On vacation from California, my vehicle developed a vibration at highway speeds. I also noticed a pulsing motion when braking. I phoned Wilhelm at their Thunderbird Rd. location, and the manager told me I could bring it in, drop it off, and they would diagnose the problem(s) and call me. Shortly thereafter, he called me with the news that both the front rotors were warped, and the wheels were out of balance. I gave him the go-ahead, and by 2 pm he called to say the job was done. I feel the price was fair, and upon driving the vehicle it felt brand new! Quality work and great customer service! Highly recommend!

I love Wilhelm! They have always treated me like family, even remembering to say happy birthday or recognize my family members coming in with me. Their referral and points program is awesome for spreading their good name and getting discounts. They are timely and honest about what they can get done in a day, and they’re open early! I even moved farther away from the shop but have had such good experiences with them, that it’s always worth it to keep coming back!

I will definitely keep coming here!!!! They were very quick to accommodate me even though I made a mistake with the scheduling. Very friendly service. I would recommend coming here for sure !

They were amazing, and broke it down so it was affordable. They have excellent customer service, and mike is just a gem 💎

Dean was my service advisor. He was very cordial and helpful. They had my car serviced and in back to me sooner than expected. I would definitely recommend Wilhelm on W. Thunderbird.

Enjoyed staff. Good service. Was provided information not previously known about standards in industry.

The 3 stars is only because i got an oil change for free. The service was terrible.I received a coupon for a free oil change so I called to schedule with Wilhelm. I’ve used other locations before and had good service. They told me they couldn’t get me in for five days. I took the first available appointment.I went in and had my oil changed when they advised I needed a new air filter. The entire appointment took well over 90 minutes. They had quoted me less than an hour when a scheduled. But still, fine.Today, they called to say they didn’t actually replace my air filter because they found the parts sitting on a shelf. They wanted me to come back in to have work done, again. Absolutely ridiculous, honestly. What a waste of time. I asked for a refund instead.

Very friendly establishment. Great service. Rick The service advisor was so kind I took in a coupon that a friend had given to me after services were completed and he applied it to my costs. $50 off brake service. That coupon clearly stated to present at time of service so I was very pleased. I was so happy with the service and the establishment that I scheduled to have my vehicle inspected by them.My brakes are working fabulous.Thank you so much Rick.Linda R

This is my second time coming here and hope to continue. Reasonable time and they are all very professional. Dean was very kind

This is my go to shop and has been for well over a year (probably 2) and have 0 complaints. I’ve taken a variety of different vehicles which have all had amazing work done. I’d like to touch up on customer service... do not let this sway you from going to another shop! The last work I had done was a head gasket replacement (not a easy task especially on a diesel), the day after I got the truck back I noticed a small oil leak, joe had me bring the truck in the next business day and made sure to get it in and out as fast as possible (within a hour or 2). Point being they do amazing work and very rarely do they need to do warranty repairs, and the one time I had a issue Joe was more then helpful in resolving it.

Came in today for a headlight change on my hyundai. was really dreading taking care of it but Joe and Nancy made it so easy. I did not make an appointment but the technician was finishing up an oil change and fit me in right after. I paid a far less than a reasonable price for the headlight and I am thrilled with my service. Thank you so much! I will definitely be back to get my brakes checked out.

They were very helpful and accommodating to my schedule changes and got my repair done quickly. They also offered shuttle service which was very convenient. I highly recommend them!!

Mike is the man. Super helpful, nice, knowledgeable. I highly recommend Wilhelm off Thunderbird.

Wilhelms is the only place I take my car. They are professional, knowledgeable and the pricing isfair.

First time with your company. Work appears to be good. Was kept well informed. Diagnostic found more problems, and they were replaced. Will be back

This was my first visit to this location. I was greeted with a smile by Conway. He was very professional in his manner and listened to my questions. I was treated the way I would treat another person and I think we are building a good relationship. I will continue to visit this location with all my automotive needs, great people and great service, thank you

Wilhelm is always friendly and prompt. They never try to convince me I need something I dont; one of the most honest companies Ive ever had the pleasure of working with. I dont take my car anywhere else because I know I can trust taking it to Wilhelm.

Excellent service! I drove up and they took care of me right away! Very friendly, honest and affordable!

These guys at #1101 are the best there is, from the time I walk in that front door Iam greeted by my first name there customer service is super an Iam always treated like family. Ive been going to them well over 2 years an with the great service I recieve theres no need for me to go anywhere else. Thanks to all the guys at Wilhelm ..

The employees here are extremely nice. The service provided was done quickly and professionally. I would highly recommend using this company for your vehicle’s servicing needs.

Very good and honest shop, very professional and accurate. I prefer this shop for any needed repairs.

These guys are always great. Don’t try to oversell you on repairs that you might need. Shout out to Conway who took good care of me, despite being shorthanded

I was on my way home and my check engine and bettery light came on as I was passing this location. I made a u-turn and was greeted by Michael. He was very pleasant and listened to what issues I was having with my vehicle.I advised of cost of diagnostics and that it would be about an hour. I said I could wait and he offered to get me an uber and he would call and provide an update and I would have the vehicle the same day. Michael called informed me it was more complex due to needing a computer update from the dealer. You know cars, of course not a simple resolution. Anyway, Michael ordered me an uber to pick me up for the return and didnt charge me for the diagnostic. He was very pleasant to deal with. I will be taking my repair and maintenance jobs to them just due to the customer service!!!

While my son is in college, and away from home, these guys have taken great care of his automotive needs. Theyre honest and thorough. A real blessing!

Save your time and money. They lie about their prices, better off repairing your tire at a small tire shop, at least their honest....their customer service number dont even work.

This place is honest caring and upfront with payment and the outstanding work they do.

Nancy and Kent were very professional and informative. They did a very detailed diagnosis. Even though I was unable to get my vehicle fixed I would return for any other work.

Vehicle brought in for routine maintenance. Inspection found many things that needed the attention of a mechanic. The management staff worked with me and my budget to get the necessary repairs completed. Since the repairs were taking longer than anyone expected, they provided me with a rental car so I would not be without transportation. Great experience. I will return for service in the future.

Replaced my alternator, gave me me 36000 mile warranty. I dropped it off in the morning and picked it up early afternoon. I’m very happy with Wilhelm, I use them for all my automotive needs.

Joe and his team took care of me! Was pleasantly surprised that I ended up walking out paying less than expected! My car needed full maintenance and they stayed late to get it done. Thanks guys! I’ll be back for tires!

Service was great and very helpful courteous staff

I needed a new clutch and throw out bearings. I dropped off the truck late Friday. They diagnosed the problem very quickly. They said they would try and get the truck back the next day, Saturday. They almost got it done, but they came across another problem. And they never received the additional part. I called my regular mechanic and he said I was in good hands. He was right on the money. Great service for a fair price .

This was my first visit. They guys were awesome: Rick and Rob were very personal. They reviewed everything with me. The service was quick. The waiting area is large, clean and comfortable. I will definitely return!

Honest. Helpful. Best interest of customer speaks volumes. No pressure which I love

I was very impressed with the quality of service by Joe and Rod. They went above expectations to help me. The reason I will refer them to others is because of their honesty and the time they took to explain everything they found and the way to fix the problems. I have already referred another to them. This was my daughters car and it really put her mind at ease with the written report they gave me.

It is a great workout in a beautiful place. Take plenty of water.

Great customer service and explanation of the repairs that were needed. Ask for Rick, he will take good care you.

Expensive but seemingly honest.

I am a single mom and have been taking my car to Wilhelm for many years. You are always greeted like family from the moment you walk through the door. I don’t know anything about cars, and live on a budget, being a single mom. The office team is great. If it is dangerous and needs fixed now for you and your kids safety, they tell you honestly. I’ve been told...I would not let my wife, mom or sister drive it like this, let me get you a ride home. On the other hand,.....they will also tell you, if it can wait and keep an eye on it. Let you know approximately how much time you have, so you can start saving to fix it. I’ve been to several locations all over town, depending on where I’ve lived over the years. They are all fantastic. I would not take my car anywhere else. You won’t be disappointed at Wilhelm. I highly recommend.

Amazing customer service from start to finish. Staff found me a great deal at reasonable prices on a set of tires. Already set my appointment for an oil change. Highly recommend Wilhelm Automotive. Great place all around. Coming back here for an oil change

Great place to get tires, good People, clean business, very friendly and great prices on tires, And good tires.Fast and the Mechanic even went for a test ride to see if he could find out what the clicking noise was in the front end of my Jeep. Ill definitely be going back

This was my 2nd visit, first was with a coupon from a mailer. Price seemed fair, wait area was clean and comfortable so I went back for the 2nd time. Again price was good and I heard the desk man talking to a couple of different customers and going above and beyond to serve them the right way. I will go the next time I need service as well.

As always, very friendly and professional, shows they care and price is very reasonable. I have always been going here to take both my cars and will never go anywhere else. Definitely recommending to friends and family!

I would not take my car anywhere else. The manager, Jerry is one of the nicest people I’ve ever met in my life. Always willing to help and never tries to rip you off. Everybody there is very friendly and a pleasure to work with when I bring my car in. I recommend you guys to everybody. Thank you for your services and honesty. Sincerely, Lori Kimbro

The service is OUTSTANDING. Very nice employees and Management. RON IS great. The establishment x-ray good care of their customers and they do it with integrity and respect I would recommend anyone to go there. Efficiency I had no wait time. 😁😁😁😁

Very statisfied. Joe and Rick at the desk helping every step of the way. To the techs in back making the repairs everyone was helpful in every way. They made sure that everything was good to go.

Wilhelm at thunderbird. Thank you!Did a great job changing my Maserati 2018 oil and filter. Confident mechanics. Same job thatOthers on west Bell road refused and had no clue how to do it.. my boss said its a europian car, go to the dealership 🤣🤣🤣.Highly recommended people.

The guys were great and so far my car drives great!

Good service.. would go there again.

Friendly staff and pretty quick on the oil change.

Very thorough examination of my vehicle. Reasonable prices. One of the best non-dealer auto service companies in the valley.

This place is so polite and didn’t do anything I didn’t want done. Did their routine inspection and let me know I would be needing front brakes soon. Price was great and didn’t take all day. I highly recommend them.

Great price and people 👏

This place is awesome Joe the manger will make sure the job is done, I ran into problems with my insurance company waiting on a transmission and Joe call them several time to see what the hold up was. Joe even help and put me into a rental while waiting for my van to be fixed. I have been using this auto for years and when ever I run into problems Joe and his staff fix it. I Love ❤️ this place and recommend to everyone so please go see them. Great Auto Shop! Thank You Mr. Joe and Staff!

Throttle body replacement. Workers were extremely helpful, polite, and sympathetic. Will be going there again.

We would highly recommend Welhelm!! They stayed after hours to make sure our car was fully maintenanced! They went above and beyond to make sure our vehicle was safe and ready.

Excellent - Joe took care of our issues and /or suggested how to resolve in

I will always return to Wilhelm Auto for anything to do with my vehicles..My family as well, they are so kind and the work is beyond outstanding. Love these people..

Knowledgeable and friendly service at a fair market price. Scheduled my service, did the work I ask for, and had vehicle ready in the time they told me. Im thinking these guys will now be my regular service providers.

The teams at Wilhelm auto (59th ave. & Thunderbird) are throwbacks to the “good, honest, neighborhood” mechanic of back in the day. They always give you an honest price, treat their customers with respect and NEVER just find something wrong with your vehicle to make a sale. Whether I’m spending hundreds of dollars or just getting a free checkup, the service is Always top notch.

Quick professional and fair. Highly recommend for all your auto repair needs.

Was very impressed with professionalism and care. Excellent turn around time!

Routine oil change, fair price, done in a timely manner.

Kept applying. Did as I asked them. Great customer service .

They did a great job on my car and even gave alot of place to buy a front bumper from I will be going back forsure

If anything on your vehicle needs more than an oil change, I would find another mechanic. The use of after market parts as well as the lack of knowledge of mechanics is enough to keep you wondering if its really fixed!

Quick and fast place does great work and super friendly.

I was very happy with the service I received from Joe. He didnt pressure me with upselling and listened to what I wanted/needed. He even recommended another shop to do some welding repair that was needed that they didnt feel comfortable doing. I would definitely return and recommend them to friends and family.

I was very impressed on the service these guys did for my truck. You guys show integrity, great customer service, and finished in a good timely manner. I am very pleased and will definitely continue my service with you guys. I highly recommend this place to others, you will not be let down.

I took my car here for a routine oil change. When I went home my car was smoking down the road. I called them and said what was going on. They told me to bring it back in and they would check it out. Found out the tech had overfilled my oil which caused the smoking. Was fixed right away and no problems since. Will go here again. Staff at the front was very helpful and took care of what I needed.

Very happy with this location, had a 10am appt and at 10am car went in, GREAT VALUE, for the service done. Will continue to use this location and recommend to family and friends.

Always kind and helpful

It was excellent as always.

It was very friendly and quick, no problems at all

Clean and professional place along with nice workers. Prices are reasonable and it wasn’t a long wait. Also, because someone I knew got car work done there as well, they gave me $30 off which was great!

I have used the Wilhelm location on Grand Ave for many years. Always top notch. When this Tbird location opened by my house I gave it a try. Top notch. Joe took good care of me. I plan on Using both locations.

I had a good first time experience with Wilhelm! They earned my trust with their professionalism and quality work. They told me their goal was to have me out within an hour and I was out a bit before the hour mark. I will definitely go back for all my services on my vehicles and highly recommend them as well!

Came for an affordable oil change, and left feeling like a V.I.P. client. They saved me money upfront, signed me up for a membership, gave me referral cards for friends and family, the list goes on and on. I am overly happy with the service I have been receiving from this facility. I have recommended to multiple friends and family, because of their great prices and friendly faces.

Very pleasant and personable.

They were very helpful and their work showed me they really care about their customers.

Explained everything in detail and has a great points program!

I called on 1/18/21 to make an appt for an oil change on my 2016 Ford Fusion hybrid. Understand that I have had my oil changed at this location on the same vehicle in the past. He pulled up my acct knew what I needed according to the vehicle and quoted me $49.95 with a coupon. I made the appt for 1/19/21. My husband brought the vehicle for the oil change and was told the price would actually be $65.00!! Apparently my car requires more oil than the $49.95 price allowed, and the extra quart cost an additional $15.00 despite the fact the first five were only $9.99 a qt. This is total bait and switch!! I will not return and will be certain to let my fiends and family know.

Every time I bring my car in, I have had excellent service. Every tech I have worked with has been professional and knowledgable, and my car has been working great!

Great service, honest staff, and a good reward reward points program for regular customers. I recommend them.

Clean quiet placeLittle pricey for filter air filter and cabinet filter

Great Manager if you need anything done on your car this is the place. Its hard to find a business that cares about ttheir quality of work. Friendly and fare. I strongly recomend the dealership on Thunderbird & 60th ave.

Got oil change on a dodge van thats 9 ft tall and the were able to do it no problem and great price thanks

They were able to fit me in, excellent service and pleasant people. Overall I would go back to them again.

Oil change was great and they also known let me know anything else I needed and the timeframe I had to get them tKen care of!#awesome

Best place to go for tires the customer service is excellent and they care about your time and do their best to get you in and out and the price is right always offering discounts

Great place to go, I have my truck, my husband truck and now my sons truckThey do all of our auto, very loyal and tell you whats right, I cant thank them enough forHelping me out with my sons truck, they worked with me on the cost. And if theyDo something thats not right they fix it and didnt charge me. You can trust them.

Repaired the a/c on my 2003 Jeep Wrangler

Rob and Joe were fantastic. No appt and were able get me in and out in record time. Great service, will be back

I work at this location. We offer great service at a reasonable price

Rob always helps us. He is so nice & knows what he is doing

Great service at a great price. I will definitely be using them again.

All very friendly workers, and amazing customer service. Will definitely be coming back here for any future car needs.

Friendly service. I was there on the first day they opened and saw them do a free flat repair and even gave a customer a ride home.

My second visit here and for a second time Im getting a list of things that need to be done to the car that may or may not fix problems, and Im told that the coolant is leaking and I need a $650 repair and a $200 coolant flush to get it fixed, their labor rates are $149 an hour supposedly but I just got a $49 oil change that took an hour? I think $149 an hour is very expensive!

The team is always awesome and informative. Marshall ( I know spelled it wrong) in particular was great . Thanks guys for all the help and will continue to business there!