user
GameStop
9877 Chapman Ave B, Garden Grove, CA 92841, United States
Appearance
GameStop
Comments
lo
Review β„–1

Went to game stop today looking for a certain game controller, thx to the young man for helping me out I was able to go in & out quick great service 😊

Mi
Review β„–2

Staff did it again....great service!

Je
Review β„–3

Great store my go to store for pre orders and great customer service. Justin and Charlie are great.

Ms
Review β„–4

Bought my favorite RuneScape card from my favorite gamestop thank you for still selling them.

Mr
Review β„–5

Come on, game stop. The best

Aa
Review β„–6

Knowledgeable, fair, customer orientated

A.
Review β„–7

Informative people. Thank you.

Br
Review β„–8

I love this gamestop. The employees are always super friendly and always willing to help.

Sa
Review β„–9

Great place and staff πŸ‘ŒπŸ»

Ja
Review β„–10

As with all Game Stops that I visit this store is well stocked with games for just about every platform.I search for PS Vita games brought me here, my local shop, which was only a couple miles away. I was pleasantly surprised to find that they had a small but nice selection of Vita games to choose from.I left this store very satisfied with a great purchase for a game platform that is not all that common anymore. Customer service was immediate, with other people also being help with questions and purchases. They also have great pricesI most definitely recommend this store and will be visiting again.

Sa
Review β„–11

Had to wait 15 minutes in line due to slow cashiers. Also there are game boxes on the shelf advertising specific games for sale but then i find out they are not even in stock.

ma
Review β„–12

Great store will go again for sure

Bi
Review β„–13

I love gaming

Or
Review β„–14

Its my favorite gamestop of all. Justin is an awesome guy and really takes care of his customers

Ga
Review β„–15

Well organized location. I found games in alphabetical order. Clearly their workers take time to re-organize when needed. The workers are courteous and quick to help when there is a question. I would recommend this gamestop if you want to find your game easily or if you have questions.

Ri
Review β„–16

Extremely knowledgeable sales associate there that was able to answer every question quickly. Very helpful would highly recommend. Been coming here for two decades!

Ch
Review β„–17

Standard GameStop location. The store was neat and organized. The clerk there was helpful, knowledgable and friendly. They had what I was looking for and I was in and out very quickly.

Ch
Review β„–18

Always helpful in selecting games and checking other stores if they dont have what you want in stock. I have been a pto rewards member consistently for over 13 years, thats how much I love their service.

AL
Review β„–19

I went in yesterday and both of the gentlemen that worked here were super helpful. When I get their names Ill edit the review to include it but for sure they know their products. Its crunch time when it comes to getting my Xmas shopping done and they sure helped me make the proper decision with their input. I asked a grip of questions and they answered every one. While browsing I overheard them helping out a mom that wasnt as gamer savvy and they also helped with all her questions.

Ja
Review β„–20

There is customer service and then there is whatever that just was. I understand you are probably tired of hearing questions regarding PS5s but its your job as the middle man to inform your customers on policies and updates. The person with red hair was short in response and told me to camp outside whenever I feel like it.... Extremely rude since Ive been a customer of this location for over 5 years. Just changed my original review from 2 years ago.

Ja
Review β„–21

Good place, the staff is very friendly and knowledgeable about the games and theyre helpful as well. The only thing i must say is the staff here does change time to time and some arent as good as others but besides that, this place is still good and a great place to get some games.

Br
Review β„–22

LOVE LOVE LOVE THIS STORE ALWAYS A GOOD SELECTION AND THEY CAN GET STOCK FROM OTHER STORES

Al
Review β„–23

Great place, staff is amazing. They definitely go above and beyond in helping your needs!

Ni
Review β„–24

Very professional. Very knowledgeable. If they didnt know something they didnt just tell me something they looked it up.

To
Review β„–25

This place is ridiculous. Tried to return a game my daughter got for Christmas still sealed brand new with the original receipt and they would not return it or exchange for something of equal or lesser value because it was past 30 days. I get it if its opened but for a game in original packaging with receipt should get a better return policy. Wont be back again.

Je
Review β„–26

I went in to pick up Nier Automata and was out in less than 10 minutes. Line was pretty fast even though there were a number of people in front of me. Store itself is rather small but its more than adequate. Only thing that could be better is parking because its right next to subway and other small businesses. Overall it was a good experience.

Jo
Review β„–27

The staff were EXCELLENT when it came to custermor service. I was promptly greeted and helped after walking in. My preferred Gamestop and would recommend to anyone.

Ba
Review β„–28

I love going to game stop to Buy my Games the staff is always good and help me with what i need.

Ma
Review β„–29

The guys at this gamestop are friendly and knowledgeable, they always talk with my man and me and make us feel very welcomed

Ka
Review β„–30

Awesome GameSpot. Never a lot of traffic. The employees are very friendly and professional and you can always have a nice conversation about the latest games with them.

Ma
Review β„–31

They sold me the wrong product after i explained to them exactly what i need. And even after i asked. Are u sure this is the one, the dude says yea. So annoying. I should of went to another gamestop. Thanks for selling me the wrong component cables.

Ro
Review β„–32

Good place to get your favorite game.

Fe
Review β„–33

Very nice people, always have some nice conversation with the employees to pass the time when buying something at the store

Er
Review β„–34

Great place to get games as well as information about games that are coming out soon.

Jm
Review β„–35

Way better than the Canadian stores.

Do
Review β„–36

Pretty good, staff are alright, they can get a little overboard but overall theyre good

os
Review β„–37

Friendly and helpful staff the answer all you questions

Da
Review β„–38

Waited until 10.15am on a Saurday and store was still closed. Tried calling and no one answered. Wasted my time.

Su
Review β„–39

Prices are very high compare to Amazon . I come here only when my son needs something asap which thankfully is not often.

Ta
Review β„–40

Very friendly place. When i game shop (which i do quite often) i like to feel like a person not just a customer, Of course they greeted me upon walking in but they took the extra initiative to me and my family about our top fav games and even went as far as talking about the expo and our future plans game wise. So the experience was like talking to a few of my friends rather than the person Im handing my money to.

Lo
Review β„–41

Great place to get video games

An
Review β„–42

I have gone to this GameStop and they took over an hour for me to trade in three games I also purchased a game there once and as I was leaving the parking lot I looked in the case and the game was not there. I personally do not recommend purchasing or trading games at this destination

Da
Review β„–43

Helpful workers, but sucks how much they give for used games.

Ma
Review β„–44

These guys are pretty cool, always super nice and provide awesome service :3

Al
Review β„–45

Employees are always helpful and friendly

Da
Review β„–46

Guy here told me 3ds was in high demand and good luck finding one. Went to another gamestop not far and they were stocked just fine. When asked about high demand they told me not really.. That guy wouldnt even call and check around and I was the only one in the store! I used to work at gamestop and id of been fired if I acted that way! Terrible!

Mi
Review β„–47

I had put in preorders before at this location. Services were always excellent until I happend to pre-order at the Westminster Mall for the same item. (2 boys) At the mall, I got my preorder extras that came with the order and the cashier informed me the company always sends extras for the preorders for their customers. As I picked up my other order at this location, the cashier stated they didnt receive anything with it. As I was leaving, another cashier was there and they were looking at a box full of the extras I was able to pick from at the Mall. These guys were digging through looking for 1 of each -as one of the guys stated. How dare this Garden Grove locations management not know whats going on. I put in my complaint and STILL they havent attempted to resolve this issue. Will never do my preorders here again. Spread The Word!

Ji
Review β„–48

Always had great service.. if u waste people time.. of course.. u get bad service

Al
Review β„–49

Found what I was looking for really fast

DA
Review β„–50

Good place to shop

Da
Review β„–51

Good place to go too

Th
Review β„–52

This GameStop is the worst one I have ever been too, poor customer service plain and simple.

Ir
Review β„–53

A very good store go to it

Al
Review β„–54

Best prices great help.

He
Review β„–55

Great selection, nice employees!

FR
Review β„–56

The staff are friendly and easy to talk too

A
Review β„–57

Nice people and very helpful

Er
Review β„–58

Knowledgeable staff who are helpful

Ju
Review β„–59

The spot for any gaming needs

Ni
Review β„–60

The wait was a tad long, otherwise quick

Ar
Review β„–61

Keep the receipt cant even get GameStop deals without it they wont help.

Ch
Review β„–62

Store closed an hour early from their posted hours.

Ch
Review β„–63

Great guest experience

Al
Review β„–64

LOve this place

Br
Review β„–65

Very good service

Ky
Review β„–66

Great game

Ma
Review β„–67

The best store

Pa
Review β„–68

Love the place

Jo
Review β„–69

Good place

Mi
Review β„–70

Lots of games to choose.

Wi
Review β„–71

Good

Al
Review β„–72

Good store

Al
Review β„–73

Great!

Xm
Review β„–74

Great games

Gu
Review β„–75

Video games and consoles and souvenirs

Al
Review β„–76

Well excellent store

Ch
Review β„–77

The best videogame chain

Information
16 Photos
77 Comments
4.2 Rating
  • Address:9877 Chapman Ave B, Garden Grove, CA 92841, United States
  • Site:https://gamestop.com/store/us/ca/garden-grove/1566/garden-grove-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 714-534-5341
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations