Have purchased technology gear here over many years. They are an Apple dealer and offer nice deals during Apple sales events. Similar to big box hardware stores, you need to do your research and learn to find your way around. Occasionally you get knowledgeable help from an employee that focuses correctly on your scenario and provides right information, most often you need to ignore the lie of hoping for dialed guidance and work the system to reach the right understandings about what is available and how that translates to your picture. Good inventory in computer, phone and TV. Have always done well enough with the clerk on hand that have never needed to talk to the store manager. It works if you work it. Photos attached

Recently picked up 3 new 24 curved monitors. I have been very happy with the monitor. I decided to purchase a new TV for my bedroom found an excellent deal. My only issue was that after looking through the store for 15-20 minutes I finally had to ask for help. My experience normally sales reps greet you when they see you looking at their products. However the sales rep was very knowledgeable and helpful I feel like I got a great deal

Everytime I go to Best Buy they are so hopeful and very pleasant. I dont know that much about technology, but Best Buy has really helped me out alot. Thank you so very much to the Geek Squad and to the employees on the floor, very helpful.

Got a good TV deal and service. Good place to shop for a variety of electronics and tech support.

Jim at appliances was so helpful and engaging. He jumped online and showed us a few deep freezers, and we bought one! Thank Jim!!!

I shop at the store online about every 5 to 6 months. I get headphones and others things too. Thanks for your service. Your online store is awesome and easy to use.

Always great products, usually pretty good sales. Customer service is always awesome when you finally get it, they seem to be busy busy busy most of the time. I like shopping there when I have money to ’spare.🙄 Whatever that is.😂

We went in just going to look at big screen Televisions as we are having a home built, but came across a great deal we just couldnt pass up, we also bought a Sound Bar, both were Visio! John in Electronics/Television helped us and was very informative and very gracious and friendly, thank you John for helping us! We give John an absolute 10!!

Randy in customer service ( at Grand Junction, CO ) was very knowledgeable, helpful and nice!! He went out of his way to make sure we knew how to use our product. Kylie also helped and was very nice. Great employees

Total tech is a joke. No on in the USA answers calls they are all impossible to understand. They cant figure out literally anything. Complete waste of money. Cant contact anyone at local store anymore. This place is a joke

My iPhone 11 screen stopped working and apple made an appointment with Best Buy to repair it. I showed up and they required me to erase my iPhone so they could run diagnostic tests that couldn’t be completed due to a server shutdown by apple and then told me to come back in 2 days for a $200 repair! I walked to the mall and had it repaired in 15 minutes for $180 and they didn’t need to run tests or diagnose it as it’s common and said Best Buy knows this!Never again will I go to Best Buy for anything phone related.

They let us look and then a clerk came over to help. The price was better the Lowes. Will be back to buy in November

Well they did have what I needed and it only cost twice as much as Walmart. My favorite part was the upselling other products and the $200 All Devices warranty.... nope. One guy recognized I wasnt with the car sales and he pointed me to what I needed. I really appreciate you not cramming more blah blah blah into the experience.

Good place to shop around and find some electronics. Ive been keeping an eye on different locations through this microchip shortage caused by the Pandemic. This location still offered curbside pickup and has in-store pickup as well.

I had a radio install set for 2 hrs at the Grand Junction CO location. I handed the installer the part I needed hooked up, showed him what I had already installed, and told him what needed to be done. He told me they didnt have time to install it. I told him it only takes about an hour to do at most, and I was called in 6 hours early, so it shouldnt be an issue. Apparently the national call center had booked the wrong service. He starts to tell me how I need to buy an additional 100$ digital loc from them even though there are several YouTube videos showing the exact part I had being installed. Of course I expected this even though they say Best Buy will hook up parts purchased else where. I knew Best Buy was going to sell me more stuff, and I didnt mind paying more even though I already purchased the part I needed. So now Im pushed back another week because of their mixup even though I explained exactly what I needed done, before I even came for this appointment. When I asked to speak with a manager, there customer service couldnt even be called to that direct store, it goes to a national calling center. I returned the part I bought from Best Buy and got a refund but at this point Im done. I really hope the same experience doesnt happen to you.

Cell phone staff are marvelous in sales, information prior to a purchase, and assisting in solving seemingly impossible difficulties we some times create for ourselves. Thank you for your service, patience, and staff.

I had an amazing car stereo installation done by Rich with the Geek Squad. Rich was very knowledgeable, super personable & listened to my individual needs. I had some residual issues from the previous car stereo installation, so Rich consulted with his supervisor Mark for a solution to fix the issue. They certainly went above & beyond to ensure I had the Best installation & quality of work. Ive been shopping at this store for several years, but this was the 1st equipment install, and it was superb!!! I would recommend this store & Geek Squad highly!! Thanks Rich & Mark 👏

The salesperson was straight forward. They didnt have what I needed. They might be able to piece together something that might work but it would be best to order from someone that deals in the older style equipment. Thank you for being honest and straight forward. Will be back for other needs as they arrise.

I recently bought and had a car stereo installed with best buy and I have not been having a good experience with it. The Bluetooth doesnt work all the time, the aux cord was not connected, the back up camera was not wired into the head. The new stereo faceplate is loose and doesnt seat into the dash because the mic was installed in a lazy fashion. I took my car and got out of there. I recently discovered that my car horn isnt working either and suspect that it was broken during the install.

Went to get a special cable. They were supposed to have two. Couldnt find it with the cables. They found it in another part of the store. All good.

What kind of business doesnt allow calls to be placed to your local store? You cant call your local store, it redirects to a national call center. After a 10 min wait for someone to answer the phone I get told I need to talk to a different department. The estimated hold time for that department is 19 mins?!? Ridiculously poor customer service. Actually no service since I dont find a need to wait 30 mins on hold for a simple question. Your competitors answer the phone.

Horrible staff. Extremely rude. Overpriced. Best I can say. Yes am in retail also..Hope its not the norm. Or just grand junction coWish I could give a more negative number. Held covid awful. U will reap what you sowBye bye best bye

Nice quiet place off the interstate😎

Bought $3,000 of home entertainment equipment from them in early August. They never delivered or installed. Cancelled my appointment without notice. Returned everything and will be buying online. Dont buy from these guys if you expect any delivery or installation. They dont deliver.

Tried to buy a Verizon phone 7/2/21 for our business account. Best Buy could not sell us a phone outright or in any capacity because we have a BUSINESS Verizon account. If I had a consumer account, theyd be able to help.

Been here twice. First time: Customer service was very accommodating. Second time: Cashier was friendly.Seems like a good trend.

Bought a phone from best buy, guys here were very knowledgeable and very fast on service! Easy, quick, and professional. We went in the morning it wasnt busy at all, makes it easy especially with kids.

Pretty much the only electronic store on the Western Slope to carry a wide range of products. Great staff, usually has all of the products in stock, really good deals and wont be beat on price!Shoppers tip: Im an employee here, so just ask for Matt and Ill help with any tech needs!

Always the best deals on Verizon phones. Their phone insurance is cheaper than the Verizon store too, and usually replaces the phone with a brand new one.

They fixed our computer for a great price that included 5 other devices we can get fixed, we were hacked, but best buy fixed it so we didnt have to buy another computer, and in a timely manor keeping us updated on what was going on with it and what our options were. I highly recommend the geek squad they are awesome!

Look real simple. If you want car audio talk to the guys in the shop, not floor sales.

Thanks to Garrett. He was so helpful. He helped me and my sister for over an hour! choosing the best computer for us we probably drove him crazy but he was so patient with us and I’m so impressed with his customer skills. Will definitely be back!

The guys in the installation department are great. Went above and beyond in helping me.

Best Buy in Grand Junction is great. Plenty of good products and services with helpful employees.

The person who helped us was very helpful and knowledgeable. It made the process of switching carriers less painful.

Best Buy in Grand Junction does not stand behind their product and allow customers to return products your customer service or very rude I’m not very helpful I would suggest not buying anything from the Grand Junction location

Amazing in store customer service in the auto installation dept. Beware of the new national call center, they really have no clue and severely messed everything up and they covered for them. This national center is the worst decision made ever

Im probably being too harsh because of the COVID pandemic but... They need more than one Sales Agent working the phone area, Finally after 32 minutes another agent finally came to help with my phone,, The sad thing is there were very few people in the store.

In need of technical upgrade for my business, new computers etc. Low pressure sales, really listened to my needs and got us just the right set up! Well done! Keep up the good work!

I bought a $1,299 Samsung QLED television from Best Buy in Grand Junction. Using all supplied instructions, I am unable to keep the picture and sound synchronized. I called the store for help and get a recording that the store isn’t taking calls.I hold the line for assistance, explain my problem to someone (who knows nothing), and am put on hold for 16 minutes the first time and six minutes the second time before hanging up.This is very poor service in my opinion.Be forewarned that Best Buy is not currently taking care of their customers.

The staff and costomer service is great. I love shopping here.

Mark and the auto tech team did an amazing job installing my stereo and sub.

This store is horrible as all of this company. They dont have a serious word. We travel 150 miles to pick up a stove after we called and got confirmation to go and get it. What a joke. Now they have to do the delivery since we rented a van and paid for gas. Is getting worse. Dont buy there.

If I could give them negative stars I would! The absolute worst place to try to shop! My husband and I tried desperately to buy an IPAD but we literally could not get a single employee to help us. Customer service is a thing of the past. This is exactly why Amazon is going to put all these brick and mortar shops out of business, and if this is how I am going to be treated when I go into a store then I am glad Amazon is putting them under.

Both visits went great. Knowledgeable sales associates made it quick and easy.

A drone I wanted was out of stock everywhere I was looking, even online. Went in to this Best Buy and asked about it, they said they had it in stock! Awesome to get to pick it up and start flying right away!

Hi I need to share if you have any issues with an order placed online Joseph Valdez the assistant store manager is 100% your guy! I ordered something online and it never came. After 7 weeks of waiting I finally kinda had it with waiting. Upon reaching out and requesting a replacement product THAT DAY, for what i had ordered 7 weeks earlier. I was blown away with the ease Joseph Valdez handled the situation rectified it and scheduled me to pick up product low and behold that day! I could not be anymore grateful to Joseph, and Best Buy, but clearly Joseph had the touch to rectify, solidify and make good in minutes, it was close to amazing!!! Thank you Joseph!!!!!

Helpful clerks and staff. Helped me find the product I needed at a lower price than any other store had the same product list for. Very happy with this experience and would urge anyone to shop there!

It is a Best Buy. They do a good job at keeping the place clean.

Best buy has lost sight of their customer service as an important part of running a retail business. The employees are trying to make the best of a bad situation, but you can tell they arent happy and turn over isnt the best. It feels like you have to make an appointment just to walk in the dang door. And then they want to charge you to do what has always been part of their job, helping the customer. I understand that everyone is trying to survive, but they are literally chasing people away from their stores. Might want to rethink things so you can get some customers back!

Mark in Car Audio is awesome! Hightly recommend based on his knowledge staff, kindness, and promtness to help and call back. Will definitely return to store based on his service. Thank you Mark!!!!

Dont go they dont have much things in stock. Seems like they dont care.

Excellent customer service technician are very knowledgeable which is big plus....

I have always had a good experience with best buy. I have picked up 3 laptops from them this year and they had good quality equipment at some of the best prices I could find.

Good prices, very helpful sales associates. Jerry and Linda were especially polite and not overly attentive.

Thanks Garrett for selling us the perfect TV!!

Great help. A very knowledgeable computer salesman. As with all things inventory was a little sparse.

What wonderful customer service i received from Josh Jones. Not only did he come to my home and measure the area for my brand new refrigerator, He also kept in touch with me until it was brought to my home. There was a missing part and he made sure that it was ordered & installed. WOW, soooo nice....

Awesome bit they need more RTL-SDR EQUIPMENT IN STORE PLEASE

Jason in the cellular department was extremely helpful and knowledgeable on a variety of sections/departments in the store to answer all my questions and to help find a solution for me

They never have anything in stock. From PlayStation/ Xbox to printers, and record players. What good is a store you can’t shop?

Lots of employees standing around talking to other employees. I waited ten minutes at the cell phone counter/desk and the employees never asked is I needed anything or even knowledge me. I spent a total of 30 minutes trying to get an employee to help me with a memory card for.my cell phone. I just wanted to know if memory card I picked would work in my phone. Out of the six employees I tried to get help from. A young man helped me and showed me the key lock for my phone he was a real life saver and restored my faith in your store.Your store is great its clean products are on display selves are stocked. Work of customer relations and you could have 5 stars.

Ok store. Employees are a bit impatient with you. Normal high prices

Amazing staff!! Helped me out and gave me a discount. Best buy..you rock!

Always have a great experience here never wait and the people always ask if you need help

We waited for half an hour this evening and even asked the greeter if he could radio someone for help so we could get an Apple Watch. He radioed, which was great! However, not a single employee came over to help us even though multiple were free and staring right at us. We were very unimpressed by their staff on this visit and it left us with quite the sour taste in our mouth. It will be awhile before we go back and will probably only go in if absolutely necessary.

This place is terrible with online orders! Ordered a fridge and had all kinds of complications with delivery and customer service. Extremely irritating and unprofessional, never buying anything like this here again, absolutely ridiculous.

Everything you need for electronics. Just be careful with pricing. Sometimes you will find online cheaper.

I took my brother here. Parking was good. I did not go in. He did find what he wanted.

They showed an item in stock, but it was nowhere to be found. Staff refused to help try to locate it. Ended up going somewhere else and spending more for the item I needed.

Check on a Apple TV box 4K. Very helpful.

They took away the option to talk to anyone in the local store, you get sent to their “national hotline” which is no help. Especially when most of them speak broken English and I can’t understand half the conversation.

Quick service, friendly and very honest staff.Great selection of products.Was in and out with the perfect television for my needs in under ten minutes.Cant wait!

Everyone is always so friendly and helpful.

I have never had a worse experience with a purchase/ return within warranty. Best Buy has completely changed its service model to include all phones being answered by an automatic service, incredible wait times with no real hope of a person answering, if your call does get answered, transferring your call to multiple team members.I have bought many purchases from Best Buy the last 10 years and I will never return. I pity the team members that are part of this disorganized “organization” that preys on consumers that are unable to navigate this maze system or just give up due to the amount of time and patience needed to get anything completed. Bye bye has been Best Buy! Learn how to treat consumers in a way that shows respect and value to his/her time.

0ut of most if not all of xbox play station and plat station equipment.

Good place for whatever electronic

ALMOST the worst floor salesmen Ive ever encountered. The store seems unorganized and its impossible to find someone to help you. I went in for a part I had the number on and had tried to order online but needed to contact the store, I was able to drive there before anyone answered my call, I was on hold for over 45mins. I would of spent a lot more money there if I could of found help. And no, googling something isnt helping. I can do that myself thanks. Train your staff please and keep your stock updated, just my 2c

Tried to call and could not get anyone and we went to store and it was not any better

I would give it no stars if it let me. Since when did they stop doing set up and delivery, i have no legs and no one to help me, so i need someone to deliver and set it up. For the money i would have spent you would think they would do it

Didnt have what I was looking for in stock and the person helping me was useless!

The staff is very helpful. We came in, asked for directions, was pointed the right way, and went right up to the desk to pay. My brother is actually purchasing a gift for my kids and they allowed him to pay over the phone and it was very easy. Customer service makes all the difference

Store was clean but you require your employees to be up the customers button to much

A clean store... but they need to be more friendly if they want to attract ppl to buy the product vs having it shipped online.

Great customer service, really reliable and easy to talk to employees.

Its like pulling teeth to get any help. Once you start walking over to ask someone they literally look down so they wont make eye contact with you.

Does not answer phones. Does not have updated inventory online. Will not support this location ever again. GJ may be the only place whos geek squad is not very geeky. Instant gratification buyers beware, other online stores may offer more reliable results. Be warned.

The service overall was really pretty good. They have a new check in system where you need to have an appointment to drop off your computer. I was happy that I only needed to wait for 15 minutes pushing my sick computer around in the cart. They said that some people have to return in a couple hours to drop off their computer.

Had a 10 am guy came in late helped other people that didnt have an appointment bad service for some

My boyfriend and I drove up from Moab Utah today to purchase a new washer and dryer...we did our homework and knew exactly what we wanted...I suggested Best Buy from past experiences in Nevada California and Arizona and every time I had a great experience...well not this time in Grand Junction Co...we waited over at the appliance department for a bit until someone finally asked if we needed help we replied yes...FINALLY when someone did come over to help she was short with us very impersonal and when they were out of the dryer but had the washer she didn’t even request a replacement or different one to get the sale whatsoever...anyways very disappointed in the customer service we lacked today...now going to another place to purchase what we drove here for...

Can be hard to find help at times otherwise great place for all electronic needs.

This store and company are an absolute joke.... We ordered online for store pick up, was told it was in stock. Found out 3 days later that it was not in stock and could not tell us when it would be available for pick up, and was told it was not there problem that they didnt have answers, and maybe you should shop online for Black Friday, well since it was not a Black Friday purchase I asked when I might expect the merchandise in store or get a refund. They advised it was my choice but the where busy and yo come back later. Wow, great customer service and great way to manage the store. What a joke, corporate should probably offer some training and support to this store or shut it down. We will never do business with this place again.

Purchased new refrigerator, icemaker didnt work. Took them a year of have repairmen come out with no success in order for me to exchange it.

Dont bother trying to call. You will be on hold until the end of time listening to whistle music!

I bought the new Ipad pro 11 inch. At first I was very lost and confused on how to go about buying this product, in fact I was a bit hesitant on going through with the buy. I shop at best buy all the time and I am usually never disappointed. Sometimes I will get standoffish service but this service really stood out to me. One of the sales associates named Peyton was there to help out with buying the Ipad. I have never received such excellent service while at this best buy. Peyton was very knowledgeable, understanding, and overall he was the reason why I went ahead with my purchase. If anyone ever goes to Best Buy, request Peyton, he is fantastic!!

Quick n easy. Order online zip in n out. Friendly staff

Always an awesome experience when in the Grand junction Best buy. Customer service is unmatched

Linda and Jim great customer service..

Typical Best Buy, but there isn’t much comparable in the area.

Wanted to purchase a appliance..Waited more than a half hour...then went to Home Depot...