My go to bike shop. Absolutely superb customer service, they helped me get my dream gravel bike. Can’t say enough good thinks about the Mad Duck team. 👍

Great place. The owner is super cool down to earth, such a cool person and kind.

Called ahead said they could fix the issue. After loading up and driving 45 mins they said they couldn’t fix anything. It was a brake and rear gear hub adjustment. Said sorry it’s a case by case. What a joke of a bike repair shop. Save your time and go to a real bike repair shop

Excellent bike shop with superb service and an easy location! They know their stuff and management has a ton of experience around cycling!

I dont ever write reviews but I was so impressed with Mad Duck today. They were able to get me rolling agin so quickly and pleasantly. They have a fabulous vide in the store and tons of knowledge. Im their newest fan!

Mad Duck is great, and the owner Clarence is as nice a guy as you could find; very accommodating and helpful. They sell the hard-to-find electric bicycle I was looking for at a good price and help with whatever you need, work on them too. Five Stars!

I have been extremely impressed by the friendliness of the people here, as well as the deep bicycle knowledge. A friend found out I was looking for another mountain bike and immediately introduced me to Clarence and the team at Mad Duck. They are exactly what the cycling community is all about. Five stars!

Some of the most knowledgeable people about all kinds of bikes, fitting methods, and bike accessories. Carlos and Mark are the best!

This is definitely one of the best bike shops around! Great people and check out their weekly group rides.

Was out biking at Northshore and had an 12 speed, SRAM Eagle bike chain brake around 4:30PM on Saturday. I searched on Google and recognized Mad Duck Cycling from recommendations posted in the Dallas Off-road Biking Association. I believe Mad Dog Cycling has also been a sponsor to many DORBA events, so I was happy to support them. After calling, a knowledgeable associate answered the phone and confirmed inventory. He also told me that if I could be there before 5pm, that they would even put the chain on. I was there at 4:55pm and about 10 minutes later, I was out the door and heading back to the bike trails. I think I spoke to the owner too who seemed like a really nice person. Overall, the service was great, the pricing was reasonable and Ill likely be back.Service: bike repair serviceService date: May 8, 2021Location: Grapevine, Texas. Near North Shore Trail, Flower Mound, Knobb Hills, Grapevine LakeLikes: Fast, convenient bike shop, good pricing, knowledgeable technicians, friendly staff

Great place to purchase and service a bike, any bike. Friendly staff and great prices

We had my sons custom bike build and the service we received was beyond exceptional. We will be coming back for my husbands and mine next. We live in mesquite and the drive was so worth it. The price, service and items others were out of stock they had. The YETI SB100 in black in medium my son wanted for his birthday, we picked up today! Thank you Mad Duck Cycling Shop

I drove from Oklahoma looking for a good bike shop, Mad Duck was the 4th stop. I was impressed as soon as I walked into the store. I was greeted immediately and I was on a bike within a few minutes, after a few questions pertaining to my riding style. I picked a bike and they made me a deal I couldnt refuse. If you are in the market for a bike do yourself a favor and stop by Mad Duck!

Theyre great! Love our bikes, the staff is friendly and fix things quickly and always will take care of you and your bike! Thanks guys!

Great staff, love people that are into what they do. 100% trust their recommendations.I stopped in here for a repair and they hooked me up. Clearly lot of knowledge in this shop.

Can’t get any better than the Mad Duck bicycle Tech. I recommend this place for all things bicycle!!!

These guys are awesome! I had a tire tread let loose on this first day of the MS-150 and was stranded in Grapevine without a ridable bike or car. Normally, the MS mechanics would be all over this... except Im not one of those roadie types; I was a gravel 40x700 exception in a sea of road bikes.Mad Duck initially offered to ride out to my location with a new tire, but only had a 43 (too big) or 38 (too small) in stock. They went so far as to recommend other shops in town that may have my tire... all without luck or decent customer service. When I called back, 30 min before close on a Saturday, they dug deep and found a take-off of the exact same tire in stock at a big discount.Clint and Austin made the arrangements and soon enough they arrived after close to my camp site to get me back in business. I offered to help Austin for making the drive out, but he wouldnt have it (awesome customer service).I will recommend this shop to anyone on my experience alone; not to mention the Mad Duck team members I race with on the unpavement (all great folks who represent the shop well)Thank you, thank you, thank you

Clarence was really helpful and had a genuine interest in making sure I got the right product for my needs. Wholeheartedly recommend!

Man...I cant say enough about Clarence and the team at Mad Duck. I just bought my second bike from him and will continue to buy future bikes from him. He goes WAY above and beyond to take care of his customers and provides the best customer service I have seen in a long time. I have been to some good bikes shops, and some not so good ones, but this is honestly the first great one I have been to. I will gladly continue to spend my money there and recommend them to anyone looking for a new bike. Thanks Mad Duck Cyclery for everything!

This is your higher end bike shop despite the name. They have the latest road and mountain bikes as well as accessories. They also have a very knowledgeable repair staff. Unfortunately new riders (like myself) can feel a bit overwhelmed. Although it’s up to the employees to put the customer at ease, one employee nearly talked me out of getting anything done before two others stepped up, including an older gentleman, and got me taken care of. They were able to save my measly $100 sale but more importantly, they saved a repeat customer.

I took my bike in to get the shocks and breaks serviced and I needed it done before a trip the was coming up in a few days. The owner went above and beyond and was willing to meet me at his shop on a day it was closed to start the process. Not only did I get my bike back in time before my trip they cleaned it immaculately. I’ve never received such excellent service from any place of business in my life. I highly recommend bringing your business here .

Just picked up our Salsa Journeyman bikes!!! Clarence and Gary turned these off the shelf two wheelers into Road King Machines! Built to our specs and a few of their own made this as easy as 123 to get what we wanted!No other bike shop in the DFW area will custom build a bike to your specs like Mad Duck Cycles.. Easy to deal with, NO INTIMIDATION, and an at home feeling all the way!If your looking for a bicycle (of any kind) I HIGHLY RECOMMEND Mad Duck Cycles! Tell them Pete Sent Me!

Wow, these guys ROCK! Im not really a professional bike person. Just avg joe. Had two flat tires on two bikes, also some gear issues on my mountain bike. I called a few bike shops and most were getting slammed and said it would be weeks before they could help me but I did ask for their prices.Called Mad Duck and they told me to just come on down. Went there, they were busy but treated me like I was a serious bicyclist. Looked at everything right away. Fixed both tires for cheaper than the other bike shops wanted, also looked at some gear issues I was having.Then looked at my mountain bike and gave me options on to fix or replace the wheel, both options were still cheaper than just to have the other bike shop even look at it. Great bunch of people! I will be going there for all my bike needs!

Highly recommend this shop for all your biking needs. Was looking for a good bike rack, had one brand in mind and they explained why another brand would be better without being pushy. They also assembled it on site, installed it and showed me how to use it and easily remove it from my vehicle.

Best cycling shop

Wonderful service, best mechanics in the area and they make you feel like family. You will not be disappointed.

Very friendly staff and great owner. Helped me as soon as I walked in. They offer many different services for your bike and price is reasonable for many of the services offered. Would certainly recommend to others..

Took my bike in for a tune-up and was very pleased with the pricing and turnaround time

Knowledgeable and friendly. Explained the issue and fixed my bike with a small tune up! Will definitely be returning for other needs.

They sold us a sherpa 2.0 and it was easy to put together also with a little help from the wife.

Fast service. Work was performed on the spot while I waited. In depth explanation of what was going on with my wheels. Not only did I leave with my equipment in proper working order but I left with my cycling knowledge base expanded.

I visited several bike stores before selecting Mad Duck Grapevine. Clarence was the difference. Great bike/industry knowledge and no pressure sales. He and the Mad Duck team were great throughout the shopping and buying process. Ended up buying a couple of Bianchi road bikes, and have been impressed with the after purchase service. Highly recommend Clarence/Mad Duck!

Nice people, good store. If you have any questions about bike, ask Mr. Clearance, and you are in good hand.

This is my second great experience with Mad Duck Cycling.6 months ago, pre-covid, I went in the shop to buy a tool for my bike for a repair I needed done; they just lent it to me and told me to bring in back the next day. Didn’t know that still happens in today’s world.Today, I brought in a recumbent trike that needed some repairs - it was too big to take into the store. Anyway, two of their employees came outside and worked on it IN THE RAIN and sent me on my way.These guys are the real deal. They’re all nice and knowledgeable. Support them! And support local businesses! I will from here on out!

A very knowledgable and passionate group of people work at this location. Its not only a place of business, its a community.

Extremely helpful and knowledgeable!

Wow, what a unique shop! Allied, BMC, Parlee, OPEN(coming soon), Cervelo, Moots, Chumba, Bianchi, 3T, Salsa, and etc. are available at this shop. Ive never seen a more diverse group of brands at the floors of a bike shop.Had a quick conversation with the owner(I think he was the owner) and he was very friendly, knowledgeable, and helpful. He knew I was just looking around and he was still helpful when I asked for some advice on a bike I was getting built up elsewhere.Looked like there was a corner to get a bike fit and a nice service area as well.If I lived nearby, I would be visiting here for my cycling needs.Great service, friendly staff, unique and bougie brands that are not often available at most bike shops.

This is the best bike shop in all of North Texas. The attention to detail they give your bike is through the roof. Considering I ride my bike a lot, this is important to me because of the amount of detail they take into consideration to make sure I am safe out on the road. Every single time I have walked in with my bike, they drop what they are doing and take a look at it so I can get back on the road.I bought a Focus Cayo that I love. When I purchased the bike, it had to be ordered.......from GERMANY! And Clarence measured me very accurately to make sure that the bike ordered was a perfect fit.I am also very active in the bike rides that originate from the shop and they are best. This is by far the best and safest group of cyclist anywhere! Highly recommend it!

I was searching around for a full suspension bike and decided to get a bike online. I took it to mad duck to be built and I was very impressed with the staff. Very friendly and knowledgeable. The bike was built perfectly and they dialed it in for my weight and everything. I couldnt be happier. Also they have an awesome shop dog who is very friendly.

I went there looking for advice and knowledge, I was rapidly overwhelmed by multiple tech guys trying to scrap my project and buy a new bike.I have/had an old bike. It was not until my wife (who grew up next to Clarence got involved) that they were willing to hear me out.This may honestly be a one off experience, it may be frustration level, it may of been that the tech guy was simply trying to be heard over the fans and the mask. Being a customer and being shouted at from the back as I’m talking to one person is unbecoming, even for a small shop.Finally after about 30 minutes they realized I had physically spoken to technical support at various companies was I taken seriously.The entire exchange was frustrating and at the end of it I got a lecture on “safety and they have to feel like that the bike is safe to ride” which they were happy to take my money to try... and a card for the next shipment of bikes.

These guys are AMAZING!! They are GREAT quality, good value, PROFESSIONAL, and TOP NOTCH responsive....I wouldnt go anywhere else!

Helpful staff, great attitudes. I get great service here!

Super friendly service. Surprised me how nice and helpful the staff was.

I was referred to Mad Duck by my bicycles manufacturer (Salsa), as my bike was having issues from the day I purchased it. I had purchased it through a different retailer (name withheld) who failed to resolve the issues when I brought it back to them. Not only did Mad Duck have my bike genuinely fixed for me in only a couple of days... it was like NBD 2.0! They went above and beyond to make sure my bike was perfect! The techs at Mad Duck are top-notch, and they care! I will be looking to Mad Duck for my next N+1 pruchase! :)

Great guys and a great shop. Stop in if your in town.

Great group fixed a stem no charge super service oriented

This is a great store. The staff there is extremely knowledgeable and friendly. I broke my dropper post lever on the trail are over there off of a recommendation, they had the lever I use in stock and installed it right away. If you are in the need of anything new bike, service, ext. these guys are amazing.

Some of the fastest bikes in the known universe.

Ive been looking for a new mountain bike, and have recently visited several bike shops in search of the right ride for me. Yesterday, I stopped by Mad Duck, and was really impressed with Clarences service, not to mention the great brands they carry and the overall vibe of the shop. Clarence was very knowledgeable, patient in answering all my questions, and took time to set up each bike I rode for my size and weight. I felt he was a great consultant, and didnt pressure me for a sale.I havent decided what to get yet, but the experience Ive gotten visiting with Clarence and the other fine folks at this shop will certainly weigh favorably into my purchase decision!

James was very friendly and professional in spending time with me and my wife as new prospective purchasers of an EBike.

Friendly crew from the owner to all the staff. These bike enthusiasts know bikes and are very helpful and welcoming to answering questions and finding the right bike for your needs and budget. Love this shop!

Great people. Need a bike I bought online put together once we found out it was missing pieces. Good prices and service. Wished it was given a call back like told when ready. Other wise great group of people.

I have been buying bikes from Clarence & Gary for 15 years. These guys will bend over backwards to make sure you have exactly what you want. Competitive prices and unbeatable customer service! I live in the Houston area now but when Im bike shopping, I make the drive back to Mad Duck. THATS customer loyalty! :)

Stopped in to get a pedal fixed and just an overall look at my bike and James went above and beyond. He even showed me how to properly put my bike on my bike rack lol.I dont know anything about bikes and he just went over some very helpful tips and bike info and I really appreciated that. When I upgrade Im defintely coming back here. Super knowledgeable and friendly staff. Thanks guys! You made my day!!

Ive been going to Mad Duck pretty much since I moved to Texas in 2009. Clarence, Gary and Terry have always been awesome and besides being super nice, they also do a great job supporting the local cycling community. Clarence also coaches riders of all ages and skill levels and in the years I have been riding in Grapevine Ive seen many of the people he coaches become very accomplished racers. Of special note, in my opinion, is the fantastic job he does coaching juniors. Gary is one of the best bike mechanics Ive met in my 20+ years of riding and Terry is always a pleasure to talk with!Mad Duck also promotes one of the most popular Sunday morning rides in the area, the World Famous Coffee Ride. Most times the ride breaks into several groups and accommodates from racers to beginners alike. Also, on Tuesdays, Wednesdays and Thursdays during daylight savings time, one of the local cycling groups start their rides from Mad Ducks parking lot and gather there after the rides for some good chatting and recovery drinks.Oh, and at Mad Duck they also sell some very nice bikes and gear as well! :-)

Great. Lots of help, great friendly people

Owner was awesome. Friendly place

Super great service by nice people and there is a nice dog there. I took my bike in on a Saturday morning, they installed the new forks quickly and at a very fair price. These are good people. I would recommend taking your bike here for service.

Love this shop!! Clarence is the man and a bit of a legend for those who were lucky enough to meet him when he first opened years ago.. Just a solid guy thats always smiling.. They take damn good care of their customers too.. Very, very, loyal and in return you cant help to be as well.. There isnt a shop in the DFW area that has the same vibe, genuineness, and integrity mad duck has. I pass about 6 shops to get to Mad Duck from McKinney, Theyre that good.

I have a friend who has been recommending me to go to Mad Duck for some years, however I have been choosing to go to a different store for all of my biking needs.I wish I had followed his advise sooner and gone to Mad Duck. After being told, again, it would be two weeks before the old store could fix my blown rear hub, I made the move. The experience at, Mad Duck, was great, quick, knowledgeable, professional, excellent advise and great service. Job completed on the same day. How refreshing it was! I found my new biking store,,, Mad Duck,, Thanks again for the great service!

Best LBS in town! Friendly, knowledgeable, great range of bike offerings, expert mechanics, you name it. Plus the house of the world famous Grapevine Chain Gang!

This review is long overdue. There’s no other way to put it other than these guys are the bomb! My buddy and I have purchased multiple yetis from these guys and we drive from Austin to get them. That should tell you how rad they are. They are a no bs, hook you up, down to earth bike shop. Clarence is awesome and has always been a huge help. I even bought my girlfriend a yeti from them.I’ll continue giving them my business and if you’re not already, I highly recommend it.

Interested in cycling?! Go to Mad Duck, theyll help you with any question!

Awesome people here, very helpful thanks for getting me back on the trails

Great customer service.Exceeded expectations of work.

Walked in and was immediately greeted and felt welcome. Really great first experience. Place is really chill and has really awesome bikes!

Welcoming atmosphere. Happy employees. Thoroughly knowledgeable

Great shop that cares about its community and customers. Ive always felt served right when I come here.

I have been in the shop at least 10 times over the last 8 months. I purchased a used bike that needed some tender loving care. The crew at Mad Duck take care of me every time I go in. I have made very little investment as far as purchasing new equipment and I still get treated like royalty when I bring my bikes in there. I cant say enough about how much I appreciate the treatment they have given me even though I am not one of their big spenders. That kind of service goes a long way when it comes to the time I do decide to drop some serious money on a bike.

The best place to buy a bike. They take the time to make sure the fit, feel and price is right based on your needs. Thank you Clarence you are the best!

Amazing service. Expert and caring

Love this place . Great people, great service !!!

Very beautiful shop

Competent and Friendly staff! I took my bike in to have a dropper post installed and they did a fantastic job and got the bike turned around in a couple of days. I will be back for more. Thanks Mad Duck!

This is a great little bike shop. Clarence is one of the best bike fitters around. This is not a large shop but the owner and employees are friendly and helpful and listen closely to the customer and make appropriate recommendations.

They truly care about you and your individual cycling concerns. The people who work there are very friendly.

If youre only dealing with them in person, theyre great. If you need them to call you or email you, then prepare to be disappointed.Ive had them service my bikes a few time and theyve never called or emailed once to let me know when they ready. With my last experience with them, I tried to get my shocks serviced, and despite having my bike for over week, they never ordered the parts to perform the service. So when I recover my bike, and they promise to order the parts. A week later, I call and ask if the parts were stock for my shock service. Clarence answers, says hed have to check. He asks for my number and tells me hell call back in five minutes. Of course, he never does and I havent been back since.

Great customer service. Had some hiccups at the start but Mad Duck went above and beyond to make sure my bike was ready! Thanks again for great service!

Very friendly staff and they walked me through the different mountain bikes and explained why some cost more that others and they were able to answer all my questions.

Expensive and they dont answer their phones. Great service in person usually. Wish they could do just the work I wanted for a cheaper price instead of doing their whole inspection and charging over $100 for it.

Great shop, gear, and customer service. Was in town and needed to kill some time and thought Id check out a local bike shop. Left with an incredible wheel set that I had been eyeing online. They took the time to make sure it was exactly what I needed and get it properly boxed up and shipped out to my home. Support great local business like this!!!

The best bike shop in town, dont be fooled by their size.

GREAT shop with nice mid-to-high end bikes, parts and accessories. (You get what you pay for)Clarence was wonderful. His hospitality and knowledge will be remembered when time comes for another purchase.

Highest integrity. Best fitter and mechanic in one shop! They dont try to push a bike they have in stock. They fit you and then order the right bike for you. Personal favorite.

Great shop with great group rides! Super friendly and knowledgeable!

Best bike shop in DFW. Deep knowledge in all areas and willing to help beginners and experts alike

The BEST DAMN BIKE SHOP In Dallas/Fort Worth Texas! Willing to work with you and not making you feel intimidated like so many other bike shops do! Great Peaple--Great Place and if your in the market for a new bike stop in and talk to Clarence to get you on the trail today!

Nice little small shop. Service was great at the store itself but one thing that is bad is that they have not returned my 2 emails I have sent nor have they returned my phone call. And yes I did leave a voice message and it has been over a week already! As the user RUSS stated, they dont have time to answer calls. I guess that statement is proven true. All my calls goes to voicemail with none of them returned so far.

Excellent, Clarence is very nice, overall rating 10 STARS!!

Great people with a love and knowledge of what they do!!!

Great group of people that care very much about the sport and people.

I went to the shop on a Friday evening and spoke to Stephen about getting a set of Maxxis Holy Roller tires for my mtb. He told me that the tires were in stock at their warehouse, he assured me that they would arrive at the store on Tuesday, and that he would give me a call when they arrived.I recieved no call on Tuesday, Wednesday, or Thursday, so I went to the store on Friday, with my mtb in tow. Another gentleman was manning the counter at the time, he confirmed that the tires had arrived, and then he made sure that the service tech did the installation immediately. About 15 minutes later, my mtb was sporting new rubber. I paid my bill and went on my merry way. Overall, my experience with Mad Duck was a positive one and I can definitely see myself going back in the future.Only one negative: The employees need to work on phone communication; incoming and outgoing. Not a deal-breaker for me, but it would be good for customer service and relations.

Absolutely the best! Super helpful

Great customer service. They took the time to explain what I needed and repaired my bike quickly.

Clarence and they hang are still doing it right after all these years. Personal, responsive, high end.

Clarence and the crew over at Mad Duck treat you like family; and not just like customers like some other shops are prone too do. There prices are awesome and they offer a great atmosphere definitely worth visiting !

Best guys in the buisness . They are very prompt with parts and getting me back on the trail

These guys really know the meaning of great customer service and will treat you like family putting you on the best bike for you at a good price

Friendly staff!

Stephen takes great care of me. Knowledge galore!!