Jiovani was awesome to work with! Such a nice guy and helped me pick out the best accessories for my new phone! Thanks!

Marquez has been so very helpful. He put me at ease. Really helped me with my problem

After visiting the store, I decided to upgrade my phone and look into an Apple Watch. The employee ran the numbers and said I was eligible for $250 off of a watch since I got a phone, so it was a no brainier. While running final numbers of what I owed and how much needed to be paid up front, I was informed they’d waive activation and upgrade fees ($80 total) and I just had to come in when my bill populates to get that handled. I turned in my old phone so they could ship it back to Verizon. The very next day, I get a call saying to come pick up my phone because I have to ship it myself..... doesn’t sound right. I call Verizon to figure this out and because the employee had used their own email, it locked out the trade in. After two weeks of actual Verizon trying to remedy the situation, Verizon stores opened back up and I got that taken care of solo with no help from TCC. Fast forward to bill population. I go in to get the credits I was told I’d be given for activation fees. I was told “we’ll handle it”. Days go by and nothing is done so I call in. Same response of “It wasn’t done? We’ll handle it”. More days go by and still nothing so I physically go in. Same response. Picking up on a trend? Over the course of two weeks, same response and same result. Nothing. Oh, and that $250 off? Not the case. Just a sales tactic. My advice? Go to an actual Verizon store where they’ll actually take care of you.

Avoid this store! Spoke to Giovani about a new iPhone 12 pro and was looking to trade in an iphone from T-mobile. At the end of the deal his numbers did not match what we had discussed earlier and tried to back track by saying I said something different. The whole situation was a big headache and I’m still trying to correct after 2 weeks with Verizon customer service. Ended up having to go to the T-mobile store downstairs in the mall and the employees at T-mobile had nothing good to say about the Verizon TCC store upstairs from shady sales personal, incorrect sale promos and the list goes on!

He was super dope. Loved the conversation, QT can use some tips from him on his customer service :))

Kim, was so helpful. She went above and beyond to assist me. Did not make me feel uncomfortable. Excellent customer service!!!

I went to ask for a new plan and the salesperson was trying to sell me what he wanted. Then a couple months later, went to cancel my account, the salesperson told me that since i just notified him didnt have to do nothing else. When to different company and got service, to my surprise Verizon send me a bill to months later cause I didnt cancel on time according to them. BS, I did within 1 day so bottom line they send me to collection. So they may have good coverage, but they have poorly customer service for not calling them something else.

Amazing Staff....Will and Kim.....Thank you for your Help and Advice.Amazing service.....

Kimberly G, it’s the best rep, she was super helpful and also super kind! Super recommended ❤️

I had a wonderful experience! Adalid helped me solve connectivity issues. I appreciated his patience.

I went in a couple of days ago to get an upgrade and I was helped by Aladdin he was super respectful and knew what he was taking about 10/10 great employee will be coming back again

We talked about a deal and then once the bill came it came 300 dollars more! Avoid this store it’s a tcc! If I could give 0 starts I would

Dreary store in a half empty mall. I hate Apple products since they are made in the Coronavirus capital(China),and the selection sucks of Samsung phones.

Went in to try to get a plan for 3 phones. Sat there 10 minutes. No Hello or be with you in a moment. Nothing. But 2 other people come in 10 minutes after me and are approached. Talked too. I will find another place to go.

Very frustrating. Ordered second phone. Took about 90 minutes to get through all the talking and logistics. Was told it would be in in 1-2 days and I’d get a call. I called the store several times over 2 weeks, no phone. Called the 800 number 3x. Had to give up twice after being on hold 45 minutes. Third time got a rude rep, asked for a manager. After an hour on the phone was told phone was delivered almost two weeks ago, and if I didn’t go right away to get phone (drop everything I was doing) they were unsure of how long phone could be held.Going to get phone next day (today) and hoping this fiasco and time suckage is finally over. Literally wasted about 5 hours of my time due to incompetence and people not keeping their word.

Staff on hand made activation very easy and fast. Friendly and professional.

We got Verizon and they said the bill was going to be 310 dollars and we have been getting bills of 400 an 500 dollars and we were with Geovanni he is the worst employee there we have had many problems with him an it like 4 or 5 hours to get new phones never got to that store

When I initially came into the store I wasn’t sure what I needed, I just knew I needed a new phone. Adalid G was patient and explained what features came with each phone and helped me choose the right phone for me! Thanks for everything !!!

Caleb, G and the manager - I think his name is Ray, were all very helpful when me and my husband were purchasing our phones. Caleb was very knowledgeable about the product and answered all our questions.

Aydimi was so very helpful and patient. We are senior citizens and have a difficulty with learning the phones and tablets. She surely has the patience of a saint. I most assuredly will refer her to our friends and neighbors.

No wait, (unlike every other verizon store!)

This store is amazing. There was no wait times, and they take care of all your needs quickly. Definitely one of the best experiences I’ve had in a while. 5 stars

Richard was absolutely amazing! I went to have Verizon help me activate cellular data on my iPad, and Richard helped me with another issue. He was very concerned about my problem and was so knowledgeable and helpful. If I ever have another cell phone issue, I will head right to Arrowhead Mall and see Richard. What a wonderful employee—so efficient. Richard is the man!!

I came in to get a replacement battery with an older phone and Jeff ended up getting me a new phone. Unfortunately I needed to return the device today and I returned the phone expecting the usual hassle of a return. Jeff and the rest of the staff was just as pleasant during the return. Highly recommend Jeff and this location for a wonderful experience.

Adalid was very polite worker made the experience better

Customer service was beyond my expectations!!! Aydimi was so helpful and so sweet. Her goal wasn’t just to make a sale instead she presented us with options for the best deal. On top of that, she even let my son watch YouTube kids on her personal phone while our phones were being occupied with the upgrade process. She made sure all of our data/info was transferred and even placed the screen protectors. I highly recommend this particular location because of the quality customer service Aydimi provided.

I have been with Verizon now probably about 15-20 years service good people are good and theyre always willing to help you

We were switching from ATT to Verizon. One of our phones was a locked ATT phone. It was a NIGHTMARE due to ATT. Our excellent Verizon helper, Caleb, finally solved The problem for us! Thank you Caleb and Verizon!!

As always was so very extremely helpful. We went to 4 other stores and she was the first person to spend time with us and help us fix our problem with our phones. She is an absolute angel So pleasant and great personality amazing customer service She is an amazing person and so friendly.

I had a wonderful sale experience thanks to Sean. I had just left another Verizon store and that encounter was horrible. I wanted to stay with Sprint afterwards. But I came to the mall and Sean was awesome. He took care of everything. So I am now a Verizon customer thanks to him!

Best experience I have ever had, the sales associate Jonathan took care of me and helped me choose the right phone for me. He also took the time to walk me through the phone and my plan! Come see Jonathan and have a great experience like me!

Such a good experience, I originally got told I would need a new phone after mine over heated and wouldnt turn on. However after about an hour of trying to let it cool off I came back ready for the worst, a girl name Angel did a manual restart and fixed it, and was so sweet when I accidentally set an alarm off by plugging it in. She was very nice and helpful the entire time and even showed me how to fix it incase I have further issues. 10/10 she deserves a raise! ❤❤❤

Sean was very patient and extremely professional in handling my iPad upgrade today. I would strongly recommend using TCC for your cellular phone needs. The store manager Aydimi is also very knowledgeable and the customer service is superb at this store,

Mariah was amazing. I usually dread going to Verizon, but she made the experience informative and enjoyable. She was extremely helpful in helping us decide which phone was right for us. Mariah shared a wealth of personal knowledge and customer feedback on each brand to help us make an informed decision. I will definitely be returning to this location in the future!

Angel V was very patient and kind while answering our questions about Verizons plans. She signed us up for a new plan that will save us $35 per month. The plan will give us more data per month. Thank you Richard & Carol

I went into the Arrowhead Mall store to pay my first bill and Jeff not only explained my first bill to me but offered me a protection plsn for my new phone and I bought it and feel more assured now! Very helpful, friendly and I never felt rushed! THANK YOU JEFF!

Went to Arrowhead Mall Verizon around noon today. The two men working didnt greet us until after we said hello to them. We asked them if they had iPhone XR and they immediately said no we are out from the holidays. They didnt offer to order online or look up other stores. Hopefully these two do not work on commission, they will not make any money .We did go to another store today at Desert Ridge. We were helped by a lovely lady. We bought an iPhone XR an XS Max, two apple watches, and all the accessories, and a google home mini. All of which are being shipped to us because they are also out. Which we are fine with.

Jeff was awesome. He was really helpful and helped me understand a lot that the store by me would not take 5 minutes to tell me. Will recommend him to everyone.

Gerardo & jio where Awesome

I have been going to this store for years and they have always been top notch. I recommend all of my friends and family to this store. The staff is friendly and knowledgable

Angel Valenzuela is outstanding!She always makes me feel at ease with all of my questions and does not belittle me for anything I dont understand. There needs to be more reps like her!

Excellent customer service. Aydimi really went the extra mile helping me get my new phone set up. Would recommend

This place is amazing!!! Cant speak highly enough about it super nice CS Sean, Aydimi the manager super sweet as well, walked in and walked out with my phone upgrade in less than 30 minutes with screen protector and all info transferred.🙏 Thank you for letting me enken my day off and not taking all my day away for something so simple.

Asal and Oscar helped me create a well priced plan with bonus data, and helped with getting my phone protected all while they were supposed to be closed. Very greatful and I look forward to being a Verizon customer now. :) then they quickly settle an issue I had before my first bill even came through.

Aydimi and Sean were excellent to deal with, very knowledgable, very helpful.

Richard & Aydimi were very professional and extremely helpful. Do to them we have decided to stay with Verizon. Bravo 👏

Great help and great service. Staff on top of there game.

Angel was the most helpful of phone reps I have ever worked with! I am so glad we are new Verizon customers such a great experience!

Asal was a fantastic help to me when I had an issue with my old phone. She assisted me and answered all my questions. She is an excellent salesperson.

Very professional and patient. Knew all the answers to our questions. Will co.e back and recommend to others!!!

Angel Lopez was awesome! He was so helpful and professional. He went above and beyond to take care of my problem!

Great experience today at the Arrowhead Verison store. Aydimi was so helpful and knows her business. Thank you!!

Dont purchase the liquid phone screen protector that claim they will pay your deductible. I shattered my phone screen out on the oilfields. The company(not verizon) refused my claim saying I never signed up. I spent $100 on a invisible phone screen and simple case. Next time I will just get another otterbox. Your representatives assured me this is better. Get rid of that snake oil product out of your stores.

Richard + Verizon = Awesome!Amazing, professional, and personable customer service!

Excellent customer service. Service is a bit pricier than other companies but you pay for the service.

One person working. Need more staff. This is third time at Verizon/apple to get assistance for an SIM/antenna issue. Been around in circles and poor staff does not help the situation.

Angel Valenzuela is just outstanding, every time I have a question she is available and does whatever she can to solve any problems or concerns I have with my device or even my account. I feel proud to be a part of Verizon knowing that they have such great employees!

Angel Valenzuela was pretty awesome, she was easy to work with, was able to walk us through the steps to getting our upgrades, showing us other awesome options and making our visit simple, quick and enjoyable. Definately a five star experience

Aydimi deserve 100 and more STARS, not just 5. There is not a more kinder, friendly, helpful and understanding person anywhere. Verizon is extremely lucky to have such an employee working for them. Aydimi goes above and beyond as she strives to completely and fully understand what the customers concerns are. Cant say enough how well we were treated at the Verizon store by Aydimi.

Jeff was awesome ... got me an s8+ with a tablet case and glass and I only spent $64 highly recommend Jeff and this location

Service was absolutely fantastic. Had major problem for 4 long years finally solved!! Thank you Aydimi and Justin. You both are a credit to version company

Anaka is amazing stop in and see her.

I had a great experience today upgrading my phone. Asal was so helpful and friendly.

Terrible customer service. Cant return a defective and broken accessory that was a Christmas present because it was outside 14 day return policy. Absurd. Now just want to cancel service with them completely.

Love the place. Shawn is great !

Jeffs the best at what he does he is my new phone guy. Plus hes got a cool name!

Sean was amazing I loved his help 10/10!!

CAN I GIVE 10 STARS ?! Asal helped me at Verizon SO MUCH! Sometimes buying a new phone can be a big hassle and take a long time but not with Asal. She helped my friend and I very quickly and even upsold me on a cute phone case and screen protector ! She was very educated and able to answer any question. During the process we had a great time with her and Aydimi who made the experience fun and easy. I would drive out of my way to come to this location and work with them again. They should get a raise.-Happiest Verizon customer like ever

I must say my experience today was awesome, Angel Valenzuela is the best in helping me understand my new device.

Fantastic experience at this store, employees were so helpful!! Asal in particular helped me with several ridiculous phone problems and was completely cheerful to do so, she was so unbelievably belpful!!

Dont listen to Patti Edwards. They have awesome customer service and were super nice when I had questions about my phone being prone to burn-ins with the screen.

I had a problem with my card declining and it just started a whole slew of problems after we already went through the whole process of setting everything up but chris was super chill about it and helped me more than I could ask for.

I had questions about everything...how to backup my photos and videos, move files from my phone to the cloud, move files from my phone to a laptop...Not only did Anthony answer all of them, he NEVER made me feel like an idiot during the process! How cool is THAT?!

Staff is absolutely wonderful, so helpful and kind!Asal and Angel helped us so much with our new devices!

I just got a note 8 30 days ago made my first payment called this store and spoke with a Jacquelyn I asked her if they were having a problem with black screens with this phone and i had to force reboot the phone which I had already done but it also wakes me in the morning which since I had black screen did.Her response was when I asked how were they handling this I was told I only had one man come in with this problem. So file an insurance claim if you have insurance. Since our return policy is 14 days. I wasnt asking for a new phone nor would I ever deal with this store again. The sarcasm and the way she spoke with me was horrible. I have been a customer service manager for 8 years and would of been pulling any of my employees into the office if they treated someone like that with the sarcasm and condescending attitude. I will contact an actual Verizon store and let them know about this authorized dealer and let them know the rudeness of this one staff person.

Audi mu was extremely helpful and solved my connectivity problems quickly. Highest recommendations!

Very helpful and friendly person that went above and beyond helping me today. Thanks

Great service from Angle Lopez knows what he is doing and very pleasant

Jeff is awesome! Extremely knowledgeable and helpful!

Didnt like some of the sells people. Not my favorite

Angel was wonderful and such a great help!Definitely recommend her and all their staff!

Aydimi s so helpful and nice

No Their In Action with customers.

Most helpful with new device and learning curves.

Angel helped me transition to my new smartphone and I couldnt be more grateful. Awesome service!

I asked them to put on a new warranty ZAGG screen protector and they said they needed to charge $30. I am a Verizon customer. Ridiculous!

Sea n was great with helping me

Angel was such a doll!Great help!

Good service

Very helpful with a minor gmail/contacts problem. Thank you.

Very pleasant and gave excellent service

No customer service 😕

Angel was such a great help!

Very friendly and helpful.

Got the help I needed.

Customer service above and beyond

4 was an oops