Great place, friendly and professional employees. Been going here for many years, and have always been satisfied with everything.

Everyone I talked to was very friendly and understanding. My Dr. Was super chill and made the whole process very smooth and relaxing. This was my first eye exam in the civilian world and one of my best experiences in a doctors office. Ill be coming back!!!

I wish all doctors were like this guy!! Had something in my eye today n could not get it out with flushing or anything. They got me an appointment within an hour. He got whatever it was out in like a minute and noticed a scratch on my eye. The doc gave me some good eye drops and sent me on my way. This doctor was extremely nice and down to earth, I wouldnt go anywhere else!!

I am always greeted with a smile and a Hello may I help you? It never takes long to be taken to a room. The ladies are always willing to explain what the test is and how it works. My Dr. is always willing to take time to listen to me and ask questions. He also shows test results and goes over them with me. I have been with Northwest Eyecare for over 50 years and plan to stay with them.

Excellent, prompt, professional staff. Dr. Coy explained everything he was doing and I was confident in his skills.

The way I was treated when my prescription lenses weren’t right not once but twice, (even after a re-check exam) was truly embarrassing. I have never felt more uncomfortable or unwelcome in a place of business. I couldn’t properly see out of my glasses for a month. Not once was anyone apologetic or helpful to the issue. They made this whole month long process feel like it was my fault. From the less than friendly front desk staff, to the rude opticians, and an unempathetic doctor, I am positive this will be the last time my family and I will ever use Northwest Eyecare in Freeport. I’ve been coming here over a 20 year period, since I had my first pair of glasses! Never again.

If you have children do NOT take them to Northwest Eyecare! Not kid friendly and the staff is extremely rude.

Very slow and rude, I would go somewhere else