Can always depend on this dealership for service on my Prius. They always have the service done in a timely manner and Ive never had a problem getting an appointment.

This places is awesome great customer service

Fast service even when I dont have appointment . Very helpful staff 👏.

DO NOT BUY TIRES at Gilroy Toyota and go somewhere else for service on vehicles.Gilroy service and dealership does not honor the warranty and worst customer service ever.Toyota serviced the Highlander with an oil change and tires were rotated. We are diligent with our service in order to maintain the warranty and health of the auto.I purchased Toyo Tires for the Highlander in summer July of 2018 and in 2017.Highlander made a wobbling sound immediately after we left Dealership - after oild change. We drove the SUV for a few days and the sound grew louder. The sound was a humming wobbling sound.Returned to Dealership and Julian assisted. We explained the problem and Julian asked service technicians to review. Julian called and stated that the thread on the tires were separating on both tires. His team of technicians did not find that we crashed or bumped the tires on a curb or any obstacle.We purchased the tires from Toyota Gilroy because the service tecnicians stated that their warranty was solid and backed by Toyota.On our 1st call, Julian proceeded to tell us that unfortunately Toyota warranty does not apply and that two new tires must be purchased. Warranty in Toyo tires states that defects and/or workmanship is covered. The tires are falling apart due to defects and not wear and tear. Additionally, miles traveled are not significant therefore wear and tear are minimal - car is utilized by wife for local driving to schools, groceries, etc.Julian also stated that we would have to call Toyota Tires since he cannot. Eventhough we paid Toyota Dealership for the tires, we were told that we had to call Toyota Tires - does not make sense for us to call Toyota Tires since our purchase was with Gilroy Toyota Dealership. Worst customer service!!!On 3rd visit to Dealership, Julian changed his story and stated that 2 tires would be removed and shipped to Toyo Tires for evaluation; however that I would have to buy two new tires $500. Next Toyota would take 2 months to respond. After 2 months Toyota would decide if a prorated discount would apply.I asked Julian for paperwork and my auto back. Picked up my Highlander.Took my Highlander to Costco Tires and shared the documents from Toyota Dealership. Costco tire technicians confirmed that at Costco this type of tire separation is covered under Costco warranty and that there is no need to ship tires and wait 2 months for a reply. They also reviewed the Toyota warranty and stated that Toyota should have covered the tires.I had to purchase 4 new tires from Costco because the technician explained that if 2 non Toyo tires are left on Highlander and 2 other tires are placed, the transmission is affected long term.Toyota Gilroy technican is dishonest, not customer friendly, and does not think of customer first.Go to Costco Tires or elsewhere and avoid Gilroy Toyota Dealership.#costcotires #toyotagilroysuck #gilroytoyotabadcustomerservicr #buycostcotire #boycottgilroytoyota #toyotadishonest #toyotasucks #worstcustomerservice

I got off early and was in the neighborhood, and decided to call in the late afternoon to see if they could do my free 10,000 service. Well 36 minutes from the time I called them from down the street I walked out the door with all services complete! Phenomenal service! Included oil change, all fluids checked and filled and tire rotation. Highly recommend!

Always ready to answer any questions and suggest ways to save money and get great quality work done on my vehicle.

Wonderful customer service was great would go there every time to get my vehicle serviced great job

Very clean and on time. Art provides excellent customer service!

Flet comfortable there!

Excellent staff and service..and thanks Art!

They were great. We were in & out with a new Tacoma in just a couple Hrs. They took great care of us. So far it was the best place Ive ever bought a car.

These guys are gr8.. I will be bringing my work truck here for all my services..

The Service Dept. Is the best !Allen always take great care of his customers !

Great service and staff.

Over priced !!!

Very well

Excellent staff