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Winkler Automotive Service Center
401 E Diamond Ave, Gaithersburg, MD 20877, United States
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Winkler Automotive Service Center
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Da
Review №1

I have been coming to Winkler Automotive for about a year now and I have to say that the service here is incredible. They have always been courteous and knowledgeable. When you come in, George is always there with a pleasant attitude. Whatever issues you have with your vehicle, they tell you exactly what it is and what other recommendations you may need. James was my service advisor was never pushy, but extremely helpful. If youre looking for a place that truly cares about taking care of their customers and not their customers wallets, then youve found it!

Mi
Review №2

I highly recommended Winkler Automotive! I came in for service because my car was having issues with ABS Breaklights and Check Engine, Winkler Automotive mechanics did a great job looking over my car and were helpful at explaining theins and out of repairs and what must be done. In addition I needed a ride back home, George did his best in getting me a loaner car.I really appreciate everything George did for me and would definitely recommend Winkler Automotive to family and friends needed amechanic.

Ja
Review №3

Honest. Gave me a through inspection report including photos of the pet that needed replacement. Let me know the cost and asked if I wanted to go ahead with it. I did. Got and oil change and a tire rotation. Very pleased.

H
Review №4

Car mechanics are a necessary evil. It always feels like they’re trying to squeeze you for more than is necessary. That’s my general sense of repair shops. However, I brought my car to Winkler after the check engine light came on and the engine began to sputter and it was the most pleasant experience I’ve ever had at an auto repair shop.James called me the next day and spent some extra time explaining the issue, the remedy, and cost. He didn’t push me to repair, the exact opposite. He said they could repair it but it was not likely in my best interest. After I decided to scrap my car, James recommend options. The shop even allowed me to leave the car on the lot a few days until the tow picked up the car.These guys went above and beyond. I’ve never considered giving a repair shop 5-stars but Winkler really did take care of me.

wi
Review №5

This is an automotive shop with integrity, professionalism and outstanding customer service. I always feel like they care as much about my car as I do. James and George are the best.

Ro
Review №6

George is simply the best mechanic I’ve had the please to work with in more than 40 years. He is polite, accommodating and fun. I trust him completely. There have been many opportunities to recommend unnecessary work but George doesn’t operate that way. He does what needs to done, no more, no less, on time for a fair price.

Ke
Review №7

The service at Winklers is great. Ive had work done several times and havent been disappointed. I plan to continue to use their services and will gladly recommend them to others.

Br
Review №8

Exceptional Service. Honesty, integrity, with an onsite owner who really cares about his customers, and their cars. Youd be hard pressed to find another service facility that offers the same level of ethical, compassionate, and personal service. The dedicated service team listen to your needs, exceed your expectations, and deliver on their promises! You can tell that they sincerely care, and have the customer’s best interest at heart. Pride, integrity, family owned and family centered, and the sense of value that comes with a job well done.

Fr
Review №9

This place is awesome! Me and my dad have been coming here for awhile and they do great work! Never had a problem here.

Mi
Review №10

This place is fantastic.1st time visit 3 days ago. I took my 4Runner there, upon recommendation of my Father. I had a bad window Motor & Regulator. They replace all parts, quickly I might add. Their work was prompt, fair priced, and the quality of workmanship & service was amazing. I was given a complimentary loaner, and I expected the work to take at least 3 days. I had my keys back in hand the next afternoon. The main lobby was exceptionally clean and had all the considerations of Covid in place (Barriers, designated used & unused pens, etc ).5/5 for me, would definitely recommend, and will definitely be coming back for more work. Personally, I dealt with a Gentleman named George there, and he was very precise, polite, and courteous. Explained in depth what the issues were, and how they remedied them. Also, another thing to note, is the way they reach out to you on their Diagnostic feedback. They will contact you soon with a txt/link, that has an amazing format to view & understand. They will let you know what your direct issue is, as well as upcoming things you need to consider towards your vehicle. I, personally, was impressed at that.Again, amazing stuff from these guys 👌

Ne
Review №11

No questions asked. These fellas are trustworthy and I will be loyal to have my servicing done here!

De
Review №12

Just moved to the area and needed a new mechanic so I came to google for suggestions. This place had a lot of reviews and they were all great so I went with it. They gentlemen here did not let me down. They went above and beyond with providing an in depth diagnostic of my car, telling me what needs to be fixed now, what needs to be fixed but can wait, as well as what is in excellent condition. They didn’t pressure me into paying for anything extra or unnecessary, they just wanted to make sure that my car was in good condition. I would definitely recommend them to anyone needing a new mechanic.

Jo
Review №13

Top notch service at a very reasonable price.

Fa
Review №14

The staff was very helpful and pleasant to deal with. I like the fact that they email detail image of work that need to be done. They are honest as to what needs eImitate attention and what can wait for a later repair.

Vi
Review №15

This place is great! They take pictures from YOUR CAR and show you exactly what needs to be fixed. I really liked this feature. You get an explanation while looking at what they are talking about. They are also very friendly! Definitely using this place for any future car troubles!

Kr
Review №16

Highly recommended! This place did a great job looking over my car and providing service at a reasonable price when my car broke down. They were also helpful at explaining the ins and out of repairs and maintenance.

Xe
Review №17

Brought my used truck in for a MD State Inspection after buying it in VA. My truck failed the MD Inspection for an item that should have resulted in a failed VA Inspection, even though my truck had a sticker on the windshield stating it passed VA Inspection at the time I drove it off the lot.I worked with George in this particular instance, although I have worked with Dino on occasion and I highly recommend working with either of them. George doubled as my personal therapist as I vented in the lobby (luckily no one else was around to hear my choice words) about feeling duped by the dealership and he definitely deserves a second salary just for listening to me rant. After all was said and done, I went ahead and asked them to go ahead and take care of the repairs because they deserved the business - plus Ive been coming here for about 3 years now and I know they always do their best to look out for me.If youre like me and you prefer to be a life time customer with auto service center, then please give this place a shot. I promise you will not be disappointed in the level of professionalism, transparency and hard work these guys bring into their shop every day.Also, just wanted to add - shoutout to the inspector for finding the issue with my vehicle and shoutout to the mechanic who worked on my truck. While the front counter is the face of the experience, the guys in the back definitely deserve recognition as well!

Le
Review №18

Ive been twice to Winklers. They are very convenient to me; so decided to give them a try. The first time was for a transmission fluid flush/replacement. That was in October. I was a bit leery about them when they tried to claim that my oil was very dirty - the thing is; I had just been to the dealership for an oil change; which is why I wasnt getting an oil change through them. Long story short (after going back to the dealership; even with them going - the oil is fine....); I decided to give Winklers another chance. I needed an oil change and new wipers and when I saw their Spring Special I decided - ok, heres their 2nd chance..... And yep; I will never go back after they tried to claim it was time for another transmission fluid replacement. After 6 months. The guy tried apologizing by saying the recommendations are based on mileage and not the work theyve already done. Which tells me that I simply cannot trust them to not try to slide in duplicate work/charges.

Mi
Review №19

I just stopped in for a low tire light while passing through town. Very caring and he made sure I was safe to continue on my way. Thank you, Dino.

Ju
Review №20

Treated me well, complimentary loaner car, and quick turn around.

Mi
Review №21

They poured oil all over the engine during an oil change, now my car stinks of burnt oil. As customers we shouldnt have to get oil on hands cleaning up their mess.Its like a waitress handing you a plate and telling you the food is in the kitchen and make sure you clean up afterwards. Then pay me on your way out.Im glad I didnt have them do my brakes.

Da
Review №22

The staff is amazing and the work they do to your vehicle deserves 10 Stars not just 5 stars!

Al
Review №23

Fantastic Communication, Breakdown of Prices/Services, and Friendly Staff!

ma
Review №24

Extremely amazing ! Professional and fantastic customer service ! They helped me find a tow company, looked at my car, and fixed it all in one day! It was a huge job and they took it on quick. Doni and George were very helpful with all their knowledge and made me feel everything was going to go smoothly ! I was so impressed with how fast they got it done. They even offered to help me with a ride to pick up my car if I needed it. I am so grateful for their service and would recommend them to anyone in the area! I am for sure going to a Winkler location again. Thank you again for all your help and keeping me safe! A fantastic example of how an automotive place should be!

Pi
Review №25

Had a great experience! Dino was great! They emailed me a diagnostic analysis with pictures of my car on lift . They even have Rentals so I didnt have to miss work !!

Br
Review №26

They were honest, said there wasnt anything wrong with my car, and only changed the oil as requested. I will be a long term customer based on this...first impression is the most lasting impression. Great job!

Ku
Review №27

To find a good / great auto service center is a major search task when one moves into a new area. Decided to give Winkler a go based on the online reviews and did not regret it a bit. Dino is courteous, welcoming and friendly. Things are explained upfront and communication is thorough - via phone, text or email. Their oil change program is good - 4th one is on them after the first 3. The prices are reasonably good compared to the area they serve and the work is top notch and honest - which is important in this field of work.Be sure to make an prior appointment as their might be a wait because they are busy because their work is good, and happy customers keep coming back to them.

Er
Review №28

Had a great experience! Dino was great! They emailed me a diagnostic analysis with pictures of my car on lift . They even have Rentals so I didnt have to miss work !!

Ju
Review №29

Had a good experience taking our car in for 4 brakes and 2 calipers. They were a bit expensive but at least they do good work and are upfront. Would recommend.

St
Review №30

They service the cars in my household for years.. one of the best in Gaithersburg

To
Review №31

Winkler is run by professionals who separate their consultation service from their repair service. They have enough confidence in their business model & delivery of excellence, they can afford to give you advice and let you walk away and take the repair to a competitor. Thats how it feels to me when you interact with them at the counter. There is no pressure to do anything today or to have it done by them (because they have your vehicle in the shop and up on the lift). There is never any pressure...which alone is sufficient to recommend their service.At every routine oil-change, my dealerships service advisers always push me to do more repair & maintenance services, everything is almost always necessary. Its like unless I spend a good $500 to $1k each time, I cant leave in peace. I suspect they are either financially incentivized like commissioned salesmen or have a quota to meet. Its never like that at Winkler. They do the same diagnostics & inspection (with digital photos sent to your phone), list the items needing immediate attention for safety and others that warrant attention in the near future, and go over them with you but respect that you are an intelligent human being capable of making R&M decision based on the info & expert advice they provide and your circumstances, whether finance, schedule or tolerance for risk.With a free loaner (without legal paper work to indemnify them from every possible risk), Winkler has a business model that is customer-centric and professional ethics that is above reproach, they are such a fresh air in the auto-mechanic space. I have lived in the area since 1990 and finding a trust-worthy competent mechanic has always a real challenge until I chanced upon Winkler this year. Just try it yourself for a

Da
Review №32

I had gone to Winkler years ago when I had my 94 Acura Legend and appreciated their great service and attention to detail. This is why I decided to bring my 2016 Accord to them for recommended service from the dealer. Not only were they up front about the cost but also the amount of time it would take. That was greatly appreciated. They even offered either shuttle service or use of one of their loaner vehicles.In terms of customer service, price, and honesty, you can not beat Winkler Automotive!

Da
Review №33

Staff here is very friendly and professional. They keep you updated on the progress of your repair via text and email. I really liked the email with detailed descriptions and pictures of anything they were fixing. They also provided recommendations for other things that might need to be looked at but no pressure to force you into paying more money for extra work or anything like that. Fair prices and honest, I’ll be coming here for now on whenever I need anything done on my truck!

An
Review №34

While the team at Winkler was very professional and courteous the time estimate did not come close to reality. I understand that unforeseen problems arise while servicing a vehicle however being keep abreast of these developments would have been appreciated.I am very satisfied with the work performed and the candor of the mechanics. I would recommend Winkler to others looking for a service location.

Ma
Review №35

Easily the best auto servicing shop Ive been to! I got my Honda serviced last week and everyone (from the front desk staff to the mechanics) was so kind and professional. They provided thorough details about the repairs my car needed, and even took photos/showed me the damaged parts in-person. I highly recommend!

Je
Review №36

My first time visiting and was extremely pleased on how quickly the service was performed. They were honest, said there wasnt anything wrong with my car, and only changed the oil as requested. I will be a long term customer based on this...first impression is the most lasting impression. Great job!

Me
Review №37

This team is FANTASTIC!! So much better than area dealers. They are responsive, professional, kind, and provide excellent customer service. I needed a MD state inspection quickly due to a death in the family the day after purchasing a vehicle in another state. They were able to squeeze me in and get the job done quicker than anticipated. Thank you Winkler Automotive for a terrific experience!

B
Review №38

I have received information from them and I was looking for an alternative aside from a Mazda dealership . Refuse to pay 100.00 for a synthetic oil change. I do have free oil changes, but I gave up on driving to Woodbridge as well. So, I was getting coupons in my mailbox from them and after that, decided to give them a try. Went in today and both gentlemen were really engaging with their customers (I was observing) and that is something I look at. Wait time was normal and it went by fast. They are definitely getting my business and I am glad I took my car in for an oil change. Great experience!!

La
Review №39

Winkler is fantastic. They are my go-to auto center and I wouldnt trust my car with anyone else. They are quick, efficient, and their frequent deals and promotions always save me money. Also, the staff is wonderful! Always courteous, helpful, and truly skilled. Ive been a loyal customer for years now and plan to continue!

Sa
Review №40

I have been coming here for oil change and tire rotation so far. I love how they provide you with a check list and if something is not right, they take pictures to show you. The pricing is very reasonable (I have called other mechanics to compare prices for simple maintenance). This all together shows me honesty which I really appreciate. They wont force you to do anything and will discuss and respect your decision. The staff is very nice and will give you updates in person (if youre waiting) and through texts. Even though it takes me about 20 min to get to them, I will highly recommend them and keep coming back because of the wonderful service they provide. They even have a deal where 4th oil change is free which is a nice bonus.

Ai
Review №41

Had a great experience! Dino was great! They emailed me a diagnostic analysis with pictures of my car on lift . They even have Rentals so I didnt have to miss work !!

D.
Review №42

I found these guys on Google. I took my first car there. Excellent service! That prompted me to take my second there and had the same great service from Jin. The text message updates of the progress of tour vehicle are awesome too. Definitely recommend these guys.

St
Review №43

Edit ~2 yrs later _ Lowering from 5 stars because of two separate repairs, which, unfortunately, required repeated return visits to fix again, under their generous warranty policy. Tried to get past it because theyre such great people, but my car now still has the same issue, following my last repair a problem which was improved (i thought fixed) after the second visit/second repair.. has returned again. Your experience may vary. Thank you.(Leaving original review here)New to the area, got a service offer by mail - used it and without hesitation decided I’ll never visit a dealership service dept again. Exceptional service from Winkler Auto. Had high expectations to begin with, and they were exceeded on my first visit. 👈🏼 I’ve already converted other family members over to Winkler and they’re equally as impressed / pleased. Especially liking text updates and detailed emailed service reports with photos 📸.. really great to actually see what a tech sees on my car.. overall, really unique & trustworthy services offered here. Many benefits to being a Winkler customer. Also every 4th oil change on them=awesome. Owner is very personable as well. Doing it right, guys - many thanks! ⭐️⭐️⭐️⭐️⭐️

Ca
Review №44

The guys at Winkler are always so friendly and knowledgeable. They explained to me that I didn’t need to return every 3000 miles for an oil change, and that my dealer was gouging me! So nice to have a service center so close to my work, too. Love the oil change promotions!!

Sc
Review №45

Karim, Jin, and the rest of the staff at Winkler did a phenomenal job of taking care of my truck and myself. I had to have some exhaust work done and not only did do a great job with that, they also took care of my front brakes that were wearing pretty thin. They took the time to make sure everything looked good and sounded good. They stayed in communication with me throughout the process and I would highly recommend their shop and services to anyone looking for a reputable garage that does top notch work.

Ro
Review №46

I was treated very professionally and kindly. They had an absolutely fair price for my oil change. The car was ready earlier than promised. They had delicious coffee in the waiting room. I would highly recommend Winkler Automotive for your auto repair needs.

Ga
Review №47

I recently moved to the area and had no idea which garage to use. After researching reviews and websites Winkler Automotive definitely had the best reviews and their website was very impressive. When I called, the staff was very courteous and professional. They were able to have my vehicle diagnosed and repaired literally within hours of dropping the vehicle off. I will be taking all of my vehicles to this shop from now on, highly recommended.

Da
Review №48

Recently had my 2008 Nissan Titan serviced here and they are amazing! I wish I would have found this place years ago when I moved to the area. Dave is extremely nice, brought my truck in and he showed, literally, me that the previous place I used installed my brakes and tires improperly. They are a little more expensive than a normal shop but it is well worth the customer service and quality you receive. I am impressed as I thought all auto care places were crooked but this place is fair and honest and I recommend this to everyone! Also, its nice that they give a military discount, cant find any other place that does!

De
Review №49

I have been a customer for about 10 years now. I have to say that I feel extremely comfortable with the team of technicians there and have always been happy with their response times. The team is knowledgeable on many types of cars, they know their stuff. The prices are fair and the front desk team is great! They also have a shuttle service that can get you to and from when your car is being serviced.

De
Review №50

Excellent, Honest Service. I have been using Winkler for all my service needs for more than 10 years. The staff at Winkler are very friendly and accommodating. Many times I cannot wait for my vehicle (or dont want to). They are always happy to give me a ride and pick me up when my vehicle is done. The owner, Karim, has even given me a ride. You wont find that kind of service most places.

Ja
Review №51

I trust Winkler automotive service to give my Mercedes the correct services it needs. I have never had a problem that they could not take care of with their knowledgeable technicians.

Ma
Review №52

Very helpful and friendly staff. Work is done well and in a timely manner. They overhauled my pickup trucks rear differential and I got it back same day. Absolutely see them for any repairs/maintenance.

Vi
Review №53

They did a bunch of fluid changes and general 90,000 mile service stuff. In addition, there was a steering fluid leak that was addressed. The car is running well now (two days after pickup), so they get good marks on the mechanical stuff.The bonus that you get from Winklers is that they communicate (via text messages) updates on what they are doing and when. They also send photos of things that you should be aware of.So while the mechanical stuff was done as well as anyone else could/should have done, you get some added communication that you dont normally receive. Also, check their website for coupons. I saved $65 using one.

Gl
Review №54

I have been taking my cars to Winklers for many years instead of to the dealership. They always fix the issue first time, every time at a reasonable price. The entire staff from front desk to mechanics are courteous and knowledgeable. When I had a question about my most recent repair, Karim the owner personally handled the situation and could not have been more concerned and helpful. Karim bent over backward to make certain I was completely satisfied. In my 50 years of owning cars, Ive never witnessed this level of customer commitment.

Ch
Review №55

The guys at Winkler always take good care of my vehicle. Very courteous and happy to explain if you arent so car savvy. Often I end up paying less than the original quote because they apply a coupon or discount. As long as Im in the area, I will remain a loyal customer.

Ma
Review №56

Winkler had my 140,000 mile suburban running like new. Could tell the difference before I even pulled off the lot!! Will definitely recommend and be using in the future!! Well done!!

Ly
Review №57

Good communication and explanations from Service technician who reviewed with mewhat was needed to be done. Received a vehicle condition report by text which showed what was needed vs. recommended. Charges were reviewed. My car was ready when it was promised. Overall a very positive experience.

Jo
Review №58

First time here for oil change on an Odyssey, easy scheduling, responsive and friendly follow-up. Polite, professional service, reasonable prices and waiting time. Will definitely return.

St
Review №59

George and his team are wonderful to work with! My car would not start and I had a tow truck service come by who helped me start my car. He suggested that I call Winkler (as he used them himself). They got me in right away and took the time to do a full diagnosis on my car to ensure that nothing was wrong with it. It is nice to know that there is a local automotive service center that I can trust. Would highly recommend them!

Ad
Review №60

Tremendous. Ive been going ever since I moved back to the area. Very easy going and efficient. Always willing to explain everything until I get it. Great service never had any problems. I wont go anywhere else.

Ma
Review №61

Was able to make an appointment easily and in a timely manner. Customer service was the best! Most importantly they did a great job fixing my car!

Vi
Review №62

Brake light came on and asked them to check the brake fluid. I thought I had a leak. They said no its just the back brakes. Got them done and now about a month later guess what. Brake light back on and the back rotors are already scored. For what I paid I thought I was going to pros. But I wasted my time and money and still have the same problem. They were nice and the shuttle great but not as thorough as Id hoped. Why not go back and try to get them to fix? Same symptoms as last time so what would be different....unless they really didnt check or did a poor job of checking or a new problem that triggers the same light. All possible but Im moving on. Hopefully you have better luck. Like I said they were nice so maybe they were having a bad day.

Bi
Review №63

They are the very best. Very honest and polite. They can figure anything out. Highly recommend. Jin Jung was especially helpful in explaining everything thoroughly and patiently when I recently had rear-end damage to my 2017 Mazda,

Sa
Review №64

I just found my new go-to service center!! The efficiency, care and most importantly, the honesty, exhibited by Jin and the whole Winkler team were exceptional.I will only go to Winkler from now on. I highly recommend them to anyone and everyone who is looking for honest, reliable and reasonably priced car service.

Am
Review №65

First time going here, and very happy with the service. I LOVE how they send text and email updates so you always know where they are in the process of working on your car. Yeah, they are a little pricey, but Ive learned the hard way about going to cheap mechanics and then a week later sitting on the side of the road waiting for a tow truck.

Be
Review №66

I have been taking cars to Winkler for more than 20 years and have total confidence in their automotive knowledge and workmanship. They are up front about when repair is necessary v. merely optional. Very easy to schedule work and great staff at the shop. Highly recommend this shop.

Je
Review №67

Had mom’s rarely driven 15 year old car serviced here. They were straightforward, honest, pleasant to deal with. Clean and airy waiting area is a bonus!

Ne
Review №68

Five stars because there arent any mechanics that I would recommend above them... honest, upfront and TIMELY.. more concerned with my experience than the bottom dollar... never pushed back about work I deemed not crucial...

Co
Review №69

Parking lot is a quick turn, keep your eyes peeled. But service is fantastic and fast. My wife and i have been taking both our cars there for years. Great, honest people.

We
Review №70

Winkler Automotive is Top Notch - AWESOME service and very responsible, honest, and knowledgeable employees who truly have your best interests at heart. It is very hard to find a trustworthy auto clinic and after my first visit today, am at complete ease with my car in their care. I know my car will be taken care of at Winkler!

Ka
Review №71

UnprofessionalIn response to your reply, the video doesn’t tell the whole story. You and your staff are very arrogant and that’s obvious by your need to respond to each and every poor rating and blame it on the customer. You do this to every response. You have no right to call a person’s personal phone just because you don’t like your rating. Where were you when I could have used a manager to speak to? You were nowhere to be seen. Customer service isn’t about getting a good rating. It’s about treating the customer with respect while performing the requested service. If you are unable to perform the service, the respect part still applies....at least in my book.

Ad
Review №72

Fast, professional, and reasonably priced. Went in for a flat tire and was out in 30 minutes. Nice lounge area with WiFi, was able to get some work done while I waited.

Pa
Review №73

Excellent service! The folks at Winkler me informed throughout the entire process, helped me deal with a recall issue, and got me in and out of there quickly, at the quoted price. A very good experience!

Bi
Review №74

I discovered Winkler Automotive through the MVAs certified Emission Repair shops. After performing research on various repair shops, I chose Winkler as my first choice. I chose them for their professionalism, cleanliness, and that they offered a loaner.Previously, I took my vehicle to dealership because it was convenient and it was where I originally purchased the vehicle. I had a reoccurring check engine light on that the dealership was unable to fix yet Winkler fixed it! They also repaired my headlight and foglight that the dealership said they fixed but they didnt. They also impressed me with their inspection of my vehicle and sent me a report via text and email of the status of my vehicle. They sent photos of items that required immediate attention. The photos help explain why the repairs need to done.The repair cost is similar to a dealership, but Winkler has earned my business for their professionalism, integrity, and they fixed my vehicle.I may have to travel a little further, but I dont have time to worry about whether my vehicle is repaired correctly. I will definitely return as needed.

Ch
Review №75

Abysmal customer service, clearly focused on charging as much as possible while providing sub-par service. Understaffed, probably due to low morale. This is the worst service station.

Cl
Review №76

Excellent service! I appreciate that there were no upsales. I appreciate that the mechanic did not brake anything to make me go back, when mechanics do that I never go back to the same place. Everyone was very friendly and explained everything very nicely. Thank you!

Ph
Review №77

Dino is great to work with. Dropped a driveshaft on my Jeep going to work and was able find one and have it back to me that afternoon. Great job!

So
Review №78

I was really impressed with the attention to detail and customer service I received. Most of all my car is in the best shape with no hassle...thanks to the team at Winkler. They have an amazing staff that knows what their doing.

Gr
Review №79

I am a long- time Winklers client. My experience for this service has continued the high level of performance. The email showing the problems and explaining it is great. The professional and care are much appreciated.

Br
Review №80

This is the place I go to when I want to make sure something is done correctly. The guys are nice and efficient. Plus the day I went recently, I was hungry and they had coffee and granola bars.

Br
Review №81

I use to always compare the pain of going to the auto shop with the pain and anxiety of going to the dentists. But no more. Winkler Automotive is one of the best kept secrets in Gaithersburg. From the front desk to the guys in the bay you’re met with courtesy and professionalism.

Ho
Review №82

My first time visiting. Their work is ok but customer service and employee communication is bad. I asked for a 100% synthetic oil change and the guy went on break and told his coworker synthetic blend instead so they have me the regular oil change. Their computer system was down— it happens, no problems— and told me they would email me the receipt. It’s been a week and I have yet to receive it yet I did receive a “review us” email.

St
Review №83

Ive been using Winkler for well over a decade, and can heartily recommend them. They do very good work at reasonable cost. Theyre honest and dont push -- theyll tell you when you can wait on a repair, for example, rather than pushing you to do it right away. They want you as a long-term customer, not just a one-off. And theyre good people, friendly, ready to talk while they give you a ride to work.

Ch
Review №84

New to the area, and very impressed as a first-time customer. Received timely updates from Tyler on the progress of my car via phone and text updates. All interactions with Winkler from initial call to pickup have been courteous and professional.

Al
Review №85

Ive been using Winkler for several years. Recently, I purchased a 04 Honda Odyssey and took it to them for a Maryland State Inspection. It was reassuring when they told me the vehicle was clean and in very good condition, other than tires, which I suspected would be needed. These guys are really nice to deal with, always professional, and, not to mention, reasonably priced!

Jo
Review №86

First time going to Winklers. I was having coolant-related issues after a long road trip, and I also wanted an oil change and tire rotation. They were able to take my vehicle in for a diagnosis and repair it on the same day. Though car repairs are never cheap, they gave me a fair price for the work. Additionally, they were very thorough in explaining both the issues my vehicle was having and the cost for everything. I will be back for future service needs.

Pa
Review №87

Winkler automotive always provides great service at a reasonable price. With a very friendly staff and knowledgeable technicians, I actually dont mind going to the garage!

Su
Review №88

First time taking my car to Winkler automotive. The employees and technicians were very nice and knowledgeable. They did the oil change and diagnosed the car for other needed repairs and recommendations.

Ai
Review №89

Excellent service station ! Great experience every time we come in. Very professional always! Thanks

Fr
Review №90

I recently started sending my cars over to Winkler after an incident w/ my last mechanic shop. Im glad the mishap occurred; otherwise I would not have found Tyler, Dino, and Karim. We have received top notch customer service and the repair work on been on the mark. Have had bearings replaced, sway bar links repaired, 4-wheel alignment, and oil change to date. Couldnt be happier with the fair and quality work. Free loaner is an added plus. Give these guys a shot. You wont regret it!

Ma
Review №91

This is a really great place for your car! The mechanic who took care of my car is fantastic and I am happy my car is working again!

Ma
Review №92

Tried to change my battery, wasn’t necessaryMy fan was making a noise after I left, were not interested in assuming responsibility or even looking at it.Advertise loaner cars didn’t have one even though I had made an appointment onlineExpensiveJust didn’t feel good about overall experience.

Al
Review №93

Fast and friendly service. The employees are incredibly knowledgable and care about ensuring the customer is driving a safe vehicle without pressuring you into over-spending. I will definitely return and would recommend others to go.

Pu
Review №94

Outstanding service. Your offer and service make me feel you are trustworthy for me to use your service again.

gb
Review №95

Great attention to detail. Got photos of my car, with possible issues very quickly. It helped me decide on which repairs to make.

Al
Review №96

Winkler Automotive has been wonderful. Helpful, patient, honest, polite and professional. I wish I had discovered them earlier. Way Above and beyond service I have received from other auto mechanics. Highly recommend.

Ti
Review №97

I like doing business with honest people and I believe staff at Winkler are honest people. The air conditioning compressor went out on my Toyota Avalon and I thank Winkler caught and fixed it in time so it wouldn’t cause more damage on the electrical system.

Li
Review №98

Same great customer focused service here since George sold the business. Ive never been disappointed.

Re
Review №99

This place is great. Amazing service. Top quality work. Clean environment.Fast and easy. This is definitely a place I trust.

ja
Review №100

My go-to for car repair. They give you an honest assessment of what needs to be done and wont try to oversell you. Their prices are very reasonable.

Information
38 Photos
100 Comments
4.6 Rating
  • Address:401 E Diamond Ave, Gaithersburg, MD 20877, United States
  • Site:http://winklerautomotive.com/
  • Phone:+1 301-258-2774
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Auto tune up service
  • Brake shop
  • Car battery store
  • Car inspection station
  • Car service
  • Mechanic
  • Truck repair shop
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:Closed
  • Sunday:Closed
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