This staff needs the Basic Customer Service Training. They appear to run a store based off of non Verizon Policies. I wont ever go back again. One of the employees is disconnected from a customers complaints & NONCHALANT. This guywill not go the extra step to resolve a issue that he created. Heck he didnt realize that the Verzion Corporate Warehouse needed the Tracking Number for my device he 😳 🤔 couldnt figure out what to do for that device charge to come off my Bill $210.00 extra. I went to that store 4x NO Resolution!!!!

Very impressed with the customer service at this store! Dre and Isiah were top notch!! They were helpful and very knowledgeable about getting my new phone set up. We talked with both of these guys as if we had been friends for a long time! Thanks guys for your service, so grateful!! Will certainly recommend this store to everyone.

Chase and all of the team were attentive and informative of my upgrade options and answered all questions. Hope more stores have this level of customer service.

We had two issues. They were resolved very quickly and easily. Great service!

Jimmy is nice guy he seems to be experienced in setting up my new iPhone 13 Pro and he even told me I needed a block for the phone charger cable and I didn’t know it didn’t come with one thanks Jimmy for pointing that out and so I bought one from Verizon and the process of setting everything up was fast. I highly recommend Verizon to my friends and family

I needed a new phone and stopped by the Verizon store yesterday. I am not very experienced with using the phones, but Sarai was very helpful and took the time to walk me through everything. When I left the store I felt confident about using my phone and have no problems using my phone. The entire transaction from start to finish was great.

Theyre out of everything! No reasonably priced phones, no sim cards and no personalitys.. just stone cold walking dead millennials with theyre nose stuck in phone,,,why does this store exist??

Great Customer service! Helped me get exactly what I needed! Thank you Chase!

Met with Jimmy today at the Garland Verizon store and he was able to help me replace my lost phone under my employers business phone plan. All we had to do to get me the phone was call my administrator of the business plan and get the PIN number to the account and his authorization. Jimmy helped me restore my settings to the new phone from the cloud.Prior to visiting this location today I stopped by the Verizon store in Plano by Collin Creek and met wit Terrance! Terrance told me he could not help with a business line without our administrator live and in person for the transaction. I knew this was incorrect, but didn’t want to argue. So, I left and went to the Garland Verizon store and was taken care of.

Joe was phenomenal!!! Patient, kind, and super friendly! Listened to my questions and offered the best solution for me.

Well he was the only representative there and I had to wait a while before being helped. Once helped we ran into some snags with trying to get the appropriate service for my phone. Long story. But he stayed with it until it was done. Joe is a very nice guy and very helpful

The staff is very professional and courteous. Jimmy was very helpful.

No problems at all with the service. Had to do a quick phone upgrade and he took good care of us. But we got to talking about burgers while smart switch was syncing the old and new phones, and he made the claim that Hat Creek was better than Whataburger. I went and tried it and no.... no no no. In summary, phone advice, good. Burger advice, not as good.

There is nothing good here but a waste of time. I do not advise anyone to come here

Fast, nice and courteous staff. ExceededY expectations in service even though they couldnt help me then. Like the place

7 customers, one employee. i’ve had trouble even before COVID with getting service here. it’s not an employee issue, it’s a staffing issue. Decided to do everything on line. Brick and mortar businesses might be a thing of the past.

Shout out to the Garland Store especially very knowledgeable employee Jimmy B who was very patient with my questions and fixed my phone. Joe the store manager was very knowledgeable and polite also.

Joe was absolutely awesome! He was very patient and managed to save the day with my phone emergency. I will definitely be going back for all of my phone needs.

Jimmy was a great help in suggestions for screen protection for my ne phone.

The people at the Verizon store were very nice. Although the young man helping us didnt seem very knowledgeable about the phones they have. He was polite and we got what everything working. Happy with the outcome.

The store attendants were very courteous and professional they were knowledgeable about the products and servicesI had a great experience

Jimmy is very knowledge of the phone I bought & dis a great job setting it up.

What bad service did get help for a hour and their where only 4 customers thats so sad and disappointing

Terrible customer svce. Very understaffed and I waited for 1.25 hrs. for a simple charger. The reps at this store dont use their time mgmt. properly and they waste a lot of time in small talk when they should be helping customers. If you run across a Russell Cellular Retail/Verizon then walk out or have a seat and waste your whole day. I would rate this location a 1 . Verizon needs a full assessment of their retailers or they too will suffer the consequences because it reflects on them as well.HORRIBLE !!!

Sarai did a Fantabulous Job. Go see her.

It was a warm and delightful experience for me, Jordan guide and help out in a simple and easy way i really appritiate them .

Quick, easy and very helpful!

Store is out of all inexpensive phones.

Very helpfull, knowledgeable and polite

This store was quick and Got my upgrade processed in under 25 minutes! Thanks Isaiah!

Isaiah went above and beyond my expectations! Exceptional service! Thank you, Isaiah!!

Came into store and literally no one was here to assist

My mom and I went to this location on a wednesday morning to trade in/upgrade an Apple Watch. We walked in and was greeted my the manger at the door. After that we walked in a was helped my Matt Turbin. However, we never saw the manager again... Initially, we felt that Matt had an attitude but decided to look past it. Carrying on, he was like unhelpful person we have ever encountered. We need a charger to turn the watch on and he kept telling us we were out of luck because they don’t have a watch charger in store... (why not???) Matt turned around and asked two other people if they had a charger in store, they both said no, then Matt turned around to and said “See!!” ... how condescending. When my mom and I finally decided to leave, Matt stormed off, with our watch!!!!!... and didn’t say anything. That’s when two other Verizon guys met us at the door to try and resolve our issue... A little too late for that!! We grabbed our things and headed to the Murphy location and they were more than helpful and accommodating!! They even had a watch charger in that store!

Miranda was very polite, and had great top notch customer service. She was attentive and got me in and out with a new phone. If you stop here, go see her.

Very helpful. In and out fast. Its frustrating the Dallas locations have closed!

Very helpful and nice, always smiling

Rude rude rude! What happened to the employees that were there ? Didn’t know the name of itemsThis has been the store I’ve gone to for yearsNever again!I need a Verizon store not no Russell storeHORRIBLE

Very helpful, quick, and courteous

Lack of customer service. Didnt acknowledge that I was in the store ....not happy

Extremely friendly staff made getting in and out a breeze. This is the only verizon store that I visit.

Best customer service from Salvador!! He treats me and talks to everyone with such respect. I really feel like he truly cares about me for every reason I need to be there. Even though most of my reasons are small he treats them like they are big. He is so good at customer service he should be training! If I could give more stars for him I would. The store is always clean and well kept up even if they’re busy. Even the other customer service representatives are nice and friendly too! This Version store truly has a gem of an employee working for them.

Joe was not wearing a mask at all. I was very uncomfortable with that.

Was helped in a professional and prompt manner.

Very polite guy!

The employees were very knowledgeable and helpful.

Excellent service. Knowledgeable staff.

Miranda was great! Customer service skills on point!

As a 10yr customer, an employee wanted to fight me at this location. Poor customer experience. To the dude that wanted to fight and refused to get me a phone? I got one now. Even better! My advice to you, Two wrongs never make a right 💯 Id rate it zero, but manager took ownership of the situation ✔

Im really glad I switched over. Have had great service and Miranda was very helpful.

Came in for a pickup. Took 2 minutes and its the day after Christmas. Great service and offered help if i needed it. Will come back if i need to get something else

Never been there.

Terrible experience every time we go into the store. The staff could care less about customers. My husband went in with an unresponsive phone and the rep just handed him a phone number for an insurance claim and walked away. We spent over half an hour on the line and we were then told that he doesn’t qualify for a claim because there was no external damage. Went to another Verizon store location and the rep fixed it in 2 minutes.Don’t go to this store if you want any kind of resolution or assistance.

Only one person working there on a weekend?

I guess things have very much changed for the better since some of the past reviews of this store. My husband and I went in last night for updates to our phones and service plan. We had an excellent experience - we were greeted immediately, and once the staff realized we were serious customers, our Solutions Specialist, Teresa, helped us with every little thing - including working through the math to get us the best pricing possible. I definitely recommend this Verizon store!

I love going here for all my cell phone needs. Management help me through the phone exchanges I needed. One employee by the name of Sounthavy excuse the spelling might be off is always willing to help and spends time with me in answering all my questions and meeting my needs. I have been a loyal customer and when I go there I always ask for him because to him making his customers happy is his number one priority.

Diego P was very nice and super helpful! Great experience!

Our Solutions Specialist D. Riley was flat awesome. He helped hook me up with phones for my in-laws in a very professional way and hit the nail on the head with the phones he guided us to choose from. Ive been with Verizon since 2001, this guy is one of those reasons I stay with Verizon.

Over priced. Sales person was helpful & good

Great experience with super patient techs to help me get my phone updated. Thanks to the smart staff to help an old man.. Jim H.

My wife and I walked in and were never greeted, No one spoke to us. No one offered to help us. No one said, Be right with you. Finally, after 15 minutes, we left. We will be switching our service to another provider who is willing to offer service at a MUCH lower price.

Try and sell you screen protectors saying they protect against drops its the case that does that if you are going to sell me something please be properly trained on the merchandise instead of making up. Stuff to get a sale.

Had questions on making changes on my account. Got all the answers I needed. Brad was very friendly and knowledgeable

I went in to get a new Pixel 3XL and was told I was eligible for a monthly payment of $30 for 24 months. The next day I was called and told that they could no longer honor that payment and it would be $42 per month. They refused to make any concessions for the mistake other than offer me the Pixel 3 which was on sale but was a lesser phone. Taking the phone back and looking for a carrier other than Verizon.

Nicole was awesome. Knowledgeable and extremely helpful. Thank you

Jimmy Good

If you are coming here to buy a phone, you have come to the wrong place.Tried to buy the new droid last night. Somehow it is ok to not have any of them in stock. They did have one of a different model on hand. But it had been opened, and they werent sure what was wrong with it.So they said they would overnight one to me. Overnight means FIVE DAYS LATER. Pathetic.They had no problem stealing my money though.

I experienced just one incompetent employee here.

Davion is fantastic and very helpful. Would go to him in the future with any questions or concerns about your service or phone.

The best phone shopping experience Ive ever had. Experienced sales people, no pressure upgrade if thats not what youre looking for and a very efficient process.

Great service. It is a great place to go see a verizon associate in person and get amazing sercice.

Very good staffing . Shout out to Salvador for getting me a new phone and being so friendly and fast .

Overpriced service. Nice people.

Good, but not great service. Employees were competent but not personable.

This location ALWAYS takes care of my cellular needs. They are always accommodating and well versed

Do not go here. Terrible service. If you do good luck!

The last straw with Verizon was our experience at this store this weekend. Weve been loyal customers for close to 10 years and Ive always had poor CS no matter what store we go to or if we call Verizon directly. We had 4 lines and paid well over 400 a month because our plan had gotton so messed up over the years with upgrades and purchasing phones at full price to keep out of a contract. Ive tried several times to get on a better plan but since 2 of our lines werent under contract I kept getting told that our bill would actually go up. Every time weve gone into this store the employees could care less about really helping you. I always leave this store feeling like an idiot for putting myself through the same crap. This weekend did it for me...We pay close to 50 a month for our extended warranties on 4 phones but we were told that we need proof that one of our phones had been acting up...for a year! I guess the 20 times weve brought it into the store to get looked at over the last year doesnt count as proof. The guy told me that we had no deductible and the warranty was a lifetime one. So I was very confused that I would basically need an internal investigation done by a professional to get proof of a faulty phone and use the warranty that we PAY FOR! Such an effin joke. Verizon also could care less if you leave. They have no loyalty to their long time customers. So, we are done. Switched carriers yesterday and couldnt be happier. AND our bill will be a fraction of what we were paying at Verizon. We will never go back.

Needed a new non-contract phone fast, ready to pay full retail price. All went pretty smooth.

Very unfriendly. Barely walked in the door and was explaining my situation and they said they couldnt help. Didnt even look to see what they could do.

Very friendly staff. And they have excellent knowledge of products

Nice staff, but dont get a Google Pixel phone. They recommended the phone, Piece of junk.

Great customer service but they nickel and dime you to death over every little change in your phone service

Was treated with respect and kindness.

Poor customer service. Have 5 people in the store and it seems like there is only 1. Unlike many other stores i have visited, this one not even for a second did they acknowledge you when you walk into the store.

Terrible customer service! A sales representative named Nicole falsely advertised the phone she sold me so I went back up the next day to resolve it and she wouldnt take any responsibility for it she was rude, argumentative and extremely unprofessional. I left in a worse mood than when I came in. Never going back!!!

I went to Verizon to get assistance on the defective devices that they kept sending me. I have have 4 different devices sent to me with the same issues occurring.. This place is a JOKE. There is a little mexican lady that is HORRIBLE. No customer service skills. No discount on my bill. NOTHING. They made the promise that they would swap out my screen protector for FREE since I have paid to have 4 of them sent to me. That was a lie. They wont even send me a new warranty device after buying a defective device. They wont let me swap my phone out for a different device. Instead they told me figure it out. Why would I pay DOUBLE what I was paying at ATT for far worse service. DO NOT GO WITH VERIZON anything is better then them.

I went there to checkout some phones. When I entered the store, no one greeted me nor did anyone approach me the entire time I was in store. I saw sales associates walking around looking for something to do but not one person approached me. They asked me how they can help me once I said something while I was leaving the store.

Clueless: no knowledge of phones or other units, for sale. This is not a problem solver store. Rockwall has a Verizon Company store, use it. I came to this looking for answers, and they failed to help. Note you have 14 days to return, and a Restock fee of $35.

Meh, its okay. The people are helpful depending on the day. Overpriced in my opinion.

This store staff all the way down starting with the manager are rude, lazy and just dont care about customers! They dont greet they dont try to find what u need ir that fits what u want! I try never to go into this store! I drive a truck and believe me i never have encountered the shear boldness of these people!

Helpful and knowledgeable sales people and pleasant atmosphere.

Considering the ever present long wait times they need to put some chairs up front for customers to sit in whole they wait.

Always get fast service no problemsGreat customer service

Terrible service here. No sign in sheet. Not first come first serve. Staffs are not nice, not friendly. No welcoming when you walk in. When I walk in at 1100, there are only 2 customer representatives to help customer.

Went to try and switch from sprint. They were unable to assist me in my situation but still a good store.

Great service by the husky Asian dude

Very helpful last time around.

The staff is always very helpful.

Too far apart

I am more confused than ever!!

Love the help they provide