Installed 2 Pergalas manufactured by Structureworks,didnt have any problems with product,they answered any questions I had,Top notch customer service!!

Ive used this firm for exterior pergolas and lattice details in the past, always found the staff responsive and the products durable and beautiful

I enjoyed working here. Its not a day that go past when I wish I was still working here and wish we couldve worked something out with my situation. Great company with great quality products. Everyone Ive met taught me a lot and the production Manager Dan was one of the coolest managers Ive ever had.

Weve been trying to complete a project for some time now and just ran into another delay with the installation of an outdoor fan for our Pergola. Out Sales Representative just told our General Contractor that he couldnt do anything to assist and that he was unsure why our STEP-BY-STEP instructions didnt included the installation of the brackets which would hold the housing base of the fan. Now we need to undo the previous work and remove several smaller and at least one larger rafter in order to install the brackets which hold the fan base. This isnt the first issue weve experienced with Structure Works. Our first issue was the companies lack of providing the pre-drilled channels for the wiring to handle the fan and outside outlets. All of which our contractor needed to complete for us. Product delivery was another fun opportunity with crushed and open boxes. Missing components and a delivery company who employed one rude driver. We reported and sent pictures Structure Works but never received any follow up. Yes, they did send us the missing components, which took additional time. If youre going to purchase a product with this company do your homework because weve not been pleased with their Customer Service, their instructions or follow up. Its sad that a project which we were/are excited to complete has turned into such an ordeal and additional costs were having to cover due to the lack of this companies poorly written instructions. Dont believe the comments that its like putting together Lincoln Logs. Its not.

Be very careful using this company. They demanded a deposit which was paid by our subcontractor using them. The project was cancelled and they refused to return the deposit or provide the material they SAID they bought. All this happened before they even had approved shop drawings. Be very weary of using this company.

My husband just started working here. He is very cute. 5 stars! Oh, and he says its clean and very professional

We had a custom Trex Pergola fabricated and shipped to Alberta, Canada for a client in the summer of 2017. Upon delivery I noticed it had been damaged, most likely by the local shipping company that delivered it to the clients house. One of the two main beams was severely damaged.I phoned Structurewoks, and they had a case file opened for replacement before Id finished unloading the truck, and had a new beam produced and delivered within days.This spring, after a rather gruelling winter, the second beam showed damage that hadnt been visible upon delivery, but was made visible by the freeze-thaw cycle. I contacted Structureworks - eight months after the initial install - and they once again quickly resolved the issue.Working with Structureworks has been a pleasure. Their staff is professional and responsive, their product is beautiful and very well thought out. As a contractor I highly recommend them and their product, and I am looking forward to recommending their products to my clients in the future.