Dennis is the best person ever... makes every time we come in quick, and efficient all while being super Knowledgeable and friendly. The whole crew is great.
Its a good store. No issues. Its an electronics store so prices are expected to be high, but every now and then you can find a deal. They also work with outside leasing companies so you can get something if you truly want it.
I went t the White Oak/ Garner store this afternoon. A gentleman name Robbie assisted me with a purchase of an external hard drive for my computer. I must say that he very impressed me with his overall knowledge, patience and listening skills. I am not the easiest person to sell to especially when I have my mind set on a purchasing a different product. But he made that sale because he listened to me, understood what I needed, what BestBuy had to offer and explained to me how it would benefit me and why - as a good salesman should. That is saying something as I dont know of another person whos ever done it.When I make another electronics purchase I intend to make it from this store. Hopefully Robbie would still be employed there. It was a definite all around 5 star experience.
Wonderful customer service. Last few purchases have been with a cool guy named Tucker. Super helpful!
Bought a backup camera for my Yukon. I feel it was a good price and will be easy to install.
Able to get in and out very quickly. Staff very friendly and everyone following COVID restrictions. I was very glad to see not a lot of people in the store and the store was enforcing mask policy. Cashier had shields to also protect them which was great. One things I did notice is online items said in stock but I couldnt find it in the store anywhere. I asked someone and he came back with what I was looking for. I was glad he found it but why wasnt it on the shelf. Overall great experience as usual
I go to this Best buy somewhat frequently I usually always have a great experience the staff there is very educated and helpful. There was one person that didnt really seem like he knew what he was doing but it appeared that he was new so theres a learning curve. Overall I think this is a great store.
Very helpful in guiding me where to go and having my order ready.
Already knew what I wanted but the guy that helped me was awesome! In and out quickly!!
I was able to find something to work for what I needed but the whole store felt empty. Options were limited. Plenty of helpful staff available. Did not like the new checkout at the service area. I think online shopping has taken its toll and wonder if theyll still be in business in a year.
No real issues. I went to find a specific RC car set. It was available, but the toy selection was quite spare and the shelves were kind of empty. I am not sure if its a supply issue with all thats been happening or something else. I didnt have interaction with anyone but the cashier, but no concerns with him.
Not very good compared to the average best buy.
James and team at Best Buy are top notch. I am always helped when I go into the Garner Store and they usually always have what I need.
The people working here were very courteous and helpful. I came mining for a webcam and they not only got me what I was looking for but found one with something extra!
Very helpful staff. Showed me exactly what I was looking for and price matched.
I can see why folks buy online. I wandered around for 25 minutes trying to get help to purchase a new laptop. Several employees in the building but none apparently worked in the computer department. I gave up on the pc, and bought something else. I apologized to the cashier since I interrupted the game he was playing on his phone. Fortunately, he said it was no problem.
I stood in the electronics department and watched three employees talk about their weekend instead of assisting me. I stared at all three of them I said I guess theres no help here and walked out the door. The crazy thing is they continued with their conversation and didnt even stop me. I went to my car pulled up Amazon and ordered what I needed, thanks Best Buy. I was really looking for the convenience and I got no service. I will not return unless someone twist my arm.
Purchased a Samsung 70 6 Series last year. From the beginning we had issues with it and were told by BestBuy that we couldnt return it. We have had them order parts for our TV 3 times already over the past year and still have problems with it. This was a total waste of money. They wont give us credit and are now saying they have to come out again to see the TV to try to fix it. WE CLEARLY DONT WANT THE TV. All we want is our money back and the freedom to go to another store to get another TV because this experience with BestBuy has made me never want to purchase anything from them again. How can we just purchase something and we have to go through geeksquad to fix it first for over a year and you still wont honor replacing it. We called right away with the problems of the TV which I believe was less than 30days and we have been stuck with this lemon. They have scheduled appts and then not showed up twice... a no call no show. This is not the experience loyal customers go to BestBuy for. You might just be one of the stores the goes out of business in the future like all the others if you keep it up. I have shopped with BestBuy for over 18 years and this will definitely be the last experience I have with them. I am a very disappointed customer.
Me and my husband went and bought the new lenova desk top James was the best very knowledgeable and he took care of us!
We always have a good experience here. Its well organized and run by a very friendly and knowledgeable staff.
Good customer service. And good prices
Had to go look in the mirror to make sure I wasnt invisible. Not exactly the customer service Im looking for when spending over $1000. Especially when I have questions about a product.Updated to 3 stars because the guy who finally helped was very informative and helpful.
Went for a car amp and a Ring camera. Waited in the empty car audio area for 20 minutes before anyone showed up for assistance. Then went to buy a Ring camera and the shelves were almost completely empty. Had to go elsewhere to find the camera.On a good note, the people were nice though
I give it a five star. Not only were the salespeople attentive, knowledgeable, and polite. I left my phone there 🙃 when i returned it was safely stored away for me to retrieve. Thanks.
Great selection of electronics, but unfortunately, the dvd/bluray section is extremely lacking.
I have to say that this BB location has really stepped up their game in the last several years.The place is always clean and tidy with excellent customer service. I am always greeted at the door and usually offered to have someone sent to help me if I would like.The team is always friendly and knowledgeable and super helpful. Havent had any pushy sales people so far.Have not needed their Geak services here so far, so cant speak to that.I just wish they would go back to having later hours.
Neat and clean. Staff was eager to help.
Its great to have a local store that carries most electronics that you would need in a pinch.
Very helpful in making my choice of the appliance I was buying
Wonderful experience. Paige S specifically was beyond helpful and provided me with a great customer experience!
I got a excellent credit score and still they not approved me that happen twice they just ruined my credit to me they are socks tengan cuidado soldado avisado no cae en combate bueno pues mi jente bye
Spend more time looking for place to check out. However, I always enjoy being around new technology.
Very nice and quick and polite.But the store in Jacksonville nc is outstanding our customer service lady named Courtney was beyond helpful and amazing so was the manager Brian for helping us take care of a return. Those are the kind of people that you wished every store had it made our day.Best buy headquarters corporate whichever it is they need do reward these two employees for outstanding and amazing work and customer service.
Geek Squad Great! In & out quickly, they know their stuff!
Now, I know Best Buy doesnt have the best customer service but it is convenient. I really wanted to get car stereo today, so I went in with that goal. I walked over to the area and a male customer was behind me, headed in the same direction, he stopped at the car assist items, which are in the same area as the stereos. A male employee came over to assist the gentleman, never acknowledged me, not even after they finished. Hell no one came over and I had been over there for about 10 minutes. I might as well just buy the stuff on Amazon.
Best Buy is one of my favorite stores. The staff is knowledgeable, prices are competitive, and the Geek Squad is the best.
I came in to have two phones worked on by Geek Buddy and had to wait approximately 35 minutes as they did not have enough people on shift. Further, after waiting so long, I had to visit the restroom and was horrified by the unkept, unclean, and unsanitary condition of it. There are multiple areas in need of strict oversight at this location.
Good store but they dont have a great game selection.
They are all very knowledgeable but they just didnt have what I need.
Busy.Good stock. Good customer service. Thank you, be blessed.
Great experience, cashier was fantastic with our little one, and very friendly.
Great place to buy electronics and toys.
Bought a Chromebook the salesperson was very knowledgeable
It was great!! Good customer service. I went with my granddaughter to buy a new cell phone. As soon as we walk in people were asking us do we need anything and directed us to department.
Good people, helpful, great deals.
Geek squad resolved my issue quickly. Great service
Knowledgeable and friendly sales staff answered all my questions and were able to direct me to the correct merchandise.
Shopping at Best Buy at White Oak was a great experience overall. Ordered online with store pickup.
Good selection and outstanding customer service
Very knowledgeable staff and excel customer service.
Cass is one of the employees I’ve ever experienced in regards to a customer service type role! Learned more about TV’s from him while searching than the average person would know. So knowledgeable, thorough, and helpful.
I needed a specific item and some help. I was in and out in 15 minutes. Great staff.
I was looking for a tracking watch for a child. I showed clerk item on my phone that said they had it in stock. He told me that the item had to be ordered on line. I continued to look and found the item. Its a good thing I didnt listen to him, the store would have lost a sale.
Best Buy has a good selection and knowledgeable staff. I usually go there for services of The Geek Squad, but I have bought a number of electronic devices there.
I was informed at the door that there was nothing in this store for me. I politely said ok and left the premises. I’m glad to know my business isn’t welcome there. I won’t be back.My money was welcomed down the street.
I visited the Geek Squad with a non-functioning computer...Tom was a huge help. The customer service was excellent from the time I walked through the door until I left!
Staff is very knowledgeable and very helpful
Clean store, fully stocked shelves, and friendly employees that are helpful, but not pushy.
Curbside Covid pick-up experience was exceptional using instructions provided during the online purchase
Horrible Return PolicyBought a game controller for my PC from them 3 weeks ago, and since their return/exchange policy is only good for 15 days, it looks like Ive thrown away $40 on a piece of junk thats already not working. Will NEVER waste money at their stores ever again.
Was greeted as soon as I came in, help when I needed it, but unfortunately what I was looking for wasnt available yet. Ill be back, love their deals and inventory.
Great place for electronics, computers and other entertainment equipment.
Went to look at cameras. Didnt have anything in stock. Waste of a trip
Very disappointed in this Best Buy. They are always out of stock of most items. The employees are not helpful and most I have encountered have had attitudes. The have been changing there protocols about being able to come in to shop or having to tell them what you want at the door. You never know what to expect when you go there. The Best Buy at crabtree mall is much better.
Good customer service!
Not exciting. prices same as lowes and less customer help at bbuy. i dalso doubt an 18yr old could help me with selections on new washer/dryer pair.i am less enamored based on how sliw it was. lots of employees you would think could be helping customers, right?
Love the new drive up feature! Fast and better than going inside for one item.
Staff was helpful, friendly, but shelves are bare.....
So, I purchased a dishwasher from Best Buy back in May 2020. When the guy came to install it, he said that it couldn’t be installed due to fit. That was fine. He said that in the matter of two days, I’d have my refund. Guess what? It’s almost August 2020. I’ve been on the phone with several people have several case numbers and have been promised a refund, but still have NOT gotten my refund. 12+ hours of my time wasted with multiple transfers and too many hang ups to count. Best Buy swears that they are a customer service forward company, well that’s clearly a lie. They don’t care about their customers and they swindle people. I’m out of $625 with no product to even justify the loss of money. And even though they are the only company that has the fridge that we want, my $1700 will be spent elsewhere. Horrible customer service and their supervisors don’t even want to speak to anyone on the phone.
Honestly one of the best Best Buys Ive been too in a long time. The store is very clean, and everyone who works here is super friendly and helpful. Tom at Geek Squad helped me with some issues and was just an overall super awesome guy. This will be the store I come to from now on.
The store was clean, neat and orderly. The staff was polite and proactive about asking if I needed any assistance - which can no longer be taken for granted. Overall, a very good experience.
Clean and well organized.
I went in yesterday to buy a Bluetooth and Omar who is an employee for Best Buy was just awesome even connected the Bluetooth to my phone hes an asset to the company and if you go there ask for him itd be more than happy to help thanks again Omar youre the best
Had a return today. They already had a good return line going. I was the 5 person in line. There were plenty of people working in customer service dept so it went pretty quickly. No hassle with the return and service was friendly and fast.
Decent products and price but terrible service. Checked in and sat at curbside 10 minutes. Went inside and all the service employees just standing around.
Not what it use to be. Didnt buy anything.
Excellent electronic selection. Matched prices if lower price at other websites. Some electronics are cheaper price. Friendly customer service.
Very helpful with my phone issues and he even stayed a bit late trying to finish fixing my phone
As soon as I walked in, a sales person greeted me. He was very helpful and knowledgeable. All in all it was a good experience
I was in the store with my son for twenty minutes and no one acknowledged us except the security guy at the front booth.
Olivia was very helpful in our trying to decide on TVs
All the employees were Great...I learned about a great smart device call Phillips Hue I fell in love and will be going back to purchase it
James the manager was fantastic. He approached me and my wife as soon as we got to the back. Staff at the front were welcoming and polite. However, our checkout experience wasnt as pleasant. I dont think the cashier was too excited about being at work
Did curbside, was very fast and convenient. Very friendly person too.
We visited Best Buy today to exchange an item we had warranty on, we got great service from a young man in customer service. He was very friendly and helpful letting us know everything we needed to do to exchange the item. However when his higher up person Nicolette came over she made us feel like we were a inconvenience to her and she had an awful attitude towards us while asking questions we were on of the couple people she was helping. Not busy at all. Seemed as is if she didn’t want to do her job. I will not revisit this store for any more for any purchases. If you come to customer service beware of Nicolettes hostel attitude.
The associates here always seem to do their best to help me find what Im looking for. Unfortunately for Best Buy, they seem relegated to be the place you go to when you dont want to wait for Amazon 2-day shipping. Stock and prices just cant come close to Amazon. Often times are either out of stock of what I need or only have one brand offering.
Great place to shop for electronics.
No Cannon camera 2 lens sets for sale.
It would have been nice if my product was available. Its called supply and demand.
They were nice and tried to find my item but could not order it
Tried to call the store, got transferred to a corporate call center, the only reason you call the store is because you want to talk to the store specifically. On hold for 20 minutes just to get transferred back to the store. Phone rang over 20 times. From there my experience was pleasant. The person who answered was pleasant and helpful. So, the local store seems fine but it is undermined from poor corporate decisions affecting quality of service.
After researching TVs online for a few weeks I decided on one that Best Buy had just put on sale. The shopping and purchasing experience took just a few minutes and I was on my way.
This is probably my favorite location, its close, convenient, & everyone has always been helpful.
Outstanding customer service.
Dirty and Dusty store. Clean, Clean, Clean please.
Came in here to buy a router, we bought the wrong one, so we returned it and got a different one. The two associates we interacted with were very friendly and helpful.
I was looking for new laptop. Lets just say I left empty handed.
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