My daughter and I went in for a rapid COVID test. We made our appointment online and went in during our window. When we got there, we received a text telling us where to go. We were seen immediately and by a very friendly staff member. She made jokes and made us feel comfortable while we had to do such an uncomfortable test. I believe her name was Elizabeth. About 15 minutes later we got a call that we were negative and she wished us well on our cruise. Excellent customer service! Thanks so much!

They have a help desk at the entrance to the pharmacy. I stood there watching the attendant as she was typing what looked like a letter. She never looked up to acknowledge that I was there so I got in line at the pharmacy window. Why have a help desk, if nobody offers help?

Went in to get my vaccine . Wait was too long for an immuno compromised person, nobody in the store are masked but employees. After being told I wasnt immuno compromised, I had to tell a vaccinated to pull her mask up over her nose . She was sweating and appeared sick . I could not get out of there fast enough . She didnt apologize for her rudeness . And I left wondering if I even received a real vaccination . I highly recommend you do not get vaccinated at any CVS location . They are risking lives, and apparently do not care . I am immuno compromised. I have multiple sclerosis. Any medical person should be aware who is immuno compromised and who isnt!!! She tried to tell me to come back in a month . Trust anyone but CVS with your health !!

On 10/04 at 10:15. I had an appointment for a flu shot. I sat in the waiting area until 10:45, when I asked about my wait time for my scheduled shot. They only told me that they were backed up. Why make an appointment if it means nothing to them.

They wont let customers use the restroom here. So I left without buying the things I came for. If imma too dirty to use the restroom, Im too dirty for you to take my money.

One employee in this ENTIRE store. Rude and unhelpful. If this is the future of retail I guess we will all be shipping online.

Impossible to book an appointment. Their website is terrible.

Terrible management. No communication. Store hasnt been open for several days, no one answers phone no posting on web site. Hand written note on door. Have no idea if Ill get my covid shot friday.

The staff at this CVS is always helpful and go out of their way for you. I have been shopping here for 2 years and love everyone. With the recent crisis we are facing front store does all they can when you asked them for something. Pharmacy is also amazing from the Pharmacist that always have time to talk to you to the Pharmacy Techs. Who have to deal with very rude people. I seen it first hand they are very professional and never make you seem to flustered.. I just dont understand when people dont get the answers they want to hear they take it out of them..People are really nasty.These people are here to help us fill out our scripts and all our daily needs. My hat goes out to the Cvs on Williams Drive in Georgetown. Keep up the great work. I appreciate you!

Great pharmacy. LGBTQ+ friendly.

Good store need to work on merchandising. Some changes are being made.

I dont know if all CVS are like this or is this the exception to the rule.They lie. Its plain and simple. They lie so that they dont have to lose customers. You have a prescription called in and when you pick it up they will tell you either two things 20 minutes or an hour. When you show back up its still not ready.My mother in law needed antibiotics after a surgery. They call it in. We show up an hour later and they tell us 20 minutes. When we go back they say that they dont have the full amount for the prescription. By that point it was too late to move it somewhere else. Thankfully we were able to get a few pills that carried her for the nightLast Night, while waiting for our sons prescription a lady went in to pick up her daughters antibiotics. She had dropped it off at 4pm (was 8:30 now). They told her it wouldnt be ready until 9:30am the next day, even though she was told 1 hour earlier in the day. It wasnt until the woman called another pharmacy that her prescription was magically filled.They lie about wait times so that you wont take the business somewhere else. And yes they are short staffed, so easy solution hire more staff. They had 60 billion to acquire to buy Aetna, they surely could hire 2 more techs per shift.We will find somewhere else to fill our prescriptions.

Love this store! I think the service is great!

It is a surprise that this store has a 2.9 star rating, as this is the absolute worst pharmacy.

Dropped off disposable pics in december to get developed, STILL haven’t gotten them it’s february.. and this older man who works there is always so rude to me when i ask if my pictures are ready.

I shop here once or twice a month. I love Lisa who is always sweet and kind and is always willing to help out with my needs. I have never had a bad experience at this location. I always have a wonderful experience every time I shop at this location.

Staff is professional, proficient and personable. My wife and I have been using this Pharmacy for almost two years without a single complaint.

Went in to print a few pictures. Asked the man behind the counter for help but he was clearly more interested in whatever was on his phone. He probably didnt hear me either since his headphones were in one of his ears. Then a few minutes later another customer approached him and asked where the restrooms were at, he completely ignored her as well and proceeded to take a phone call to discuss his home remodeling project.

After Rx is incorrect, insurance was incorrectly filed - 3rd time thru the drive thru line (5 hrs after drs visit) - wonder if all will be corrected &/or Rx ready!?!?!?

Need to improve customer service. Keep in mind that its your customer who pays your wages and as a customer I have choices where I get my prescriptions.

I dont get any text message or phone call when prescriptions are ready. This problem has been ongoing since 2015. I also get misinformation regarding refills and Medicare entitlements. Im switching to either Walmart or Walgreens as soon as possible and I advise you do the same.

Rude, judge mental, and in competent pharmacy staff. Other than that the retail staff is quite competent and delightful.Pharmacy staff should be fired and restaffed

Never a problem. I dont why they are getting such low scores.

While pulling up the address I noticed the star rating. I can only attribute this to dementia of mass amounts. This is hands down the BEST pharmacy. I have seldom waited for more than 10 minutes and that is if I came in with the perscription. They are fast, accurate, and polite. However, I see older people all the time giving the staff junk because their insurance is not giving them what they want, their doctor is unreachable... Notice the comments... It is NOT that they are not doing their job it is that OTHER circumstances are causing an issue and they cant seperate the problems.

NEVER experienced anything negative. Unsure what people expect. Balancing the 1 stars or less... If one was so unhappy, did you discuss with management or CVS-corporate? As a customer, did you bring the correct documentations, and try avoiding the busy times of day? Try bitching less. Life is short, these folk will help extend your miserable-self.Four strong Stars and a smile!!

Just moved back to Georgetown after many years.and moved our Rxs to CVS on Williams Dr. Thought I had it all taken care of with insurance, etc until Saturday.. Some error had occurred, my RX was $17.29 for what I ordinarily pay $1.62 .Since I had company I chose to take care of it Monday with my Insurance Co and CVS, which I did and returned today for a refund. What a disaster. Jessica is rude, arrogant, demeaning, and far from customer friendly telling me I was wrong maybe I should go back and get it where I got it from before and actually dismissing me...... .I left seething but not being accustomed to such treatment I called the store manager. Mr. Ray James told me she would be leaving in 4-5 days. I said 4-5 hours wouldnt be soon enough. Mr. James listened, investigated, and returned my call to assure me I am due a refund, my RX cost is $1.51. I commend him for checking the information . Jessica should be digging ditches. I will return only because Mr. Ray James listened and followed through .

Typical experience, lack of knowledge about their own job.

Terrible customer service in the Pharmacy.I take many medications so having to deal with them very frequently is absolutely horrific. The employees are indifferent, and the Pharmacy Manager is Rude and Incompetent! I have even spoken to the store manager four different times and after the 4th time he gave up I guess, and he told me he has nothing to do with the pharmacy and cant make them do anything, that I have to deal with the rude Pharmacy manager. I also called corporate and got no response from them!! Unbelievable!! I have been going through this for almost a year, but as soon as I can swap to a different prescription plan. I well immediately choose a plan that doesnt use CVS as its preferred Pharmacy.

If I could give this place a zero I would. We moved to Liberty Hill from Round Rocks I switched out prescriptions cvs well. . Was a HUGE mistake. Pharmacy is rude and always screws something up. People are treated like we have no sense. We are going back to the twenty-four hour CVS in Round Rock. They are wonderful!!!!

There is an employee there named Tammy who has the worst attitude I ever seen in an adult. I went in to get my pictures I printed from their app only for her to very rudely tell me she didnt have them. I explained that I had been printing pics like that for 2 years and they have never not been there. Then she gave me some BS about how they come in through the Kodak app, etc. WHAT?? I just want my freaking pics. Showed her the email from my phone showing they were ready and thats when she snapped. Dont know what to tell you, then arent here. Told her I was leaving to which she said good, the when I asked for her name, she shoved her name tag in my face and said Tammy, T A M M Y and spelled it put for me. Needless to say, I moved all of our prescriptions to Walgreens and will never step foot back into that store because of her. Horrible person.

The CVS website indicated they had stock. Their shelf was empty of all cleaning supplies. I didn’t ask the employee wearing a mask around her neck (?) for help. My first and last experience at this particular CVS location.

Great store and awesome place!

I have been getting prescriptions at cvs for more than 25 years, and todaymiss YESICA attitude was enough. Is it to hard to be NICE??? This is the general attitude at 4426 williams dr Georgetown tx .We Have three (3) otherPhamacy close by. Think about it!!!!!!!!!!

Lauren Hodgkins, PA-C was the practitioner working for my visit. This lady needs some bedside training. She claimed that I was there for an antibiotic handout and then rudely informed me that they are not that kind of place. All of this was said to me without her reviewing my medical history, current symptoms or even being present for the entire physical exam (her nurse practitioner was leading the appt) ! Not to mention that she doesnt knock before entering and interrupting my exam which the exam room is directly connected to the store. This is the first time that I have used a clinic like this in over 6 yrs and will not be going back.

Jannetta is awesome!!!

Jt is great always smiling

Super fast

Very helpful and kind !!

CVS has been preferred pharmacy. Pharmacy staff is professional.

I don’t get it - these guys are great...

Lazy. Inept. Rude.