Several red flags we ignored that this was going to be a bad experience. 1) sir golden bear was extremely rude to us, he outright sighed at our questions. 2.) He couldnt find our info from our previous experience at Pigeon Forge (that one is like the buckingham palace to the wolf lodge trailer park). 3.) They made us pay for our wands which we didnt have to do at Pigeon forge, nor was it listed on their website that you had to pay for. 4.) The game set up is such that you spend most of your time climbing stairs (8 floors every quest) instead of actually looking for the clues. Half the treasure boxes didnt work.Im sure the lodge is a great place to stay just do not waste your time or money on this game. However, if youre ever in Pigeon Forge I highly recommend their Magiquest. They have a beautiful one floor set up there and their staff are super friendly!

We have completed all of the Magi quest story line and to be honest my daughter LOVED it. We went back again recently again and it was okay, the bugs took more away from us this time round.So heres what you need to know: The game is active for 4 days, you dont have to stay at Great Wolf to play it and the game is on all day until 11pm. We have found that a kiddo under 4 years will simply not get it. Our daughter was 4.5 when she took on the challenge and we still had to help we find most of the stuff.What to expect: expect to be running down every hall, every corridor, and every floor,of the hotel. Have a phone handy for wiki hacks. Expect that the red infra rays will not work on some things I.E. the sleeping dragon and you will have to ask for help from the Magi Quest team. Expect the wand to mysteriously stop working every hour or so and expect to wait in a CRAZY long line to have the Magi twist the topper until it works.We love Magi Quest, we love the game, we love the whole LARPing family activity, and we HATE the bugs. Great Wolf bought the rights to Magi Quest and from what Ive seen just rakes in the profits without ever putting back into the game. Id give 5 stars in a heart beat if they just tried more to maintain the game. Maybe think about having a broken wand only line because nothing infuriates a patron more than standing in line again and again because the equipment is faulty.

Weve been coming here for 10 years. Weve had wands we activate for each child on each of our 11 visits. The last 2 visits we were told we had to buy a new wand and activate the game. We fell for it last time, but not this time. Its fun to do one or two times. We wont activate again because we are tired of replacing our wands.

Been coming for ten years now and I love the magi quest. I love the leaderboard aspect to it.

Great service !! has just about ANYTHING you need!

After waiting 30+ minutes in line to buy two wands for our kids, the girl working behind the counter (Merriweather) told us we needed to buy Wolf Passes (2x $79.99) in order to play, and sent us off to yet another line upstairs.After buying these and returning downstairs to MagiQuest, were then faced with another, even longer line to once again try to get our wands activated. While waiting in that line, we found out from another guest that we absolutely did not need to buy the Wolf Pass and could just buy the wands and have them activated.The staff at MagiQuest made no attempt to help us get this resolved, or explain why they forced us into their upsell. Were working with GWL management to hopefully get this resolved.At the end of the day, MagiQuest at GWO/Grapevine treated us like we were at a used car lot.Quick edit: Angela, the hotel manager, came in and made everything right. She told us that not only was Merriweather mistaken about us needing to have a Paw Pass to play MagiQuest, but also that we should have been able to buy a Paw Pass at MagiQuest without having to change lines.Kudos to Angela @ GWL! MagiQuest, please please try to find better people to work your counter.

This place is incredible!

Amazing