I was involved in an accident and Francis Collision was a preferred vendor and I can see why!! To say they removed the stress from a stressful situation is an understatement. From the moment I got there they took great care in explaining the process. Their one stop shop was more than convenient, I was able to drop off my car for estimate and they had my rental there ready to go. I was in and out in 20 minutes! The staff is extremely friendly and they kept me informed through the whole process! They let me know when the estimate was done, when work commenced, updated me on the process while repairing and finally when I my car was ready to be picked up. When I arrived and seen my car I could not believe the outstanding job they had done!! Wade (my car) came out looking great as new! The fact their work is guaranteed is icing on the cake. I would highly recommend Francis Collision to anyone who may require their services.

Please beware of their lack of expertise to do repairs with precision. I’m my experience they displayed carelessness in not filling coolant after repairs. They seem to pander to insurance companies like Geico using non OEM parts without being upfront about it; on my car the A/C condenser in my new Honda Civic looks cheap and awkward compared original). They’re great at making excuses and blaming others for their deficiencies in repairs and inability to fix a newer vehicle back to original state.All I can say is do your homework because Francis Collision Repair is there to serve the insurance company’s interest and not the customer that is paying for insurance coverage. There is such a thing as bad faith conduct.

My veh was involved in a hit and run…needless today Francis was the amazing! Very informative and helpful. One stop shop for rental. The front girls were Amazing. Thanks to the techs (bee and Rico jr) Anthony for making sure my parts were ordered and mike my estimator. Luis for detail made me car look brand new! Thank you Brent and Rick for updating me the whole way! The Francis dream team for sure

I cannot stop saying how much I absolutely love Francis Collision Center and their team! Wonderful mechanics, cool as heck, ladies at front desk are super nice, helpful and personable. If I ever need repairs, I know I can trust/rely on them, and always will. They will treat your vehicle, like it was their own and if there is any issue after you receive your car back, they fix it quick. I called and was asked if I could bring it in at that exact moment, it was only a very minor, unimportant issue but they treated it with urgency and I simply love it. Thank you Francis!! And thank you for my shirt! That was awesome as well 🥰 the extent of damage done to my vehicle, I thought it would never see the road again, cosmetic was nothing, it was all under the car that was jacked.

I went to Francis CC with some severe rear end damage. Long story short I had two other quotes at 4200 from top reviewed places in Fresno. Francis quoted me at 3100 and finished it before they said would be done. They did an awesome job. What a great place. Definitely at least get quote from these guys.

Asked for an appointment to pay out of pocket and was told by receptionist that they were only giving estimates to people with insurance, which I have, but do not want to use for this repair. I will have to take my business elsewhere since they clearly dont want it or need it.

I had an accident that damaged the front bumper, side fender, hood and head lamps. I found out about Francis Collision Centre through Geico insurance. I picked up the vehicle today and I am so happy with the service. On top of doing a great job with the body repair, they stayed on time and even went further cleaning the vehicle (interior and exterior). I am surprised by such a friendly personal service. Also, I did not have any rental car coverage. Hence, they dropped me and picked me up from my home. Great Job! Keep it up..

Theyve repaired my 2021 Toyota Corolla from when my rear tire blew out and damaged my rear fender, fender well, shock absorber, and matched the paint to original. Im back because my sisters goats climbed on top of my car and scratched the heck out of the hood and roof of my car. The photo is of the goat on top of my brothers car. He doesnt care about his car, but i do about mine. Ugh 😩!

Ceico Insurance referred to this place to get my car fixed due to a minor accident. When I walked in, I was greeted with a smile :) Everyone work there is really nice and polite. I was told to leave my car there for about 6 days. Everyday, I would get a text about the car update. It makes me feel like they do care about their customers which all business should be. The day I pick up the car, they make sure Im satisfied with the work which I am, and really happy with the outcome. My car looks brand new like nothing ever happened. They also wash and vacuum the car for you. They went above and beyond my expectations. Thank You Francis Collision Center!!! I will definitely recommend all my family and friends to you guys. 😁

I was so happy to learn that my car took a short time to repair the major scratch that was cause by a hit and run on 3/5/21. Francis Collision did a magnificent job in repairing my car, you guys are great!

My husband and I always go to Francis Collision for all our car body repairs. I have never had an issue with their work and they are always on schedule and explain the whole process so I can understand. I recently dropped off my SUV as I was in an accident and had a few cosmetic issues with the bumper and right front end of the vehicle. I was happy that work on my car was completed 4 days earlier then expected. However, when I got in my car I realized my windshield was cracked from top to bottom on the right side (same side Francis collision was working on). I was very unhappy when a Rep told me it was not their fault because I had already had a few chips on my windshield. I explained to the man that the chips on windshield were not where the new crack was located. That rep said there was nothing he could do and walked off. I asked to speak with the manager! Manager listened to my concerns and reviewed the crack. He made sure that the issue was fixed and replaced my windshield. I am always happy with Francis Collision and thankful that everything worked out! I will continue to be a loyal customer!!!

Was referred over for my company’s van. They were quick and made everything simple! Ladies in the front were very nice and patient even though they were very busy.

After I was rear-ended, I took my car to Francis Car Collision. The whole process of dealing with the insurance company and rental company was new to me so they helped explain everything clearly. Due to the extent of the damage, the repair work wasn’t a quick job but they did a wonderful job sending me updates everyday. They even cleaned my car!

Francis Collision performed body work on my SUV after an accident. They were very courteous, professional and timely. From the beginning I was treated respectfully and offered help at every opportunity. I didn’t have to really ask many questions as I was provided ample information and given regular updates. Andrew was my rep and he was very nice to me. He reviewed everything. My car was promised 2/24 and I received a call that my repairs were completed on 2/19. I am very happy with the work that was performed. I was worried that the paint wouldn’t be blended well. You cannot tell where the old and new paint start and stop. They also made sure everything was checked thoroughly to ensure that all repairs that were needed were completed. When I picked up my car, I was reminded that my assigned rep, Andrew, was available if I found something I was unsatisfied with or had questions about. I highly recommend their service. I am extremely satisfied with my repair.

I am truly impressed with the Francis Collision Centre team. In less than 30 minutes from my arrival, I was on my way home with a quote in my hand! Since they have a partnership with Geico, I hardly had to do anything except for show up with the car and hand them my keys. They even gave me a ride home which I truly appreciated since Im new to town. In less than two weeks my car was fixed! They picked me up from my house, showed me my car and I was blown away! It was if I never collided with that parking pole; my car looked brand new! It feels amazing driving my car around town and no longer being embarrassed!

My poor little Civic was hit on the drivers side 😢 I could not even open the door. Not only can you not tell it ever happened but they had the car ready the day they said it would be ready and are also friendly. I even received a free tee shirt after picking up my vehicle.

I took my Volkswagen to get repair on January because it was recommended by my insurance company. It was a good choice to go to Francis collision! From the moment you enter their office you are greeted with a smile. They explain everything very well. Everyone was very professional!

There body work they did was great putting things back correctly is another story, back up camera wasnt secured and fell out, they Crack our windshield. Told us sorry, best of luck to anyone that goes here.

They keep me very informed friendly staff very helpful 😃

I absolutely recommend this place 100% they are a great service shop. They have good customer service and great communication from beginning to end. They go above and beyond, Im actually considering going back for a non insurance claim. Thank you team at francis!

Great job. Friendly people. Excellent service. Finished ahead of schedule. Highly recommend.

Best repair center I have ever dealt with. Friendly, caring people. They will handle everything for you from start of your claim, to updating you throughout the repairs and handling the rental. When your car is ready you can return the rental to them and they will handle getting it back to the rental agency. 5 stars all the way!!!!

Absolutely amazing experience and great work! I would HIGHLY recommend. My car looks amazing and the customer service was A+!

Lady at the front desk was horrible she didnt help me and made sure to be as rude as possible when she gave me no choice but to take my refund definitely dont go here

Ive used Francis Collision Centre in the past, and would never consider going anywhere else. They always go above and beyond to make the process easy and their work is impeccable. My car looked amazing when I got it back.

When i picked up my truck i noticed the driver side head light was pushed out not siting correctly then i also noticed my fog lights were pushed in about 1 inch away from the bumper, when i seen this i expressed my concerns to my adjuster mike he said because the truck had being in an accident some time in the past that was the best they can do. i didnt doubt that my truck had being in a small fender bender in the past before i bought it but when i had it the bumper, lights and fog lights fit perfect it and after taking it home and looking over the truck i see so much things wrong with it like my inside door handle feels like its binding on something its so hard to open feels like its gona snap off, theres deep scratches on the outside of my rear driver side and drivers window that def were not there before. the emblems the put on the door that says ram are not strait my interior and my seats are coverd in white power dust i opened my hood and i notice that my steering fluid level was dangerously low, they replaced some parts and there for recharged my ac and coolant fluid and power steering fluid so now after seen my power steering fluid so low im having doubt about all my other fluids they touched, and my air bag light still on. i dont think i should have to take it to another shop to get all this stuff fixed or feel like i need some one to double check their work they should be professional enough to double check their work before giving it back to there owners. Im the person that washes their car on the weekend and does his own oil changes i know when theres a new scratch or dent and all this was not there . anyways so disappointed right now i think im gona take farther action on this.

They lost my pictures of my car didnt remember me going in their at all. No one should take their car their.

Francis Collision center did an amazing job with my truck! I had paint damage on my truck from a BB or pallet gun. I was a bit afraid they paint was not going to be the same, but I am glad I took my truck with them. They had my truck ready pretty fast, but unfortunately I couldnt get because my insurance was talking long to get back to them. But the wait was worth it. Francis Collision Center did an AWESOME job. I would recommend them.

Service was great. Keeping me updated on repairs daily. I would recommend to anyone.

Did a good job I had someone break my back window and they repaired it the back of my car very good

Had a small incident,needed my hood repair due to not wanting to risk anything major happened down the line, I was given a quote on repairs and estimate days. 3 days later a was given a call picked up my car good as new!! Thanks!!! Will definitely be back if I need it!

Had a collision and took it to Francis, due to thanksgiving and holidays it was a couple days delay but when my car was ready it was perfect. The color paint was match perfectly and the front bumper and license plate was done well. Highly recommend Francis if you got into a collision or anything.

My experience wasnt that great at first they fixed my truck but it wasnt done right, after a while i took it back they half fixit the third time they fixed it right and i got to say that they were always courteous and helpful the last person that help me was sorry his team didnt do right the first time! So overall it was a good experience with Francis Collision!!thanks

Andrew insured that I knew everything about the whole process from start to finish it made my whole experience painless and knowledgeable thank you guys so much🙂

Very professional very fast kept me updated me updated

THEY WILL WASTE YOUR TIME AND MONEY. I TOOK MY TOYOTA SEQQUIA BACK TO THEM. AND estimator didnt even know it was within shop for like 2 weeks.. THEY ARE A JOKE. A COMPLETE JOKE.

They are very fast and friendly!! I took my vehicle to fix damages and they took such good care of everything! Very good at communicating everything I highly recommend

Did a wonderful job on my car

I had my two cars service at francis, my corolla looked terrible after work has been done. The rear bumper was loosing on the fitting and it made a noise when driving over 45 mp. I had to take the car for second time to correct it. On my Tacoma They replace the rear bump, but the bumper not even level. one side was high and the other was drop down low. One of the bolt that holding bumper to the frame was missing. The trailer connector ground wire was not even ground after work was done. I did know that until one day i hooked up my trailer and all trailer lights did not work.Try out for yourself maybe you have a better luck. I would not take my car there again.

We had a Nissan that was rear ended in a hit and run. Needless to say, trunk no longer closed, and it was a cosmetic mess. They were able to bring it back to pristine condition. Thank you car accident because my car looks better than before.The both receptionist were professional and friendly and had great personality and communication skill. They also speak Spanish. I dont but Ive been in Fresno long enough to recognize the language. Lol.5/5 would get rear ended again!

Great service. Keeps you update. Excellent job. At the end they detail your car perfectly

My experience with Francis collision was awesome! Everyone was really nice and always welcome you with a smile and provide the best costumer service.I got my car a 2014 Nissan Altima back today June 2,2020 after leaving it for 4 days to get fixed. Once Brent walked me to my car oh boy I was happy to reunite with my baby! She looked brand new and even took the time to wash it b4 driving her home. I appreciate everything you guys do to make your customers happy. Thanks a million times for everything.All in all I recommenced Francis collision.

My catalytic converter was stolen and they towed my car the same day! Very professional, they kept me in the loop the entire time! Would definitely recommend

My car was backed into in a parking lot and the insurance company sent me to Francis Collision Centre. I had an amazing experience with them. They were able to get my car in within a couple of hours and had it finished in 2 days. They had great customer service as well. Very happy with my overall experience!

Very great service repaired some dents and scratches on my car!! 100% would recommend.

High quality care, service, and work! The owners and staff are always helpful to work with... we keep going back to them with all of our collision needs through the years!

Nothing but great work, I took my car in due to being side swiped it wasn’t a pretty sight to see. However when I picked up my car it looked brand spanking new🙌🏾 As in fresh off the car lot.. Best decision I ever made. They made feel welcome when I dropped off & picked up my car. I absolutely loved how they have a shuttle to drive you home. They also kept me in the loop with daily updates regarding the progress of repairing my car.I will post before & after photos😊

I got into an accident n my bumper got really bad damage. I got referred to Francis and I absolutely love their service. Brent Trenton was the one who helped estimate my car and walked me through the process of what my car needed to get done. He is super nice, friendly, and so amazing at explaining. My car got done on time and they did an absolutely and beautifully job. I was very happy n my car looked brand new again. I will definitely come back to this place.

Its the ONLY place to have automobile bodywork done. They are A1 in all respects!

Excellent customer service! Estimates and work was done in a timely manner. Every employee I was in contact with was courteous and friendly. Vehicle was returned in better condition than I left it and had a nice car wash and was detailed. Will definitely be coming here for any and all car repair work. I recommend !

Got in an accident in LA County came back home. Gave insurance a call and referred me to Francis Collision centre. For a first timer I would 100% recommend this place. Great customer service and great communication between the customer and office workers. Got a text message from them everyday keeping me updated on my car.

Went out of there way to make things easy for us, to get car pay deductible great experience

Work vehicle got hit and run - took in and a seamless transition from getting rental and returning rental - car looks brand new!!

They were very nice and accomodating but when I told them I didnt like the finish job. They completely drop the ball leaving me with a $165.00 bill. GEICO picked up the tab.

This was my second time bringing my vehicle for body work to Francis Collision and once again I was not disappointed, beautiful work, they communicated the entire process, and were fast!

There are friendly group of people very professional love the way they did my paint job on my BMW

They couldnt fix it. It was just to far gone :(

Great job. Very satisfied

I have used Francis Collision Centre for years now and I would not take my car anywhere else. They are efficient, friendly and keep you updated all the time. The thing that I like the most is their promptness, they truly work in your car with urgency. I have no complaints at all regarding them, I highly recommend it.

I was greeted with a smile as I walked in. The staff was very courteous, friendly and professional. I loved that they continously kept me updated on the status of my car. My car looked great and on top of that, they washed it inside and out. Smelled good too. I would highly recommend Francis Collision to friends and family.

Very good

They were so professional, knowledgeable, and helpful of all questions I had. When i got my car back, in a timely matter, it looked like a brand new car! It runs better than it did before the accident and I couldnt be more happy with the outcome! Brent Stanton was the man who helped estimate my car and he went above and beyond in answering my questions and keeping up with me in regards to the progress. I will recommend this place to anyone and everyone!-Sarah Boff.

I have gone to Francis twice now for repairs on my car. I have not been disappointed. They were always so helpful and friendly. Both repairs were done quickly and my car looks brand new. I highly recommend Francis for any car repairs you may need.

Very efficient, friendly staff, they made me feel taken care of handling everything with insurance to a rental...they made sure i was comfortable with the work they performed.

Staff was extremely friendly and professional. They kept me updated on the status of my vehicle every day. My car looked AMAZING. I would highly recommend Francis Collision to family and friends.

Very nice, professional, always kept me updated on how repairs were going and when I picked my vehicle up, they answered questions, allowed me to look at car and went over what was done.

They fixed the front of my car and did it in a timely manner. The staff was professional and friendly. They made the process so much easier, which was nice when the situation was a bit stressful. They even washed my car for me when I picked it up. It made it look shiny and new.

All the employees we interacted with were all friendly. 1st time we had a vehicle serviced here & the repairs are 100% quality service!!! We were always getting updates & were given all the information needed with a smile !! Im extremely grateful for their beyond excellent service! #1 buisness for sure! !

Ive been here a few times to get repairs on two different cars. This latest time,on my Ford Escape, my front bumper and hood needed repair. It took an extra 2 weeks then the first date mentioned, but they were extremely thorough in ordering the exact parts needed. Great customer service, provided updates, and a free shirt for being a customer!

I have gone to Francis Collision twice and received the best service both times. The employees are very friendly, courteous, and efficient. They make sure you understand exactly what is going on with your car, the timing of repair, and the cost. They update you via email, text or phone call. I highly recommend Francis Collision.

Great customer service was given and the staff went above and beyond to answer any questions I had. They returned my car in beautiful condition and it was like brand new. They staff were very personable and professional. Made my first collision experience positive. I wouldn’t hesitate in the future having them repair my vehicle.

Had my car fixed and they had it ready for me super fast and took care of reserving my car rental. Really recommend it 😊

They were courteous and professional. Restored my car to mint condition.A pleasure to do business with them. They explained everything they were doing every step of the way. Would recommend them to anyone needing body work.

They were very nice and helpful. They worked with my insurance and the job they did was nice my car looked brand new and they cleaned it inside and out.

My experience here was horrible I dont recommend this place to anybody they didnt even test drive my car after the so called fixed and of course they made it right they had to. I spoke to the manager and when I was speaking about them seeing my car was ready I said US called me and said my car was ready us and even test drive it the manager told me I didnt call you what a jerk horrible experience if I could give them no stars I would

The workers are fast and explain the process of whats going to happen with your vehicle. They gave me my car in 3 days and provided with me with a rental. Everyone is really friendly as well. I recommend to go Francis.

These guys do incredible work and they are always busy. Only giving it four stars because one of the guys that works there is rude

Great communication skills keeping me informed every step of the repair. Work was done very well, my car looks great

The best experience I have getting auto repairs. They are professional, friendly and the work is excellent. The repairs were done on time and customer service is fantastic. Would definitely recommend this place to anyone!

Francis Collision Centre is amazing. The staff are friendly and the service was impeccable. They even called me about half way through the repair to inform me where they were at and when my truck was estimated to be done. I absolutely would recommend FCC to anyone and everyone!

Could have been more open about the process.

Francis Collision Centre has been our go-to mechanic shop since we moved to Fresno a few years ago - and they never disappoint! Their partnerships with Geico Car Insurance and Enterprise Rentals make what would otherwise be a stressful time into a convenient way to get your vehicle fixed. Their staff is always very friendly and accommodating; willing to go above and beyond to help in any way they can in a timely manner. Plus, every visit you get a free classic car t-shirt of your choice! After an accident earlier this year and a pothole recently, I have gone to Francis twice this year and will continue to return to utilize their services in the future. 🚙

I will never go anywhere else for my car needs! Professional, attention to detail, kind, timely manner. All my expectations have been exceeded from every person I came into contact at Francis Collision Center! Highly recommend!

I put a bad reviewI appreciate they reach out to me to fix the problemI tried to delete my bad review October 17th

This place is amazing! everyone was so friendly and helpful by walking me through the process and giving daily updates with text messages which I found helpful not having to call. also impressed with their quality work matching the color perfectly....Thank you Francis Collision Centre Employees

They do excellent work and their customer service is great too.

Quick fast and in a hurry and very polite thank you very much✝️

Francis collision center has worked on my cars 4 times in the past 3 years. They do awesome work, very professional and detailed. Customer service is great kind and respectful. Thank Francis collision.

Ive called twice to set up appointments, but the lady who keeps taking my info and says someone will call me because I need an appointment, never calls me back! Already 2 months and nothing from them.

Very nice staff, explained repairs very well

They were fast and very friendly. They did an amazing job on my 2015 Honda Civic SI 😁

As soon as I stepped foot into Francis Collision, I was greeted by both receptionist right away. Shortly after that an employee & I did a walk through around my car. He explained what damages would be fixed and asked if I had any questions or concerns he could answer. Through the process I received daily updated text messages & phone calls on the status of my car. I really appreciated that, I felt at ease knowing what was being done. I was told my car would be done in a week & indeed it was. Thank you Francis Collision, I highly recommend!

I refuse to go anywhere else! The staff at Francis Collision Centre are always kind, professional, and willing to go that extra mile to make the customers experience absolutely perfect! We are so lucky to have such an outstanding business in Fresno County!

I was in a decent car accident as a high driver ran a red light and smashed into my car. The cops said my car was totaled. Mike and his team did an amazing job. They did it quickly, for a fair price and was extremely communicative the entire time. I told someone today that I was recently in a car accident and they looked at the car and told me they couldn’t tell. I have nothing but positive and wonderful things to say about Francis Collision Centre. They also have great relationships with geico and enterprise.

They did an amazing job thank you.

I’ve had my car their twice. They were excellent both times. I’d highly recommend going to them.

Anyone need work done on your car go to Francis Collision Centre they are very good with there customers services, and good at what they do making cars loot new again

Excellent service, through the hole process, very helpful staff. Easy to deal and always aware of the status of your repair. i will comeback definitaly.

Great place excellent service and people my car was better than before and THEY WASHED IT

They had great customer service, they were all nice and friendly from when you walk in to when you leave. They updated me throughout the process so I would know what changed or how far along my car had been repaired which was great! I would definitely go again and recommend to others!