Great place, the sales guys were very helpful. Plenty of options to choose from. Definitely plan on coming back.
I visited today (one day after Covid19 opening) with my husband again after picking out a fountain 9 months ago. We Walked in and asked for a deal. The salesman said I will meet you outside, then a white woman came in and took to her product, instead helping us. I reminded him that we were there first and we already know what we want to buy. He continued with her anyway. Again I reminded him that we were in the store first. He says you have bad energy then he refused to help and put us out the store.
Owner turned my experience around! My light pole top was peeling it was fixed beautifully and now looks brand new- thank you!
Great selection of fountains, pots, lamp posts, statuary, and more. Friendly staff.
Great sculptures and fountains
My two young children and I went to the Pot Farm Backyard on June 24. Wow, what a wonderful experience. I looked around their showroom, then Joseph asked if this was my first time there. It was, he showed us around the entire outside complex.They make everything there. Huge and small statues, tables and seats with decorative embedded chips, etc.My son had numerous questions about everything. Joseph was kind and considerate. He took his time and answered all of my sons questions. There was a painted eagle outside. Joseph explained how a dry brush technique was used to paint the eagle and described the technique.I bought a great pot with a gecko on the outside.Highly recommend.
So much great stuff, good quality. And, friendly helpful service. We are very happy!
So many things to choose from. Polite customer service
Its a long, sordid story. Bottom line... numerous delays and excuses, and atrocious customer service. When we tried to bring our service concerns to the owner, he defended his incompetent staff and actually blamed us for their many delays. They do not answer the phone, and never got back to us after saying they would. This happened repeatedly. I have no idea how this place stays in business. Many weeks later, we canceled our order. I was surprised to actually get my deposit back. Oh, and they offered to not charge sales tax if we paid cash. Very shady. Perhaps someone should look into this. My recommendation is to avoid this place like the plague unless you are the police or tax fraud investigator.Follow up to owners comments:Isnt it interesting how everyone who posts a critical review of this business is a pessimistic, manipulative, evil person who for some reason just wants to pick on poor Eli? Maybe thats why there are so many negative posts. He spends his time trying to discredit these honest, accurate reviews rather than doing something about the legitimate complaints.As far as his facts and truth - wow! Im not sure what orifice he pulled this drivel from, but Id be careful getting too close to it. Lets clear things up a bit.We did not make our purchase from a home show, we visited the showroom on McKinley. And at no time was my wife there without me. I do not even know why he felt this info was relevant to his argument, but it is a complete lie.The owner had no part of the initial order or color selection. Another 100% lie. We placed our order with no problem, and happily paid the deposit. At that time, we were told the order would take 2-4 weeks to complete. Fine, completely understandable. Eli, the owner, did not get involved until later when we were informed that they could not fulfill the agreed upon color because their painter had suddenly left the country. By the way, they did not bother to notify us of this. We did not find until we finally called to inquire about the status after we had already waited more than 4 weeks. Only then were we informed of the paint situation. So, we went back to the showroom, together, to choose another color. We were offered a refund of our deposit at this point, but we wanted our fountain! We picked a new color and agreed to wait another few weeks, as requested.There was never a request to upgrade the design, and therefore no discussion about getting the upgrade for a discounted rate. Another pure lie.Finally, after more delays beyond the revised time estimate, NO attempt to keep us informed of the delays, and extremely rude behavior that Eli calls customer service, we decided wed had enough and asked for our deposit back. As I mentioned before, we did get it, much to our surprise.The REAL facts and truth of the matter are that the business owner told a bunch of lies to cover the incompetence, inexcusable delays, and deplorable customer service of his staff and himself. Why would I make this up? My only motivation is to help others avoid a similarly unpleasant situation. You be the judge.
Great place, it looks small from the outside but it’s huge. A salesman Joseph working there was very helpful in finding the right fountain. The experience was very pleasant.
Just visited this location and the guys here were very helpful. They had the largest display of outdoor fountains and quality patio furniture. Plus they were able to work with my budget. Thank you again.
Great place, I came in with the wife and was helped to find the perfect fountain for the back. We ended up spending way less than we planned and got way more than any other place, we shopped around for months before coming here. They were professional and we will be going back soon for some pots.
I have done business with the Pot Farm for a long time. I have purchased pots and a fountain for my home and lots and lots of statuary. They have always been helpful and courteous. Their products are high quality and they manufacture most of them right here in Fresno. I would highly recommend this business. Be weary of all the negative reviews, notice most of them are not from people that even live around here. How did they have such a bad experience and all around the same time?? Please dont make the mistake of listening to these made up reviews. No need to try to make a business look horrible because of one bad experience, move on! =)
Only one star Because -100 is not available. rude and no customer service skills.Their motto is The Customer is never right and a liar
Met Ed was friendly and informative and the place is incredible tons of inventory...
I have a Dr. friend in Fresno so he reccomended we go there. We went to check them out and placed an order for a fountain for him and saved about $550 bucks just by buying from them. If you want a great deal and a huge selection you are at the right place, Im not sure how they do that but I saw they are making the fountains and benches right there! All other places charge more then twice for almost the same product! So there, Im giving them 5 stars for their unbelievable PRICES!
The employees at the Pot Farm have always been more than acceptionally helpful in every way. The owner has a great sense of humor and his employee Ed is always the best to ask for assistance. Any and all problems Ive encountered have been taken care of with the best service. I will return!! Their product is always the best at the lowest prices. Youd be foolish to listen to any of the harrasment stories or go anywhere else!!
I have been shopping around around for a while and this place had the best prices by far! I have no idea why there are people who would give a bad review!? There was nothing that I experienced that could support any of there horrible reviews.
Great place for fountains and lots of variety
Great service! Biggest pot selection in town, and if they dont have it, they have the trade partners to get it.
They’re open Saturdays til “3pm”, at least that was what we were told when we called earlier in the morning. We arrived at 2:15pm, just wanting to buy a pump for our fountain and to look around to see what else they offered. The guy with the scruffy hair came out and locked up and said they are closing early since they are slow today. Ok. We literally just drove from Merced to look here, but never mind then. I don’t recommend this place at all for their customer service.
Dont know what the one individual with the poor reviews experience was with The Pot Farm but in all of my experiences with The Pot Farm & Joseph (the young man who runs this business), they have been most positive, very cordial and helpful with resolving pump or fountain issues (which for the most part, are due to general wear / environmental impacts). Thanks Joseph for your help!
Before you buy from here,please review on yelp as well. This place had poor customer service and on one occasion I witnessed an assault by the owner or employee on a customer because of a disagreement over product. The police had to come and settle it. What the owner said, no class amoung some of the insults that shocked me.So bad we walked away, never going back. Read thier reviews on yelp.
This place is nice the selection the price and service
Great prices great place lots to choose from.
Great service, pricing and selection, thanks!
Not nice ppl, heard 2 employees talking about my girlfriends weight, she heard too.
Avoid this place at all cost! Rude, threatening and down right punks!
Just poor customer service. Was treated like I was bothering them. Wont be back.
Will tell all my friends to avoid this business like the plague.
DONT BUY ANYTHING FROM THESE PEOPLE .GO SOMEWHERE ELSE.
Rude and threatening. Avoid!
I witnessed these people harassing a customer because she changed her mind about a purchase.
Massive selection!!! Joseph was a huge help!
Turns out there was pot in the pots.
Does this place have weed
The worst place to do business
Very poor service.
Awesomeness
Rude!