity with their explanations.

Have serviced our Toyotas at Sheehy Toyota of Fredericksburg since purchasing our latest cars, and have been very satisfied. They have provided helpful advice, and saved us from a likely vacation disaster with a suggestion about ordering parts in short supply. Will remain a customer!

This was a very bad experience from the start. I was scheduled on the busiest day, therefore no shuttles were available so with no other option, I waited for 2 hours. Only to find out the mechanic broke my lug stud. And magicly I was able to have a ride! 2 hours later!!!. I hope no future issues arise from this incompetent workmanship. It is documented. Whats going on with TOYOTA?!?! Thought they were #1 apparently not anymore 🤔

This was my very first encounter at Sheehy as I am a new Toyota owner. I was receiving my first maintenance on my brand new 4 Runner. Staff was very friendly, dealership clean and accommodating. However, although I had an early morning appointment, and was told my simple tire rotation would not take long, I was required to wait over 2 hours. Staff also neglected to reset my maintenance reminder on my dash, so now I will need to figure out how to reset myself. I will give this dealership another try for next scheduled maintenance, but if additional issues arise, will be looking for alternative place to obtain service.

I came in and worked with Kenny. He helped us every way he could. We purchased a used car for my daughter. The next day we noticed a problem. I called Kenny and he set us up with service. They to the car in and repaired it no problem. We we also given a rental for transportation while they repaired our car. No charges for anything. We give Kenny and Sheehy a 5. Thank you

Great service department..Took my 2012 4runner in for service. Gave me a small discount for waiting longer than expected. Nice gesture.

I needed a second car and my son recommend Sheehy Toyota, he knew one of the sales personally, Mr. Jim Glasner. I glad I took his advice, went up to Sheehy, and met with Jim. Im not sure how to write this up without it sounding like a commercial.All I can tell you is Jim treated me great. Allowed me to take my time, never felt rushed or as if I was a bother to him. He never gave me the pitch, I guess is the best was to say it. He just told me about the features on the car and the machine sold itself.I will not hesitate going back for my next car and would recommend the place to anyone looking to buy one as well.

Service was done in a timely manner and I am very happy with happy with the results.TheTechnician explained the service and was very helpful.

What has happened to the service? Used to be very good! Not so any more. We had an appointment today at 12 noon. We dropped the car off early a little after 7am. Told the service rep we needed the car by 5pm and let us know if that wouldn’t be possible. Simple oil change and tire rotation. Got text messages stating they would be letting know when the car was done. Tried calling and left messages later in the afternoon to check status. No calls backs. Tried texting back to the text message sent when we dropped the car off. No response. Decided to go to Sheehy at 5pm to see if the car was ready. Nothing had been done and service rep said he could try get it done by 7pm when they closed. We had to run to meetings and told him to text us when it was done. By 7pm still no calls, no text messages. Toyota was now closed. Being in customer service for many decades, I understand mistakes and blunders. It happens, but communication can help lesson the negative impact. Very disappointing fr what service used to be.

In general, service has usually been very good. Customer service personnel are polite and take the time to go over services. Unfortunately, I was surprised that when receiving a recent oil change that my tire pressure sensor light was still on. Granted, I didn’t say that my tires needed air, but I assumed the mechanics would do that as part of general service. So, I was not pleased about seeing that after getting down the road. It does make me wonder about what else is not being addressed that they see that I don’t.Polite service doesn’t do me any good if I’m stranded on the road.

The salesman, William, was very knowledgeable, professional, and responsive (five stars). Unfortunately, the business management side of the dealership is much less so (zero stars). Following delivery, we discovered a $2500 error on our final bill of sale ($500 deposit not credited and a $2000 charge for an extended warranty we did not want/purchase). Tim, the business manager, was to contact us to resolve the matter but has not, despite multiple requests.

This was my first time buying a car for myself and Zach, the salesman, gave my mom and I excellent customer service before we even got to the dealership. He had the car pulled up front before we arrived and was very knowledgeable about the car. He was kind, patient, and dedicated to making sure we had the best experience we could have in buying a car from Sheehy. I walked away with peace of mind knowing that I was paying a fair price for the car, a 2018 Toyota Corolla, and with knowledge for how to go into my future car purchases. Thank you Zach, and Sheehy Toyota of Fredericksburg!

My experience with Sheehy Toyota was exceptional. Ed Stratton did an amazing job helping my son decide on a car that would be best suited for him . Ed was patient, kind and treated us like family. He communicated with both myself and my son since this was his first car purchase as well as being in a different state and not actually seeing the car. I felt very comfortable purchasing this car by viewing online. Eds made both of us feel confident that this was an excellent choice and a beautiful car. My son is very happy with his new 2019 Toyota Camry. Thank you Ed and thank you Sheehy Toyota of Fredericksburg VA .

Had an excellent experience. Sales staff very friendly, experienced & efficient. Especially pleased with new Highlander.

Short and easy process. Everyone was respectful and pleasant. Jim Glasner took care of my purchase and made it look easy. I got into my dream truck, thank you !

As someone who hates the vehicle buying process and has gone through it 4 times, I can confidently say that Sheehy Fredericksburg does things differently and for the better. Wilton was my salesperson - he listened to what I needed, found the perfect vehicle for me, and was very responsive/communicative with me during the entire process. Tim was the Finance Manager I worked with and made the purchase transaction easy and painless (i.e., no surprises, no hard-pressure sales push for additional packages, etc.). I’d highly recommend buying from this dealership!

Exceptional service. Great customer care the work was done in a very professional and timely way. I could not ask for any more.

Phenomenal dealership. I bought a car here and was connected with Andrei who took a lot of time finding the right car for me, giving me a great price, and helping me with a lot of logistics as I was an out state customer. He spoke directly with my car insurance agent, was very responsive, and not pushy at all. When I went there to pick up the car, Andrei took time out of his day to explain all the features of the car, made sure it had a tank full of gas, and make sure that all my needs were met. I had such a good experience that I plan on buying my second car from them as well.

My car broke down traveling home to NY from the Outer Banks, NC. I was unable to get a tow on a Sunday and thankfully the car was able to make it to Fredericksburg VA. The hotel told me that the Toyota dealer was located nearby and so I called first thing Monday morning. Cris C assured me that they could fix my car and that even though they were booked over a week out, he would try to fit me in that day. I dropped my car off and they gave us a 22 Camry to rent for the day and a list of places to go in historic Fredericksburg. What started as a difficult situation turned into a lovely day of sightseeing all while my car was fixed for a significantly lower price then I had expected. Thank you so much for your compassion and your excellent service.

Went in for my 10000 mike oil change. Mike was very informative and was out within an hour. Great service!

Matt from Used Cars across the street. Made me feel welcome and stress free! Easy to deal with, he’s a great Communicator! Always answer my phone calls or texts on the same day. Make sure you ask for Matt in used cars, he won’t let you down and work for you, not against you. Thanks Matt!!! 5 Stars to you and your company.

I have to give a shout out to Wilton for helping me out on my big purchase. He was very helpful during the process and was very dedicated to helping me out. My only available time to meet up with him was after closing hours but he stayed late despite the time. He was courteous, professional, patient, and very informative throughout the whole process. I will definitely be recommending my family and friends to Wilton in the future.

On the first day of a cross-country move, we hit some road debris that caused considerable enough damage to make us think wed have to delay the rest of our trip. We ended up bringing out car into Sheehy Toyota with no advance notice and James and Michael in their service department took the time to look over the damage and review engine codes despite being fully booked for the day. They even topped up our fluids.Half an hour in the middle of the day meant a lot to us, especially since they had a full slate of scheduled customers. They refused any payment, so providing this review is the least I can do. I highly recommend this location!

Good customer service inside, quickly did my service work hours before they told me it would take and got me a Lyft ride home to wait there and picked me up when ready. The check-in process in the morning is a bit slow-it probably took a good 20-30 minutes waiting in my car to finally get checked in. They did a recall and my entire car smelled of fuel when I did get it-it was horrible! 5 stars for the customer service guy inside, 2 stars for check in, 5 stars for service time to pick up, 1 star for not properly airing out or cleaning inside my vehicle so it smelled like someone spilled fuel inside my car.

Unsatisfactory experience. Waited in line half an hour to drop off my car for a scheduled appointment for routine maintenance. Was greeted on pickup by an associate who told me car was ready but he couldnt leave a phone message (full mailbox) -- turns out he had me confused with someone else. In the end, car was ready 30 minutes later than promised. No explanation, no apology.

My boyfriend had an excellent experience at Sheehy getting a new Toyota.Unfortunately, I had the opposite of that at the used lot. They kept my drivers license, didn’t answer their phones when I called about it, and had to wait until the next day for my boyfriend to get it. The first car I looked at, the dealer “warmed it up for me” drove it around the parking lot fast three times, red flag. you should be able to fresh start a car yourself unless they are hiding something. AND they showed me the Uncleaned car. It was a smoker car, and it smelled so awful. If they really wanted me to consider them as an option, they should have to me they were in the shop and to come back another day. Car was overpriced $2,000 compared to Kelly blue book value. Especially for the bad condition it was in (inside and the drive was mediocre at best).I do not recommend getting a used car from them with that is close to 100k miles, unfortunately that is my current budget. But getting a new car or lightly used? It’s probably fine.Just letting people know be more aware at the used car lot if you can’t spend more than around $14,000.

We absolutely had a wonderful experience with Brian Davis at Sheehy Toyota of Fredericksburg. In fact everyone we encountered and who worked with us was great. We especially want to acknowledge the exceptional service provided by Brian Davis, our sales consultant. From the first phone call to the moment we drove our brand new Toyota Camry SE home, Brain was very professional, courteous, knowledgeable and attentive to our needs as customers. The best part is the confidence that we had in him to provide us with exactly what we drove from Richmond to Fredericksburg to receive, our new car. We definitely plan to return to Sheehy Toyota and Brian for future vehicle purchases.

Many thanks to the service department at Sheehy Toyota. James was very helpful and professional.

We were impressed with Tyler, our sales person. He was friendly and courteous. He did not put any pressure on us but sold us exactly what we were looking for. The trade in of our vehicle went smoothly and we received a very good price. In addition, the price of the new vehicle fell within our expectations.

Wilton is wonderful. Always available to help. Professional and friendly. Made my experience a pleasure.

The state inspector said my windshield wipers were torn, which in fact he ripped them on both sides of the wipers. I just used my wipers the morning I went to get my state inspection done. The wipers were just fine then. I wouldn’t take my enemies car here to have any work done because of the dishonesty at this dealership. Even though I receive some of my services for free I would rather take my car somewhere else and pay for the work then bring my car to the Toyota dealership in Fredericksburg.

This was the best purchasing experience ever by far as compared to the previous 6...the entire team did an outstanding job, however our sales rep Andrei was superb!!!

James was so kind. He always goes the extra mile. He checked to see if my compressor was still under warranty even though I didn’t think it was. The price he gave me beat the mechanic who gave me the original quote. He gave me a loaner car which slowed me to keep my appointments. I like dealing with the same person every time I come in. It makes me feel like a valued customer.

Loved every minute of my experience here! We worked with Jim, his customer service is amazing! I have already sent a few of my friends his information in case they are ever on the lookout for a new vehicle and should I ever need anything, I will definitely be going here again.

After visiting four other dealers closer to home, I decided to contact Sheehy Toyota of Fredericksburg about 30+ miles away. I will never regret doing that. Their selection of models, their prices, and their professionalism made my decision of buying my 2021 Tacoma much easier.

Very disappointed in service received today. Waiting time with appointment 2hrs for regular maintenance. Tire rotation not performed said lug nuts are swollen on Ford F150. I explained to service manager lug bolts were recently replaced so I dont think they wanted to take time to complete the service.

Sheehy is amazing, easy to schedule, friendly and professional staff and honest. I went with my 2 dogs to my service appointment thinking I would have to wait outside and they not only welcomed my pups into waiting area, everyone gave them love and treats. Bonnie was so kind! Thank you!

In general, it was a good experience but I still left thinking that I didnt get the best deal, that I still left money on the table. I hate feeling that I have to negotiate but this is a problem with the industry. I feel that the documentation fee was way higher than it should have been.The salesman Jim was pleasant and seemed eager to please, the car (used) was very clean and they were willing to negotiate with my trade in.