Large store that seems to have everything. I needed a gutter downspout and found it quickly. Cashier was quick and polite.

Alot of Interesting stuff. Basically everything you would need from a local hardware store plus furniture

Great store, big selection and friendly staff.

Excellent service. We had the clerk climbing in the rafters after our product and he was patient and willing to help. Everyone was very friendly.

Good people who want to help

Store is very packed but hard to move around some spots some staff is very rude so 3 star

Plenty of parking. Big floor room. Special section furniture sales. Stop and broze. We bought dremmel tool to engrave

Great deal on an open box 590 Echo chain saw.Walked by it a couple of times, then went home and got some cash and snatched it up. Thanks

Jeremy who runs the archery store is the best dude you could talk too for any archery related questions!

Had what I needed--even cheaper than it said on the website

Dont ever buy paint here...I bought paint this past weekend. They dont put paint on the lid and dry it like everyone else who mixes paint does. I get I home and it is the wrong color it was supposed to be a very light green and it is blue. Called they wont exchange itand they told me they could add more color to tint it bit it wont match the other can I got that was right. Ridiculous waste of money and the person who answered the phone was rude. So I spent 30 dollar on paint I cant use and I have to try and match the first can or repaint it so save your time and money and go to westlakes

Its a nice compliment to Fulton. Its a bit pricey, but I still like them a lot.

They directed me to the correct aisle and they had just what I needed. A clear storage tote with a clear top. I enjoyed looking around in the furniture department. Check out was quick and easy.

All 3:cashiers were great. Good black Friday specials were great. Need a Sutherland store in Columbia.

It is a good place to get lumber and other construction materials

Jeremy was a great guy gave me some good tips and helped me sight my bow in highly recommend!

Bought my new Matthews bow today Jeremy was a lot of help setting it up and tuning it for me if youre looking for a new compound bow they have Matthews, BowTech, PSE just ask for Jeremy he will set you up.

Bow Tech guy helped me find everything for my bow the first time I went in there including a good bowfishing set up. Went in there today and he seemed a little more rude.

Went several different places shopping for a bbq grill. Got to Sutherland and they had the same Weber we were interested in and had already seen someplace else. The deference was $40.00 and a quick trip in and out. Today was a very good day to shop Sutherland for a bbq grill.

Friendly staff. Have most things I need, for a reasonable price.

Great store!

Good prices.

The employees are always friendly, helpful, and most importantly, knowledgeable. They are much easier to find here than the big box hardware stores like Loews.

Helpful employees. Even in this crisis, shopping was easy.

We are very satisfied with what we purchase at Sutherlands.

Very friendly and helpful.

They was very great for me

I shop here a lot for general construction materials I need. The store manager is great to work with and most of the other staff can be as well. Id recommend it over various other places in town.

Service could definitely be better. All the staff (4 or 5 teenagers) were crowded behind a laminator. They were friendly.

Fresh new look inside. seems cleaner, more organized. And best of all friendly knowledgeable staff.

It was very pleasant the gal at the cash register was very polite the kind of store I want to go into

I can get pretty much any construction supplies for my home here. From lawn and garden to home repairs. I dont have to leave town and they are pretty reasonable in price.

Bad. They wont refund your money if it over $100.00 they have to mail you a check. The worse part is they employee didnt even know that. But the guy that help us was very patient and kind when all was said and done.

You can get your basic home improvement items here. Customer service is very lacking, and selection can be hit-or-miss.

We have ordered furniture twice from them and after 3 + months of waiting, we did not receive it. There was never a call from the store, we had to follow up each time. It was always on the next truck or shipment was the response when we called. We requested a refund. Manager stated that the supplier must have oversold the product. No apology, just an excuse. Disappointed, want to support the local store, but this does not encourage return business.

Great customer service. Spent the extra time and effort to assist me even though I was undecided and eventually departed without purchasing. I will return.

Highly disappointed in the customer service at this store. Went back to get my 3rd can of stain in 2 months. First two times took awhile to get any help what so ever, last time dropped off my can on my lunch break and figured that would be plenty of time for them to get it ready. Go back and not only is it NOT ready but they cant even find can I dropped off with my color choice!So they say they will call when talk to associate responsible and give me a call back. I wait for over 2 hours, no call, so I call back and ask to speak with manager and am told he his with a customer and he will call me back asap. Well an hour later, again no call. Call back and he finally gets on phone, I explain and he says what color and I ask if they found the can with my name on it, which he replies no. I go back to pick up what I hope is right color and get a dented up can of stain and not once an apology or acknowledgement.I am never going to this place of business again, they could care less about good customer service!!!

Great plant sale, every Sat until Mothers day. New check out area, 2nd hoop house for more plants,

Went in checking out how the Archery installment was going they were working hard walked around and looked at the large assortment of barbqing equipment very helpful to answer my questions.

Nice place to get carpet and tile and nice sale person, everything else is fine to

Rearranging the store here in Fulton Mo looking awesome, what a great team of workers and management

The new look, and the added merchandise is awesome. Sutherland can almost meet all your needs.

Not very well stocked. No one here has any experience in home repair or new construction and it has always been difficult to find help here.

Although this is supposedly a big home improvement store, they rarely have necessary items in stock. The prices are relatively high. Most of the associates dont know much; additionally they are rude. They dont ask to assist and, after checkout they dont say, Thank you, Have a nice day, or even Goodbye! Just resume talking to other associates.Im left wondering, Is this transaction over?? Unfortunately, its the only store of its type in proximity of Callaway County/Fulton. Id recommend going to Ace Hardware if possible or even Menards in Columbia.

They usually dont have the stuff you need when you need it. Sometimes the workers help you but only if you ask or hunt them down. cashiers usually always nice.

KEY jeans for less than $10 Thats a great price

Pleanty of stock, some staff helpful, however overall customer service is not a priority.For example last fall I went in to purchase wood pellets. Someone like to have trampled me getting to the service counter. The clerk at the counter saw this, said and did nothing. A second customer cut in between me and the first rude customer, again the clerk said nothing. When it was finally my turn the clerk walked away from the counter. After much effort I finally flagged down another clerk.I ordered my wood pellets, paid extra for delivery. The delivery was to be first thing the next am. It wasnt delivered first thing. It took several phone calls, on one of those calls we were told they didnt have time to make the delivery. Then i called the Manager which is the only way I was able to get the delivery I paid for.I wont buy from them again.

Great place to shop. Chris, Ed, Taylor you guys rock.

Unique furniture options...👍

Friendly, helpful staff, excellent selection.

The short 40 year old dude is cool

Everyone there was really nice and willing to help

I went to the Sutherlands location in Fulton Mo. to purchase an electric caliper, upon inspecting the caliper I noticed the battery was almost dead and needed to be replaced, the salesman told me if you hold it at an angle you could read it and informed me that the battery was NOT bad! When i went to the check out the cashier looked at it and confirmed it needed replaced and looked to see if they had a new battery. unfortunately they did not have one. The cashier said i could possibly get a discount, when she ask the salesman if she could discount the electric caliper for having a dead battery the salesman said NO, that is the way they all come! apparently if something comes with a battery included and its weak or dead Sutherlands does not care. Poor customer service. i doubt I will give Sutherlands anymore business.. Th cashier was friendly and helpful tho, I will give them that.

Great as always

Great, they had what I wanted.

Good customer reward club.

The staff are always helpful.

Great place to shop for flowers and furniture.

Store remodel is looking great!

They had what I needed and no one else did. I was looking for screws for a tin roof and they had them in stock.

There customer service sucks!Bought lumber and waited in the side lot for over 15 min before someone came to helped us plus we even called inside to tell them we have been waiting out here and they said okay we will send someone out, were still waiting .

Did not find what we were looking for but will try again

Friendly helpful staff always

Good selection and helpful employees

Very helpful and friendly!

Stopped back in they did not have what I was looking for but I did have several staff ask if they could help me, Big difference from my last visit

Sutherlands doesnt have everything but what it does have is priced very well - service is extraordinary!!

Big store with good help

Their prices are high in the employees are stuck up snobs. The only reason I go there is because its the only major hardware store in town. I absolutely hate giving them my money.

Employees are helpful.

Disorganized, lacking in customer service...nothing ever changes

Seriously the absolute worst place I’ve ever shopped!

The service is terrible the checkers are rude and not friendly at all.

Everything went fine

Its selection is fantastic!

Always a good trip

Very professional 👍

Daniel= great employee

Had the part I needed.

Great

Has everything you need.

Indoor archery range is new.

They are reworking some areas...

Great Place

Service is horrible!

Expensive

It is convenient has good tools and at a very good price