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Custom Ink
11 Village Pkwy, Fredericksburg, VA 22406, United States
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Custom Ink
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KE
Review №1

Kat was great to work with. She answered all my questions and offered great suggestions. She made the whole process seamless and thoroughly enjoyable. Custom Ink and Kat Littleton are well deserving of 5 stars, with my highest recommendation to anyone who needs custom apparel printing services.

Mi
Review №2

Great customer service from start to finish. Our office ordered USB flash drives with our company logo on them - they look great. Quick turn around and excellent communication from everyone at Custom Ink!

No
Review №3

Customer service was one of the best Ive seen in a long time for a service-related business. Working with the graphic specialist was easy. It was clear that attention was paid to every aspect of my order. I always felt comfortable that communication related to my order was clearly understood. Yes! I would consider this company for a repeat purchase.

Ch
Review №4

OUtstanding service, attentive to my needs and made fantastic suggestions to help my business logo really stand out once stitched to the selected product. Fantastic follow-up and real attention to details and care for the customer. Could not be happier!

Ca
Review №5

I have to say my experience with Custom Ink was simply superb. The customer service provided by Janet Phimmasone was the absolute best I’ve ever received, with her can do attitude, and get it done work ethic my custom shirts were designed and delivered to my home in days. I truly appreciate how comfortable and at ease she made me feel throughout the entire process from start to finish. I definitely recommend working with her and her team if you are looking for a great design for your business or simply an amazing design for a gift this young lady will not disappoint. I will being using this team moving forward as I continue to grow my business. Thank you again Janet you truly are amazing at what you do.

Ro
Review №6

The staff at Custom Ink is amazing, especially Kat who helped me in a jam at the last minute. They are efficient, professional and quick. The shirt was amazing. I would recommend them to anyone!!

Ka
Review №7

Kat was wonderful! Price and quality were exceptional. I am the least creative person, and Kat worked up artwork for my t-shirt and it was so much fun! Will definitely be back for more items.

Po
Review №8

I found the staff at Custom Ink in Fredericksburg VA to be friendly, efficient & very helpful. Kat made the set-up & design process less intimidating when there were so many design options available. Her co-worker (sorry, I cannot recall her name!) had actually created a logo design for our school before I had even walked into the store - based on the comments Id provided in my appointment request. The prices here are better or competitive to other online or local tee printing vendors. I would definitely go back in the future.

An
Review №9

I placed an on-line order for my school and it turned out fantastic. They were so kind to me and worked with me on all the little details i needed fixed, from color balancing the image used on the shirt to letting me order sever different colors in the same order, they had what i needed. It was so easy to get in contact with them and they helped me out so much and even helped me get replacement shirts when someone got the incorrect color. The shirts themselves came out great, the color is pretty true to what people ordered and everyone thought they were so soft and the design was printed on there fantastic, these shirts are going to last everyone a long time and thats so exciting. They worked super nicely with my school and our clubs purchasing manager to make sure that we got what we needed and the payment given was adequate. The company is so fantastic and i hope i can order shirts from them again in the future.

Gr
Review №10

Weve ordered from CustomInk several times and they never disappoint. Its an added bonus that they have stores where you can see the merchandise and discuss the products in person with great customer service representatives. (Thank you, Janet P!)

Pl
Review №11

I love to design my own T-shirts to promote my production. Follow me on YouTube as Planet Awesomeness Productions.

Ni
Review №12

I had a really positive experience at Custom Ink. The girl working there named Kat helped me with the design I wanted to print even though I had no idea what I was doing. She and Janet were so helpful and led me through the process completely pain-free. Would definitely return again!

Ma
Review №13

The Walmart location works great for me! The staff is great and the Hispanic representative that assisted me with my order was wonderful. My order was placed on short notice and arrived on time for Fathers Day. I had a funny t-shirt designed for Fathers Day for my oldest son which she added a couple of other ideals that made the t-shirts hilarious!The recipient loves his gift! And I will return to them with other designs to order soon.

an
Review №14

The ladies were super helpful and helped me with every single detail of creating some business shirts for my new company. I would definitely recommend Custom Ink to anyone !

A
Review №15

I had a great experience. Janet was very helpful and friendly. She shared some of her ideas for a design I wanted and it was quick and I received my shirt a week later. materials is perfect quality. Thanks custom ink. I will definitely be coming back again.

Ki
Review №16

Awesome team to work with! Reasonably priced. Very patient with numerous change requests!!! Fast shipping and delivered on time as expected.

Lo
Review №17

Kat is a superior Customer Service professional. She is deserving of a promotion if there is room for upward movement in the store!

Ki
Review №18

The experience from start to finish was wonderful, professional, quick and so easy. I would highly recommend Custom Ink to anyone and everyone!

Vi
Review №19

Kat from Custom Ink did a superb job helping out with getting my design just right and ready for production. The entire crew works great together and keeps the customer informed through the process and delivers on time with effective and efficient execution. Their positive vibe and can-do attitude makes me want to continue working with them.

Ma
Review №20

The two shirts that employees Kat and Janet helped me design here were such high-quality, I had to make a third online for my friend. Best birthday gift I ever gave! My designs were really gay, as am I, and the designers made me feel completely at home (never guaranteed!)- would definitely recommend to gay shoppers. Great prices, great products, affordable, delivered on-time.

Mi
Review №21

Friendly service, very helpful.

la
Review №22

The staff was extremely helpful and knowledgeable, together we came up with the best design Ive seen in years. Also the prices are so affordable! This will be my supplier for years to come. A special thanks to Janet...

Th
Review №23

Awesome service 👍! My hoodie was GREAT and I needed it super fast and they delivered! I will be doing business again! Thanks!

Ja
Review №24

I was walking out of the store and noticed this little shop. When I stopped in to ask about putting a picture that my daughter drew on a t-shirt. Janet was the only one in the shop at the time and was ready to close, she took the time to show me how the process works and I purchased 2 shirts. I will use this company again. Very professional,order was processed and delivered as promised. I look forward to my next order. Thank you.

Gi
Review №25

This place is awesome. Friendly, creative, and knowledgeable team with a cool atmosphere. Orders are processed quickly and I was kept in the communication loop constantly. Will definitely be back!!

Gl
Review №26

Wonderful experience!! The staff were fun to work with and extremely helpful, patient, and understanding. I highly recommend this establishment for your custom printing needs.

L
Review №27

Service was great! Shipping and cost a little high. $60 for 2 tshirts, with express shipping. 1 week .

Li
Review №28

Janet is one of the best customer service rep Ive ever met! Super professional and helped me in such a time of loss and need of speed I needed a shirt urgently and she went out of her way! Ill be back again!!

A.
Review №29

Great friendly professional staff that will help you out all that they can!

Ch
Review №30

Quality was good shipping was fast with prices are a little high. But if you really need something within a very short amount of time I would suggest to go there

Ja
Review №31

After doing some checking around for a club t-shirt on-line, I happen across Custom Ink in my local Walmart and wow was surprise on how friendly and helpful the Store Representative was in helping me design my clubs shirt. I was able to set up an account in order for fellow members, who are located around the world, to be able to hit a link and place an order for their own club T-shirt and to their own size. Those shirts will be mailed directly to the club members which cuts me out of ordering them, arranging payment and mailing them off. It was fast and easy and at a very good price. Khayla who was the Representative was pleasant and very helpful in her service. I believe this is the start of a great working relationship with this company. Highly recommend!

Sh
Review №32

GREAT SERVICE AND PRODUCTS! Thank you Khayla! Before I came to your store located in Walmart, I spent hours trying to figure out how to create customized items on the web. I only needed a couple of sweatshirts and t-shirts, but found out on line you have to order like a minimum of 12 each. You showed me the items where I could customize for only two orders...you/we designed them perfectly together. Gave to my husband for Christmas...he loved them and wished I had the same (which I did, but had not yet opened). HIGHLY RECOMMEND CUSTOM INK on Warrenton Road in Fredericksburg, VA. Thank you, Khayla!

Ta
Review №33

Supper professional, super helpful and super service! The T shirts were beautifully done. This is my third time working with Custom Ink and I wouldnt think of working with anyone else!

Hu
Review №34

Would highly recommend this store to anyone wanting to have a personalized shirt! Khayla was very helpful and made things easy! Her design of my shirt was super nice and she definitely has an eye and has artistic abilities!

Do
Review №35

Kat was great. We had a last minute idea for a family reunion shirt. Our own custom design and front and back of shirt printing. We were assured it would arrive on time. It actually arrived three days ahead of time, neatly printed, shirts very good quality Hanes tagless. Never such a worry free, high quality result on a project.ever. And the printing was excellent. For a design we drew up, the details were crisp and clean. I have done printing projects before with more prep and thought out in advance with other companies and the results were not nearly as good. Kat was easy to work with and communication with emails from every phase of the production never left any space for concern where we were in the process. What a wonderful experience from store front to front door. Highly recommend. I will be doing a charity event and using this company again. Price per shirt was much less and quality results exceeded expectations. From family reunion to charity events this is the best way to print on shirts, hats and jackets. Location is right inside main door of Walmart.

No
Review №36

The girl at the custom ink outlet in the Walmart onI-17 was incredibly helpful, she told me right away that there was an issue with stock and that my order might have to be put on hold, but she found a way to make it happen anyway.

Ch
Review №37

I ordered the Ultra Club Hooded Packable Anorak Jacket. The shipping was fast and I really like the quality of the jacket.

Ch
Review №38

Convenient location in Walmart and the staff were great! Helped us design exactly what we wanted.

Es
Review №39

This store has a great atmosphere! Khayla was wonderful when designed my shirt. It came in timely and I love the result! I will definitely be coming back to shop at my local Custom Ink hubub.

Ch
Review №40

Gave it one star because the people were friendly. The t-shirts were a bit pricey. I got two of them for 50 plus dollars plus I spend an extra $18 it was almost $70 in total. They were supposed to be the ones Ive already pre wash so they wouldnt shrink. Unfortunately this is what happened... Today was my first day wearing one of the t-shirts I took both just in case one got messed up dirty, the T-shirt was very starchy and the design was very sticky still but I have no other choice but to wear it so I wore it met with the client spend all day cutting grass. Not to mention I had another grass to cut so I took that t-shirt off turned it inside out cuz I knew it was going to need wash when I get home. So how you use the other t-shirt to finish cutting another clients grass got home Boca t-shirts this was the first day they were ever worn I put them in the wash on gentle cycle cold when they were finished I hung them outside I did not put them in the dryer because I was afraid that they might fade or peel off or whatever happens with the design and the lettering that was on it. As I got up the next day to go get the t-shirts off the line guess what happened? The size L shrunk all the way down to a small, my youngest daughter can wear it now. And even worse than that all the lettering has became very faded old and crackly after one wash on gentle cycle hanging outside to dry because I was afraid to put it in the dryer. Almost $80 to have two t-shirts made and have them shipped to me in 3 to 5 business days. Im so disappointed oh, I will not be from them again, I was excited that we had a local custom ink store here at a local Walmart thats what made me want to go in there and give it a try I figured since Im spending this kind of money the quality would have been a lot better but just to wear it one day and to wash it. Im very dissatisfied, now I have to show up at work with just a plain T-shirt on that looks unprofessional because I expected better from Custom Ink. I will be posting a picture of what the t-shirt looks like when I get home just so everybody could see exactly what it looks like it looks like I had the T-shirt about a year. I was cutting grass on a zero-turn.. so the shirt wasnt really dirty it was just sweating and a grass clippings on it. But for it to come out and look like I wore it for a year faded shrunk, so please use my review as a caution. If CustomInk reaches out to me to try to resolve this situation Ill be more than happy to update everyone but as of right now I havent had so much as an apology or a follow-up phone call. So just use your best judgement sometimes the local guy that doesnt is much better than going to and bigger printing store like this. Have a great day :-(

Ma
Review №41

The people at this location are so friendly and helpful. GREAT experience and will be back in soon.

No
Review №42

Kat was so helpful and amazing! She was able to set me up over the phone when I was unable to come in-person due to a busy schedule.

Li
Review №43

Kat was very professional and helpful!

wi
Review №44

Custom ink did a stellar job on my company shirts I cant thank them enough the staff at the Fredericksburg office was more than helpful with walking me through all of my options before I placed my order and the designed team did a phenomenal job with the final product !!!! Again thanks Custom Ink Well done!!!!!!

Ph
Review №45

Good customer service.

Th
Review №46

Very helpful and QUICK! Kind employees that greeted us with smiles and knowledge, we will be back for sure!!!!

Te
Review №47

Great company for work with. Quality t-shirts and prompt service!

La
Review №48

Great Tee Shirts for School Group. Very timely.

Ro
Review №49

I was totally satisfied with the four t-shirts with special logo and writing. They exceeded my expectations. Thanks.

Su
Review №50

Super helpful staff, a pleasure to work with.

Information
100 Photos
50 Comments
4.9 Rating
  • Address:11 Village Pkwy, Fredericksburg, VA 22406, United States
  • Site:https://locations.customink.com/custom-ink-3e5da207a574
  • Phone:+1 540-779-7378
Categories
  • Clothing store
  • Custom t-shirt store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Service options
  • In-store shopping:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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