I dont have any pictures other than the numbers of the trailers we liked but have to say everyone here is so nice and helpful. Drive over from Medford to look at their stock and connected with Nick who was super helpful and knowledgeable and totally understood we are just beginning to try and find our retirement trailer. Cant wait to go back and see more to try and decide
Just purchased a new 5th wheel, Scott was our sales associate who we found to be friendly and extremely knowledgeable, which helped when making our final decision and selection. Mandy was awesome too, clearly explaining available options with financing and service warranties. We can truly say the entire team and experience was professional as well as fun with no pressure...thanks so much!Barry & Desi
Awesome helped me out when I was barley 20 yes old and got me a roof over my homeless head at the time.
Thanks to the good people there! They took care of me and my problems in a flash and were very professional/polite with it all. On my way a Happy Camper! Hope everybodys day goes this well! ☺
Kobe was our salesperson and provided excellent service! He gave us the freedom to look around without sales pressure. He noted what we were looking for in an RV and showed us models accordingly. It was a professional yet fun and relaxed experience! Rob provided an excellent run-through on the features. Gary, the owner, is always friendly and welcoming! The sales associates say hello when encountered and opened the door for me several times. I like how they make you feel special. We just picked up our RV and are very pleased and they are very appreciative of the business! I am happy to refer them anytime! I should also note that they treated my kids very kindly and even put on a kids movie while we were signing papers!
I just wanted to tell EVERYONE how great of a place River City RV is. True to their word, honest and extremely nice. Gary is awesome! Thank you guys for taking in our trailer. I will definitely send anyone looking for an RV to you guys. Thank you again
Great place, friendly people, especially Nick who helped us with purchasing our new 2021 Hideout travel trailer! He was very kind, patient, and understanding! He did not pressure us on what to buy and when, just simply made recommendations! I would recommend anyone who needs a new RV to come buy here, and I would especially recommend Nick!
Worked with this business for about two weeks to sell my travel trailer. Although the salesman was slow to respond I stuck it out because I wanted to sell local and support a Grants Pass business.Today I was told they are pulling the offer because the owner is selling the business and they can’t purchase any inventory until the transaction is complete .Free advice. Don’t deal with a business in transition.
We had a fantastic experience buying our new Outdoors RV trailer. It was a pleasure working with a locally owned, home-town dealership. The sales process was simple and straight forward. There was no pressure and no “playing games”. When we took delivery, the service department spent all the time we needed to explain every feature thoroughly. We recommend River City to everyone, because of their professionalism and personal attention with their customers. Thank you River City RV for our future adventures!
Awesome customer service and they were able to recommend other businesses that might have the parts they did not carry. Parking seemed limited but the lobby was comfortable with kid coloring books to keep them busy and the restroom was nice as well
I will never buy an RV anywhere else, This is the best business I have ever dealt with, customer satisfaction is their priority, we had an issue on a used trailer we purchased there, We called took it to the service dept and they not only took care of it they did more then we asked, the staff, sales department, and owners are top notch, I am pleased beyond measure.
River City RV is the best. Fantastic service, and super professional. While purchasing our trailer they asked if our truck had a Brake Controller, our truck did not, they went out of their way to contact a local mechanics shop and had them get our truck in immediately.If you are considering buying a trailer definitely look here. The level of customer service is top notch. Which is rare these days.
I inquired about a 2020 Winnebago Micro Minnie travel trailer through their website late in the evening and Gary got back to me first thing with a price quote and beat the price of my local dealer.Included in the quote was the final purchase price with registration, taxes, and such. It was completely transparent.I was in a time crunch for this purchase so and Gary brought in his guy to prep the trailer, which was his day off, the day I agreed to put and have it ready for me the next day and provided the walk through.As far as the final purchase...all I can say is smooth as can be. They had the trailer ready, and all the paperwork completed. The financing manager is Gary’s wife Mandy, and she was as pleasant as can be. We were in and out of the finance office in 20 minutes without any upsale.The final walkthrough was the most lengthy part of the process, but who doesn’t want to learn about a major purchase that you just did?So, if you want to make a trailer purchase with full transparency and no BS from a small family owned operation and great inventory give River City RV a try, you may be pleasantly surprised.
My wife and myself bought a used rv from River city RV on 6-19-21 and we asked for estimates to replace a shade and to replace a small awning. We never received a call back for these two requests. No communications after the sale. Will take our RV to a different dealer who cares about their customers.
We would like to Thank Scott, Gary and all the Wonderful people who helped us through the whole process of purchasing our new Outdoors CreekSide Trailer. Everyone was professional, answered all our questions and the service was AMAZING!!! We are so excited with our new Trailer and cant wait to go camping. Thank You All
Staff efficient, friendly and knowledgeable . The home down buying experience and service far exceeded expectations.. Gary and Scott helped make getting our new Montana 5th wheel a great experience. This is our second RV purchased from River City RV and we are loyal customers. The service department is first rate whenever we need them or have questions.. Thank you.
THE WORST SERVICE DEPARTMENT EVER. THEY HAD OUR TRAILER FOR OVER A YEAR WITH ALL SORTS OF EXCUSES AS TO WHY IT WASNT FIXED, THEN TOLD US THEY WOULD COVER THE BILL AND THEN A YEAR AND A HALF LATER THREATEN TO TAKE US TO COURT OVER THE COST. WILL NEVER RECOMMEND NOR GO BACK. IF THERE WERE ZERO STARS I WOULD SELECT THAT. GO ELSEWHERE.
Absolutely happy with the service we experienced at River City Rv. We got the exact camper we wanted with no hassle. They even threw in a starter kit. 100% recommend.
River Ciry RV went above and beyond with their service and help. We are from Central Oregon and they took us to get a trailer to get our car home. We would recommend them.. They made our experience go very smoothly .
Good parts place with friendly staff. Stock of RVs is small right now.
Outstanding service!We visit family in Grants Pass often and would wander the RV places to look for the next big thing. We loved the family atmosphere at River City as well as their large selection and knowledgeable staff. Never could find exactly what we were looking for (We werent entirely sure what that was yet!)While on a trip in another RV we found the perfect trailer for our family at a nearby campsite and immediately called River City to find out if they had one.They didnt but Keith, our salesperson, pulled some impressive strings during early July 2020 Quarantine times, to get one ordered for us to be delivered at the end of the summer.I drove 6 hours one way to get it and they took the time to explain all the features, even recommend a weight distribution hitch for our truck that was better suited.We never felt like we were a burden or a customer, it was like picking up a trailer to borrow from a good friend who wanted to make sure you took care of it and had fun.Lots of RV supplies and items you may need passing through too.If you are within 6-7 hours of Grants Pass, OR and are looking for an RV, call Keith immediately.The kid at the counter makes a mean pot of coffee too.
Theyre the best 🙂 around here been working with them for a long time 10 yrs all my friends and family we will not go anywhere else. There teams are the best in the industry. Nobody can beat them. My friend and family come from out of state to use them for all are rv sales
Couldnt say absolutely anything negative about River City Rv. Some of the most genuine, nice and respectful people we have ever come across. Keith was so easy to work with and was so personable and we didnt feel an ounce of pressure to buy. It was the easiest, most hassle free buying experience you could ask for. Not to mention fantastic deals. The drive from san fransisco was well worth it.
I recently purchased a travel trailer through don and he was very professional and helpful in getting the transaction done :) then I needed a power cord on a Sunday and the parts dept is closed but the gentleman that was there helped me anyways !! Thank you soooo much you guys rock at customer service!!!!
I was from out of town and had a mishap with my camper that made me afraid to drive it home without a quick fix. River City didnt have time for the full fix, but they secured the broken part so I could get home .... at no charge! Great folks. Great service. Ethics that are hard to come by these days. Highly recommend!
They were out of the parts I needed
My experience is a little different. I sold my RV to River City RV. Don B. was really great to work with. Communication was awesome and transaction went very smoothly. They came to me and met me at my Credit Union. No hassle, no nitpicking. My Class C was nice and I was treated with respect. If I find myself in the market for a future RV, I would make the trip from SW WA to see what they have to offer.
We had an amazing experience at River City RV. Our salesman Nick was outstanding. This was our first RV and didnt know what to expect as we looked at other places in the Rogue Valley and didnt have a good experience. A family member told me to go see Gary who owns River City RV due to excellent customer service, selection of RVs and prices. What a recommendation... Not only did we get our RV for an incredible price, we could not have asked for a better experience.
We live in California and have been searching locally for a fifth wheel. In our search on Rvtrader we noticed a fifth wheel at River City RV that we liked and decided to call on it. We spoke with Gary and he was so responsive and helpful we decided to drive our trade in, a Class C, 415 miles north to Grants Pass, OR, to look at the fifth wheel and have them look at our Class C. We loved the fifth wheel, it was cleaned and detailed for viewing and was exactly as Gary described it. They were generous on our trade in, the financial details were well organized and fully explained. Micah walked us through the unit, he was very knowledgeable and answered whatever questions we had, and within two hours had the deal finalized. They are extremely honest, helpful, responsive, and absolutely no pressure. I have, and will recommend River City RV to all my rv friends. Thank you to Gary and staff for making our purchase such a great experience! Sharon and Keith
We really reccomend River City RV. We worked with Keith. He was an excellent, knowledgeable salesman. They repaired a slight scratch and the awning exactly as they promised. They got us financed at the best rate too. Thanks Keith for being so pleasant and honest. Thanks Gary for the great price.
Micky was our salesman. He was great about getting us the deal we needed and answered all our questions. Cant wait to go camping.
NO PRESSURE, GREAT PEOPLE TO MAKE A DEAL WITH IN BUYING A TRAVEL TRAILER RV.
Donna and I want to thank Keith and the crew at River City RV. From the no pressure time spent looking for just the right travel trailer, the time spent working on the trade in all the way to the walk through at the end they were extremely professional.We will refer all our friends to you!!Thanks again.Tom and Donna Gilles.
Nick Matthews gave us excellent service. We came in knowing nothing other than wanting an RV eventually and Nick showed us a huge variety of styles, sizes, and price ranges. He provided a lot of information and made our experience pleasant. I highly recommend asking for Nick if you’re wanting an RV.
Their customer service is a bit rough to swallow. Extremely arrogant. Not all. The gentleman that showed us around the park seemed very sincere and interested in helping us find what we were looking for. The problem started with the money! The going back and fourth with some points that had a we dont care if we make a sale attitude. The guy helping us kept going back and fourth when my husband would ask what something meant or he didnt understand where they got their numbers. Then the sales manager came in with an attitude and a chip to go with it. He says, what is it you are not understanding? So they went back and fourth. The tension started getting uncomfortable. Maybe my husband could have set back and looked at the numbers a different way, but the manager didnt take the time into explaining the numbers a little different seeing my husband wasnt understanding the way it was written on paper. Instead, the manager started insulting his intelligence. Ive been married to this man 30 years and have never seen him get so angry that he walks out. He tries to understand what the other person is seeing and works with them, but this guy was out of control. As were walking out I said Im sorry to our sales man, the manager says, He doesnt understand because he doesnt know his math! Im sorry but as a business you dont Ever say something like that. Even if you want to! So disappointed!
One of the best buying experiences ever. We went to several dealerships in the area before coming to River City and it was a breath of fresh air. Scott Busby is a fantastic salesman that really treats his customers right. We trusted him from the very beginning and he didnt let us down. The delivery process was fantastic and everything was ready when we arrived to pick up our trailer. We love our new Cougar and couldnt be happier with the way we were treated by Scott Busby and all the staff at River City RV.
Scott is a great person. He was very helpful, direct, honest and knowledgable. Would recommend him to everyone and will.
I called to purches some roof repair tape an schedule mr rv for repairs an before I could even finish i was rudely told parts was closed an then hung up on. They will never see any of my money and I will never recommend them again.
Sales person Nick was very easy to work with and made the purchase easy. When we found a bent Jack once we got home, we simply called and the said come on in and well get that replaced. It was that easy! We would recommend River City RV for all your RV needs.
Devon was fantastic! Very personable, knowledgeable and helpful. Great service! Mandy was also incredible! Keith was such a pleasure to work with! Super guy! Really enjoyed a stress free buying experience! Thank you!
Great customer service. We got a great motorhome at great price and it was what wanted. Our salesman Scott was great and Jon from the service department on our walk through as well. Would definitely recommend River city RV.
Great selection . Wonderful service! Scott and the guys were twice willing to stay way late and got answers to all our questions. No pressure, simply serving our needs. Will be back there again.
Awesome experience with these guys. Keith and Reggie were super helpful. Gary also made sure they worked out a deal for us. Would recommend them in a heart beat.
From the minute we walked onto the lot we have been taken care of, cannot say enough nice things about this place !!!From Sales to Service it has been a great experience to say the least .We purchased a used toy hauler/ fifth wheel got it home and the refrigerator failed, no problem they took care of it, they sent a driver to pick up our rig and brought it back to us ( we live in another State )Now that is great customer service !!I would recommend River City RV for all of your RV wants and needs !! Great sales staff and service department ❤️
Scott was very thoughful, professional, and the purchase couldnt have been smother. Delivery all set up! Thank you gentlemen.
Just bought a new fifth wheel. Scott and Nick in sales were easy to work with. Gary and Jake in finance considerate, quick and made the process painless. When during the walk thru a manufacturing defect was discovered Erin, Steve and Rob went above and beyond to make a bad situation right. Our thanks to everyone at River City. Highly recommended if you are in the market for your next RV.
Great place. Wonderful people
Great prices and awesome service. Scott was a no pressure salesman. Friendly and honest too.
We have purchased three travel trailers from River City RV over the years and have been extremely happy with each experience. They go out of the way to explain all of the RV’s features and even found us an extremely low finance rate. Trailer was clean and ready to go when we picked it up. They are the best!
Absolutely a wonderful experience from start to finish. Micky our salesman was amazing, the general manager Gary Blacksmith was top notch even his wife who did our financing was wonderful. We love our new Winnebago.
I LOVE THIS PLACE!!!! Mandy and Nick Mathews made MY DREAMS COME TRUE! Im a single woman and just a low life bartender with good credit. I got the RV OF MY DREAMS within 1 hour! There is NO OTHER place to buy! GO FOR IT PEOPLE....MAKE YOUR DREAMS COME TRUE!Janet Newcombe, Medford Oregon 2/16/20
Great experience, really nice people to deal with. Scott Busby is a very good and knowledgeable salesman that dealt with our craziness even in his days off. The walk-through was very well done and we feel like we are ready to go in our new RV.
We purchased a 2017 Keystone Hideout and couldnt have had a better experience. The salespeople and management did everything right. We gave them our price range and they hit it out of the park by finding the perfect model to hit every check box on our must have list, all while staying within our budget! They even were able to add a weight distributing hitch! The few small issues that the new RV had from the factory were quickly repaired and our delivery day went very smoothly. River City RV went well beyond our expectations and we could not recommend them more!
Wife and I are very happy with our purchase. From start to finish everything was A+. Reggie, Gary, Mandy, Erin, Scott, they were all awesome. I would highly recommend getting your RV at River City RV!!
Our rep Joe is a super star since he spent so much time listening to my elderly mom rattle on about her back pains and other things that had nothing to do with us buying an amazing coach! All of the staff at River City including Mandy, Joel, Rob, Mike, Scott are all top notch. This is my 5th RV, but my first with River City, and I believe its been the best experience I have had thus far! I highly recommend them. All our best... John & Stephanie : )
Awesome Customer Service!!!They made our buying experience so smooth and made sure we understood how everything works. I could go on and on about the great experience we had working with them. I highly recommend buying your next recreational vehicle through them :)
We had a great experience. A very accommodating, friendly and knowledgeable group of people. Our salesman Micky did a great job keeping us updated from the day we looked at our 5th wheel to the day we purchased it. Devon did our walkthrough with us. He was so knowledgeable and patient with us. We had many questions, asking the same thing more than once sometimes! Great experience, we would definately purchase there again.
Everyone I met there were friendly and very helpful. What a great bunch of guys. I love the trailer. And would definitely do business with you again. And would recommend you to friends. Thank you for your time.
Our salesman, Chance was pleasant, professional and did an excellent job finding us an RV that met our needs. Shawn did an excellent job on our walk through answering all our questions and going over all the systems with us. Shawn even came to us on his day off to fix a leaking sink. It was overall a great experience purchasing our first RV. Delivery went smoothly with the exception of a flat tire that had to changed but Tim, the delivery man, was a joy to work with and the spare tire was installed in short order despite the pouring rain. The crew was great!
Keith was very helpful in finding us the trailer we wanted. Even delivered it to our place in Wonder. We recommend him & River City RV to everyone!
Absolutely what Southern Oregon is all about! The team at River City was truly on MY side when I was shopping for my new home. The worked their tails off to find the perfect trailer for my budget. They also have an incredible wealth of knowledge and have helped me with every question and issue Ive had since my purchase.This is the place to shop! Ask for Gary or Carrie and I promise you will regret NOTHING!
Our experience at River City RV was outstanding. The entire process was fast and totally painless. Gary, Mike, John and Jan were all very personable and helpful. I would encourage anyone looking for an RV to start here. They are willing to work with you and my guess is you wont need to go anywhere else. Thanks River City Rv.
We had a great experience with River City RV. We were very specific with our needs for a travel trailer. We worked with Gary and enjoyed the way he did business. We did not feel any pressure. Delivery of our trailer was very comprehensive and thorough. Would buy here again!
.The Best Place to Buy. These guys are wonderful.They stand behind thier products 100%. I truly cant remember when I has such great customer service. They will help with anything. I will reccomend them to my family & friends. They have a customer for life here.Thanks to the Entire Crew!
Quality products and great service ❤️
I have a lot to say about the wonderful service we have received from every single person here at River City. Mike, our salesman has been so friendly and helpful and not a second of pressure. He took all the time we needed and was very patient. Mike was so knowledgeable and answered every question we had. Without reservation.. we will recommend RC to every person we know. Thanks so much. Most business today dont care about customers, but you do !
First Im 20 year old and going into dealerships is hard without getting you looked at like Im just a kid, but when I walked in Mickey and Reggie treated me like I was anybody else with 100% respect thats why I decided to give them the sale and they gave me a great deal. I went to multiple dealerships and got zero respect. Bottom line I would go to them any day of the week and would recommend them 100%.
Reggie was amazing! There was NO pressure. We said “this” is what we’re want, and “this” is what we can afford, and “this” is what we’ve seen online. He did not waste our time. We financed and signed within the hour!! We recommend RIVER CITY RV 💯%!!!
Great place!They got us in on short notice and back on the road in no time. I am so happy to be sleeping in my own bed.Thanks guys!We would defiantly buy another rv from River City.
Gary, Scott and John were great. Very helpful, great price on the exact 5th wheel we were looking for.
We really have enjoyed our experience with our salesman Mickey C. He has made sure all of our requests have been fulfilled with our order of a new 2018 R.V. Mickey is a NO pressure salesman. We absolutely love our new R.V. Thank you to all the people at River City RV who helped to make this a wonderful experience. Happy camping!
Great experience. Micky was great to work with. He shows you everything youre looking for without any pressure of buying. Probably why they have such great reviews and do so well. Great place to shop and well maintained lot.
It was a fantastic experience. There were no games. What they said they would do is what they did. This was our first experience shopping for an rv, but we had been looking around a lot. They are truly a class act. And our Montana 5th wheel has worked great and we love it. I would definitely use them again.
We recently bought a Rialta from Gary at Rogue Auto and RV. The experience was one of the most satisfying and heartening we have had in a long time... Gary was considerate and concerned and ensured that we knew what we were getting into, as we purchase it long distance, sight unseen. We had previously owned a identical Rialta and I assured Gary that were fully congnoscente of the ins and outs of the unit. As a older couple we would strongly recommend Gary and their way of doing business.
I bought my first Rv from them in 2016 and had excellent service and I have now come back and just purchased another rv and received the same high level of service. The staff here is honest fair and extremely professional, being from Portland I did most of my deal over the phone and email and they delivered on everything we agreed on. If your in the market for an Rv and you want a fair deal, honesty, and overall good experience contact these guys. Kudos to Gary in sales and Mike the service manager.
Joe was so helpful and worked hard to get us the travel trailer we wanted. Everyone was so friendly and super nice.
Rude, wouldn’t even come out and look to see what brake light bulb I needed while on travel. Had called and they said they would look at it and help, arrived to a rude woman who told me they have many different bulbs, that I should know what I need. Unfriendly, not helpful. Will continue down the road without a brake light.
My salesman, Don, was superb -- thorough, honest, accurate. I will recommend River City with every opportunity.
I just got back from MT. The RV is AWESOME!!!!!! I have been bragging to my friends about the service I got at your store and I recommend to all to check you guys out first. I have been getting strangers very interested in my little RV. I was stopped three times by folks who wanted too know more about my RV. Now I feel like I can travel a bit and enjoy my retirement. Before this RV, travel for me was very limited due to my disabilities. There is no way to describe the freedom this little rig has given me. I thank you and your personnel for a great experience and will recommend you folks highly!
Thus is the second 5th wheel Iv bough from River City, both time were excellent experiences.
This was one of the easiest purchases we ever made. We went in knowing what we wanted and what we were willing to pay. Our salesperson, Carrie, did everything in her power to see that we saw what we wanted without any high pressure to purchase. Highly recommend them to anyone looking for a new RV.
Not honest. Look closely at what you are buying. They did not disclose damage to the trailer. I dont want my kids sleeping on a moldy bed. There are plenty of used trailers in Great condition. Just not at this dealership.
Nick was awesome! Honest, genuine, and straightforward. Rob, the Tech we worked with, answered all our questions and provided clarity. So glad we took the trip to GP and had the great fortune to work with Nick!
Keith was amazing!He listened to our situation and helped us get the RV of our dreams.Now, we are living in a brand new 2020 Thor Hideout 39 foot, 38FKTS.The Old West Outlaw Clans ship for their RV’s at River City RV!
Overall great sales and service, 5 stars for all departments. I would like to thank Gary and Mike for having a great time buying this trailer. I would recommend this RV store to anyone who is looking to buy a unit.
Thank-you Scott Garry Rick Camping today too Excellent support from these gentlemen
River City RV has been a pleasure to work with. Their sales and service department have been very accommodating. They answer our calls and emails promptly and have treated us like our business matters. We would recommend them highly.
My husband and I had been looking for a travel trailer for the past few months all over Oregon until we decided to stop at River City Rv. With the help of their wonderful salesman, Nick, we found the perfect trailer for a great price! An amazing 2017 Grand Design Imagine and we absolutely love it. So thank you all!
Best place to buy your trailer or RV. Very fair and lots of options.
Poor sales service
River City Rv is the only RV place we would recommend. We shopped at close to 10 other RV lots.Their customer service was friendly and helpful. We had no problems getting financed even though the previous said Nobody would finance us. We love our RV and couldnt be happier with our experience at River City RV. Gary, the manager, found the perfect RV for our budget and our family.
Amazing service! Helped me out when they weren’t even open! Will definitely be coming back. Thanks again!
This is our 2nd purchase from Keith- both have been very good
Thanks to all of your crew, Especially Mike f. and the other Mike. They showed us around and I wont forget! Your service is great .In our case you were more than patient. We will enjoy our new RV.
Very helpful & friendly staff. Competitive prices. I shop here for most of my RV needs. Thanks River City RV!