Tyler and Kayla were amazing! Both were very patient, informative, and went above and beyond to assist with my upgrade and the quirks. It was a breath of fresh air because it had been a crazy week and being that I had visited several other stores… both showed empathy. Both use guest standards and that in itself was appreciated. I would highly recommend this location.

Tyler P and Karriem were super helpful, knowledgeable, and kind! I highly recommend using this location, it’s the only one I go to! Always clean and great service!

Tiffany And K were fantastic when my wife went to upgrade her phone. There were some issues that arose from t-mobiles customer service line, that affected my wifes line. K called in to the corporate number and got them straightened out like it was his own phone.

I was just up there with my grandma and we were seeing if we could upgrade our phones. We were iffy about the price, but let me tell you it was worth it. Canada made it so easy and understanding, even though it took a while it was worth every second. I now have a iPhone that I am very satisfied with. Thank you Canada!

Nice workers and good service thank you

The manager and staff was very helpful and polite.

This sprint store is horrible. They lied to me about my phones and my bill. They refused to take there phones back so I left them there. I havent even been with them 30 days. Will never recommend Sprint to no one.

Tmobile was great! and I believe this ranks at the very top of my experiences with Tmobile. FYI, i have used Tmobile for at least 15 years.. This experience was at the Glen Carbon store, Ashley was very pleasant and VERY knowledgeable!! Usually transferring information from an old phone to a new one takes hours...this time, I was done in 30 minutes. .and, I had 2 phones to do...thank you Ashley!!!!

Tiffany was very helpful. She gets 10 stars.

K and his coworkers were very professional and helpful

Matt turned a bad day (girlfriends broken phone) into a good day (new phone at lower monthly bill!). The experience was so good, I decided to upgrade my phone (got a super good deal).The experience in these stores always depends on the employees. The two or three Ive dealt with here have been great. Lets hope the management keeps hiring good people.

Very good service! The workers are very pleasant and helpful. I would definitely recommend it to others.

The Glen Carbon store hes very knowledgeable people Im willing to help you work with your problems on your phone. But I would not go to the Granite City Sprint store because the employees that had their do not have the time to help you with your problems. Do you like a lot of customer service skills. Ive encountered their lack of interest in helping solving problems and helping resolve problems. I was just Sue make the further Drive to the Glen Carbon store and get better service

They Arent Well Organized .

I think the guys name was Chad, he was so helpful, my speaker went out on my incoming calls. He told me where to take my phone and gave me directions to the repair Sprint store. Answered ALL my questions. Great PR!

Do not trust them or Ashley. Went in and got my daughter a new phone for a Christmas present. While there Ashley was looking at my plan which was an older one and said that there was a newer plan that would save me a bit. I agreed and now my bill is higher than it was. Way higher. Reported the store to the BBB as they are using bait and switch tactics. On top of dealing with Sprint Corporate to get things fixed, I now have to go find a new phone company. It has been 2 weeks since I returned the tracker to the store and they never sent it to Sprint Corporate. I was on the phone with Sprint as they told the store they will access the security cameras and then all the sudden they found it and will get it sent in.

Amazing staff, great service. Very down to earth people ready and willing to help you out no matter the situation.

Andrew was really knowledgeable. We stopped in just to ask some questions, but we were so pleased we went back shortly after. Andrew helped us add a new line to a current plan and purchase a new phone. When my partner asked questions about the phone, it was so helpful that he had the phone personally and was able to give us guidance. We got all set up in under an hour, and left extremely happy. Thank you again, Andrew!

It was granit city store I felt with but none the less I got hidden fees and charges my bill kept climbing and I wasn’t adding anything paying my full bill every month if I could rate 0 stars I would now they won’t even help me get in my account to pay my bill so it’s still climbing Byers and users be weare...

The guys are amazing. Theyre super friendly and helpful and really do their best to get you the best deal and product for you. Also, I usually dont have to spend more than half an hour there every time I go in because theyre super efficient.

Good customer service but I still had to go home and call the 1 800 number.

Weve been coming in to this store for many years and always have a good experience. Knowledgeable staff willing to spend the time to make sure all our questions are answered. This time, our sales rep, Kevin King, was more than helpful and patient while he walked us through the best phone and accessories we needed.

Honestly after being an 8 year customer of Sprint we are disgusted enough by the service and salesmanship of manager Doug and associate Jeff to break our contract and pay the $400 early termination fee. Jeff encouraged my husband and I to add our son to our plan and promised it would be $30 per month. We asked multiple times as he was only 10 years old and we did not want to pay much for a phone for him. We decided that we would pay the $360 per year in order to give him a phone so that he could contact us if he was in trouble while out in the neighborhood or riding his bicycle. Jeff sold us a plan that actually did not have free service. The free service only applied to new clients and we were existing customers. We signed the contract assuming what he told us verbally was correct. After I got my first bill I was told that we did not cancel within 14 days so that I had no recourse. Furthermore we were told that despite what was verbally told us since we signed the contract we had to uphold it. My sons phone line which was supposed to be $360 for the entire year was instead $900 so I was paying $900 for a 10-year-old to have a phone. Not only were Jeff and Doug incredibly rude and unhelpful but they also told me I was not allowed to discuss the situation in the store in front of other customers as it would hurt their sales. I have since contacted corporate in closed out my account as well as switch to a new carrier. I have truly never experienced such terrible customer service.I implore anyone in the area to avoid purchasing at the store at all costs. If you do love Sprint and go to another location as I guarantee if things do not add up you will not receive support from this team.

Absolutely, this is a fantastic selfie stick that is working properly with my phone. The grip is awesome and builds quality is perfect. I just want to thank the company for the amazing product.

I had a problem with my phone and they fixed it promptly. Ive been there twice and they were very nice to me both times. Oh! I forgot to mention that I was not charged either time.

I went in there and asked to purchase an iPhone 11 outright and be put on the $35/Month plan and I spoke to an employee named Dillion. Dillion blatantly lied to me and told me that they do not sell phones and that they only lease phones. I asked him are you sure? Because I have the money and want to get my phone through you guys and he proceeded to tried to get me to lease the phone and kept trying to get me on a $100+/month plan that I clearly had no interest in because I felt as the contract is a rip off. He lost business for his store because he tried to upsell me by a long shot. I had to call the Fairview Heights store and do my business through them which they sold me the phone outright and put me on the plan I asked for easily with no hassle. I would not recommend doing ANYTHING through this store as based off his demeanor their management probably uses scummy tactics and tries to force people into horrible contracts.

Doug was the name of the customer service rep. who helped us and he was a pleasure to work with!! He was very polite and friendly and I got exactly what I needed. Great overall experience! 👍

The techs were friendly and courteous. However, its Sprint the Corporate I am very unsatisfied with due to the misleading information. I will NOT be switching to Sprint!

I came to the Sprint store today to turn in my old phone and get a new phone the young man that waited on me his name is Kevin king hes been great cuz hes been putting up with me for a long time and a lot of questions. Nice people in the store

Sales expert was knowledgable and helpful of what I came in for, problem solved👍🏽.

A bunch of future lemon lot car salesmen. I wouldnt buy anything from them. Very dishonest

Contacted Doug Ridgeway early Friday and told him about my Galaxy S3 that was a brick...I thought I had tried everything. He said come on up after work would take a look. When I walked in the door they were very busy, but Doug came up and greeted me and said it should be about 10-15 minutes. Worked out very good, I told him what I had tried and he agreed that it probably was done...I was planning on getting a new phone anyway since I was about 4 generations behind. Doug got me setup with a new GS7 and I was on my way. Everyone working in the store was very patient with customers, no question is too small...I highly recommend this store and everyone working there.

Upon arrival at the Glen Carbon Sprint store I was greeted by Kevin King. I explained to Kevin that I was interested in upgrading my iphone 6 to a 7. Kevin took the time to explain the upgrade process, and also informed me of any charges that I would be responsible for. I was quite pleased with the entire process. Kevin was also able to remedy an issue with my wifes phone that was created by the Fairview Heights store two years ago. Sales representatives like Kevin will always create return customers. Thank you Kevin for a great experience.

Worst time wasting experience ever.I am beyond the unprofessional, inappropriate treatment by Taylor and Zach at Marshall Wireless in Edwardsville. The staff is incompetent, idiots that should be fired. I was shouted at, insulted and disgusted during a 2 hour visit. I feel Marshall Wireless is beyond horrible. None of my requests with my spouse being ordered to go to the store were resolved. How did you pay people who are useless? They are untrained, rude and I was not added despite my husband authorizing it 4 times. Your employee Zach needs training, he does not know the Sprint policies and says he was unaware, unable to complete adding me--this happens every time at this location. It should be closed and Marshall Wireless will reported to the Better Business Bureau as not reputable.

Zach is amazing at customer service. Super polite super helpful.

Zack was extremely knowledgeable about Sprint services and the Samsung Note 8. He was very pleasant and easy to work with while buying and transferring items from my old phone to my new phone, as well as adding any needed extras!

A paying customer asked for an upgrade at the Glen Carbon Store. Asst Manager Ashley asked for a state ID. They got my Gun Card, instead they demanded my Drivers License for a permanent copy. I asked whom she worked for and would Identify no manager for me to contact. Ashley and her staff were disrespectful and a she had a male follow me back to my vehicle. Gun owners and citizens whom respect their privacy need deal with another company.

They will get your stuff done but be sure you know what you need before you go because they arent much help in figuring things out. They couldnt accurately calculate my plan costs for changing my plan and evaluate a phone purchase so I did it myself while standing in the store using the calculator on my phone.

I showed up at sprint at 7:45 to ask a simple question about my plan, there were people inside (customers and employees), the open sign was on, but they had locked their door. When I tried to open it everyone inside just looked at me and did not say a word. I am very upset by this. Makes me not want to come back to this sprint store, if you are open till 8 your doors should be unlocked until 8 especially if your open sign is still on.I gave three stars because I have had good service there before but today and the last time I was there was just awful.

Oooo. Service guy was nice but didnt really look into the problem I was having with my G6. Said only solution was to factory reset. The Problem: error process com.Android.phone has stopped working..would literally pop up every 2 seconds along with repeating to show the same text messages as new incoming every 2 seconds. So my inbox for texts was up to 999+ super annoying to trouble shoot. He said wow thats interesting cuz this lady over there is having the same problem we dont know whats happening and the only thing thing we suggest is a factory reset. My phone being 2 months from end of lease I figured might be best to get new and transfer data/apps. Talked with saleswoman. Last thing she sows me is good deal on LG v40. Regular $760. 30/mo. For 18mo. But i can get 15/mo if i buy a case and screen protector, about $100+ I asked so i can only get the deal if I buy case and screen protector? Asked twice. Answer yes. Turns out they didnt have in stock so I decided to marinate on it. Went to Marshall Wireless in Edwardsville. One of the guys there troubleshot my phone with me for about 15 min called in backup. Still couldnt get it to stop repeated errors and texts. So askked if the had that same deal on LG V 40. They said yes aaaannd turns out this is the real deal: NO I do NOT have to buy case and screen protector aaand the 15/mo is only for 18mo then its 30mo for 6mo. So the phone total cost is NOT 360 it wouldve been 450 PLUS case and screen protector 100 is around 560. Now while getting the lowdown on all of this it dawned on me to try one more thing to fix errors....the common denominator....messenger. I went to Apps> Messenger> vertical three dots in upper right hand corner>uninstall updates. Problem immediately fixed! Im not a tech guy. These folks are supposed to be. How some idiot like myself managed it and all they wanted to do is factory reset which leads a person to just get new phone is scandalous. That poor lady having same problem got her stuff reset then her email wouldnt go back on. Ill never buy from the Fairview sprint store. Id rather switch carriers than patronize swindlers. Now the shop in Eville is not a service shop so cant blame them and at least they tried to help which is more than Fairview store. And they didnt try to milk the sale. Ill go leave an appropriate review at their page. As for these guys 1 star for misleading sales and letting me fix my own phone

Apparently we should have used Jordyn because the guy we dealt with did NOTHING but lie about everything!!! Thought it was all great and trust me when I say that I asked all the questions I feared would be a problem and was completely LIED to about all of it!!! Have never had such a mess. We have had to go back in there multiple times and have gotten the run around about everything!! Would have never switched from AT&T if I had any idea this would be so bad. Could not be more disgusted with a business than i am with this place. Should be ashamed of screwing over people like they have. Would not give any stars but this would not post without it.

Very friendly staff. One of the employees actually drove to another store 25 minutes away to get me the phone that I wanted because they were out of stock!

Some of the best customer service I have ever received!

Jordyn was extremely helpful with changing over service. Manager Doug was also very informative and helpful explaining plans and options

Excellent staff and Dr Jamie. Glad that we found your hospital.

Knowledgeable sales people! Thanks a bunch

Jordyn upgraded my accounts and new phones. For a incredible deal. Super happy

I really, really dont like Sprint. Not helpful, and never received my $100 MasterCard I was promised to buy the phone. Letters to the company never were answered. The culture here is to limit the help you can get, if you arent one if their homies. You cant go to any other store to get your phone serviced. You have to go to Fairview. But, I must say that Marshalls in Edwardsville was the only one I could get help from, but I had to go outside my city and the service shop to get it. If you must go through Sprint, give Marshals a try. St. Clair county is too big for their britches, and service is something they want you to pay for every month through their $13 a month insurance plan. I pay that much for the phones monthly payment plan, and I pay $7 a month for my homeowners insurance! A $300 phone doesnt warrant that, and they end up doing a factory reset because they dont know why your phone isnt working. Mafia enriched...pay up.

Sales person was helpful and informative. Made the purchase of a new phone a lot less painful.

Come see my new friend Jordyn!!! She has set the bar for customer service, service quality, and is the Sprint brand. She is the 100% improvement we needed here and Ive come to SPRINT to stay because of her. BZ (BRAVO ZULU) the highest honor and recognition for superior service; this goes to you Jordyn. Keep up the great work and thank you for selflessly helping my family and me as well as for a job well done.

Did not listen to what we wanting.very pushy

Decent store. Just expanded. Generally a small wait.

Awsome customer service

Jordyn E was very friendly, helpful, and patient with my teenagers upgrade as well as my questions concerning plans.

My service with sprint was awesome thanks to Jordyn, she had answers to all my question making my switch to sprint stress free. Jordyn stayed over30 plus minutes to complete my device., she did an awesome job.

Very helpful to my son who was changing his phone carrier. Thanks!

Best customer service ever received

Great and very helpful. Kevin was really helpful!!

Bad experience And really mean people I don’t want to say something else but by the store by the experience but everything it’s horrible

After being told that there was one person in front of me, wait 45 min, and watch 3 people get helped, only to be told that Im next....again.......long time sprint customer that will be leaving for another cellphone provider.

Terrible customer service we wait there for 50 painful minutes while the sales represantive was flirting and flirting with a girl, arrived at 6:50 pm left at 7:40pm and we never got any help. 10/16/2018

These guys are great at this location

Staff very helpful

Great service.

Very nice people work here

Great service by Jordyn! Come in and see her!

Jordyn, and Doug we amazing at helping me complete the problem i had i will come back just because of them!

Good technical assistance.

Just bad, unfortunately. Very poor customer service.

Didnt have what I was looking for

Good info

Returned a phone 4 months ago, STILL HAVENT RECEIVED CREDIT FOR IT!! They sure can take my money though. The staff at the store does not know how to help you.

Great customer service!!

Doug and Gary are my go-to guys. Their customer service can not be matched.

Need more sprint stores not a third party store

Not so great now that repair services are no longer offered

Service was good, but the staff was unfriendly.

Great customer service

Helpful and friendly staff

I love this store.

Agent was helpful

Its okay.

Go talk to Dillon!!

Very helpful

Great service

Doug is super!