Imagine getting tons of reviews describing the guy at the desk being rude and inconsiderate, and then responding saying that the customer was in the wrong every time, and then still not having the intelligence or self awareness to realize that you need a reality check.Its funny how when you look the reviews here the most popular key word to sort through is rude and other terms to describe how terrible they are.The man behind the desk is clearly a very ignorant and small minded man. As he has clearly stated before, he is doing just fine business wise and there are plenty of other junk yards to do business with. So please do, this company is a terrible representation of this industry and deserves any losses coming his way.

This Mexican was the most rudest person I have ever meet today 7-30-21 he said I need a mask to conduct Bussiness in his establishment I said we are not required to mask but I’ll wear a mask if he provides it since his making decisions for my health he said I need to get out because I’m trespassing I wanted to take a photo of his business card and he jumped with covering his business card like u see here I called the Grand Prairie police department but left because they didn’t give me an eta please don’t spend ur money in this establishment let’s get this place bankrupt or start listening to their customers this kind of attitude is unacceptable

I call to see if they had a part for my car the man answered the phone I said good morning his reply was what you want how rude I’m not going to spend my money with anyone like that .I called back to see if I could speak with a manager or the owner he tells me I’m waisting my time .and everyone is not having a good morning like me .11/05/2021

Really bad customer service. Depending on who you speak in their office rules change. On the process to purchase a transmission, on their web site info is missing mileage so called customer service. One of the reps was able to provide VIN number so I could research history. Unfortunately wrote the number bad, when i called back to get the number rectified another person denied to provide VIN number. The new rep denied to provide VIN number again with an attitude. Told him they have provided several times in the past, he called my a liar.There is no reason to have this kind of customer service. Something so simple unless they are traying to hide something?If this is the sales process I dont want to find out what comes next during warranty, exchange or delivery process.I do not recommend buying in this place.

I was looking for some parts for my truck and some places not even answered the phone call and some with bad attitude. I did call Alamo and they had my parts plus they have fair prices and they are friendly I recommend this place.

Very bad customer service theres a Mexican guy that he talked 2 people like hes the biggest man in the world. Very bad experience i wouldnt ever walk in that place agin

Wouldnt return my call.Update to your response. So Im expecting to spend up to $5000+ on a LS motor, and thats your response? Glad your business is doing so well you can turn away that amount of money

The worst junk yard price are too high the attitude is even worse the just looking for fight with customer stay away from this place

Hey thanks for your support and try some of these places

They have very bad service they didn’t respect the customerAnd they not have any fair price everything expensive

Called on Monday to see if they had a rear end for my truck. They quoted me $550 dollars and said yes they had it. Since I am in Oklahoma I asked them if they could send my insurance company an invoice. They said no we cant send an invoice till the item is paid for. I said can you send them a quote so that I could get the Insurance company to issue me a check to pay for it. They said they would send it never did. Called back 4 hours later they said they were sending it but never did. Called them back and said can you make sure the rear end is ready for pickup and put my name on it for Friday.. They said yes they could do that. So long story short called Friday and they said it was ready. Drove all the way to Grand Prairie to pick it up. When I got there told them my name and what I was there to pick up and they said we dont have anything under that name. But we will send a guy out to see if we have it. 30 minutes later the guy comes back and says we dont have that rear end. So in the case here you see they are not a good business to deal with.

Rude and disrespectfuli guess all the 52 bad review wrong and rude to you guys

Terrible experience here, I’ve been a long time customer and I was very disappointed in this last experience, the individual that helped me was very disrespectful. Always rude to customers. Won’t recommend doing business with this company at all. I’ve called multiple times to speak with the owner and the same individual picks up and says he is a manager then proceeds to get disrespectful and even went to the extent of calling me from multiple phones and cussing me out. Very very disappointed

Worst place ever the people over there have very bad attitude the should be out of business

Terrible experience, very rude staff, terrible employees, overall a terrible place to get any parts from. The employee is very rude and ignorant. A fraud employee who doesnt even listen to the customer. I was being very polite and he was being very disrespectful. I dont recommend doing business with this company anymore.

Awful, just awful.

Bad customer service, rude people

Expensive and rude staffs

If there was a zero star, I would give. The fat guy is always rude. Would not recommend, do not believe whatever they tell you. Theyre only interested in your money.

Good prices

This place has so many selections for used quality car parts. My third time buying from here and definitely worth the drive from Austin. Buy with complete confidence, plus the staff seem to really be as professional as possible.

This is the most terrible place I’ve ever ordered for auto parts in the US.Bought an engine from them all the way from Africa and paid trusting them to deliver a working engine but to my greatest surprise they sent me a knocked engine.By the time it got here (Nigeria), it was discovered Crankshaft is bad, connecting rod broken and inside the engine terribly black.When they were called all they could say was there’s nothing they can do about it.I gave one star because I must give one according to google.If you need value for your money please don’t transact with Alamo autos.

They didnt have the part I was looking for, but they told me who had it! Very cool client service here

Terrible and disgusting people working hereVery rude and expensive partsSpecially a short fat guy that don’t know how to talk to customers and was being so rudeDon’t recommend this placeCheck other junkyards for parts, most of them got cheap parts with friendly staff

Three experiences here so far, each one was a winner. Staff was quick to pull parts and was willing to negotiate a bundle deal for me. Very happy with Alamo.

Good people

Get ready to get ripped off... They sold me the wrong year hood and refuse to help me out and hung up on me twice. Worst service in the world. I would have been happy with at least half my money back but lesson learned, will never be back to that dump.

The service here is exactly as so many other reviews write--TERRIBLE!!! Stay away, there are many better places to buy a part.

Bought a motor from them. They stated it was tested a good motor. It was not. The motor was installed and knocked harder then the engine we pulled. Would not give money back wanted to give a store credit only. Why would you want to buy another motor from a company that sells bad ones. ?????There are much more reputable salvage companies in the metro. This one is clearly not.I also need to buy a transmission for a 2014 mustang lets see Alamo has one and LKQ has one same price. I know who I will not be calling for a tranny. Big mistake Alamo enjoy it while you can.

Good Parts but very Expensive

Bad behavior with customers, they are very unprofessional, they dont know how to treat customers.I have many bad experiences with them, one day I arraived 30 minutes early they closes they said we dont want sell with bad behavior.One day I called for one of part and asked for color they attended my call and said come and see I can not tell u the colors. Same experience happened with my other friends.

All salvage rebuild cars

These people will flat out lie to you. Do NOT trust them or their parts. Had a part shipped in that looked like it was run through the crusher before it got here. Ship it back to them and they refuse it....total waste of my money! I gave it 1 star only because Google made me...

These people are a joke. when they have a variety of transmissions from the same car they price them differently. you call them and they say they have the cheapest one but when you get there they tell you its not there no more and they try to sell you the most expensive one. makes no sense they just waste peoples time and try to take your money. stay away from this junk.

Worst place ever to even go there. Extremely rude customer service and only concern about money..no refund n u loose ur money...

The guy that help me he was cool he let me go out on the yard n let me pick my stuff..😄I like it so far

Purchase a use 2010 Acura tl transmission from them,with low miles.car runs great..great sale person,good parts great price....

Called for about a rim for my car.

Watch them they will charge everything separate.

Staff was very rude and belligerent.

Very expensive sometimes more then the dealership, and no polite to the customers!

Easy is the best!

Beware the worst people ever, I purchased a motor and had it installed and it was bad, took it back and was given another bad motor! I took my losses and purchased one somewhere else.These people are ruthless and only want your money then leave you hanging. All they need to do is sell scrap metal there cars are junk!

The owners are rude and disrespectful and they are only after making a quick buck from you

A little pricy but the only place I could find parts for newer models

Tested and trusted with good warranty on every part.

Low class people, no manners, hang up on me 3 times

Told there would be a part but when I got there was taken out to go actually look, and no part was available. Help was not courteous either.

This is the worst place that I ever buy auto parts I dont recommend

Worse place to get any parts from. Dont recommend

Terrible. Called to see if they had a part and was told yes. Went there and they did not have a part. And they were rude.

Worst people and Worst company to deal with bad parts and services they sell you whatever so you end up with store credit

Worst salvage yard in Texas SENDS THE WRONG PARTS AND DOESNT WANT TO REFUND BEWARE

Great prices

Had the right part at the right price!

Rude behavior

Great place to buy parts!!!!

Best service in town

To expensive

Staff is incredible rude.

Best in town

Parts too expensive

Worst service ever

Cheapppp

DO NOT DO BUSINESS HERE !!!Bad experience with this place. I made a purchase with them ... they gave me the wrong one. When they returned they told me that I asked them, of course not, I told them that they need my money because they did not have the correct part, now the only thing they offer me is credit in the store and they do not accept that it was their mistake.Now I am struggling to raise the money to buy the part elsewhere and with a credit of 800 dlls. that I dont need.In the end I will have to pay double.

DO NOT GO THER BAD BADRaza Aguas with these thieves do not buy them or the garbage, I bought a $ 4000 motor and it is useless and now they come out with that of store credit and with the Hispanics they are more spend and WATER WITH THE SELLER people do not buy here before doing business with this place read the reviews for some reason they are set by race waters

Very bad service

The worst place of parts aki in grand prairie want to sell as new parts were new

No cheese is worth this place they sell you the parts and then they are not and they do not return you money they force you to grab a credit so do not go they are rats

A crappy service, they put prices on cart-part and you arrive and they tell you that there are two prices, you choose the cheapest one and it turns out that the very despotic owner tells you that he is not going to sell it to you because that is the $ 225 price, the most face when you are seeing that it is the VIN name of the $ 125.00 they want to make people dumb or they do it rather I like working in an Auto Salvage ... I knew what they were doing and did not leave me ... and the owner The only thing left for him was to say I no longer sell it myself and scoundrel ... there in photos I leave the evidence.

Everything is fine but when you give them a revajita nothing that is their price they do not lower you a peny less a dollar

Excellent service

Very good place

It is the last place to look for parts, its parts are good but very expensive

Well.

They are shits

Excellent

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