We drove from the Eastern Shore to get a good deal and we were not disappointed. Eduard Hovsepyan was the salesman I dealt with on the phone to arrange the deal and finalize the sale. He was to the point, honest, and professional. It was the quickest and most pain free car buying experience I have had and I am very happy with my purchase of a 2021 VW Atlas SEL Premium. They stayed open after their 6 pm closing to accommodate us with absolutely no hassle or attitude. We arrived at 630 to boot.I was shopping the Highlander, Palisade, and Atlas. We settled on the Atlas after a month of comparing and test driving. At one point I had over 50 dealerships in the process in a 100 mile area. On the way to pick it up, I had another VW dealer telling me the deal was impossible and no way it was honest. Well it was as advertised. This was the best car deal I have ever made and feel like both the dealer and I got a mutually decent deal.

We had a great experience here. We bought our first brand bew car and Alejandro helped us along the process which was relatively quick and easy. Despite being from out of the area, he definitely gave us the hometown treatment. If were ever in the market again, well definitely give him a call and you should too.

My dad and I went to King today and had a wonderful experience with Edward. We called ahead of time and we could tell right away that Edward was the right guy to work with just by the phone interaction. He was so professional and super friendly. He answered all of our questions and he was very knowledgeable about the car. We never felt any pressure. Working with Edward was the best car buying experience either of us have ever had. I left with the car that I wanted at an extremely reasonable price . He treated us like old friends and worked with us on the price. If you’re looking for a pre owned vehicle and want a straight forward, honest, friendly salesman, go to King and ask for Edward.

Great customer service!! Hopefully we can come up with a good deal!!

Service intact and cashiers were the most polite people I have ever met in a dealership auto maintenance area. Amazing...

Ask for willy hes by far the best salesman there hes very respectful and very truthful he came up to me and straight up told me he didnt know anything about cars and asked me questions trying to learn the mechanical side of vehicles not just reading specs off a piece of a paper. And while you wait around signing papers and waiting on your car to be done he will have you in tears with the jokes and stories he tells.

Good inventory and well qualified staff. A little busy, but considering 2020, above and beyond.

Willie Bedzigui is an AMAZING salesman!! He went above and beyond for my son Connor! He even went as far to go get an auxillary cord to hook up his phone!! An amazing man! Will definitely be going back to see him for my next vehicle!!

Michael Park is awesome! Very professional, personable & knowledgeable; went above and beyond to help me out with my damaged rim and tire alignment. Bought my vw Jetta here last summer and continue to have wonderful service.

They were exceptional! My sales man Hugo Oliva the team of service people who worked with us were kind, accommodating, knowledgeable and completely professional. You couldnt ask for a better car purchasing experience.

Purchased my 3rd Kia. As always, a great experience and excellent price.

Trustworthy. Customer service oriented. Took the extra steps when not asked to. Cannot say enough good things about these guys! Thank you guys

Mechanics are super nice. Danny in particular. Can always count on him to take good care of my car

They always there to help

Couldnt even get back to me about a question about a kia they had in stock guess there not interest in selling

This is the first time in years that I had a just okay visit to the service department. Usually, Im very happy with the results, but this time I had to take my vehicle back in two days later. I might have to take it in again because its still making the same noise.

They charge the insurance company a lot and give you an “okay” job. The paint work was not good and the employees cannot be professional on the phone (constant laughing and yelling in the background) I’ll be contacting the better business bureau. These guys just scam the insurance companies and do a half *** job.

Service was OK.

Only reason 4 of 5 stars I have not experienced there full service. However as my duties as a tow truck driver they are very nice.friendly. and very very helpful

Did not deal with me honestly and tried to force me to accept their high priced financing. I chose a different dealer. Be sure you have your own ride to and from, unless you are ok with being at their mercy to leave.

Terrible service, they actually sent me home in a car that wasnt fixed. The very next day I had to return to get it fixed, then they had my car for 6 days. They continue to try and sell me a new car then dont respond when I have an inquiry. Overall, this is a terrible dealership. Im going back to Darcars Toyota in Silver Spring.

If you live in the MOCO area this is the best place to buy car their services r exceptional Denis and Oroko were phenomenal. Khambiz the sale man answered all the questions I had as first time car buyer.

Normally walking into any place of professional business you should be greeted. I wasnt, but as I asked for help and was judged from the FRONT DESK that was my door opener to leave. But the sales man was great and the account, she was also great. No pressure or judgmental. I just got off work with my work cloths on. Nice place just dress like you are going to the club or like you are rich.

Staff is helpful and does their best to accommodate in every scenario.Shuttle service is especially helpful for those with vehicles at the Service Center.

Service department A+, sales department D. I bought the car despite a rude and lazy salesman because I couldnt find it in stock elsewhere, then I was told what turned out to be flat out falsehood that the pull out key on the fob would lock the glove box ( no, the glove box does not lock). I likely would not choose to deal with their sales staff again.Their service department, however, has been truly excellent. From quick turnaround on recalls, to quick and efficient routine maintenance and fair pricing. I have no complaints on that front. The staff in the maintenance department has been friendly and professional to a fault.

Family members vehicle had repairs done at this location. Customer service leaves tons to be desired. They do not notify owners that: theyve received car insurance payment and to bring vehicle for repairs; when vehicle has been repaired its up to owners to guess / call and find out. Work quality is good, thats about it.

Bought my VW beetle here and was thoroughly happy with the entire process. Just received a refund check for the excess I paid on my tags...without asking for it!

Be careful of this company they are sending out flyers to get people to come in because the flyer says you won a prize. The prize on the flyer is not what you get when you go in. The flyer said won $500 and they said there is another number and gave me phone blue tooth speakers instead. The crazier part was that the salesman acted like this was normal and not concerned. I wasnt the only person that this happened to. Be aware if they are lying before you get in the door of what they will do when you get in.

Top rate everything. Always clean and very helpful staff. I buy all my cars and take my cars for service here

If you have an accident, the drive through GEICO claims department is fantastic. Very efficient. Enterprise RentACar is there to deliver a rental without waiting. Seamless integration. Staff on several visits were always cheerful and explained everything clearly. Would definitely recommend.

King Autos service center provides excellent services at reasonable prices.

Had to take (years ago) my sedona for tyre change. I specifically asked them if they are installing the manufacturer recommended type to the spec; They said yes but when i went to pickup it was not to the spec. Gave me stories.. will not go again.

I went to King VW body shop for a large door dent. I assumed it would be a big hassle but with King VW and Enterprise teamed up, it was smooth sailing! I already have my car back and they were nice enough to wash and vacuum it too. Definitely recommend to a friend!

Oil change. Clean bays. Fast service. Courteous staff.

They had to order the part it took a few days onther than that it was ok!

Manager refused to show invoice, opting to do some kind of Moroccan math on a bar napkin. There are dealerships 10 minutes away from here where employees at least have a high school education. Bought our car from a competitor about an hour after leaving this sleaze pit.

Wow they were great service with a smile always text me to know what was going on made sure I understand what was going on with my van when I picked up my van I couldnt Believe how clean it was inside in out the tires was so shinning my car had a body make over she was so clean I almost couldnt Believe. It was mine forget the repair business go into the cleaning business you got my vote loved it

Solid dealership. Great selection, great service. I like these people.

Best vw dealer Ive been too, they will help you when buying your vw

Good prices and semi-friendly staff but slower than other car dealerships.

Great service, clean and inviting

Very rude customer service. Sales person was a reasonable person but the Manager didnt had even the basic etiquettes. Avoid at all cost.

OUTSTANDING service and customer care. Highly recommend!

Nice service

Great Service. Kia cars and their service centers are awesome!!!

Not aware of the difference between rarity and scarcity. Im not paying a premium for scarcity, thanks.

Good place to get good cars.

Nice waiting area, TV, clean restrooms, etc. Service dept. was fairly quick for me.

Nice VW Dealership Service is good.

Best dealership to do your Kia maintenance.

Good experience overall - Fair price, long wait for FinanceI went into the buying experience with some research and a review of Kings Google feedback. The feedback was nerve racking with a lot of comments on the lack of transparent pricing and apparent mark-up at sale. However, if you look at the disclaimer with every pricing, you see (generally) whats not covered in the advertised price (dealer fee/freight, tax, title, etc). Overall, the vehicle price was fair, they were willing to negotiate a little on the price, and I didnt find any off the wall charges you wouldnt find at another dealer.Patrick worked with me on identifying a used car I was interested in, showed me a few features I wasnt aware of, was very personable, and allowed for a flexible test drive (some highway, some city). Overall, a friendly experience.On the negative side, I waited a couple of hours to get into see the finance person- there only seemed to be one finance manager/person for everyone buying on New Years Eve. For such a popular time to buy, extra help would have made sense. Additionally, when initially talking with sales manager present, he seemed initially annoyed by the questions I was asking (challenge to cost, maintenance records, room for negotiation)- a surprising reaction to questions I hope most people ask. Initially off-putting compared to my other dealership experiences. However, he warmed up as we proceeded, and was ultimately willing to help deliver the car to my home the same day (above and beyond/good customer service).Customer Service: One HUGE thank you- The service manager worked out home delivery, allowing me to drive the new car home, while a couple of people drove my previous car home, along with a chase car. For a delivery more than 60 miles away, I really appreciated the gesture!Price: Lowest price for the vehicle purchased in the area with additional discounts for certain communities. Not a whole lot of flexibility, but the prices dont seem over inflated, so not qualms here.Financing: Although completely dependent on your credit application, they (VW) offered a reasonable rate that beat out what I went to the dealership with. No problems, realistic rates for the current market on used cars, and friendly personnel.Service Department: I purchased Adblue (Diesel Emissions Fluid), which they offered at about 50% off what online services are charging. I was also having trouble with my back and unable to carry the bottle to my car- they offered to help. Again, good customer service and greatly appreciated.Ill follow-up with any other experiences, but if youre on the fence, as long as you go in to King, or any dealership educated and prepared, you should have a good experience. Thanks for your help, King VW.

Dont go unless you want to be rushed through and over-charged.

Purchased a new car there. Great experience.

Nice people, great care and prices!

Great people! Great service!

First and foremost, Borris is an awesome, friendly, relaxed individual willing to go the extra mile to explain something to you. Secondly, Chuck made the foggy financial side of purchasing a vehicle more black and white.After researching my other options for compact suvs that are both reliable and safe, I chose to go with a Kia Sportage. Though the gas mileage isnt superb, the horsepower and safety ratings hush that minor detail.Borris was super patient with all my questions and eased my nervousness that comes attached with a major purchase such as purchasing a vehicle. If youre new to car ownership and want a good deal, speak with Borris -- Hes super chill.In all, I walked out of King Auto with a new vehicle under my name as well as a fresh sense of freedom.

We were in search of a new company vehicle and considered a new VW as the replacement. We called ahead and was connected to a sales consultant. We mentioned a particular vehicle that was on the lot and specifically asked if the price we saw online was something that we can expect to pay when we get there (their online prices include many incentives that most customers do not qualify for, such as military discount and recent college grad discount. This is a trick many dishonest dealers do to lure you into thinking the price of the car is very low while in truth youll be paying a lot more when you find out you dont qualify). Knowing that ahead of time, we called ahead to see if they would honor the price anyway. We specifically told them what we do qualify for and what we dont. We were also very transparent about our trade-in vehicle. The sales consultant stated that that would not be a problem. We drove over an hour, with the expectation of a resolved price to meet with our sales consultant.When we got there the sale consultant didnt really seem happy to see us. He complained that we didnt call when we were on the way (to be fair, I did promise that but forgot), and seemed pretty annoyed that we just came in (almost) unexpectantly. So he got us talking with another sales consultant to help us out. We spent most of our time sitting and waiting for the consultant to pull the car around, get us numbers, etc. We spent huge chunks of time (hours) doing nothing, while no one (including our original sales consultant) ever bothered to come by and just say hi or check in. Matter of fact, the entire sale staff just ignored us the whole time. Even our original sale consultant just blew past us, ignoring us. Very rude.The real cherry on top was when our sale consultant came back with a sales number that was ridiculously over priced. I mentioned that Ive already worked this out over the phone but he just said that was with the original consultant so he cant do anything about it. Simply horrible. We walked out and went straight to a Mazda dealer and bought a brand new 2018 later that day. Matter of fact, we loved the experience over at the Mazda dealership so much that we bought another new 2018 SUV later that week from the same dealership. You lost two sales King VW. You can thank your unfriendly, rude, and dishonest sales staff for that.

They are too pushy, and then the figures keep changing

Sales person was very nice and very knowledgeable

Great staff. Professional and friendly.

Overall good not the best

My go to dealer. Very knowledgeable and nice staff.

Very helpful and polite

Great experience.

No, we went to Geico.

Great customer service

Get away from this scam....

Horrible place bad customer service

My favorite dealership

Long wait times service is so so

People are not friendly. Went to get car but were left alone for almost half an hour. Bad service

Great cars

New Cars drop

Customer service is really poor

Above average

Salesman wasnt super friendly, and got mad at me when I didnt understand how certain features in his car worked.

Loved it

Wonderful

Looking for a car

Ok

I like it

👍🏾

Good care, good assortment of vans

Good place to buy a mobile car. They speak Spanish and the attention is good.

Very good