I cant express the happiness that Deluxe Harley-Davidson has given us.Top quality people that achieve the highest standard in giving customer satisfaction. You people rock! Like Chuck Said Best In the westThank you all for making a memory for us.Maria, I cant thank you enough!

Glad I stopped by on way to Denver.Good staff helped me outBrought my granddaughter a hoodie, my son a short and of coarse my self a new hat and t-shirt. Ill be back

Josh did an outstanding job! First of all, he checked several dealerships trying to find my CVO Limited. Then he sent two of his employees to Chippewa Falls Wisconsin to get the bike. When I arrived at the dealership, he greeted me in a very professional, upbeat, glad-to-meet you manner. Summer Brittain, the finance manager, was also very knowledgeable and professional with all of the paperwork. All-in-all, it was a very good experience!

Me and my wife decided that we were ready to find a new trike and the folks at Deluxe Harley were awesome!! There were no fast talking salesman just good guys who know bikes and are very helpful in getting the right information to their customers. The financing was easy and fast and we will definitely continue to do business with these folks hopefully for a long time. I will absolutely be recommending the dealership to people I know. Thanks to the crew at Deluxe Harley Davidson of Gillette for making our first buying experience a really good one.

Josh was so easy to deal with! He did the leg work for me! I came in with my own bank, and he had no issue writing up itemized price sheets for the bikes I was checking out at a moments notice. Definitely pleased with my service and how easy it was to make a deal over the phone. Way easier than Harley dealers elsewhere!

On our trip to Sturgis from Spokane this past summer, we were running late and missed the opportunity to stop at your store. I collect dealer shirts and hated to miss yours. I called and spoke with Brenda. She went out of her way to help me. I have never been helped so much on a phone call. Brenda is a credit to your franchise and to Harley- Davidson! I ended up buying three shirts. Thank you very much!! Brenda

Maria Ruiz is the one the best persons I have had the pleasure of knowing she has went out of her way to accomodate me, from a trike rental, to trying to sell me a new trike, her dealerships, are by far some of the best in the country!!!!

I was traveling thru back in either 16 or 17, your team was outstanding! I asked some questions of your parts team that I could not get answers from at my local shop, and for the answers I was looking for. Your clothing went above and beyond what I believe was expected. I was looking for multiple sizes of the same shirt and they went to the inventory to find them for me. If I travel that way again, you will be a must stop for me.

The experience at Deluxe Harley Davidson was Great. Tony, Josh and the rest of the crew, were totally professional, there was no pressure, they were understanding of my needs. communication was prompt and professional. all-around a very pleasant purchasing experience

These folks are a very upstanding group from the sales department to the shop they have been great. We purchased our first Harley Davidson Tri Glide Ultra in July and we have had a blast. Unfortunately there is a glitch in the bike that caused it to quit running but the guys here at Deluxe are doing their best to resolve the issue. I made a phone call to them from the interstate about the issue and in about 20 min we had it loaded in a trailer and headed for the shop. Customer service here is second to none and I believe they will stop at nothing to make sure their customers are absolutely satisfied. If your reading this and are in the market for a new bike or just accessories and clothes go see them they will take care of your needs. All I can say is thank you to the team at Deluxe Harley Davidson of Gillette.

Amazing to work with! Tony and both Joshs were awesome and real people! They did everything they could to get wheels under me again. I greatly appreciate them.

I was 2000 miles into a 5000 mile trip originating out of Chicago when I had a rocker gasket blow. They got me right in and back on the road like It never happened. Friendly and knowledgeable staff. A pleasure to do business with and a beautiful facility!

Everyone at Deluxe was great! Special thanks to Josh for getting me the bike I wanted in three days when no other dealer could get me one till 2022! I look forward to working with everyone at Deluxe HD Gillette as I rack up the miles on my Pan America!Thanks again!Dustin Erickson

Great buying experience with Deluxe Harley in Gillette! Customer service was awesome. I have been going back and forth with several dealerships in Colorado on a new Roadglide. These guys took great care of me, gave me an awesome deal, and made the whole process easy like it should be. I highly recommend these guys!

Stopped by on our way to Sturgis and left with 2 brand new Ultra Limiteds. Josh was awesome to work with and gave us a great deal on our trades. Would definitely do business with them again.

Bought my HD from these guys. They were great to work with and worked the best deal they possibly could, big kudos to all the staff. I will shop there again.

Josh and Tony are awesome! Was on vacation from Florida and they gave me a deal I couldn’t refuse! Highly recommend Deluxe Harley!

Amazing staff and service. Got us back on the road quickly! Thank you!

Good service. They sat down and asked me what I wanted. Last time cant do that not a Harley part. This time NO Problem on everything I wanted most aftermarket parts. Things seemed to have changed for the good.

Due to my local shop closing down and not being able to drive or ride anyplace else I got on line and found the part I needed and just ordered it from the online store, received my parts in reasonable time. instructions were clear and easy to install. Thank you for your quick service and response time.

While traveling out West (I live in Ohio) we (a group of 8) were hitting all the beautiful spots in Montana and Wyoming before heading to the 2021 Sturgis Rally. My 2015 Ultra Limited started experiencing engine temperature problems. I was extremely worried about damaging the engine. Mike and the guys at Deluxe went out of their way to get my HD in and repaired (water pump, oil change, brake and clutch service) and back on the road within 3 hrs. I caught up with the rest of my group in Deadwood, SD later that day, and my Ultra was back to running smooth as silk. Thanks a ton! Everyone I dealt with in the service department, to the great women in Parts, were phenomenal! If you get a chance, stop in, its a stunning HD dealership. Thanks again!

. Deluxe Harley-Davidson is the best, Maria always has a kind word and is always helpful.

I cant say enough about Deluxe Harley Davidson of Gillette Wyoming they made it possible by doing something no dealership would ever do. I wont get into that, they know what they did for me. And ill never go anywhere else for my motor cycle needs. I highly recommend this dealership to anybody looking to purchase a new or used Harley Davidson you wont be sorry. Rick&Rebecca

Nice Harley shop with a clean mens & womens restroom.Parts counter was completely disorganized but eventtully got us an answer for a part we needed.

My Harley broke down 2000 miles from home, outside of Gillette, WY. AAA picked me up and brought my bike to Deluxe Harley-Davidson. The service and parts department worked hard to get me back on the road. I cant praise them enough for what they did for me. They kept my dream of riding my bike to the west coast and back alive. Thanks!

Its a nice place to get your Harley Davidson stuff plus the people are Great

Great staff as always! very helpful and will find you the perfect ride everytime!

Helpful, knowledgeable people with a heart for customers. This is not my first harley from Deluxe. I consider them family.

Nice location, clean building. Friendly staff and great merch. Bike displayed are in good location from top and bottom.

Helpful service personnel and a nice break in our travels.

Decent HD dealership. Lots of stuff to browse through and a nice modern HD style facility. Some cool shirt designs.

The selection is good, but they dont give points or offer a military discount. Prices are same as our local HD.

Staff is amazing and helpful. Thank You for supporting the CVMA

Nice staff and plenty of them around helping and handling customers

Found the perfect bike, worked with me on price and i took er home

New to Harley and Chuck Deluxe HD in Gillette, but the staff there from sales service and parts was very helpful. Hope its the begining of a long dealer relationship.

Great customer service. I will definitely be buying another bike from them.

On my way to AZ I stopped to check out this dealership. Jack greeted me as I came in. I saw the new Revival FLH that Id only seen pics of and started drooling. Jack was friendly and super knowledgable about the bike. Sales Manager Josh came over and joined our conversation informing us about the dealership and how they do business. I was very impressed with everyone and everything along with the new FLH. Made a call to my wife as I told her Id like to stay married but wanted to buy this beautiful retro HD. She rides an 18 Tri-Glide that she customized so it was a quick Buy it! I told Jack to write it up and Im ecstatic! Tough part is waiting a week til I get back to Gillette from AZ to ride it home! Thanks Again all at Deluxe!!!! Lance

Semi truck parking for shopping which is a plus ! Wonderful people and they have a really nice store

Where to start...1st off amazing staff. In light of all the social distancing they went above and beyond to get the deal ironed out and set the appointment to pick up my new bike. Shelly and Josh were both great and extremely helpful. Beth in finance made sure the process was super smooth and efficient. Maria was extremely knowledgeable and helpful as well, and she made us feel like part of the family. The 2 guys I met in parts and service were great and offered some great advice and answered the few tech questions I had. My Wife and I are blown away with how awesome this dealership and its staff are. Out of the 9 Harleys I have bought this has been the easiest process and best experience. Thank you so much for everything!

No other dealership has matched the quality of service found at Deluxe Harley-Davidson

“Josh is a Rockstar - its because of him and all the Professionals at Deluxe HD that keep me coming back! This was my 14th bike purchase from this motor company / there is a reason for that! Thanks Deluxe HD for another memorable and professional sale!

Great Experience. Would buy from again! Thank you.

We looked for a Road King in 6 surrounding states of Montana. We were so excited to find ours at Deluxe Harley. We called preapproved and Shelly did everything to get us ready to drive down and get our new bike. What a great place. The staff.... awesome. A great experience and a nice little vacation.

They take care of me.Thank you

Always love going to Harley! Not very organized though but they are remodeling so hopefully it gets better

Always a pleasure to go in and see whats new. Looking forward to the remodel

Great service very friendly always a great experience

Great place! Friendly staff and great selection of clothes, parts and motorcycles.

Great place great people

All the folks were so friendly!

Two weekends in a row I was in Gillette for business and needed my bike worked on. Without an appointment the first weekend they got me in for new tires (thank God!). The next weekend I had an appointment on Saturday but broke down on Thursday. They worked me in and repaired the original problem and the one that had almost left me stranded on the road. Tedi in service was phenomenal and went way above beyond in keeping me apprised of what was happening and ensuring my bike was safe and ready to go for my return trip home.

This is a great Harley dealership. We drove the extra miles just to deal with them. We havent always had that kind of experience with Harley. We would definitely refer to them in the future. Thank you for a great experience, we will be back.

Very nice dealership!

Was going back to Iowa from Montana had a engine light come on and go off. Took it to the shop. They got me on right awayJames couldnt get the light to come on so he fixed what he thought it was. He was correct. They had me back on the road in an hour. Great people.

Very nice and helpful people!

I had two tires replaced and now theres a hole in my seat. I asked the manager and he said his guys would never do that. Not happy!

On vacation from Nashville, TN. Had a water temp warning light signal on my 2014 Limited while traveling from Cody, WY to Buffalo, WY. Next days agenda was to see Devils Tower and end in Deadwood, SD.Showed up at 9:00 a.m. Tedi (Srv Mgr) got my bike on the schedule, diagnosed and repaired with a new upgraded water pump system and had us on the road by 12:30 p.m. Saved the day for sure... and made our return trip to Nashville safe and secure.Thanks Deluxe HD Team!

Great store great service

Good experience

Unique t-shirt selection, great location right off 90 with plenty of parking.

This place is top of the line clean, employees very polite and easy to talk to. Very clean scooters to choose from Id suggest if u havent been there,go check it out for yourself. I was impressed !

Service was awesome, honest, and knowledgeable.

Nice place friendly staff. Just need to mark there parking better lol

Great customer service! Great employees and take the time becausevvthey care!!!!!!

This is a really nice dealership with a lot of inventory and the staff is extra friendly and helpful. They helped me find a specific face shield I need plus they found where I could get a headset cord they did not stock and then they even called the other dealer to make sure they had it and put it in will-call. My friend and I were traveling together and his water pump went bad on the road. There service department took it in at 4 pm and fixed it before they closed. One of the best dealers I have seen.

Needed a rear tire I stopped and was back on the road in 2 hrs. These guys where great

Cool shop

Need more oem parts in stock otherwise a good dealership

I just want to give the biggest thanks to all the guys and gals in Deluxe Harley Davidson in Gillette Wyoming! You all do a great job and ill be back!

Locally owned dealership very friendly and knowledgeable. It was a very nice buying experience.

Maria and her staff are professional, courteous and knowledgeable! This will be our go to store since Oil City Harley-Davidson in Casper closed.

Tedi was amazing, went above and beyond to get my bike taken care of. She handled everything.

The service team at Deluxe took me in, handled my service needs, and got me back on the road asap. Much appreciated.

Great place the guy at the service desk acted like his boyfriend broke up with him the night before but im sure he was upset about that... other than that big place parts and apparel

Great store, with alot of clothing selection!

I have worked with Maria and the team before and they really have a special team here. This is a great Dealership with Sales, Service, and Parts all available. A lot of the employees ride their bikes to work and ride together on the weekends. This for me is a great indicator that the people at Deluxe care about the motorcycle community. No matter where I live I will buy my Harleys from Deluxe.

Didnt really stop for any particular reason... just passing thru. But Jerry the pats man was a very nice man. Great pit stop.

Full service Harley store with super helpful staff! Great place for Harley clothing!

Great store, great people. Thanks for making my dream come true!

Very polite and helpful sales lady

Kris and Cody in the service department go above and beyond to make sure that you are taken care of. We recently brought our bike in for a little service and they diagnosed our problem, proposed an affordable solution, talked us through the steps, ordered the parts and had my man back on his bike in no time. They were upfront and honest and followed through with their word. They have definitely earned our future business and we definitely recommend them! Ryan in the sales Department Rocks too.

Full service dealer.Friendly helpful staff.Well stocked merchandise section

Friendly help customer service Threes a more variety of selection of clothing apparel but overall nice place

We are heading to Deadwood the week before Sturgis and one of our riders bike broke down. Called this Harley shop and they said they cant help us because they are closing. So here are stranded for hours trying to figure out how to help our friend in the middle of nothing on Hwy 14. Very disappointed 😞

Everyone is Very nice and very helpful. Was wondering around for a little while & in the mean time heard employee # 133 (name) helping other customers, she is extremly helpful, & very sweet. Great job #133!!!!

I love to shop there and the staff is always helpful and kind,I had my mini apes put on my bike there and they did an excellent job and there service team was excellent..will be riding in soon to check my mileage for my mileage program..

Awesome dealership and people. They went out of there way to accommodate my wife for a new bike. Are next bikes will be purchased from this dealership, even though we live in Utah. Thanks guys.

It was a great experience. Great people. Good service

Ryan kicks ass! Got a hell of a deal on a dam nice bike. Will be back when im ready to upgrade! The whole staff was great!

If I could rate this a 0 star I would.Harley Davidson is a family. It started with a family and we continue to ride as a family. I cannot tell you how many times I have rode on long trips, only to find a road gremlin doing something to the bike where I need to turn off and get something fixed or checked at a local dealer. There are those 90% of dealerships who have checked my bike, fixed my flat, or repaired a part for me. This is NOT one of those dealerships.Bad on yall for taking advantage of a fellow rider who told me you basically robbed him to get him to buy two new tires, when all you had to do was fix a flat. And for a veteran? Should be ashamed.We (the larger Harley Community) have been appalled at your lack of compassion and your blatant desire to make a buck than to help someone. And the fact that you delete these post show that you are more concerned on what others think, than do actually right the wrong.All Harley Riders: Ignore this place.

Very friendly dealership

These dealerships are always well stocked with HIGH priced items. I ride a Victory but, Im a collector of the Harley shot glasses! (I am a former Harley rider)

Great to deal with Tree is a great guy and always pleasant when I go in there.

Wife and I have got three bikes from these shops and I think they are the best to work with. Looking to buy another in the future. They are great on their work being done. 5 stars!!!!

Helpful and friendly parts guys and lots of great toys and accessories to check out.

Stopped in on our trip through back to canada. Parts fellow was amazing, had my part and a great price. Would love to buy a bike from these folks and might do so real soon.A great experience and a welcome smile on a very long ride.Take care, keep up the good work.Tom and Sue Steele, Tulameen, British Columbia: 5500 kilometers of fun and great people.

Had good service

AVOID THIS DEALERSHIP at all costs. Their physical location provides them the opportunity to prey on transient, out-of-area riders and overcharge them for simple repairs. The service department has arbitrary policies in place which require customers to purchase unnecessary parts and service.For example, instead of repairing a near new rear tire with a perfectly safe and effective patch, the service department REQUIRED the customer to purchase a NEW rear tire...AND a NEW front tire so the treads would match. A service not required by Dunlop or Harley Davidson.

Disappointed Customer of Deluxe Harley-Davidson of Gillette (now a former customer)Residing in Sheridan, I am sharing this review to warn others within the Sheridan market of the potential poor service they may receive if doing service work with Deluxe H-D of Gillette.I scheduled with Deluxe H-D to pick up my 2016 Ultra Limited from my home in Sheridan on Thursday, May 16th for a 10k mile maintenance and replacement of the water pump. This service request was with the mutual understanding that the bike would be completed and delivered back to me on Thursday, May 30th (after 2 full weeks) in time for a scheduled bike run with friends on the weekend of June 1st & 2nd. Deluxe H-D only delivers or picks up on Thursdays.The water pump was ordered out and I don’t know when that happened, but apparently a technician didn’t begin work on replacing the water pump until the end of the 2-week window, Wednesday, May 29th, when it was discovered that a radiator fan also needed to be replaced and a new fan was not in inventory, so it also needed to be ordered and my bike would not be delivered to me on Thursday, May 30th as agreed upon.I called the service manager early afternoon on Friday, May 31st for an update and learned that he received the new radiator fan and the technician was just completing ALL the maintenance and repairs. Since my bike missed the 2-week Thursday delivery day, I requested that the dealership please make arrangements to deliver my bike to me yet that afternoon/evening (Friday) so I could enjoy the planned bike ride the following morning as I didn’t have the opportunity to personally drive to Gillette to pick up my bike. The service manager said he didn’t have transportation delivering to Sheridan until the following Thursday, June 6th.Interestingly, the Deluxe H-D website states “Our Service Department strives to provide a premium customer experience and handle any issues with your Harley-Davidson® motorcycle in an efficient, precise, and timely manner” / “Great Service as well!” It’s one thing not to take responsibility in managing scheduled maintenance and repairs, including anticipating other problems showing up, and quite another thing if not then willing to provide an accommodation to honor the stated “great service in an efficient, precise and timely manner” so the customer is not the one who suffers.Anyway, not accepting the service manager’s bike delivery response, I made contact with the store manager, Maria, who also identified herself as the store owner. I documented and shared with Maria the entire timeline of events with the request that she please arrange for my bike to be delivered to me in Sheridan, as agreed upon, in time for my ride the following morning, thinking that certainly the store manager / owner would want to make things “right” with a repeat, paying customer if given the opportunity. Well, I quickly discovered that Maria doesn’t live the words on her website, at least not if you live in the Sheridan market. With total indifference to my disappointment with her service manager/department not meeting the bike repair and delivery timeline, Maria made it clear that my bike would not be delivered by her dealership until the next scheduled delivery date (Thursday) even though her service department created the delay because they controlled the timeline of when and how the maintenance and repairs would happen and/or what inventory to keep on hand. Bottom line is that I missed the Saturday/Sunday ride because of the poor service from Deluxe H-D and I can’t get that back.Additionally, this fiasco wasn’t for just a $59 oil change. I spent over $1,000 with Deluxe H-D with this scheduled work and over $600 with scheduled work in 2018. When the owner is unwilling to ‘walk-her-talk’ and make accommodations for a “good” customer when warranted, she doesn’t deserve my business. So, beware - if you live outside the Gillette market, consider my experience before calling Deluxe H-D for service work.