Had my usual Pikes Place and my daughter had a specialty Holiday latte. I enjoyed mine and she did hers as well. Their holiday drinks put you in the Christmas mood!❤

We really like their staff here, friendly, helpful and are always with smiles. :)The environment is cozy. Take out service is fast. And it is located in a very convenient location. Just right by I-635 exit 11A. It has become a regular coffe shop me and my friends visit. :)

Great location. Fast service. Visited in the morning and got a free drink as they had prepared a wrong order in addition to our original order :p

A big thank you to who was working the drive-thru today June 18 around 620 to 630. Thank you for making my special request even more special was more than what I expected I’m sure she’s gonna love it thank you guys i’m truly grateful

I love me some Starbucks. My favorite is chocolate almond milk shaken espresso awesome

This starbucks is always the slowest but this time I did receive a great customer service experience

It took 20 minutes to go thru the drive thru to get a drink. Employees were nice but 20 minutes is ridiculous. You are only making drinks and no one was picking up multiples.

Very upset with this store. I wanted a drink that came with heavy cream your worker said due to shortages you cant use heavy cream for the drinks, I told her you needed to put a sign and was rude about it. ON TOP of that they did not make my daughters pink drink correctly. Oh BTW the other Starbucks have had no issues with making my drink as I asked for. Nor ever mention about the shortage of heavy cream.

We ordered drinks for all of us (4 in total). One of them wasnt right and the barista went above and beyond to make it right. I appreciated it.

This is one of the best star buck in this area. Great customer service and friendly staff.

Relaxing, time of my own, for a while,, like every body enjoys,, sitting at store or, even driving,,

Gave them a custom order...and they did a great job. Loved it!

Very nice place. The inside is always pretty clean but I have a bad a few instances with them messing up orders multiple times.

Lady didnt understand english. No breakfast sandwich & my drink didnt receive vanilla. Lame!

Im sad that they no longer have cheddar chive potato bites!!! Like REALLY sad 😥

It was quite clean. They had great service with friendly staff. Went there with my friend early in the morning & had a chill time. The cheese danish was pretty good especially when hot! Totally recommend :)

My mocha frappe wasnt made like its supposed to b made. My other dink was white mocha with caramel drizzle and didnt even have the caramel..

Amazing place to enjoy you time.

Not sure if its just a rough day, but this is the 2nd place Ive been in a row today where I have ordered online ahead of time, and upon my arrival THE ASSOCIATES DID NOT RECOGNIZE OR EVEN GREET ME AS A CUSTOMER. This has resulted in me waiting around for my items, as I watch others who come in after me, be greeted, and get their items before me.

Just realized today was the today I was supposed to being coffee to a meeting and I had no idea it usually takes an hour to prep. Went in panicking and they were SO helpful and took me care me so quickly. Next time Ill know!

Always quick even if the line is long they always take care of everyone fast & never mess up my order these people work hard!

Just order and pay on the app and drive through to grab your drinks. Earn points on the app to use toward purchases. Super easy!

Love the drinks here. The employees are always really nice

The WORST Starbucks I’ve came across yet. I went inside to place an order at 9:08 pm and I didn’t walk out with my drink until 9:30 pm... I understood that it was busy and waited very patiently, but what blew my mind is that my drink was already finished and had been sitting behind the counter, although nobody had called my name saying it was ready. I finally spoke up because the drink wasn’t moving, all the employees kept walking past it and it looked similar to what I ordered. Come to find out, the drink that had been sitting behind was actually mine. I shouldn’t have to ask if my drink is ready, that’s the employees job not mines. At the very least, I could’ve gotten an apology for the long wait, but the employee just handed my drink and remained quiet. The first and last time I will be to this Starbucks.

Awesome staff! I came in the other day looking to try a new drink and Alondra took the time to give me awesome suggestions. Walked away with a new favorite drink.

Shauna is a superstar!!!!Always has a smile, and always hustling!I appreciate her kind words even when the store is busy!!

November 18th 2020 12:52 pm. I walk into the store. Heidi and Beth are the first two people I see behind the counter. Neither one welcomes or greets me or other customers walking in.I stood at the counter for 2 minutes before Heidi acknowledged i was there. Beth looked my way,but never said a peep . This Starbucks is missing what its suppose to have. There isnt anything that sets this coffee shop aside from all the other ones. 7-11 has better hospitality. I feel like some Starbucks are loosing their touch;such as, this location. Something needs to change because this Starbucks doesnt feel like one.

I’m used to waiting a long time when I go to most Starbucks, but on this location not only did they take long, but they served me a cold/raw sandwich. I didn’t wanna make a big deal about it, mistakes happen. What bothered me was the fact that the cashier didn’t apologize or acknowledge me at all. To top it off, it’s not the first time this has happened and the iced coffee ordered tasted like cold water with a hint of coffee. Horrible experience overall.

This place really has poor service now. First I sat in the drive through for over 15 minutes only to get a wrong order . Afterwards I sat another 10 minutes for hot coffee I cant do this franchise anymore there customer service is really horriable!!!

1:17pm3/14/2021. The young woman working the drive-thru was so nice to us, it definitely made our day! ❤️

Always love Starbucks but this one by far has best customer service

Unfortunately, customer service at this particular is lacking tremendously. I generally order using the mobile app so that I am able to quickly get in and out. The last two times Ive ordered, staff members neither greeted me nor acknowledged that I was even there to pick up an order even though I was standing in the designated area for mobile orders. When asked about the proper procedures for clarification, the staff member was rude and dismissive. I will be spending my money elsewhere. I would also not recommend this particular store for a quick Starbucks run because there is nothing efficient about the experience.

My iced latte wasnt iced at first but they fixed it.

Always mess up my drink and never get it right

Customer service was awful. I work in the food service industry and have been for a while, and the service was trash. I would like to point out that our drive-thru cashier, Giselle, was being passive aggressive and not helpful towards us. The Starbucks at this location needs to hire kinder employees.

Excellent people great service my new spot

When I got to order I was asked to wait. 10 minutes go by and they tell me they’re out of the drink I want. Worse Starbucks to order from especially if you’re in a rush. It can be 2 cars in front of it and it’ll still take 30 minutes just for you to get the chance to order and more than likely they’ll be out of whatever you want

My daughter and husband at 7:50 pm decided to drive LITERALLY up the street to this Starbucks to get some frappes before he headed to work. He calls me at 8:40 to tell me he’s still waiting in line. He calls back 5 minutes later to say his order hadn’t even been started yet, so in all this quick drive up the street turned into an hour affair and caused him to run late to work. In my humble opinion there is no coffee worth waiting an hour in line for. And no he couldn’t get out of the line because he was in a very low car and the drive thru line is enclosed. It’s called customer service, get better at it!

If you are going there The drive through takes at least 15 to 30 min because they are way too slow. I am sorry but its the truth

Coffee was fine, line took a long time though

Slowest line everrrrrrrr! there was 5 cars in front in me, placed an online order at home planning on getting it quicker and speeding up the process. I waited an hour in line, an hour!!! when i finally got to the window they didn’t even know what order i had, i told them i was picking up an online order and then rudely told me i should of said that at the speaker when i clearly had and she had said okay. So i had to wait for them to barely make my order after the hour i had already spent there waiting to even reach the window, when the app had said it would of been ready in 7-11 minutes. i don’t know what slows them down so much since they don’t even have orders ready. the employees have a nasty attitude and don’t seem a bit happy to be there, absolutely don’t recommend this location! would of left if i wasn’t in between cars.

Fast service very nice workers good eats.

There were 2 white customers in the store without masks meanwhile the rest had on them. It was strange to me because it is against Texas law and many places would stop them as soon as they enter. They leaned over the counter to grab the straws and nobody said anything. I, with a mask on, got the drinks without straws so I leaned over the counter and grabed 2. The barrista with dyed hair got upset, told me to ask them first and took the jar off the counter. I knew they did that due to safety issue. However, I didnt understand why they didnt do the same thing to other 2 white customers. Perhaps, an immigrant like me didnt do what 2 American just did earlier in the right way?

Very very slow . 15 minute to get double shot espresso!! I am switching to Northwest one .. much faster.. you need more employees

As usual. The coffee ☕ and Pumpkin bread was delicious! Always consistent.

My wife loves their coffee.We were in the drive thru for 53 minutes.

If you value time, this is not the place for you.. definitely the slowest SB service Ive had..

I love LoVe LOVE, this Starbucks in particular! Everyone has such a great attitude no matter how busy they are and Niya is such a sweetie. Cant go wrong here

The customer service sucked.. the girl that took the order and manager were very rude.

Today Saturday December 5th 8:30. We placed and order thru phone like we normally do. When we got there they asked us what did we ordered??? And messed up our order and taste and everything. I have been drinking this for years and I know my exact taste and everything. I have been going to Broadway one next to Walmart. And they hired new people and messes up my taste and everything so I came to this place and I never had any issue until today. I didn’t see the regular today. Usually white tall lady and African American male(sorry I don’t know their names) are doing my orders and they never mess it up. Today I didn’t see who did it but completely messed up my order and taste. I am paying 5$ for a cup of coffee for the taste of not I can make it home. When I pay premium for a cup of coffee I should expect quality. I will try one more time if not I will stop it for ever.

The service was friendly but really slow today. I had 4 cars in front of me and it took 15 minutes to make it to the window.

Did a mobile order, when i got there it still wasnt ready i didnt mind waiting a couple minutes. I ended up waiting 15 extra minutes for a refresher. That’s ridiculous, never going to that location again!

Youd think drive-thru service is quicker but that is not the case here, this Starbucks service is very slow. I had to wait more than 15 minutes at the window for my second drink, meanwhile other orders were ready and being made. There were 4 employees working and a manager. On top of that, my drink wasnt made correctly, tried to get their attention and got nothing.

Dont really do starbucks but got a gift card for Christmas so Im using it yet I still dontnt understand the hype. Its just alright nothing special in opinion.

Im so sorry to put 2 stars but every time i come here to pick up my order if not messed up my order then it will be customer service. last week i came in to pick up my coffee the lady told. me to get in the line right where the mobile pick up station ( just only me in the store) then they just ignore me after that put me to another line. Made me wait even i placed my order 20mins before i got to the store. Some female staffs just ignore the customer when i walked in and kept talking to others. Like no one there

Very slow more than 15 minutes for double shots Espresso.. you need more employees.. i am switching to the northwest one .. much faster

OMG the young man at the counter needs to be preparing the drinks. He was very rude to several people even going so far as the tell a lady that had been waiting over 30 minutes that he had given her the order already. She said if you had I wouldnt still be here. He rolled his eyes, huffed, and said I guess well make another one. Smh. I ordered a tea and lemonade combo with a pumpkin bread and though my bread was ready in 5 minutes (I ordered at 7:27) I didnt get my venti lemonade until 8:01am. I was shocked. Never have I ever had to wait so long for a simple drink. They truly lacked organization. I will probably go to the one by my job from now on or just stick with 7-11 for my coffee.

Waited in drive through for 30 minutes. They need a better process to get line moving quicker.

Employees here are rude, which is not cool considering the amount of time you have to wait for a drink at this location. Definitely recommend the location off of Northwest Highway just around the corner over this location, they offer better customer service, timing, and drinks!

Great place to wait 20 minutes for a cup of black coffee

Courteous and friendly drive through employees. Fast, friendly service.

Our Starbucks at the corner of Centerville and 635 is fabulous. They are quick, friendly and efficient. Thank you crew, you guys are great. 🤗

Lemonade good

A little slow tonight but there was alot of people getting coffee tonight. But always good!

Unfortunately this is the closest location to me. The people are nice but no matter what time of day they are super slow!!!!..... MUCH SLOWER than the other locations in the region that get the same amount of traffic.

Great coffee, as always!

Staff was inattentive and did not assist the customers in the order that they came in.

Ive been to this location many times they are usually pretty fast and nice. THE PUMPKIN SPICE LATTE IS BACK!

I drive 10 minutes out of my way to get Starbucks somewhere else. Frequently understaffed close inside and drive thru wrapped around the building.

Worst customer service ever. Service was slow. The Cashier I believe her name is Giselle tried to argue with me about not letting her know that I had a mobile order when I did tell her. She closed the window in my face when I told her she didnt have to be rude. Never coming back to this location for sure.

Server was not wearing gloves, and she was handling food, not good.

Very friendly was taken very good care of.

SLOWEST DRIVE THRU EVER. I was the 4th car in line and I only ordered one drink and it took me 45 minutes to reach the window. Couldn’t even leave the line due to the curb they have.

In the 15 + years that Ive been going to Starbucks, this is the longest Ive EVER waited in the drive thru. 25 mins! I would be forgiving if they had been short on people but, there were 5 workers inside.

I have gone to this store a handful of times. They get it wrong every time. Its a simple cold brew with salted caramel cream. It calls for 4 shot of caramel flavor, ice, and cream on top. Not added cream! and they NEVER give shots of flavor. They are supposed to know their job better than I do. ITS ON THE MENU! Im disgusted.

Would recommend placing a mobile order & picking up inside at this location versus sitting in the drive-thru if in a rush. Im not sure if short staffed, but drive-thru at 7pm took 10 minutes with only a few cars ahead of me.

I messed up and selected a wrong location on my mobile order. They remade my order for me and couldnt have been sweeter. Thank you!

Very nice baristashes always with a smile and very happy by the way I love my drink pink drink😋

Great, fast, friendly.

Started using cheaper milk recently, hope they start using a better quality milk soon sadly had to switch coffee provider due to this issue.

Mood was A1 got my cake pops n mocha frapps tall n grande n bounced.......

Took forever to get our drinks about 15 minutes or so. We were the only ones inside. Never had to wait that long to get our drinks before. Almost asked for a refund to leave. Coffee was burnt tasting. Very disappointed. I dont recommend this location.

Drive through was super fast and the employee was super nice

Always good! They everything i need for my coffee fix!

It was so busy!! Great but the wait was forever!

Fantastic service! I was in and out very fast and was welcomed warmly. After I gave my drink order, the cashier asked me for my name spelling (I usually get Aaron, which is the boy spelling). When I was leaving, another employee who heard my order thanked me by name and told me to have a good day. Amazing service at this location!!

They are quick evenThough its always full its a Chick-fil-A but in coffee ☕ lol

Order was correct and quick. Price was insane for a simple cup of coffee and fruit drink....

So busy. I have always been reluctant to buy starbucks but my wife loves it...happy wife happy life

Got my order wrong, and barista didnt want to make it over. I called corporate.

I checked google what time this starbucks closed it said 11pm so i went there was a guy that went to put cones at the entrance like at 9:30 talked to a few cars behind me and they left i was the last one in line i was in line for 40 min pulled up to the speaker to order and this rude lady said they were closed i told her why didnt anyone tell me anything i was there waiting in line for 40 min she said they were short staffed but yet no one told me any thing and it was bearly 10:10 when i was ordering and she was just very rude not even because i waited so long and nobody told me anything did she want to take my order

It was a long day but one of the baristas with the multi-colored mask made my day! She was very patient and kind!

Love the quality, but the prices are outrageous for a drink of anything. Even the food is very pricey. Employees are very nice and courteous oh, but you can get a frappuccino for nearly half a price at McDonalds if they ever actually make one for you

Im not sure what the guys name is... I think its Brandon. He makes the best drinks. He is the only person I want making my drinks honestly. LOL

Great coffee plus the friendly staff makes for a great day

They are slowest starbucks ever. I had to wait 45 mins for a iced coffe. Its a drink not food.

The BEST Starbucks! No matter how slammed they are, they always get my drink right which has modifications and they’re always happy to do so!

I asked for something and they didnt want to give me my right order. Never again am i coming here

Had to wait about 20 mins on my coffee, meanwhile they were getting orders ready for the drive-thru and mobile orders only. I left without getting my coffee. Got tired of waiting.

Line to forever!! But made correct and nice staff