This is the worst Starbuck location in term of customer service. The lady Jessica is so rude, never come here again

I WAS AT DRIVE THRU THE OTHER DAY AND IT WAS BUSY BECAUSE OF THIS GIRL NAME JESSICA TAKING TO LONG TALKING OR IT SEEMS FLIRTING WITH A CUSTOMER UPFRONT. I FIND THIS VERY UNPROFESSIONAL AND DISRESPECTFUL. especially since she’s doing this on her job and flirting or talking to another customer more then 15 min. I was frustrated.

Drive thru at this location 2x a week. Service is average-some people better than others. Today, not only did I have to repeat my order three times, when I got to the window and asked for a straw for my cappuccino-I was told there was a straw shortage and I couldnt have one! May sound petty but $5+ for a coffee.

I got a vanti caramel frapp and didnt taste like coffee at all it tasted like a vanilla milkshake

Place is temporarily closed ALL THE TIME. No signs on their drive thru.

A really nice Starbucks with a large seating area. The service is great. They offer gender neutral bathrooms as well. If you enjoy Starbucks, you will like this location as it offers all the greatest hits. The food selection is good, and its in a convenient location. It is worth visiting when you need coffee in the area.

I had the worst experience at Starbucks today. We ordered 2 iced coffees and both had zero coffee in them. My drink was cream, ice and syrup. It was disgusting! My husbands was just the same. We come to Starbucks to drink the coffee... it is already an expensive drink. You could at least put coffee in it. Extremely disappointed!

Its your regular ordinary run of the mill Starbucks. Its decent due to the fact that its new and has all the pretty new equipment but if you are going through the drive thru none of that will matter anyway. Its very similar to many other locations in the attitudes and attention given to the customers from the employees. The last time I was in there I dont think the person behind the counter looked up at me once, she just looked at the screen and a coworker who she was giving my order to. It was like I wasnt even there. I was only buying a hot chocolate but I was spending my money there but you wouldnt have known it by the lack of communication and attention. I havent been back since.

Great location. The line moves fast. Friendly service. And they gave our dog a pup cup with whipped cream that he loved!

Always kind baristas!! They are so kind and helpful

Some of the staff are so mean, disrespectful. Go some other Starbucks, we will never be back

This pumpkin cream CB made my day and the wonderful barista who made it for me deserves the credit though I didnt catch her name but she did awesome job of making this concoction. I love extra caramel drizzle in my cold brew, but seemingly people are having trouble hearing me say extra. But today, the barista knew exactly how much I wanted and I am grateful for that. Thank you.

Service was not good the coffee tastes like water

Worker there named Jessica is unprofessional. I go into the drive thru a lot and whenever she takes my order, she seems to be passive aggressive about everything. Tone is rude. Doesn’t seem to enjoy her time there at all.

I ordered latte through app. I stopped by to pick up my drink. I got more than quarter of cup empty, only foam. You cant change the customer $4.32 for small coffee. Employees should be more responsible when making coffee. Im very disappointed. It was the last time when I bought coffe there.

I pulled up to drive up on 4/30 at 5.33 pm. I was third in line and two cars behind me. When got to order mic I was told they were closed at 5.30 even though website says 8.30 pm close. . They would not take my order and the two cars behind me and I had to back out of the drive up. I asked why there was not a cone blocking drive up to let customers know. Told that she would have to talk to her manager Stepanie about that. REALLY !! As I was pulling out another car pulled into driveup to experience this nonsense. Someone from corporate needs to look into this site. Lots of service complaints. Sad.My bad,,,this review should have been posted to the Sarbucks 430 Armry Trail location.

Always good staff very nice

Consistently the slowest Starbucks in the area. Most of the staff are super nice (especially Sam) and the drinks are always great. They keep odd hours and more than once Ive placed a mobile order, arrived five minutes later and they are closed.

Five stars for the excellent service! I was so happy with the taste of their cappuccino and their red velvet cake. The taste was so delectable and satisfying.

I find it ridiculous that this is the 3rd time Ive went to this Starbucks and waited in line for over 15min for a cup of coffee! They always have an issue or are out of sandwiches. When they do have a sandwich (panini) by the time I get my sandwich its cold! From now on going to the one on Lake st in Bloomingdale

If I could rate it lower, I would! Sat in my car ready to order for at least 5 minutes, they did not bother to greet. Thought the speaker was broken so we drove up to the window. There was a car ahead of us, they got their stuff and left. We drove up to the window and again we were not acknowledged. The girl at the window didnt even bother to turn to look at us. We then heard someone else talking over the speaker behind us. Drove off. What kind of service is this?! Will never go back to that location.

I ordered a kids hot chocolate. My daughter didnt like it because it was watered-down. I will not order from here again. The service is fine but, the drink was not.

I used to go to this location 2 to 3 times a week. Today is the last day I visit this location. In the last month I have had to exchange my drinks 3 times, or I have to come home in remake my drink because it doesnt taste right. As much money as Starbucks cost, I should not have to come home and remake my drinks so they taste right. Today was the last straw. First, the music is so loud the cashier could not hear my order and I could not hear him either. This is a coffee shop not a dance club. The girls are making jokes and laughing so loud. So unprofessional. Then I get my drinks and they are so watery. I suggest getting a new lead night manager and/or a new store manger because everytime I ask for one he or she is NEVER there. Hopefully I will habe better luck at a different Starbucks.

Drive thru moves quickly and you can order inside if needed.Very Covid Cautious!👍🏼😷

Rude staff.. Understand social distancing policies and what not.. Was half sitting on a stool leaning up against the counter along the outer wall waiting for my order when the staff badgered me about needing to move somewhere else closer by other people.. Because there was a sign there... Really? Necessary?? Or just the power trip that people are living on now to be the enforcers of these new policies dictating our lives in the world.

Great coffee shaken vanilla latte

Kind staff and great drinks

Hard working bunch of young people take care of me every time I go there.

Its faster to change an oil in a car at mechanic than to buy a coffee here.

Starbucks over the years have gone downhill but I was really impressed with this one and their staff especially Sal. Even though he was a little hesitant on giving me his name they took care of me with my uncut cold brew; which is difficult to come by these days. Thanks again and see you all soon.Still five stars and one of the best Starbucks I’ve been to, in terms of service. Not sure of the young man’s name behind the counter to help me, but he got me my uncut cold brew no water, easy ice. Sometimes this is a hard task for some of the Starbucks I come across, this is been my go to drink for years and I appreciate I can still get it in certain spots.

Great service. And good coffee

If you are going to randomly close early (all of the time/@230pm when normally closes at 830pm), at least put some cones in the drivethru so there is not a long line waiting for nothing. Good thinks there is a Dunkin Donuts in this parking lot....

Long queue in drive through. By the time I got my coffee it was cold.

Took FOREVER in the drive through a good 10 min just waiting 😫😫

Got a cold brew coffee with pumpkin whip on top, very good, would be great if you could get the whip with out sugar, its way too sweet. But as the barista told meyou cant get anything that does not have sweetener in it here its my treat for the week. Happy pumpkin fall to me!

This Starbucks was somewhat empty due to virus concerns but the place was spotless and the staff diligent on their cleaning. Had my coffee and sausage egg and cheese english muffin. Good start to a Saturday morning.

The barista used a disposable cup to fill up my reusable cup and promptly threw away the disposable cup. The whole purpose of having a reusable cup is to not create waste. Will not be coming here ever again. Get a reusable measuring cup. It’s not that’s hard.Also, the cold brew tastes ridiculously watered down. Does not taste like cold brew. Go somewhere else and don’t spend your money here!

Even with a packed drive thru, this Starbucks knocked out the orders in a timely fashion and the drinks still tasted good.

Im currently here in the drive-thru where Ive been the last 18 minutes WITHOUT placing my. The slowest EVER. Boooo

👍

I have pretty much given up on going to Starbucks but my reasons are probably not going to be appreciatedThe first reason I give is because of personal preference and that is being that their coffee is just too strong instead of Boldore robust it just tastes like they put twice as much grounds in while Brewing the coffeeThe second reason I would say is they are expensive compared to many other coffee shops and have become so large that their overhead has driven their prices sky-highLastly and the one that may upset many would be for political reasons and their views on the country the president and older political reasons I just refuse to donate my cash to a place that I have more than one reason to go somewhere else forDo I hate Starbucks no so the best thing I can tell you is try it for yourself and if you enjoy the product for the price then you really did not need to read this review as reviews are only one persons opinion

Short line. Delicious drinks. Easy access.

Fast drive thru, my drink was amazing 😊

Gracen and Jasmine were especially helpful and great at this location. The staff here overall is amazing. Thank you for getting my drink and food right every time and doing it with a smile. My favorite and most recommended Starbucks location!

Usually a good visit but they’re hours are confusing, app and google sometimes aren’t correct but sometimes are

Nice Starbucks

Inconsistent. Some very nice people working there, however the coffee and tea is always different

I come to this Starbucks almost every day and each member of the staff is amazing. I try to use my reusable glass cup as much as possible, and while doing so, I was informed that the top of my cup had chipped. I was sad but I’ve used it every day so I figured it was time to get a new one. I was pleasantly surprised when one of the workers came back with another new one just like it. Above and beyond store. Thank you!

Extremely slow

Love this coffeehouse, just have not been able to get there for awhile. Finally got there to get my double carmel machiato hot. (Delicious)

Friendly courteous service! Makes for a great start to a hectic day in this weather!

Mask police and all tables closed.

I am a regular Starbucks customer and have a tall americano every day. Worst one ever. I am drinking tea!! Unfortunately didn’t realize until I was well on my way and took my first sip..... no quality control

Joe was the most wonderful barista! Having never been to a starbucks he was extremely helpful. Joe truly went above and beyond! I will most certainly will return because of Joe!Joe,The Gr Nitro cold brew with caramel and sweet cream is now my new favorite 😊 Thank you!!!

Our experience at this location was really quite below our usual experiences at Starbucks.After a 5+ minute wait in the drive-thru, we were overcharged and handed someone elses order. After we handed it back through the window, explained the issue, and got the correct item, the cashier tried to wave us through without refunding the difference. Then, when we asked for the difference back, she told us she would put the difference back on our card - but we had paid in cash! At this point, another staff member intervened and handed us the amount difference to the nearest dollar (which was less than what we were owed) and seemed to expect us to drive on and stop bugging them. I felt like asking - may I pay for my next order, rounding down to the nearest dollar?Its not about the money, it was the I-dont-really-care attitude at what is a rather expensive coffee chain that bugged me.

Best Starbucks out there!

Worst Coffee anywhere on earth, Dunkin is way better and much less expensive. 3 cups of Dunkin to one of theirs

Loved it. Quick service. Everything eas fast and as i expected.

I love my drink its very habit forming ! Its my drink !

STARBUCKS is my coffee. I dont get it anymore cause its too expensive. The price is ridiculous.

Nice staff. They always get my order correct. Drive thru is convenient.

Great service, especially in the mornings when Jonah is there.

If you like hot coffee barely warm, this place is for you...

Got to get it

This place sucks now it had better service before when it got open so almost 30 minutes for one frappuccino and Im still waiting ....really its not even crowded inside or the drive thru full

After waiting for 5 minutes in the drive thru and not moving an inch, I decided to go in, hoping for a shorter wait. There was no line; however, my kids and I stood in line at the register for at least 5 minutes, with 4 workers behind the counter, and not one of them greeted us, told us they would be with us in a moment, asked if we had been helped yet, nothing. We decided to leave. Horrible service, long wait times...I will stick to my usual Starbucks locations on Lake Street instead!!

Quick service

Starbuck is pretty consistent. Nice staff

Love the coffee here. Delicious.

First time trying starbucks and i got a horchata frappe off of the secret menu but when i went to order i tried to ask the man on the mic a question and he ignored me and told me to pull up so i asked again and he said PULL UP so i just pulled up and bit the bullet, the drink was amazing but the customer service was horrible. Service matters more to me so ill be taking my coffee business elsewhere

Always the friendliest service, delicious drinks, and very quick!

Very quick

Person working the drive thru window at 6pm today was very rude. She never said thank you and had a very aggravated tone of voice. She had poor customer service and made me regret spending money there.

Great coffee. Nice, clean store and friendly baristas

Terrible experience. There was a fly, flying around inside the pastry showcase, we told the lady attending us, she curly said oh thats ok,we dont pull anything out of it, we serve fresh from the package. Next thing I know, she was pulling the pastry we ordered right out of the show case, when I told her about is, she goes oh I am sorry but more than half of our order was already filled before I had noticed it. We canceled our ordet, just had the coffee only. There was no remorse at all on her face. Wanted to ask her name but by the time I turned around she was nowhere to be seen. Did not want to make a scene but I will be calling the district Manger soon. Amazing that they had the Store manager and District Manger business cards by the condiment area.

Slow service but good

Great service, fun staff!

Love the staff. Fast and friendly!!

Literally the fastest public wifi Ive ever seen.

Great sandwich and a awesome cup of coffee

Good coffee. Fast baristas. Above average Starbucks.

Sat in line for 15 minutes for a coffee

Friendly staff quick service and I love their white mocha

A Starbucks is a Starbucks, but this one is particularly well-cared fore and nicely decorated.

Been here once & the experience was great.

Bad service. Our food was prepared from the pastries in the showcase where there was a fly roaming around.

Grumpy crew. With sooo many Starbucks, choose a different one.

This place is a hit or miss...mostly a miss for me...of the dozen times ive been here maybe it was twice that i got a cheerful good service. Beaides that order messed up, rude or no Courtesy. Once they just forgot my order and i was waiting and waiting...when i finally asked the manager was there and she very subtly offered me a free drink card. Most of the time all the barista even the manager they are so monotone and a poker face. My worst experience was with Martin he is just straight out rude and inconsiderate. I am a freakin paying customers, dont need to get an attitude that you are doing me a favor of making my coffee the way I want it!!! 😐

Poor Customer Service. Early in the morning and you get attitude and not even a nice greeting.

I dont go to Starbucks very often. My boss alway has this pink drink and i didnt know what it was called. I tried to order it and just said it was an iced pink drink and they knew exactly what i was talking about. It was pasion fruit lemonade. I was there with my 3 kids and everone order ed something different. The cashier was so kind and waited for everyone to order even though we toom so long. Nice staff and good drinks. My kids love the scones as well.

Stopped here before class and to say I was disappointed is an understatement. After spending 15 minutes in line to find out theres only 1 person working, instead of a frappuccino I got chocolate milk. $7 for something I did not order. Completely ridiculous

Good clean location with friendly service.

Nice location. Bulletproof Coffee seems to be an issue for them

Because the wait was long in the drive thru my coffee was free. Nice customer service!!!

Right next to Currency Exchange

Service is always great!

Great fast service always nice.

Never had a problem.

The only reason I give them a 3 is that when I order lemon cake they always place the it with the icing facing downward leaving the icing stuck to the bag

Its Starbucks. Is there anything left to say about Starbucks?