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Passion Lighting
1649 W Northwest Hwy, Grapevine, TX 76051, United States
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Passion Lighting
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Pa
Review №1

I have worked with Bruce and Trish on two projects. Bruce is an amazing lighting designer and our artwork has never looked better. Trish’s design acumen is without equal. We receive compliments on our fixtures from every person through our doors. Thank you!

Ra
Review №2

I love Passion Lighting. It doesn’t matter what your aesthetic is, you will find what you are looking for here. Trish has helped us with lighting for our entire home. Trish is friendly, knowledgeable, and gives you her full attention so that you find exactly what you want.

Ch
Review №3

We bought 4 beautiful lights from Nancy, she was wonderful to work with! Daniel did our installation. Wow, he was amazing!! He made sure the height was right for each light and he finished everything perfectly. Im picky about making sure the lines are straight and consistent and he was a master. I didnt even need to point anything out, it was done right! Thanks for your great staff! They made a BIG difference for me :)

Je
Review №4

We had an excellent experience at this store. Large selection, many price points. We worked with Emilé and she was fantastic. Patient, professional and had q great great sense of style and knowledge of products to in help us get the look we wanted. We will be back and look forward to working again with her.

Ki
Review №5

We moved to Flower Mound 6 years ago and have changed many fixtures in that time. We always return to Passion lighting. Recently, Krystal helped me choose exterior lights for our home. I broke a crystal ball off another Chandelier and Trish helped me resolve that problem. I must add Jair was our installer. He is a young, polite professional young man. Thank you passion lighting.

Mo
Review №6

I have used Passion Lighting in Grapevine for 2 remodel projects. Everything I saw online through other companies, they have and more! They also have a lot of catalogs with many more options. Trish was FANTASTIC! She has an eye for design and gave me several options to choose from for each of the rooms. She was very knowledgeable on all the lines, how high/low to hang fixtures, how small/large fixture needed per room and helped me achieve the look I wanted. Not to mention she was such a sweet lady. I HIGHLY recommend Passion Lighting!!

J
Review №7

Trish from Passion Lighting has been one of the most helpful people in the process of rebuilding our home. She has an eye for design, patience, as we looked at different options, she is knowledgeable, helpful and understanding. Passion lighting has many different options on display at their floor which we also appreciated and made our choices easier to evaluate. We highly recommend Trish and Passion Lighting!!

Sh
Review №8

We have had a wonderful experience with Passion Lighting during the last several months, buying pendants, ceiling fans, lights, & installation of all. We were especially pleased with Jair and Camron - our installations. Both were extremely knowledgeable, kind, patient, and courteous. We highly recommend this company and their installers!

Ma
Review №9

We worked w/Kristal at Passion Lighting to select all lighting for our new built home. She was super knowledgeable about inventory across all vendor providers. She listened to our style, and desires, helped with design, while keeping us on budget!!Later, Daniel came out to to unpackage each strand of small crystals and hang each larger crystal. He was professional, diligent and cleaned up after himself. My family and I are very pleased with the selections and how they all came together.

JK
Review №10

I really enjoyed working with Stacey. She was very kind and helpful! I am looking forward to receiving the beautiful fixtures that she helped me with!

To
Review №11

Passion Lighting came highly recommended by a friend and they certainly were top notch! We worked with Nancy and she was friendly, knowledgeable and answered my wife’s 100 questions. They had a great selection, awesome deals and helpful staff! I think we stumbled upon a gem in Grapevine! Highly competitive in selection(s) and pricing was great as well. They do have special holiday sales as well. )i.e. Memorial Day, Veterans Day..etc.)

St
Review №12

Stacey Wikoff was super helpful and professional and made our experience wonderful. Highly recommend Stacey to anyone needing great service and knowledgeable help finding the right fixtures for their home.

To
Review №13

We had a wonderful experience working with Kristal at Passion Lighting. She was very friendly, patient, and incredibly helpful. We will definitely work with Kristal again when we’re ready for the next step of our remodel. Passion Lighting’s selection and prices can’t be beat.

er
Review №14

Walked around the showroom for 10 or 15 minutes waiting for one of the five or so sales people working on the floor. Hoping to gets some help with a lantern mount. When a sales person finally saw me they immediately offered to help the customer who came into the store after me.First time and last time I will shop here.

La
Review №15

Horrible service. Dont waste your time

Te
Review №16

I experienced a snooty attitude there -pretty merchandise -uninviting staff! Too bad

Ja
Review №17

Stacey at Passion Lighting was very helpful in resolving a ceiling fan issue over the phone.

Ca
Review №18

Nina has been a pleasure to work with. We bought all the lights for our new home from her! Great prices and service. 2 of out outdoor fixtures failed outside of the warranty period. Nina was able to work with the company and replaced them with new fixtures at no cost!

Ci
Review №19

Nancy at Passion Lighting was extremely helpful in picking out outdoor lanterns. She made copies of multiple choices and gave us the time we needed to choose and make up our minds. The transaction was seamless, she emailed us a quote and we called her with our payment. I highly recommend Passion Lighting and Nancy Williams!! Cant wait to have my new lanterns installed!

Ni
Review №20

Our pool company referred my husband and I to Passion Lighting and I am so glad we follow up on the referral. Working with Sue to find the perfect lights and fan for our outdoor space has been great! Sue is knowledgeable, very helpful and so patient. I never felt rushed during the process – her customer service is top notch! We placed an order for one set of lights and the delivery date kept changing due to circumstances with the manufacturer and shipping. Sue kept us in the loop. When we decided to return the lights because the delivery date kept getting pushed, she helped me look through several books to find the best replacement. Sue (and Passion Lighting) is now our go-to for all our future lighting needs.

Si
Review №21

Our order ended up more complicated than anticipated. Kristal at Passion helped us work out the details. Thank you.

Ev
Review №22

We were helped by Trish Wilson. She was extremely accommodating and professional. Working with her, we were able to find what we wanted.

St
Review №23

Went to this store today and not one person asked us if we needed help. They looked at us like we were bothersom and they lost a massive sale. Rude rude rude!

Ra
Review №24

The products and service from Passion Lighting has been exceptional over the years. I have over 60 landscape lights in my yard which have been designed, maintained over several years by the Passion Lighting crew. In particular, Nina Hirsch, who has been a constant fixture (pardon the pun) within the store for many years is a fantastic ambassador for the high touch, customer first focus they have in this family owned business. I highly recommend them!

Ga
Review №25

We came into Passion Lighting and were greated by Nancy. She asked if we needed help and told us about the sale they were having. She let us look around (no pressure) and based on what we said, she also told us of other fixtures to consider. We did purchase a fixture and are very pleased. I would recommend Nancy and Passion Lighting to anyone.

ca
Review №26

We worked with Nancy Williams today. What a delightful experience. She is knowledgeable, patient, and great with interior design aspects. I would highly recommend working with her to anyone.

Pa
Review №27

I am building a new home in Omaha and went to Passion Lighting for all of my light fixtures for my new home. I could not find a good selection in Omaha. Their floor room was great to see ideas for a variety of lights. Trish Wilson from Passion Lighting provided excellent service and support. She guided me through the entire process. Trish was very knowledgable and had excellent ideas. My lights arrived safely for installation at my new home in Omaha. It was a great experience.

D.
Review №28

Just wanted to share we have been working with Trish Wilson at Passion Lighting and she has been absolutely wonderful! Very friendly, very thorough and does what she says shes going to do. Such excellent Customer Care thats sometimes hard to find these days! Thank you Trish for a very positive and pleasant experience!

Ca
Review №29

Passion Lighting is fabulous!! Nina helped up find our favorite ceiling fans after needing six more of them and Trish helped me with a hard to find colored down rod. These two ladies are wonderful and they go to great lengths to help a customer. Thank you!!!

Ju
Review №30

For our new home build in Argyle, Texas, my builder had us work with Passion Lighting. The selection was great and great to work with. Even better, a few years later, having a problem with a fan, I called them and was blown away by the customer service, and to find the fan we had purchased had a lifetime warranty. Debbie helped us through the entire process of having a fan replaced. She was kind, knowledgeable, and helpful. I would recommend Passion Lighting to all in North Texas.

Ru
Review №31

Very large selection of just about anything to with lighting, stop by and check it out....

Ja
Review №32

Bill and his crew installed landscape lighting several years ago. We still love the placement of the fixtures. We had a problem with one side of house going out and his crew found where a concrete contractor had cut one of our wires. Thank you for being so quick to find and repair.

co
Review №33

I have shopped there several times for 2 different homes. Good prices and great customer service. Would only shop there for all my lighting needs.Sue at passion lighting is simply amazing. She is patient and always shares her knowledge and ideas. I would always ask for her when shopping there.

Tr
Review №34

Thank you Kristal! We appreciate all your knowledge in helping us with our lighting needs. Very professional and passionate about the business.We look forward to working with you again soon.

Em
Review №35

Trish at Passion Lighting was so helpful in sourcing and purchasing all of our lights for a high end retail store project in Southlake Town Square. She was so easy to work with and we will definitely be getting our lights from them again!

Am
Review №36

Debbie Harper at Passion has helped us replace every light in our Colleyville home for 20 years. Now she is sending us lights to Melbourne Beach for our home there. What a store and what a fine lighting specialist!

SA
Review №37

Best Lighting Design Experience thanks to Sue who went above and beyond to assist my family with making the best choice for our style and budget!

le
Review №38

I needed help selecting lighting for my home and Trish at Passion lighting was incredibly knowledgeable and patience. I will return to do my Exterior lights soon.

Ma
Review №39

Margaret Sunderland - Sunderland Designs, I am a designer, and I have worked with Passion Lighting for some time.Nina always tries to make my orders right and she has a great personality. This is where I go for my lighting needs.

Ka
Review №40

I was beginning a major remodel in my home which included replacement of all of our lighting when I was referred to Passion Lighting by a friend. They have a beautiful showroom. We were greeted immediately by Trish. The time that Trish spent with me and knowledge she has made this part of the remodel the most enjoyable part. She follows up on every step. I found passion lighting very professional and friendly. They will be my first stop for all of my future lighting needs.

El
Review №41

We were so impressed with the level of customer service, expertise and patience with us as we spent weeks trying to find just the right lighting for the updates in our house. Debbie, store manager, came to our home and gave us great suggestions. She was prompt to answer our questions and worked closely with our electrician to make sure that we received the best. We will definitely use them again if the need arises.The results give our home a whole new look! We areThrilled!

Ki
Review №42

We are doing a remodel at our home. Ive been to Passion Lighting on serval occasions throughout the process and have ordered a number of lights. Nancy and Kristal were fabulous to work with. Incredibly helpful and patient. The pricing and selections at Passion are also terrific. Its nice to know that Ive ordered quality product from a reliable source. Id recommend Passion Lighting for all of your lighting needs.

Lo
Review №43

We are a Design Build remodeling company and have brought our clients into Passion Lighting for over 10 years. We find them extremely patient and helpful, guiding out clients through the many lighting choices available. The showroom is spectacular with up-to-date assortments of all kinds and price points. It is a joy to work with Debbie and her team, who are most accommodating, working with our deadlines and client needs. We look forward to continued excellent service. Thank you. Kathi Fleck

Di
Review №44

Trish from Passion Lighting is AMAZING! Trish was so helpful in assisting me with all the choices that Passion Lighting offers. Trish has such great taste and I walked in overwhelmed and walked out confident with the choices Trish helped me make. Highly recommend. Thank you Trish!

Ma
Review №45

Passion Lighting has exceeded my expectations. As a designer, it is so important to have vendors you can trust and that have your back. Passion is organized, experienced and has access to a large range of lighting vendors from moderately priced to very high end. This makes my selection process much easier. Sherry has been a joy to work with and always goes above and beyond, sending me multiple options, meeting with clients in person and is extremely easy to reach via phone. They are also a one stop shop for ALL lighting, both interior and exterior. I will continue to shop with Passion and highly recommend you check them out!

Ro
Review №46

A shout out to Bruce and the Passion Lighting Team. Not often that you find someone so focused on customer satisfaction as Passion Lighting. Years after installation they made my problem go away with a simple resolution.Thanks for making me a lifetime customer!RO

Sh
Review №47

Ive dealt with Bill Gensert a couple of times. He is the most impressive, knowledgeable and professional I have had the honor to work with. He really know the business. As a matter of fact, when I checked out with Nina, she was just as polite and professional. When you go, ask for Bill. You will be pleasantly surprised by his expanse knowledge.

Ke
Review №48

First time visit. Im shopping for outdoor lights (a small DIY project) and Bruce took the time (10+ minutes) to explain the options, show me what they offered and even gave me some installation tips. I wasnt ready to buy so Bruce gave me a quote and what he thought I would need so that when I am there will be no surprises. I had a great experience and thought the place was great.

Ma
Review №49

I have been a customer for a number of years. They have a wonderful selection of lighting to meet all your wants and needs. The Owner as well as all the people working here are very professional, friendly and helpful. They have an in-depth knowledge of the lighting industry so you never have to worry about working with someone who cannot assist you. Debbie Harper has been my go to person at Passion Lighting for all my lighting needs. She has always exceeded my expectations with everything she has helped me with. Definitely make Passion Lighting the source for all your lighting needs.

Ra
Review №50

Nina is very helpful and nice! Bring back the candy jars.

B
Review №51

Great customet service and a vast array of products to choose from!! Worth a visit for sure!

Kr
Review №52

I was here at Passion Lighting recently and was amazed by the level of customer service I received! I was just shopping around, weighing my options, but I will for sure be back, thanks to the lighting specialist, Sherry! She was very attentive and listened to my needs while offering suggestions without being at all pushy like I’ve experienced while shopping at other places. My suggestion? Visit this beautiful store if you are looking for new lighting, and ask for Sherry! You won’t be disappointed!

Gr
Review №53

Well stocked store, great service and well managed.

Ba
Review №54

My husband and I met with Trish who is very knowledgeable. The showroom is full of ideas, but Trish had a good sense of our style & helped us with ideas from their catalog base as well. We love our lighting fixtures!

Da
Review №55

Great selection and outstanding employees. Sherry did a great job in helping us make selections that matched our taste as well as follow-up on our order status. Trish seamlessly filled in when needed and the warehouse staff did a great job fitting all of our purchases into our car. We purchased fans, lights and mirrors over the span of several weeks and every visit was a great experience. Highly recommended.

De
Review №56

Trish at Passion Lighting is my absolute go-to for all things lighting. Not only is she wonderful to work with on the floor, she is great at research and so quick to respond over email for anything I need - should it be pricing for clients, availability, or even locating and sourcing some obscure fixture I’ve seen online or in a magazine. Passion Lighting’s installers are wonderful too. They come prepared and work fast, clean and efficient. A great experience all around. 5 stars!

St
Review №57

My first time in this weekend and very pleased with this company. Nina helped us and was very patient in working through our interests and ideas. She helped narrow down an endless choice of options to strong suggestions that lead to our purchases. Great in-store selection and endless options beyond. Great doing business with this company and will be back for all my future lighting needs.

ca
Review №58

I worked with Bruce and his team to get my front and rear yards illuminated. From the start they were great! His team is the most professional group that I have ever worked with. They made my home look wonderful. Thanks Bruce, Justin, and other team members. I am so impressed.

Mi
Review №59

Passion Lighting is amazing. We built a new home in Tucson, AZ, and because the DFW area has so much retail, we decided to look for lighting in DFW and take it with us to the new house. The selection at Passion Lighting was excellent, and the showroom is large, so you can see and touch the products, not just see pictures in a catalog. More importantly, the people were really helpful through multiple visits, helping us pick the right ceiling fans and light fixtures for the room sizes and colors of our new house.For all of the patience, hand-holding, and expertise, youd expect to pay more, and Id be OK with that. But we dont believe we paid more. Months later, while researching ceiling fans for a relative, we found a smaller version of one of our ceiling fans on the website of a big box store. Same brand, same model, just smaller. But the price on the big box website was higher. So Passion Lighting sold us a larger version of the same fan for less money than Big Orange was asking. In other words, all of the patience, hand-holding, and expertise didnt cost more.Finally, one of our ceiling fans failed to operate when I installed it. Ive installed many ceiling fans, and I know what Im doing. But Passion Lighting doesnt necessarily know my level of expertise. Who knows, I could have installed it incorrectly. (I didnt, but how could they know that?) And to make matters worse, we bought the fans in August, and I was installing them in February. But one phone call, and they said theyd take care of it. Keep in mind that Im now 1,000 miles from the store. The next business day, I get a phone call saying a new fan is on its way to me. Unbelievable customer service.So its excellent pre-sale service, pricing, and post-sale service. Passion Lighting is outstanding in every way.

Ma
Review №60

Great experience at Passion Lighting. Nancy, the lady that assisted me had exceptional product knowledge and very helpful. If your looking for lighting make sure to stop in.

Mi
Review №61

I really like this store. They offer such a beautiful variety of lighting possibilities that it makes it hard to choose. The store is beautifully laid out; like items being hung together to enable easier perusing. For the energy conscious, and Green complient, LED options are abundant. I didnt ultimately purchase from Passion Lighting, but that doesnt mean I wont in the future.

cl
Review №62

Great experience! Nina was very helpful. Will definitely be a repeat customer.

Al
Review №63

Debbie was great! Worked with me on every aspect from choosing lights to making sure we had everything we needed at time of installation. Sent someone out right away when one of the lights did not fit properly and replaced them. Would not hesitate to work with her and passion lighting again. Thanks!

T
Review №64

As a Home Builder and Home Owner, Passion Lighting has been our go to source for all our lighting needs. We began using Passion Lighting and have been dealing with Debbie since they first opened in Grapevine. We always recommend them to family and friends as well. They are knowledgeable and have always done a great job.

De
Review №65

Debbie Harper help us with all of our lighting in our new home. She had wonderful ideas and was always available if we had questions. Passion lighting stands behind their products and replaced a fan that stopped working 3 months after installed no questions asked. I highly recommend Debbie and Passion lighting for any of your lighting needs.

Th
Review №66

Drove from Abilene to Grapevine to visit this store. We had been looking for a light to go over our kitchen island. We walked in and were amazed at the amount of fixtures they had. The light that we liked was the display and they gladly took it down and wrapped it up more than good enough to make the trip back. Installed it today and it looks fantastic! Exceeded my expectations!All of the staff were super nice and very informative. We had the pleasure of working with Nancy. When we get ready to purchase more lighting, this will definately be our go to place.Thank all of you at Passion Lightning, keep doing what you are doing 👍👍

Sa
Review №67

Bought outdoor lamps for first time. I knew what I wanted but needed direction on how to measure to ensure I would get the right size lamps. Sherry helped me by explaining how I should proceed and looked through the catalogs to ensure I would have all of the options necessary.She did not pressure me to make the purchase on the spot. I appreciated her help and understanding. I bought 3 lamps today and had a great time doing it. Sherry was at lunch so Nancy helped complete the order and experience!I will update when they are installed! 😀

C.
Review №68

If you appreciate or have a need for superior service you can always rely on Bruce Paul and his staff at Passion Lighting to provide the best. You can expect fair prices and expert advice or consultation if you need it. No job is too small or unimportant for these people. What a pleasure to do business here.

Ly
Review №69

We have been customers of Passion Lighting for about 4 years. The lights and fans we have purchased are top quality, beautiful, and a better price than we find online or at other stores. Their customer service is also great.We recently had Bruce Paul create a lighting plan for new recessed lighting and art lighting in our living room, dining room, and a few other rooms in our home. The difference has been fantastic. Our house was dark and cave like before. Bruces layout provided the right type of light in the right areas.

Jo
Review №70

Very impressed with Passion Lightning! I have been researching smart home switches and Lutron lighting solutions for my home. The staff was very friendly and helpful in answering my questions. The owner, Bruce spent at least an hour of his time with me making sure I knew all of the options and offered other solutions for my home. They are definitely passionate about lighting and I would definitely recommend visiting Passion Lighting for any lighting needs.

Br
Review №71

Can’t say enough about Bruce and team at Passion Lighting!! Hands down amazing products and great service! I worked with Sherry and she was extremely helpful as well!! Kudos to Passion Lighting and go see them for all your lighting needs!!

Le
Review №72

I have recently used Passion Lighting for some new light fixtures. I had the privilege of working with Sherry Yohan who was very knowledgeable, personable and willing to go the extra mile for some of my little extras! It was a great experience and I love my new light fixtures!

An
Review №73

Sherry helped me find the perfect light for my bathroom and dining room. She gave me a great deal and the lighting is gorgeous. Thanks Passion Lighting and thank you Sherry!

Tr
Review №74

We remodeled our kitchen and needed help with our lighting. Kristal was amazing! she picked up on our style right away and in no time at all had the perfect lighting fixtures.Recessed lighting, under cabinet lighting, and island pendants. We highly recommend Kristal for your own lighting needs.

Da
Review №75

I went to Passion Lighting for the first time, today, as Im updating my kitchen and bath. Sherry was extremely helpful! She asked me questions to understand my needs and help me find just the right choices for my decor. I would highly recommend this store and the staff.

Ra
Review №76

Great price, selection and service! Nancy helped me pick out the perfect chandelier for my kitchen! She was patient, offered tons of options and was so easy to work with!

al
Review №77

We had a wonderful experience picking out lighting for our new home, Sherry Yohan was very insightful and helpful during the entire process from making the selections to getting us a quote on time. We enjoyed viewing all of our chooses in there well equipped showroom.We highly recommend Passion Lighting for any lighting needs.

Sc
Review №78

Bruce & Gloria are the best in the business. Superior product knowledge and great customer service. Plus, the showroom is really cool. I get great ideas every time I shop.

Da
Review №79

Thank you KRISTAL! Courteous! Friendly! Concerned and focused on what I was looking for! Top notch!

J
Review №80

Quite few a lights to choose from and we got many ideas on how to proceed with our remodel.

Do
Review №81

I love going to this showroom! It is not only full of beautiful lighting, but there are plenty of decorating extras to inspire you. Debbie Harper is who I work with because she always seems to know what would fit my needs. I highly recommend them to anyone in the market for a single item or a whole house full of lighting.

Bi
Review №82

Sherry at Passion Lightening went our of her way to help me find components for my 15 year old fan. She online researched, talked directly with mfg. to ensure the components were compatible. Ill be back

Br
Review №83

Very poor customer service. Agree with other reviews on service. Walked through the 7/25 around 3:30 store twice and none of the 4 or 5 sales people made an effort to ask if I needed help. Also called a few days earlier and asked for a few pictures and never received those via email either. Sorry but you havent earned my business. Most if the fixtures looked outdated also.

Ki
Review №84

I love the store! Such beautiful displays of lighting. Such friendly people. Sherry Yohan went above and beyond to find me the perfect chandelier and lanterns for my kitchen. Thank you thank you thank you Sherry. I will be visiting the store again soon.

Ri
Review №85

The customer service provided by Sue is above and beyond. Passion Lighting can consider me a customer for life.

Ro
Review №86

Staff was very attentive to my needs; received great suggestions for fixtures and dimming. Excellent prices! Also, they brightened up my night-time exterior with outstanding exterior lighting.

Ch
Review №87

Bruce was very helpful today with answering questions on outdoor lighting for a new outdoor kitchen we are putting in! He is extremely knowledgeable!! Thank you Bruce!!Joe and Cheryl

Li
Review №88

Bruce is very insightful and Kristal the best sales person ever!💙

Ka
Review №89

As an Interior Designer, I only work with companies that are knowledgeable and give great service to back their products. I get all of that and more at Passion Lighting. Deb Harper is the best and the entire staff is all top-notch.

je
Review №90

Just came through the whole store. I have bought two lights this week at other places but I need two more. There were several sales people working and talking with each other. I did a big lap through whole store slowly. Not one person asked me if they could help, nor paid me a lick of attention. I probably could have walked out the door with what I wanted... these people do not pay attention! You will have to tackle someone to get any help. I told my son I just won’t buy here now on principle! (Not busy inside either - Monday afternoon at 3:00)!!!

Ma
Review №91

Sherry was exceptional in her efforts; patient, very knowledgeable and a pleasure to work with. Passion Lighting is the best. Thank you.

Ch
Review №92

The sales staff have very poor customer service and sales skills. They must have great sales, because they act like you are just another speed bump. I would not recommend going there unless you already know what you want because they will not try to help. The salesman that approached me answered my question with, we have a million dollars worth of inventory. I dont know if we have what youre looking for. We just left.

Sh
Review №93

I recently worked on remodeling several rooms of my home and spent quite a bit of time working with Sherry Y. at Passion Lighting. I am very indecisive and have to see everything before I make a decision. Sherry was very kind and very helpful! She would walk the store with me pointing out different fixtures that she thought could work for me and then would pull all the catalogs and look through all of them with me as well! She was so, so patient! I really appreciated her expertise and willingness to go the extra mile, letting me look at the finish samples from the different manufacturers, printing out lots of pics etc. Ultimately I did buy a few chandeliers and a fan from Passion Lighting. I had an issue where the remote I bought from them for the fan didnt work with that fan, per my electrician, and Passion Lighting sent in their own electrician to repair the issue so I did indeed have a working remote at no additional cost to me. So great customer service (actually all the salespeople there are very nice and helpful). My only negative comment is they only order items once a week so if you miss their order date, you have to add an extra week to your wait time for your product, so plan accordingly. I will gladly go back to Passion Lighting and Sherry should any more lighting needs arise.

Ge
Review №94

I had to return a built-in light fixture from a ceiling fan because it stopped working after about 18 months. Gabby at Passion Lighting took it upon herself to contact the manufacturer since this is an expensive light fixture and one that she felt like should have lasted longer. Working with her supplier, she managed to replace the fixture at no-charge. We appreciate the initiative she took upon herself. This is what customer service is all about. Thanks Gabby and Passion Lighting.

Da
Review №95

Great service! Bruce Paul knows his stuff! He spent 30+ minutes with us consulting on a small lighting project for a new home we’re building (at no charge, btw). Other lighting stores had been no help at all.

Ti
Review №96

Wonderful experience @ Passion Lighting. Crystal & Sherry were very helpful & everyone in the store was over thhe top friendly!!! Million of books to look through & a beverage while you look plus lots of lights in the ceiling for samples.

Ra
Review №97

I work as a specifier in the consulting electrical engineering field and was recommended to call this company. Needed some information on automated lighting. Someone named Bruce returned my call and basically told me he doesn’t like to answer or help anyone he hasn’t met. Also informed me he 3 plus weeks behind.He was very short and somewhat rude and arrogant. I WILL NOT call them again.

Br
Review №98

I cant say enough good things about these guys. Ive shopped most of the DFW showrooms and online and PL is heads and toes above the rest----more knowledgeable, on trend, great service and lead times, and way better priced. Ive done several remodels with them and each time theyve been able to answer my zillion questions or find the answers if they dont know. Ive brought them random online pics of things I liked and they have identified and ordered for me---they have more sources for lighting and decor then whats shown on the floor so be sure to ask. The owner and his landscape guy blew me away with their insight on landscape lighting, installation, dimmers and recessed can lighting. Definitely worth the trip. and the free cookies help.......

Mi
Review №99

Walked in not knowing exactly what we needed (needed a light kit for a couple of ceiling fans). Staff went out of their way to help us with research and how to procure the items (they ended up being from a brand they did not carry). Even after identifying that we wouldn’t be buying from them, the staff did a great job supporting us.

Ra
Review №100

Horrible store, will never spent a dime with them. We ordered fans, lights including installation. Due to bad weather he wasn’t able to install the outside lights. Completely understandable. However he told his manager he couldn’t do it because it’s to high up, the light were supposed to be on the floor. Sales lady called me a liar when I explained her the situation. We bought from them multiple times, however this time they did not met our expectations of good customer service.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1649 W Northwest Hwy, Grapevine, TX 76051, United States
  • Site:http://passionlighting.com/
  • Phone:+1 817-310-3261
Categories
  • Lighting store
  • Bathroom remodeler
  • Home improvement store
  • Kitchen remodeler
  • Landscape lighting designer
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:8:30AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:Closed
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:8:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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