Awesome 2 day shipping (this was the basic free shipping option) directly to my hotel, complete fit kit and rails, couldn’t find these anywhere else so was thrilled to find in stock and ready to ship. I did buy the cargo box elsewhere as I wanted it installed and to see it first and did not want to drive back to Denver. Wish I would have thought about this while in Denver and visited their shop, definitely could have used the space in the car while traveling. Very pleased!!
These guys are great. I just had them install a custom rhino rack on my truck topper, rooftop tent on the rack, and awning. They did a nice job and the installation cost is very fair. Be prepared to wait for installation, as they are very busy. But most likely youll get in within the week. The store has a lot of good inventory, and the staff are knowledgeable. They have earned their great ratings.
I bought my first Thule box from rack attack in 2007, and bought my Thule tepui tent this year- both transactions were seamless. I lost the key to my old (2007) box this week and they hooked me up with a free replacement no questions asked- that’s killer customer service, I’ll always use and recommend rack attack in the future.
The guys at Rack Attack were super helpful and professional. I stopped in to look at bike rack solutions and they walked me through and showed me the various option. I ended up ordering a tow hitch for my vehicle and the informed me its a two week turn around typically. Once the hitch was in, they called me to schedule the install. The install itself was fast and professional. I also purchased a bike rack and the sales associate shows me the racks they had available and all the features. I would highly recommend Rack Attack to anyone!
The crew at Rack Attack was incredibly helpful. Theyre super knowledgeable, thorough and efficient. It happened to be very busy when I was there, yet every customer was acknowledged and at no point did I feel like I was getting hurried service. I will absolutely consider Rack Attack for all my cargo needs.
Poor service and terrible customer service.So many choices in the world, no need to waste time here!
Everyone I encounter in the store was polite and knowledgeable. My ONLY complaint is that I have to wait for a couple of weeks to get the hardware installed on my vehicle. I’m sure the reason is that they are very good and everyone knows it so this keeps them very busy. For me the wait is not a problem.
Extremely competent, and very helpful. We went in today, and they sold us the correct size Thule cargo box, and helped me install my factory cross bars before installing the box. We wanted bigger, but they showed us how it would hit the rear hatch or cover the sun roof, and got us the best option that would fit. Super happy we didnt just order a box online. Some purchases are way better at a local shop.
I was looking for a Thule awning and found Rack Attack through the Thule website. It showed they had the item in stock and I was able to reserve it for 24 hours. When I arrived at Rack Attack that morning, the team had it ready to go for me. They helped me load it into my car and the whole process was super easy. And I love the awning! Thanks Rack Attack!
Extremely nice staff! They attend to you in a second. I personally went in last second and they helped me select the best option. I will mention this, they carry only the best quality carrier and racks so they are not your cheap options but then you don’t want your rack breaking during your journey either. I give them 5 stars for sending a happy customer home.
These guys are the place to go if you need a ski rack, travel box or rooftop tent. I love my rooftop tent system! Denver store is great too but this is closer to my house.Thank you Rack Attack!
Bought a used truck with Yakima cross bars on the topper and no key. My bike mounts were 2” from fitting, with the help of the very professional staff I was on my way home quickly with a new key. I’ll be back for ski mounts soon. Thanks again!
The staff was professional and efficient. The work was excellent. If I ever need work of this type done again, I would make the drive back there.
Poor customer service. Worse installationHad a platform installed on my truck and the drilling looked like my cat did the work.. removed the platform and sold it.Don’t make the trip to buy products the staff says they have stocked. Just drove 45 minutes after speaking with a person over the phone. Got there and the guy brings out the box and starts the payment process. I start paying and another employee tells him that’s sold.
After having an altercation between my bike rack on top of my car (including my bike) and my garage door header, I arrived at Rack Attack to see what could be done to repair the blown rivets on my roof track. The team did a fantastic job of running me through my options and coming up with a solution that helped me maintain the ascetics of my vehicle while repairing the damage caused and restoring the racks functionality. When I received my car back, I was delighted with the quality of the workmanship and the overall restoration. It was hard for me to tell the difference between how the rack looked now vs. how it had looked before, which was my goal. In the future, if I have a question or issue related to the cargo rack on this car or any future vehicles I have, I will go to Rack Attack first. I highly recommend them for both the quality of sales service and knowledge they provide and the quality of their installation teams work.Also, as part of this adventure, I stopped in at the Denver Store to pick up a part that the Golden store did not have in inventory and phoned over to the Denver store to hold for me. They were likewise very helpful and knowledgeable. It reflected a consistent company culture of customer service excellence.
I went in looking for cross bars for my Jeep! The staff was very knowledgeable and friendly and I left with my cross bars within 15 min.Fast and friendly! Great service! I’ll be back!
I called in, they had the exact Yakima rack I wanted in stock, they offered to set it aside for me. They also recommended the correct cargo net. I stopped by a couple hours later and picked up. Couldnt have been easier.
Love Rack Attack! Weve purchased a couple toppers and ski racks at this location, as well as gone back for a couple minor repairs. Everyone there has always been so knowledgeable, helpful and easy to work with. I couldnt recommend them more!
Rack Attack Denver-West is our go-to source for all things ‘sport auto/truck racks’. Be advised that they’re a busy shop. Plan to spend some time. Additionally, and through no fault of their own, there are presently supply issues! Plan well in advance!
I purchased an $800 cargo box from these guys while at the store a few weeks ago. The employee that helped me explained to me that the box would arrive in a few days and she would give me a call when it was delivered. Well, I waited nearly a week and still hadnt heard from her. When I called and asked about the status of the box, another employee said yeah, weve had that here for a few days and that he would tag it for me and I could come pick it up anytime.Last Sunday (and a few days before our road trip), I loaded up my 10 month old and showed up to pick it up only to find that nobody ever marked the box (that I paid for two weeks ago!) and they didnt have any in stock. Clearly disappointed that Id wasted 2.5 hours of my weekend, the best the employee could do was say yeah, Im sorry about that. Another shipment arrived yesterday and today I took time off work to drive 1.5 hours to pick up the box since were leaving town tomorrow. No discount or even an Im sorry.I would think hard about giving these guys your business.
Visiting from out of state mid-July, we werent sure of a purchase. Matt stepped up 110% to show us choices and availabilities..He was so patient and complete in his knowledge. We appreciate the time he spent helping us make the right decision.
Very friendly and accommodating. Took no time to talk through ideas and work out the perfect set up. I did not shop around but the pricing seems fair and on point with my budget.
Great place. Huge selection. Helpful staff.
Rack Attack in Golden is awesome. Their website is easy to use to find products specifically for my car. Every person I spoke with (which was about five) - were able to pick up where the last person left off. My installation was seamless. Their product offerings are outstanding. Pretty much anything you could want on your car (rails, racks, boxes, all of which I got) they have or can get. Absolutely delighted that MINI of Loveland sent me their way. Outstanding service all around!
Great staff and service here! Friendly, prompt, and were able to immediately get me what I needed to secure my Thule Box to my roof. We’ve used them quite a few times, and keep coming back because their prices are great, their staff are super knowledgeable, and the location is great.
Great, if it isn’t ordered. No follow up. They will not call you back and tell your order is back ordered. You can asked to be contacted back by manager no contact. Called four times and finally had the manager answer so I could get some info on my account. Only to be told, yes I see Yakima has in stock for over 2weeks, but your order won’t ship for at least another week. Nothing we can do!!
THEY ACTUALLY CARE (Thank you, Christian!). I came into Rack Attack not doing my full research and on edge about being manipulated or persuaded to purchase products that I didnt actually need. My anxieties immediately dissipated thanks to Christian. He was transparent about what I needed and what were the bells and whistles. I shared my financial constraints and he was understanding and accommodating. In fact, when he helped me bring my purchases to my car, he recognized that I did not need all the equipment I needed, but could actually purchase something cheaper. He saved me significant money! THAT is beyond customer service and customer care! He deserves recognition or a bonus of some sort. That sort of behavior should be recognized and rewarded by management. I would recommend Rack Attack Denver-West to friends, and encourage them to connect with Christian! Thank you, Christian!
I feel bad for the owner of this business. I went in to purchase a bike a few weeks ago on the weekend. Out of the 4 employees I saw working, only one was actually helping customers while the 3 other employees were watching videos on the store computer. No one came to help us when we were looking at the bike racks and after 5 minutes of just standing near the registers, one is the employees finally looked up from the videos and helped us purchase a rack. I was about to just leave, but was already there and really wanted a rack that day. I said I feel bad for the owner because the owner was paying 3 people that day to watch videos…and those employees clearly could not have cared less about the business or helping customers.
I went in for a minor fix and even though they were busy they squeezed me in. The service could not have been better. Ive never had better more personal service anywhere in denver. In particular, Evan was phenomenal and so helpful. Thank you.
Professional and well run org. Called for quote on hitch and bike rack. They understand the products and gave good advice on which features were best for my situation. They kept my quote on file and when I was ready for the install so was Rack Attack. Checking around you will find they are competitive. Install went as advertised. Nice job Rack Attack.
I needed to find a solution to mount my Yakima Fat Cats onto a Toyota Sienna, with just side rails, to mount a few pairs of skis for an upcoming trip to Utah. Several sporting good stores carry only Yakima cross bars, which are back-ordered indefinitely, and could not suggest any other option. I thought I was out of luck until I called Rack Attack and they discussed my situation and suggested a different system by Thule, which they had in stock. I picked them up that day, mounted them in about an hour and they worked perfectly. Everyone at the store is friendly and really know their stuff. They will be my first call the next time I need a rack for my vehicle.
Extremely knowledgeable, kind staff. They have lots of racks on display and everything I wanted in stock. Feels good to support local businesses, too. Go there!
Above and beyond customer service. I popped by near closing to see if I could order missing parts for my roof mounted bike rack. They closed up, and continued to rifle through their spare parts to find what I needed and give it free of charge. Additionally they printed out pics to show installation info. $0 on my end, so have to give these folks props for their work. THANK YOU!
Looking for a rack system...? Your search is done! Contact Rack Attack. Excellent customer service, very knowledgeable, patient... I cant list enough positive praise for their team. The Denver-West team helped me with a new purchase of a Kuat NV 2.0 plus a 2 bike add-on, making the investigation process and buying experience all positive. If I could give them 10-stars... I would. Thank you Denver-West team for beating the price of your competitors. I will always refer friends to your store for rack systems and will always go to you for any possible future rack system needs. Great Job!!!!
Josh the manager was awesome, he was knowledgeable and very friendly.
Very friendly and professional help. I was looking for a rooftop bike rack and they walked me through the options they had available. It was a very good buying experience and they even helped me get lock cylinders for my rocketbox that matched the keys I had for my roof rack towers. I will go back there for future roof racks and accessories. I highly recommend them.
I was looking for a Yakima or Thule roof cargo box, and sent these guys an email on Friday afternoon. They responded within 10 minutes with multiple options, and invited me to come in.I went in to the store on Saturday and got awesome customer service. The staff were all really knowledgeable about the products and helped me pick out the right (Thule) box for me. They quickly installed it and showed me all the functions.Just an awesome experience - Id recommend them to anyone!
I had a great experience dealing with the very friendly and helpful staff at the Rack Attack Denver-West store. I was looking to purchase a newly offered rooftop tent of which they only had one. I also had questions about this product. Aaron immediately sent me a in store review of the product and put a hold on it, for me. Shortly there after, I purchase the product. However, since I spend a lot of time in Mexico, I was not able to pick it up. They were more than willing to hold the item until I get back to Colorado. Hence, nothing but great customer service.
Customer service experts! Spent a lot of time with me on the phone going over bike racks. Ordered a hitch and it came in quickly! Thank you rack attack!
I recently bought a Thule box for my Outback, my main requirement was that it needed to fit in my garage and be big enough for all of our mountain toys. The staff at Golden was amazing and their selection of options was great. In and out in under an hour and completely thrilled with the experience and the quality of the box!!
Had two opportunities to visit Rack Attack. One for new feet on my Hullavator Kayak Rack and another to purchase a new bike rack. Both times the service was fantastic! Very knowledgeable and super friendly! Thank you Rack Attack!
Excellent customer service. They were ready for my car when I arrived for me late afternoon appointment to have a hitch installed. Did I mention maybe the best customer service Ive experienced in a long time.
The staff are all extremely knowledgeable about the products they carry. They are never too busy to walk you through all of the finer details on each product that you are interested in so that you are able to make your own informed decision. They are never pushy, just really great at providing customers with the information that they need. I would definitely recommend them!
They don’t do what they say they’ll do- and with attitude. My wife & have spent over 25k in the last 10 years in this story and had a fine experience till this week. I doubt I ever set foot in the store again. With other rack stores, REI & Amazon why bother with people who treat you poorly!!!!!
Theyre very helpful and friendly. I would definitely recommend it.
Needed a bike rack for two bikes to be installed between our RV and our tow vehicle. Staff was helpful and sold us a rack that was a better choice based on our need. Staff recommended a trunk/hatchback rack instead. Much better fitament!
Really impressed with the team, very knowledgeable on the product and service was first rate, definitely would use them again.
Great service, professional and friendly. Also decided to have them install a hitch on my Kia rather than deal with the dealership. Will return in the future for future purchases.
Just bought my 3rd rack from Rack Attack (two bike racks and a roof cargo carrier) and process went smooth as silk with them putting it together and slipping it onto my hitch when I arrived.Tech service and advice during COVID was very helpful. This store is always my first phone call when I start shopping for Racks
I wish I could give the Golden location 10 stars. I called today after speaking with the COS location because a piece of my roof rack fell off. The piece wasn’t sold individually so COS called around and found one in Golden, but they wouldn’t arrange delivery (I purchased in COS and have since moved out of state). When I called the Golden store the manager Josh didn’t know what I was talking about, but found the piece I needed and set up shipping. He didn’t even hesitate. I’m very appreciative as I would’ve been out $70 in not being able to repair my rack. I’m kind of bummed to learn Rack Attack doesn’t have an option for parts, but I’m very grateful their staff offer such great customer service.
Rack attack will be the only place I buy any racks!! They assembled my bike rack and installed it effortlessly and gave me a tutorial on how to use it. Thank you again Rack Attack!
Excellent product knowledge, great customer service, and good value for the money. Luke was awesome!
I went in looking for the most specific, outdated Audi roof rack tool and they literally gave me their only one for free. These guys just locked my business for a loooooong time.
Ive been a customer for several years and always find the service to be excellent, knowledgeable, friendly and prompt. They have a wide array of choices for all the items they offer. They have been my go to place for outfitting all my vehicles.
Work is fine, parking at this location is such a fuster cluck, id find another provider on this alone.
The staff was very friendly and helpful. Very good selection of racks in stock.
Great team. Ready with my order right when I arrived and loaded in into my vehicle for me. Highly recommend this place!
Rack Attack was not only helpful, from the time I walked in, I had my new rack basket installed within 45 minutes. I will be back and recommend them. Great service!
Showed up on my way out of town looking for one specific part for my Yakima ski rack and Evan with Rack Attack came in clutch. Amazing and dependable service. Will come back again for any of my rack needs!!
These guys are great and super helpful! I emailed them some ski racks that were for sale on Craigslist that I was considering buying, Rack Attack told me exactly what missing parts I needed and how much they would be and if it was available. Super friendly and helpful when I went to pick up the parts and they fit and worked perfectly!
Fantastic local shop for all things rack related. There was certainly no lack of selections, display units and super helpful staff! Their staff quickly pointed us to a great bike hitch rack that is actually also a local colorado brand, and had us out the door in less than 15 mins with a great buy.Will certainly consider them for any other add-ons to our car and just wish we had found them sooner!
A professional friendly staff, they will go out of their way to make sure you’re taken care of, you can’t go wrong purchasing from them.
Dustin and Evan at the Denver West location are on top of it. They found the part I needed for my Thule Ski Rack instantly; I was in and out the door quickly. Give them a bonus because they are a model of excellent customer service!
Didn’t know what to expect, but what an awesome store and the staff rocked it! Issac offered to test fit my car with the box I wanted. Yeah, sold! Also purchased locks for the rack that matched the box and he came out to install them! Rad! Left the shop ready to explore.They’ve earned my future business! Nice work, dudes!
This is a great business to work with -- knowledgable and friendly staff, great products, and good pricing. Highly recommended.
Rack Attack Denver West employee Justin was incredibly helpful and gracious. He assisted me over the phone and coordinated a nationwide search for a rack that would accommodate my car. He was terrific and I would not hesitate to recommend Rack Attack as the go-to place for a terrific selection.
I am so happy with my service at Rack Attack. It was the most enjoyable waiting situation I have ever had. Great employees!
Josh just sold us and installed a class 3 trailer hitch, a Yakima Backswing Adapter, and Thule T2 Pro XTR for our Rav4. Josh took the time to make sure we had what we needed with all the needed accoutrements. We will be taking it on the road soon. Thanks Josh.2. Very helpful in figuring out what to do with our shift rack.
We had an issue with our skybox in that it wouldnt open. We had bought it at REI but I ran over to rack attack to see if they had any ideas about what was wrong as they are close by. They spent at least 30 minutes with me, took the handle apart and cleaned it out, put it back together, and it worked perfectly. Because they were not busy they didnt even charge me, though I would have happily paid them for the awesome help. I will definitely be buying our next rack purchase from them!
Guys were awesome! They were affective, courteous and professional at all times. They did everything they could to make sure my orders were filled within a timely matter, even within a pandemic where one could say bike parts and equipment were very difficult to find, they did and in a very reasonable and effective time!!I would highly recommend these guys for all your rack attack needs!!!
Excellent customer service from staff that really knows the products in and out. Would recommend.
The guys at Rack Attack in Golden are very knowledgeable and can point you in the right direction and give you suggestions and advice, even if you dont know what you exactly want. Tell them what you want to carry and they can suggest to you what you need based on your description, at an economical price.
Such a great staff to work with, very helpful and took the extra steps!
Best in the biz. Great experience from sales to install. Couldn’t recommend these folks more.
Quick, knowledgeable and great customer service. Went in without a set appointment time. After a short consult I was told Id be set up and out the door in 30 minutes. True to their word the Thule Canyon XT Cargo Basket was installed with Thule Aeorblade bars and I was out the door timely. Hard to find these days but Rack Attack Denver-West made it happen.
This is my 2nd or 3rd rack purchase from the Golden location. This store is detail oriented and customer-obsessed. Josh’s personalized service made it a wonderful experience! New rack and new ski box on our new X5. Love RackAttack!
Got a cargo rack here. The staff was friendly and helpful and got our box put on for us quickly.
The Denver West Rack Attack is a great place to get your vehicle rack & storage needs met. The staff makes you feel appreciated. They understand that choosing Rack Attack is a choice & they make sure that there is a real value to what they provide. Theyre not just a distributor, they make sure that what you purchase is what you want & they make sure it will fit on the vehicle & will work for what it was purchased for. Aaron is a great guy & well be back the next time we need to purchase a rack, vehicle storage or rack accessory.
They did a great job finding the right Cargo Box for our Highlander at a great price.
The people at the Denver-West store were super helpful, had the parts I needed, and were accommodating when it came to picking them up. Ill definitely look there the next time I need Thule parts.
I brought in my pop-up camper earlier this summer to the Denver West location and had rails and crossbars and bike racks installed by the Rack Attack team. Throughout, they were informative and helpful. When we took the camper out after having hte rack installed, the ceiling lights in the camper didnt work. I brought it in, they volunteered to look at it and, yesterday, they spent several hours to find out that it was a coincidental blown fuse (and not the roof penetrations from installing the rack as we suspected. Dustin and teh whole team are great to work with and I really want to give them a shout-out for tracking down the issue with a smile on their faces (at least what I could see behind the mask). Thanks again! Ill be back with my future rack needs.
Great staffSuper friendlyEasy to findHuge selection and inventory
Had an awesome experience with Rack Attack in Golden. They were quick, pleasant, and helpful. They price matched both items I bought and even installed the rooftop cargo box for me. The whole transaction including putting a the box on took 15 minutes tops. Very pleased! Was way easier and just as cheap as going to a big box sports store.
Have purchased several racks from here all is good
We had an issue with the roof rack that we wanted installed on our vehicle, but Brandon and team moved quickly to remedy the situation, figured out the new system that would work with our vehicle and the install went flawlessly. Appreciate their ability to quickly remedy the issue.
These guys were super responsive, especially with being so busy. Was able to pick up a part I forgot to order within a few minutes of calling. Great experience!
Bought and had a trailer hitch installed, and bought a bike carrier here. Aaron was very helpful making recommendations and made sure we understood the operation of the bike rack. Great experience!!
Aaron and the team at Rack Attack are top notch. They are experts on all the systems and vehicles, you just walk in, they check your vehicle, make recommendations and can install if that is something you want them to do. They installed tracks on my truck cab and I have been back several time since for parts and attachments.
Always super helpful from installs, to buying products, and even support when you lose your lock core keys. If youre in the market for any sort of roof rack or trailer hitch, Id recommend you give Rack Attack a visit.
Friendly and expert advice along with great inventory and selection of products!
Great staff offers fast and friendly service and shipped products to me, very knowledgeable people.
Highly recommend rack attack professional and friendly staffed help me right away and got me what I needed and out the door in no time at all!
Very professional team providing excellent customer service. Had basic cross bars installed couple years ago and have experienced no maintenance or wear issues after much heavy off road use. Returned again this week to purchase/install roof top tent with platform. Again, had great experience and Dustin was very professional, knowledgeable, and helpful. I highly recommend Rack Attack for your rack/tent install.
And amazing group of guys! They are swamped with business these days as everyone’s getting outside however they took the time to do a thorough review with me regarding my Rack needs, go through multiple options And come up with a plan that works great for me. I wish they could get it installed quicker! But that’s a sign of a good business they are fully occupied these days and that’s wonderful. Can’t say enough good about everybody there everyone took care of me and answered all my questions.
The staff here are terrific. Had purchased 2Tuhle Hullinators for our kayaks. One was bent, they sent in fir warranty, got a replacement & staff were amazing.These are our 3rd racks from them on different vehicles, highly recommend their service.
Awesome experience, great advice for a custom setup!
This is the only place I will go for rats. They are very friendly courteous and knowledgeable. The pricing is great and they show you many options before making a choice. They recommend the best thing for you out of experience with specific vehicles and specific gear.
These guys are hands down the best. Super helpful and Ill continue to go back for all my soon to be roof rack needs! :)