This location is super busy, but friendly! They had many Apple products on display. Observed employee sanitizing devices in between customers. I would highly recommend this location to anyone needing a high quality Apple product with a friendly staff!

Employees at this store are as useless as the masks they force you to wear. Came in to pick up my iPhone which was ordered online. Showed up exactly during my scheduled appointment time, with an expectation to be out quickly. Immediately upon entry was asked to put a mask on by security, OK their house their rules I guess, however it got worse from there. The first employee that approached immediately proceeded to say that the mask needs to be COMPLETELY over the nose, and only then proceeded to ask why we are there. I told him that I have an appointment and provided him with my QR code for the pickup which he immediately scanned. We were then told to wait by one of the tables. Waited 15 minutes with nobody helping us even though there were more employees at the store than customers. Only the security guard came by again to harass me about the mask slipping slightly off my nose. Finally the same guy who scanned my QR code comes by again to ask why we were there... Apparently the lack of oxygen from the mask has affected his memory from 15 minutes ago. I explain the second time. Then another employee comes out, and the first thing he says (you guessed it!) that the mask needs to be completely over the nose, and then AGAIN asks why we came. Clearly this indicates that the focus of Apple (or at least this store) has become policing an agenda rather than helping customers. If they were that worried about spreading germs they wouldnt have kept us there nearly 20 minutes. Downright awful experience.

Creepy experience with the security guard. The guy asked me to pull my mask up even though it was already covering my mouth and nose (Im not an anti-mask advocate and always wear one in public).Then he proceeded to stare me down for the next 15-minutes while I was waiting for my order. It made me feel very very uncomfortable. Finally, I just left without my order. I will purchase future Apple products at another location or online.Not sure why he was so interested in me. Ive never been arrested for anything. However, he just kept looking directly at me the entire time I was in the store. Creepy!

Absolutely harassed about wearing a mask in store. It slipped off my nose for two seconds and I was harassed by security. Avoid a company that treats its customers like this. Unacceptable.Masks aren’t required at 99% of places in AZ.

Came in for a replacement on my 2 year old iPhone 6S today and I was greeted by Scott upon entering, and was guided to the phones in my specific price range and gave me his honest opinions and assisted me in finding my best option although the stock was low, as well as informing me on Apple Care. Thank you, Scott! Flawless customer service by this man!

Went to T-Mobile first to make sure not a SIM card or Internet problem. My sons iPhone XR was not downloading on cellular data Craig examined it went through all the steps and report was no problem with phone. He kept working on it and replaced it now it works great. Craig was amazing!

Such nice employees! They go out of their way to be helpful. Great place.

Literally forcing you to wear a mask just to enter the store even if you’re fully vaccinated apparently Apple does not believe in science either. Was not this way before

Nice store with very knowledgeable employees! They arent just trying to make a sale either. No, they will help you figure out what is best for you because they get paid whether or not you buy! I was told a certain app was available for the new M1 chip computers when in reality it isnt yet, but other than that I really appreciate their service and highly recommend this location!

Their customer service or lack there of is why I pay $1500 for a iPhone. It took 3 people and almost a hour to figure it out over the phone before I even stepped foot in the store and that’s not including my wait time to speak with someone. I had to repeat all information to each one. Absolutely ridiculous. I had issues with them before about mask so I will update after upcoming appointment

Apple still has the employees and the little sheep entering the store wearing masks. No thanks Apple we went across the street to the Verizon store to buy a new iPad.

As an Apple Developer, this was The worst experience I’ve ever had when looking to purchase a new product. Rude staff, incompetent and overly sensitive… it was as if they are probing for personally identifiable information in order to track information about you that has nothing to do with your intent to purchase an item. They want to CONTROL every aspect of your experience, from telling you: “Stand here in this line”, when there is literally no identifiable line outside the door, nor is there anyone else outside wanting to go inside the store. Once inside, “walk this way”, “Sit and wait here,”. Like, I’m not here to take orders, and if I was, you’re not in a position to be giving them. That’s when you realize that, at least at THIS store, YOU WILL BE OBEDIENT! So if you’re into that kind of behavioral conditioning, maybe that’s for you. But if you prefer to be free and live free, buy your Apple products from Best Buy. This store and the staff in it are into some weird unspoken, but internally understood type of social experiment that even as an Apple Developer myself, I’ve never seen or read about in any fine print. There was no greeting at the door. They start off with “Stand here in this line” that doesn’t exist. Then they ask: first and last name, Apple ID, government ID, email address etc.. then they scan your forehead for temperature check. Then they ask what you’re there for. Like whoa, I didn’t realize this was a Chinese embassy.

Had a super kind staffer who helped us get an iPhone. She didn’t know the full details of the apple care plan for outside the US but at was a pretty specific question. Always kind staff and love the use of masks.

Good location, social distance, temperature and limited access all in effect. Clean store. I parked further away because there is limited parking in front

They happily replaced my AirPod pros because of defect. The whole experience was great

Love that Apple is so proactive - the Apple security guard was distributing face masks outside the store so folks could safely visit and shop! Need more companies that balance profits with their social responsibility….

Even though the place was packed with people, I was received right away and the most lovely lady named, Stephanie G. helped me. Impressive, young lady. She explained everything in layman terms. I learned so much from her. Patient, kind and outstanding customer service!

I absolutely love going to this location. The staff who works the Genius Bar really do you know there stuff. I just want to say thank you everyone for making me feel welcome and for your support and keeping my equipment up and running

MacBook Pro that stopped working. Black screen, nothing. After trying different power cords and different boot sequences online, still nothing. I took to this store and they took it in back for about 4 minutes and said it must be the logic board and I needed a new computer or new board. All data would be lost either way. I purchased a new one at over 3K and they said they would give the same military discount in-store that I can get online. They didnt give the discount on the receipt. They tried to hold onto the old computer as well. I had to ask for it back. After leaving I decided to try alternate IT repair place. I returned the computer I bought the next day and let IT do their magic. He sent it to a place in FL where they analyzed for loose or broken connections that can be easily fixed (I suggested a broken power button in the store). In a week my computer was back from FL and up and running for a few hundred bucks. So much for it being the logic board and needing to lose all my data plus spend 3K+ on a new one. This is not the kinda of BS IT help I expect from the experts at a high end computer store. Go elsewhere if you have an issue. They want to sell you a new one rather than help solve your issue appropriately.

Amazing service. Knowledgeable Techs. Daughter getting her Apple laptop fixed.

I thought Apple was supposed to have good customer service. My wife wanted an Apple watch, we were waited on by a young man but he seemed like he wanted to do something else. He failed to provide service and couldnt wait to leave once the sale was finished.

Some Apple stores are great, some are ok and some are bad. This one is extremely bad. I recommend going to another Apple store for any of your needs.

Cody was great gave us both the student discount for our macbooks since we go to ASU. He made it quick and easy. Would recommend!

At Apple store . Knew what we wanted. Masks required . Alex our service rep was awesome . We knew what we wanted so easy sale for him. It was a bit claustropic in there and noisy.

The first set broke after about 8 months and I just assumed I was a little rough with them causing them to break, not a big deal. I bought a second pair, and they broke in the exact same spot in about 6 months WITH me being much more careful with them. I work out 5 days a week...usually so I would expect these to last for at least a year or two. Anyway, I would certainly NOT recommend.

This may not be an Apple Flagship store, there arent any in Arizona, but out of all the other locations in the state it truly puts the best foot forward.Be warned, this place is no secret and is busy from door opening til door closing! You will wait for service despite the fact there area always about 20 Apple employees working around, the volume of traffic is just so high its hard to manage.Now, once you get served by a staff member, the Apple experience will start. These people are not just passingly knowledgeable about something in the store, almost every staffer Ive worked with has always had knowledge about every product in the store in some way and never has a question about where it would be located.Technical Services, great at this location but...MAKE AN APPOINTMENT. The Genius Bar is great, but if you think youre just going to walk in for a chat with someone think again. In order to properly service as many customers as possible, walk-in spots are severely limited and they work mainly off an appointment system on their website. Once you sit down you can rest assured you will find some resolution to your problem, be it repair or replacement needed.All in all, one of the best Apple Locations Ive ever been to and I make this my stop whenever one of my devices needs service.

Quick, but pricey. Couldnt believe how fast the price kept climbing with each fee, but ok.

Great help and fast service with an appointment. Get the apple care it saved us over $400 today.

Typical Apple store really. Im not a fan of Apple products at all! But yeah the stores are nice. Very organized, clean, and white.

Most compassionate and caring staff ever. Helped us with a very unfortunate situation and couldnt be more grateful.

5 STARS FOR BLAKE @ Santan Apple Store. I live in North Mesa so the Scottsdale store is closer to me but i told the Sara from apple phone support to set up my store appointment at the Santan location as i know the staff are more customer oriented with great customer service compared to the rude, missing people/social skills staff at the Scottsdale location. Apple needs to send the Scottsdale staff to Santan store for customer service on the job re-training. I would rather deal with a machine/robot or automation than deal with staff at Scottsdale store. Santan Apple store staff keep up the good work, you all give Apple a wonderful representation.

Staff is awesome!!! They take their time to understand your needs. Great job folks!!!

Went there to be told theyre by appointment only even now after the lifting of mask mandates. Clearly this is a PR thing and nothing more. Taking your temp before entering still... But yet everyone removes the mask and stands close upon exiting the store. Theyre more staunch on the mask must be over your nose even when theyre are less than 20 people in the entire store. Major turn off. Hope we get our heads on straight. The sales rep was really nice... Im just not a fan of the extreme culture.

As soon as I walked in the employees all started avoiding me instead of helping. Not to mention the store was empty and we had to wait over an hour to get a new phone for some reason.

You requiring masks means you dont require my money. You lost an iPad sale today.

I had made an appointment, I didn’t have to wait in line at all. I was given great customer service, and my problem was fixed quickly! Thank you sooo much!

After going to the Apple Store at Scottsdale Fashion Square, where they are rude and lack customer skills it was refreshing to come here where Blake was awesome. We were in and out in 10 mins.

Apple needs to get their act together about COVID mask rules. Its their right to require masks despite their not being needed anymore for many people. I have no problem with that but their constant, and rude, harping about someones mask skipping even a millimeter off the tip of their nose is terrible customer interaction. Im so frustrated I will be returning my entire purchase, despite knowing Ill be harassed by draconian mask police while Im in the store. Then I will go purchase the exact same products at Best Buy who treat their customers with respect and not require a mask for those who have been vaccinated. I Wont be shopping at an Apple store until they bring their policies out of the dark ages and take a look the CURRENT science surmounting these issues. Require mask fine. Harassing customers isnt OK.

Went to the store to get a new iMAC fir my business. I was met at the door by three employees who told me I needed a mask despite being full vaccinated. Rather than make a scene, I took it but one of the employees said I still couldn’t go in without an appointment. I asked why and he said that there wasn’t any experts available but he could slot me in 45 minutes from then. So they expected me to stand outside in 100 degrees just to wait for an “expert”. I told him I didn’t need anyone, I just wanted to buy it and leave as I’ve had Apples for years. He wouldn’t capitulate so I left. I told him I’d just go to Best Buy and his response was that was ok but they don’t know what they’re doing. I again told him I didn’t need them to as I know. I just wanted to buy it. This is getting ridiculous and I’ll never shop at an Apple store again. They were arrogant and unfriendly. Steve Jobs must turning over in his grave. Customer service is dead at this store.

Mecca was very helpful and did a great a job at providing a good customer service.

About to go in having to wear a mask while fully vaccinated. I wish I didnt dislike android phones so much because Apples virtue signaling is almost as unbearable.

Highly recommend this Apple Store location. The staff are super friendly and want to make sure you have all your questions answered and are able to make informed decisions. They also strive to help you really quickly so you are not waiting around long.I recently took my laptop in for some repairs and the Genius Bar staff were awesome, and even though I had to send my laptop in to get fixed, they got it done 3 days sooner than originally told.I recommend scheduling appointments with the Genius Bar online in advance.Will be back!

Its June 2021 and they are one of the only stores in the state that are requiring a face mask? Its that a bit far fetched at this time? 🤦‍♂️

Its a good store.. I havent had any issues here, besides some hostile patrons harassing the people in line... something about apple supporting marxism or something? Either way, security showed up and this upset patron almost got arrested. It was upsetting because he was harassing all of us waiting in line to get inside, but at least it was something to watch while we waited.My problems usually get fixed when I go here.

Incredibly frustrated dealing with ‘genius bar’ - after attempts to work with Apple customer service online, including receiving replacement items to try and correct - they directed me to the store in which employees dismissed my concerns and said nothing is wrong.Manager did the same. Apple makes great products overall, but I wish they would treat their customers better.

Tried to get my Apple Watch linked to my phone or looked at and fixed they told me this happens a lot and deal with it didn’t want to fix anything

Almost got heatstroke waiting in the line. Called on the phone and was told that I could just walk in without an appointment. Found out that the customer service agent was wrong. Made an appointment at the store. Had to waste 5 hours at the mall as there isnt an apple store near me and I spent an hour driving already. Even through I made an appointment and showed up on time. I still ended up waiting outside with an elder for nearly half an hour with no shade or water. I get that they have some thing about social distancing and making purchases. But if they are going to make you wait outside in this heat past your reservation time then the company policy might need to be changed for southwestern states. Also the temperature check feels sorta pointless as dark colored skin warms up more under sunlight than light color skin. Also saw several customers while I was waiting who didnt act very happy about the situation. Overall the specialist I saw was nice and helpful and is probably the only reason why they get more than 1 star. I will update this post eventually when they improve the customer experience.

I spoke with Ahla (sp?). She was very well informed, she performed a diagnostic on my MacBook, and have me multiple options, including outside referrals. I am very pleased with the service I received, and will continue to make this store my primary Apple resource.

Andrew helped me order an IPad Air. He was so helpful! Got me what I needed for my use. Made sure I didn’t buy more than that by trying to upsell me. Awesome service!

Helpful but given I was less than 13 minutes late I had to wait hours

Worst experience ever guy who was supposed to help me decided to tell me apple products have a lot of issues and decided not to help

If you want to find a woke millennial give this place a visit.

My MacBook Pro was having transient keyboard and trackpad issues. I am a poor medical student so I was nervous how expensive the repair was going to be. I met with Santiago and even though my MacBook was not having any problems in that moment, he took my word for it, and sent it in for a deeper diagnostic repair.I cannot be more grateful. Apple replaced my battery, keyboard, and trackpad for $0! I did have applecare so I am a firm believer in always having that now. Anyways, I was treated very well and its like I have a new MacBook now.

Went to the Apple Store at San Tan Village. Needed to know how to do up grades on an IPad we had for awhile instead of buying a new one. They were so busy but we didn’t mind. Craig came over to help up and get things started. He made it look so easy. Just like that it was done. Did the newest down loads and also was able to get the key board connected. Great customer service and Craig was super helpful!!! Luved the Covid-19 protocols for sure!! Thank you for making our experience so great!!! 😍😍

I had an appointment at 4:30 on 9/11/2020 went there they took my temperature and looks like things went smooth And waited for my turn for Tecnical support looks like she don’t want to help i am having a problem with no internet sometime she said everything is good but i am having same issues still she restore my phone and gave me back and when i was even downloading just few apps she said go home and download there very disappointed about her behavior i am long time apple customer and never had problem but after that i had one other employee i need to replace my screen Protector he was very nice and friendly. I think she need to be little polite and professional don’t want ti disclose her name. I hope management should take some action . i am paying apple care don’t know what to do but hope it did not happed again

I have a Macbook Pro which needed service. I went in before thanksgiving and the genius bar told me it was going to cost $600.00 to repair it. I didnt have the money at the time but the representative let me know I could come back within 30 days and they could do the service for me. Three weeks later I called ahead to make sure they didnt need anything else before I came in to get the service done. I was told nope just come on in and we will take care of it. I arrived and for some reason they had to run the diagnostic again, I guess to make sure nothing new was wrong. Keep in mind I cant even power the laptop on without it being plugged in so no changes have occurred the laptop just sat in the corner for the last 3 weeks. After the diagnostic was run now no new problems were found but the price was now $750 instead of $600. When asked why the amount went up I was told that my 5 year old laptop was now considered vintage which for some reasons means the cost to repair is suddenly higher. Personally I buy Mac products because they last, my last Macbook pro lasted 9 years before I purchased this one. Short version I am not pleased. I am going to try another repair shop to see if they can possibly fix this 5 year outdated technology for less than $750.

Ive been here twice now: recently to replace a battery on my phone, and when I got it back they said they replaced my screen as well because the home button wasnt pushing all the way, which they added for free! And the first time I was in was to look at new macbooks, the guy I talked to was really just there to help and didnt feel salesy. I could tell he geniuinely loved working there. Good atmosphere, Ill be back anytime I need something.

If youre looking for Xmas gifts three days before Christmas, this store isnt an option. I was shopping at a nearby outdoor mall, getting everything I wanted, until I approached the APPLE store. There was a velvet rope that corralled NO ONE. The store was EMPTY. I was told by a security guard positioned at the entrance I couldnt enter without an appointment. Taken aback, I asked, do I need a USER name and PASSWORD? the response was a firm YES. I dont use APPLE products, but my children do. I wanted an APPLE watch. So I called the store to speak to a manager or make an appointment for RIGHT NOW please. On hold for ten minutes. As I watched the employees schmooze one another in an empty store, and ignore my call, the guard asked if I knew what I wanted. When I wasnt specific, he announced, YOURE NOT ALLOWED TO BROWSE OUR STORE!

Plenty of parking and a nice variety of shops and restaurants.

A1 service. Business team does it right.

Safety protocols were fine and location was easy to get to. They wanted almost $300 to replace the screen on my ipad (which still has coverage because it was only 9 months old). Took ipad to The Apple Xchange instead and had the same work done for $150.

They were helpful and instructive. The draw back is the still don’t care about my liberty

I had the worst experience and Apple at Santan Valley we have purchased a phone covered when the pandemic has started we had contacted them 14 days when we had purchased it let him know there was a defective product and they gave us the runaround by selling us to Best Buy not once but twice showing in the document that Apple saving us different locations with the pandemic is happening today we show up to get the product swapped or replaced and they decided not to do it because it was over the 14 days now we’re being tainted for the pandemic that was going on when the store Was close I will be posting daily reviews on this company until this is resolved on Facebook Instagram and Google

Its an apple product store dont know what to say

Bad customer service, talked to three different people in the store about online order pick up all of them gave me different answers none of them knew what was going on. If you’re going to order online don’t get it sent to the store have it shipped to your house it’s easier.

I dropped my phone in March smack in the middle of the Covid quarantine... set up an appointment but it got canceled due to the store closure..... set up two more appointments but they were cancelled as well... in that time my apple care expired... 🤭🤭but... thanks to Apple support and two awesome employees they extended my care to cover the repair... so grateful.. I could not send my phone in because my brother was in the final stages of cancer .. my phone was my only contact... so I appreciate so much their help and kindness in such a terrible time... ❤️❤️

Amazing customer service, temperature checks before even getting in line.

Tried setting up an appointment online. All I get is text message. No help at the door whatsoever.

Mixed feelings and overall disappointed. Dropping off my laptop was ok, long line outside even though I had an oppiontment but technician was friendly. He ran some tests and couldnt diagnose and gave me a choice to wipe laptop now or leave laptop for further diagnostics that would take 48 hours. They called two days later to ask my permission to wipe and would be another day to collect. This is something I told the technician they could do when I dropped it off. Lack of communication between employees and records of initial meetings with customers. I asked if they could stick to the 48 hours as I was leaving the country the next day and needed my laptop. If she had of said no, I would have just picked it up and brought it back after my trip. Olivia kindly reassurd me that they could do this today. She said they would work on it next and have it done before end of the day and to come in at 5.30 to collect, they close at 6. I drove for an hour to get there and the roads were clear so I got there a little earlier. The ladies outside checking ppl in asked me my oppointment time, realised I was early and just told me to come back later. From what I could see no effort was made to let the technician know that I was waiting or in the area. I walked arround in the AZ heat for 20 mins or so and returned just prior to oppointment. I tried checking in and lady at door made a snotty comment reminding me that these things take time, no effort to interact with me, she was simply rude and was only interested in speaking personal stuff with the other employee. During this time waiting outside the door in the heat, I could see that most employees inside and outside the store were just standing around talking to one another, only a couple were interacting with customers. One male employee came out and did an air secret handshake with one of the employees on the door, before returning inside. No interaction with me, standing just there. Finally another employee came out and he went to check status of my laptop. He was helpful. He came back out, giving me the option to continue walking arround or wait inside. By this time Im covered in sweat and felt faint so I opted to sit inside. They told me that my laptop had another 2 mins on the bar. Santiago was my tech and was professional with good customer service skills. Although he came out starting a conversation with we close in 10 minutes that looked like I was not going to get my laptop that day... after explaining my situation, he said that he would make an exception to ensure that I got it today, even if this was after closing. He kept me up to date with progress every 10 mins or so. However, during this time multiple employees made comments about me behind the door at the back, which isnt soundproof. Where I am travelling tomorrow is none of the employees business and if I decide to collect my belongings prior to travel, that is up to me. The fact they were discussing this between themselves in a mocking manner is highly unnacepunacceptable. During this time the store closed, adding to the gossip. The male employee who had come outside earlier to do an air handshake sequence instructed the other employees to go home or finish training. I was shocked that this person was the store manager but on reflection, this made sense. 15 mins later I was still sitting at a table and the hi fiveing manager came over to me and asked my name, looked my name up on ipad, followed up and confirmed what I already knew. I have always sworn by Apple products and their customer care. I was truly disappointed with this experience. Hopefully laptop is fixed, if not I will be taking it to a different store. In my humble experience as a manager with 10+ years experience, this is a management issue. The manager priorotises friendships with employees over providing excellent customer service, a common mistake with inexperienced managers. As a result the atmosphere has become so relaxed that employees are now being rude to customers without consequence. This store is damaging Apples reputation.

The staff was nice, but theres a hint of rasicism coming off from the security guards. I was picking up the new iPhone 12 and as soon as I walked in, two security guards got close to me and stayed behind me while I the attendat was helping me. I could feel their gaze on me. I dont know if they were expecting me to do something because of my skin color, but Im never coming to this store again.

Very nice staff great service

I had an appointment at 4:30pm. They took a look and confirmed that the battery needed to be replaced. They said they would repair it but that it wouldn’t be ready until 6:10pm. I left and came back at 6:45pm. They said it wasn’t done yet and they didn’t know when it would be done. After waiting for 10 minutes I offered to come back tomorrow as they had a line of 3 people waiting for their repaired devices. They were kind and checked again, but it wasn’t ready so they said tomorrow would be good unless I wanted to wait another 15-20 minutes but that that’s not guaranteed either.I had preordered dinner that I had to pick up for my family and I do not live that close, so I said I would just come back tomorrow. It is very inconvenient to have to drive out here for a third time for this, plus they’ve been closed for 6 months due to COVID, and I’ve been without this phone for over 2 months now...They get stars for being friendly and clean. However they are not very sympathetic and did not show value of my time or business with them. I’m rather disappointed :(.

Not an Apple fan and wasnt excited to do the store experience but was pleasantly surprised. Staff was friendly, attentive and exceeded my expectations. They helped fix a problem that was my fault that I thought would be complicated.

They was very rude and had AppleCare on our phone and they still did not want to fix it because in there is a safety issue that they need to replace the whole phone and they didn’t want to do it there was a lady named Adria Who claim to be the store manager and she was very rude and disrespectful to me and my kids and my wife Apple needs to rehire some new people because they’re very bad there

Kind and quick staff

This has always been our favorite location, and our recent experience in a covid environment reinforced that feeling. Theyre doing a great job with spacing, limiting capacity, and cleanliness all while providing great service. Its nice to see Mike and others who have been at the store for years, which is probably why they are so consistently good. This last visit was to pick up a phone pre-ordered online. Lydia sanitized our old phone, got us started with swapping sim cards and the automatic transfer of everything to the new phone, then took care of other customers while our phones completed the process. Once complete we made sure everything was working, and then Mike helped with wiping the contents of the old phone in preparation for the trade in process. Overall a great experience, which is why were repeat iPhone customers and fans of this particular location.

Honestly what a joke of a store and an “experience”. Why do I have to have an appointment to come shop when your store was empty and I can see 10 of your employees standing around doing nothing? I understand covid but there was NO ONE SHOPPING. It makes no sense. I should’ve been able to go in and grab my stuff, I knew what I was there for. And I could’ve purchased it all on my Apple Store app. I could’ve been in an out. And they ask you to wait in line when you first get there, only to tell you after waiting in the hot sun, that you need an appointment to shop. LOL Apple you suuuuuuuuuck and this is not the “Apple Experience” I’ve been lead to believe. Everything seemed 10 times more complicated than it needed to be. Coming from a Apple user of 10+ years... fix your store protocols. And quit making it such a long process just to shop... I don’t want to jump thru hoops and hurdles for an overpriced case and charger...

Its still closed! When will u open? Come on, everything else is open! At least keep up with the other stores in the mall. You only get one star because I cant post without it. You should be no stars!

Im giving it 5 stars because they had a security team set up outside, with misters. Limited amount of customers within the store.Too much fuss and a waste of $$$, from this happy Android user.

The worst customer service experience, ever!Went there to buy my wife the new Apple Watch for her Birthday and they literally kicked me out for not wearing a mask, after I told them I couldn’t wear one for medical condition.Over 25 years of loyalty buying IPhones, IPads and Watches, this is the kind of service I get from a company that strives itself on the ultimate customer experience?This is what happens when a big corporations stops caring for the little guy and think they are too big to fail. Ultimately, this kind of policy will be their own demise.I guess I’m going Samsung to buy my wife a new watch. I’ve been to their store and every other place in the valley during this COVID-19 and they have always found a way to accommodate my condition.Never going back to Apple again. I’m done!

Can’t say enough great things about the team here. I was helped right away with both my online purchase I made, as well as my Genius Bar appointment. Matt was super friendly, knowledgeable about the products, and as added bonus, was able to solve my problem super quickly. I’ve had nothing short of awesome experiences every time I’ve been here. Thanks for all your help.

It’s an Apple phone so of course it had to be replaced!I visited this store with an appointment 2 weeks ago for more issues my phone is having and was told my replacement phone would be in 1 week ago today. Called this store today 30 November 2020 and was given the same lame excuses many businesses are using to be lazy now, instead of stepping it up. The only thing she would guarantee is that I would get it back this year. Substandard for product expense!

I went into the Apple Store to buy Air Pods. It was five minutes to 10am(opens at 10am). As I walked in, the entire staff applauded and hollered! What a greeting!!Later I was told I was the first customer of the day.This is why I love Apple! Great products and awesome staff!!!!Thank you for making my day even brighter Apple Staff!! Nothing but love!

Still making people wait outside and wear masks. Follow the science.

This location is FANTASTIC! I have been here multiple times over the years but twice this week. Every employee that helped me was incredibly nice and sincere— most importantly though, they knew their stuff (software, hardware, policies, etc). They listened to me, answered all of my questions, and repaired my phone in about an hour. Visit during the business week before 3PM to avoid crowds and long waits.

The staff was very nice, and helped my husband and I decide on which iPhone I will get.

Love Yankee Candle! Staff helpful with numerous choices!!!

Extremely helpful staff going out of their way to serve Apple customers. Always super busy. If you have an issue that needs repair make an appointment.

No real customer service

There are few examples of great customer service any more. As an executive at an ad agency, I am consistently exposed to both the good and the bad when it comes to the retail and hospitality industries. The ever present reality in which these spaces live is that expectations remain sky high and the willingness for patience can be incredibly low. When I came into the store for my scheduled repair, I was greeted by a young woman who was more than glad to help me with my situation. She listened to my concerns and set forth with a plan to help me. I had to return later that night with my laptop to do a data swap. I was greeted by Drew who put me at ease that everything would be done as soon as possible. I explained that the laptop in question was the primary source for my work as the head of digital for our agency. He kindly acknowledged the importance of the data transfer and reminded me he would do everything he could. A Short 15 hours later, my laptop transfer was complete and I could begin working again. I spoke with the manager on duty, Charlotte, about my experience, but thought it was worth while to tell you as well.In a world where so few people show passion for their chosen career path, the good people at the Apple store in Gilbert, Arizona really do care about the impact they have on their customers.

Apple care is a complete joke! Hard pass for this service.

Austin was super helpful, knowledgeable, and worked with us on our device trades, and he helped to make me feel confident about my purchase. Didn’t give a full 5 stars because when we first got there, the person that greeted us didn’t seem like he knew what he was doing and it seemed like we had to wait a while when there were a bunch of employees not helping others.

Called in before going there to see if I could pick up and finance an iPad pro through at&t. The associate told me I could. I went in then was told I could not. And Ive never had any good luck with apple or their stores or associates. So... Yeah. Every time after years i go in expecting a positive experience. It never happens.

Every employee here was amazing. Super helpful and awesome customer service. Shane was amazing helping my daughter and 3-4 other people at the same time.

Poor service. You can only buy a computer online - no in person contact. no wonder unemployment is high.

I had some issues with my phone about a week ago, and when I came in for it to be fixed, the employees were absolutely awesome. They explained every step, and even offered me a loaner phone since my phone had to be shipped out to be fixed and it would take a few days for it to be back. When I came back to pick it up, the employee (I wish I had his name to mention, but he had a dark beard and hair and white gauges, was very personable) was the greatest ever. I was notified that my phone was ready at about 7:30 and I got to the store at about 8:20. I work in the mall and had to be at work by 9, so I asked the employee about how long it would take and he made the process so fast and continually made sure everything was going smoothly. He really sensed that I was in a rush and accommodated me to the best of his abilities. Excellent customer service.

Was nice, however the flow of traffic is bad. To be expected this time of year i guess.

Apple support in store has become completely useless. Even if Apple says something is repairable, the store will tell you its not and instead try to sell you a new phone. I miss the days when the geniuses werent only salemen.

It is a long wait if you need the genius center but if you Are ready to purchase a product they have Very helpful staff to help. And there are plenty of gadgets for you to try before you make that big purchase. Its always fun in Apple.

Honestly, this store is never pleasant to go in because the crowd volume is so high almost always.Today was the 3rd time Ive been here for the same reason, a phone (for the Mrs). They said around 20 minutes and we happily agreed. An hour and 10 min later we finally we attended to. This was only a problem because I had my baby with me and thats never a friendly time period to wait. (This happened last year as well. )With that said. The staff was friendly and smiling always. They were knowledgeable and once I was seen from start to finish was about 25 minutes. It was nice to get it done.Good clean store.