They installed new gate opener couple of years ago greatest price and service. Caller for a problem the came out quickly and made adjustment, works great again.
We have used Alpha for our HOA for a few years and the response, pricing and service have been great. In my experience, it has been difficult to find gate companies in Austin that will do service only and be reasonable with costs. After servicing for several years they did a full replacement of our slide gate operator. We did get the most out of that unit (~20 years) and many other companies would have replaced it far sooner. Few would service it, in fact. After the install, they continued to check on us and answered all our questions throughout the process.
This automatic gate company really impressed me with their EXCELLENT service! Their crew was very Dependable, trustworthy, honest, knowledgeable, experienced with my slide gate repair. Everyone weve worked with in the company, from Lisa at the office to Terry the manager, and their Certified AFA & IDEA Gate Designers and Installers have been so helpful and easy to work with. I highly recommend this company if you end up like me and stuck in your premises with an automatic slide gate that has malfunctioned at the worse time possible! When I called Alpha Gate & Door Co. and Lisa answered the phone I was really doubtful that they would be able to help me in a timely fashion, however she dispatched the manager Terry and he was there within 2 hours, identified the problem, and had my slide gate fixed at a very reasonable cost I may add and had me on my way to work in quick fashion. Thank you, Alpha Gate & Door Co., you guys are the BEST!
Terry is an honest man and he runs a honest business. Give him a call, you won’t regret it. Quick, honest and friendly business.
Had issue with driveway gate not working after the freeze. Called in the issue yesterday and Terry came by today. He worked a quick fix for us. He was very personable and professional. They had recently installed a new motor and fixed a weld for us a few months ago, so I want to offer a very belated thanks to Keelan for his professionalism and knowledge.
Great job at a good price. They are extremely professional and a pleasure to do work with.
The guy who came to fix the gate did not know what he was doing. I was told he was a “trained” technician. He did not care to ask for the key for the actuator motor, and instead just ripped it off by force. His explanation was that these locks are just made flimsy. He gave me a quote that was ridiculous; that aptly matched his incompetence, for which I was charged $149. I was able to reach out to the original installer of the gate and got a brand new actuator installed in less than half of what he quoted. I am surprised by all the good reviews here. Save your time and money, and look elsewhere.———————————————————@Owner:You have no record of any customer issue “recently” because this happened in July. I was able to get my gate fixed now, and then I thought it fit to write this review. I do not remember the name of the technician. You might want to check with your scheduling people. Your great reviews were the reason I called Alpha Gate, and I wanted it to work. However, the way it was handled is contrary to the expectations coming out of the reviews.
Great job great price. Highly recommend. Thanks terry
I am the Board President of our HOA and we had a Toll Tag Reader go out on one of our gates that needed to be replaced with a new one. The gate company that we were working with was unable to track down and install a new Toll Tag Reader because of what they said was a supply issue. After three months of waiting, I called the parts supplier who informed me that there was not a supply issue on the part. I then asked for a referral for a company who could get the part and install it and they recommended that I contact Terry with Alpha Gate & Door Co. I contacted Terry on a Monday and they installed the new Toll Tag Reader three days later on Thursday, even during the busy Christmas Holiday rush. I would highly recommend Alpha Gate & Door and will certainly use them again!
Alpha Gate & Door Co. have always provided us with great service. They were the first company I called when I needed service for my electric gate after my new home warranty expired. Terry and his team have continued to provide excellent service for the past five years. I can always count on Terry or a team member to provide the appropriate assistance whether over the phone or on a service call.
Highest level service. They came out and did what they promised, even when our gate presented road bumps for them! On time, on budget, 100% to my satisfaction and actually were 30+% under a major competitors bid! I can highly recommend them to anyone!
Alpha Gates service is fantastic. They are very responsive and timely. More specifically, Kealan Cutchshaw demonstrates the absolute professionalism and has helped me understand the root cause and had shown me the ways to mitigate them in future. I would recommend Alpha Gate and their services to anyone.
Very professional. No wait on appointment. Kealan was courteous and knowledgeable. A+
It’s very rare to find an honest, friendly, timely, fair, and extremely knowledgeable service person in any industry. Sometimes you might find some of those traits but to have all is remarkable and really exceeds my expectations. I have repeatedly experienced this with alpha gate and doors. Kealan has been very helpful over the last year with my gate. I can’t speak highly enough. I won’t be using anyone else and I would recommend anyone needing gate services to do the same. Great company!
Outstanding Service - called to get our driveway gate and our garage door repaired. Terry had them completely fixed and working perfectly on the spot. We could not be happier with the advice he gave us or the outcome.
My experience today with Alpha gate & door company was beyond professional and extremely timely! Dylan is a wealth of knowledge and his expertise is superb! I’m very pleased!
We are a small Homeowners Association with a gate system. Our old system was worn out after 15 years. We contacted Alpha Gate and Terry responded with a bid. His bid was detailed, easy to understand and thorough. He made himself available to answer questions we had about the upgrade we were investing in. Terry and his team were professional, committed to delivering what we needed. He personally took an interest in insuring the end product was totally functional and followed up to ensure we were happy. Fantastic customer service and support and communication in laymens terms for us novices. Thanks Terry!!
Our electric gate wouldn’t close and we found Alpha Gate & Door through a google search. I called and spoke with Terry. He said he could talk us through fixing the gate over the phone since it didn’t sound like a major issue. He looked up the model number of our gate and told us step-by-step how to fix it. It was so nice. Alpha Gate & Door is our new go-to anytime we have an issue with our garage or gate. Thank you, Terry!
Our garage door came out of its railing. Trent was able to come over that same day and get it fixed. He also did preventive maintenance on the garage door and shared some maintenance tips. Five Stars on his responsiveness, professionalism and the cost of the repair and service call.
Really pleased with Alpha Gate & Door! The spring broke on my garage door and they were able to send someone right out. Trent arrived promptly when he said he would be here, and was very courteous, fast and professional. They charge a fair price, and highly recommend them!
What a breath of fresh air to find a company that truly honors honesty and customer service. We had a problem with our driveway gate opener, and called for a service appointment. Lisa who answers the phone led me through a couple simple troubleshooting checks to make sure it wasnt something simple. (it wasnt and what a nice gesture to try to save us from needing the service call) Trent came the next day for the service appointment and spent quite a longtime troubleshooting & fixing the issue, as it was an unusual issue. The pricing for all his time was extremely fair, and there was no attempt to upsell us on replacement parts that werent needed. Such a better, more honest service call & experience then when we called the Christian door company last year for an issue. Highly recommend. Thanks Trent & Lisa.
I am very impressed with the quality of service that we received from Alpha Gate & Door Co. Our gate broke in a position that prevented us from leaving our driveway. With less than an hour left in the day a technician was quickly dispatched to our home to fix the issue. The technician was very professional!! We will use Alpha Gate & Door Co for any gate issues we run into in the future.
Trent came to my home Wednesday morning for a garage door repair and stayed to help with my security gate issue (which was not on the schedule). Trent went above and beyond what was required to complete the repair order. I know I wasn’t his only appointment on his calendar today, and I so appreciate his time in solving all of my garage door/security gate issues! Thank you, Trent! Sheri K.
I trust and appreciate the work Terry and Lisa did for my home and family. They worked quickly to repair my damaged by re-welding the post to the gate instead of a cheap bracket fix. In the process they realized the limits were broken and installed a new actuator at no cost to help fix the problem I was having.I will be calling Alpha if I ever have a future fix/repair.-Ryan
Terry was wonderful to work with from day one. He was collaborative and helpful through the design and install of my gate. They have proven to be responsive and helpful even after install was completed.
I have had the pleasure of working with Terry Wooten. He is punctual and gets right to work. He has been able to figure out the issues with my gate and remotes. Very professional and communicates well. He deserves 10 stars. This group is on my list for any issues with my system.
These guys were good. On time and reasonably priced. Just seemed to want to do a good job. Thanks
A family owned and operated company that takes a great deal of pride in their service I have used Alpha Gate many times not only for myself but for clients. They are an extremely professional company and their technicians are reliable, dependable and always on time. I highly recommend
A different company built and installed an electric sliding gate June of 2018. It worked for a short time and then sometimes it would not open & sometimes it would not close. That company was non responsive and disappeared. After messing with 2 other companies that gouged me for repairs that did not last I found Alpha Gate on google in Nov. 2019. They were so good and so fair it has been bothering me in the back of my mind that I havent written them a review they deserve. Im just not a guy that writes reviews but this is a good company that deserves support because they care. First visit Kealan quickly discovered a safety bumper pad sensor was not installed properly and fixed it for only the trip charge. Once in awhile after that I would have a problem with the gate closing and it was again because of the poor initial install. The beam sensor was tacked to a 2x4 pounded into the ground. When it rained the 2x4 moved so the sensor then wasnt aligned because of the movement and the gate thought something was in the way and would not close. Alpha talked me through getting it closed on the phone. Kealan thought about the problem, called me and came over with an awesome solution. He custom fabricated a nice steel bracket and attached the sensor to it. He attached the bracket to concrete and solved the problem permanantly. Now the gate I was hating works great and to my wife Im a hero. Trust me, its not a happy life when your wife cant get her car out of the driveway! These folks are really honest and fair. Thank you Alpha Gate & Door Co.
Need amazing service look no further! Terry and team continue to provide excellent service for our properties. Our customer experience has been exceptional and our Clients remain satisfied!
Carey called me to work with me on my service call. I appreciate that call. They care about their customers is why Im re-writing my review.
Love these guys! Had issue with my Apollo electric swing gate after some storms. Terri came out and fixed it right up for a great price. Definitely bookmarking their page!
Called Alpha Gate this morning for a 16x9 garage door replacement. Lisa scheduled it for the day of and was very thorough in keeping me in the loop as to when the guys would be here.The guys showed up on time, replaced the door in about 40 minutes, cleaned up all the mess, and were on their way.The entire process was simple, and they were able to accommodate my needs quickly!
Love Alpha Gate & Door!They went above and beyond to fix my gate!Extremely knowledgeable and very helpful.Highly recommend!! 5 stars!!
Service was exceptional. Friendly and professional..!!
I used Alpha Gate & Door to replace the control board in my motor gate opener. The technician was professional and able to quickly identify the problem and replace the board with parts already stocked in his truck. The work was all completed within 1 hour of the arrival time. I will use Alpha for any future opener issue and highly recommend them to anyone.
Prompt, professional, and friendly service. I felt the providers were HONEST and knowledgeable of the service and industry. Highly recommended.
Just moved in a new house. Had problem with the driveway swing gate. Called Alpha Gate on Friday, they sent in technician named Kealan on Saturday. Very knowledgeable and professional! Quickly fixed the problem.
Terry and crew were there when I needed the, and provided excellent, and quick service.
Extremely satisfied with Alphas professionalism! They did a fantastic job and our new security gate is perfect! I would highly recommend their services!
Great service! Wonderful people to deal with. Fast, professional install.
Originally was suppose to get a gate hooked up to the houses electricity, but they installed it with a solar panel. During the past year the gate stopped working four different times and they kept switching out the batteries and even replaced the solar panel once. Still the battery kept dying and now they are telling me that its because of the position of where the solar panel was installed. Now I am left with an inoperable gate.
Wonderful service! they came out to repair my sliding gate a week ago and its working better than ever. THANK YOU!!
They were quick to respond, very professional and did a very good job for us. I would highly recommend!
Quick friendly service and the work was very professional.
Really appreciate Alpha Gate and their service rep, Kealan Cutchshaw, who came out promptly and fixed our iron gate and set up 2 remotes. Later Kealan came back to return an item and while at our home he also programmed our garage door remote to the iron gate! Thank you Kealan!!! Pleasant and professional !!!!!
Excellent service for commercial needs. Quick response and very competitive pricing.
Alpha Gate Company was fast and efficient from the start. Very professional and recommend to all my friends and family.
Definitely recommend Alpha. When my driveway gate stopped working--Lisa told me some easy things to check over the phone before spending money on a service call. I tried but nothing worked. Then she suspected it was a bad fuse...the team happened to be in the area and stopped by to check. Sure enough it was a blown fuse...an easy fix and everything is now working. The team was knowledgeable, friendly and prompt. It felt like I was a part of the family. Thanks Lisa!!!
I needed a repair on my nine year old swing gate to the Porte cochère. After searching I chose Alpha for their promise of prompt service, possibly same day. Terry did arrive that same day to assess the situation and clearly explained what was needed and expected costs. The welder, Margarito, and his assistant did a fantastic job on the bracket repair, and Kealan brought me a new and better rechargeable battery and a new swing controller board. The prices were very reasonable and the service was outstanding by all. Furthermore, as a woman who handles scheduling and monitoring all the needed household repairs, I must commend everyone at Alpha. From start to finish the team was respectful, courteous and very personable. And each technician took the time to explain everything they were doing and why. Kealan even gave me helpful tips on adjusting the gate closure in case of high winds, which are aplenty in Flower Mound! I’m so glad I chose Alpha Gate & Door Co.
Fantastic experience from start to finish! These guys delivered on their promise of affordable and quick service..thanks so much!
Alpha goes above and beyond in providing timely and quality service at hours convenient for its customers, even on Thanksgiving when the torsion spring to my garage door broke.
Very professional and punctual! Fast and effective!
Satisfaction guaranteed with Alpha Gate & Door Co. Awesome service provider!
Prompt service, excellent craftsmanship, superior quality product.
Great company, fast service, good craftsmanship
I was in the Hospital in Houston on June 30th, we had a dog sitter watching our home and dogs. The first day she hit the gate with her car and froze the gate half open. My wife called Alpha they came right over and fixed the gate!!! Thank YouSteve & Lisa Butterfield
Very professional, you can tell they know their craft. They also showed up when they said they were going to and their prices are competitive.
From the initial contact on Saturday to the Sunday morning service call, the service and interaction has been nothing short of outstanding.This is what service is all about!
Excellent service