Excellent prices; quality stuff!

Superb salesman was extremely helpful and welcoming

Manager was great to work with and happy to handle my 36 spinner which was in for warranty repair.

This is not about the store, it is about Samsonite in general. I ordered from the website and they sent the wrong item. After 1 chat, 3 customer service calls I could not get a return label after over a week. Poor business practice. Poor customer service.

Steve was so helpful and friendly.

The gentleman helping us was just great. Very knowledgeable and very helpful. Thank you sir. I wish I had gotten your name.

Had great experience at this store, not once, but twice. Rick, the store manager, knew exactly the right questions to ask that helped me decide on what was the best luggage option for my travel. While I had researched options before shopping, he pointed things I had not thought about because he knew the products. Very pleased with the investment made in the luggage purchased and the high level of customer service provided. Thank you.

Highly recommended. My wife and I (and daughter) stopped in here last Sunday for some advice on replacing an old set of American Tourister luggage that weve had for way too many years. After about a half hour of discussing what we thought we needed and listening to the advice of the store staff, we walked out with two pieces of Samsonite that should suit us right down to the ground.

There is this rude short bold guy that works there not going back.

Wonderful customer service!! Found a huge High Sierra Duffle for only 60 bucks! Fits enough clothes for my family of 6 for 4 days. The lady was so informative, definitely will be back. Even though the Pokemon people were all over the place, overall good experience.

Staff not very customer friendly. Not very helpful. Great place to look. Just look.

Ive been here a few times. They have lots of choices but mostly older models. They have a big selection of bags. They have sales and you grab a good deal.

People ready to help, talk, assist etc. etc. Come in for a visit and you will buy something only because they know what they are talking about and always seem to have an answer to each and EVERY Question. The travel industry is made easier by coming into THIS Place............

I replaced a Samsonite backpack Ive been carrying daily for many years. It has been very durable and still works so went back with the Tectonic 2. Not as many compartments but still looks like it will work. It was a few dollars cheaper than Amazon. Also got a large suitcase that was substantially cheaper than the exact same thing at other stores in the mall and Amazon. Prompt and friendly service also.

The management in this store is laughable. They insist on imposing their rules on areas outside of their rented property.During a Pokemon Go event today, they insisted on contacting mall security to report a claustrophobic experience on their customers caused by players that are over 50ft from the store opening.If these managers are what I can expect to represent the Samsonite brand, I will no-longer consider them a viable solution to my baggage needs.

If you go near their store without giving in to their disgusting sales tactics, they will close their store, call security, and glare at you while they try to tell the rent-a-cop why you should be removed from the mall. Everyone here should be fired.

They dont like people doing ex raids or normal raids at the Sprint stop for Pokemon go and have people removed from the outside area. Guess theyll hate the rest of the summer when this happens in big waves once a month.

This past Sunday I was there and the mall was full of Pokémon playing people. I ended up leaving the store due to the rudeness of the people playing a game. I could not even hear the employee talking due to the amount of players coming in and out of the store. I feel sorry for the worker because of all the rude and loud Pokémon players. They should not be bombarding a store like that. I will come back and get me some luggage but I will make sure those players aren’t around before I come back.

Zero stars if possible.. went by they were closed at 3pm and being rude guess bc pokemon players were playing but they werent near the door.. like more than 50 feet away... seems i got assumed i was playing the game.. guess since i look young and you were grouping me with the pokemon players... thanks ill take business elsewhere...

I go here to shop styles and dimensions then order online for a cheaper price they are very helpful on making my online purchases

Great quality. Great prices!!!

Don’t be 50 feet away from their doors in a public area or they will close their doors and call security. :/

There was a rude, short man with a beard who took an extremely condescending tone with me when I asked about the price of a suitcase. Would rather shop elsewhere than this store. This man had horrible customer service. My mother and I waited 15 minutes for him to come out of the back so we could buy $200 + worth of luggage but ultimately took our business elsewhere when it took him far too long to return from the backroom when he knew he had customers waiting.

Was walking by and they employees were very rude. Security was telling people to leave.

Terrible experience. Rude employees

Good service.

Thought about buying a suitcase for my travels soon, but after they closed their gates during business hours from people just playing pokemon go, Ill never consider shopping here again.

There is a short guy that is bald with s beard that is super arrogant and rude. I was going to spend some money here, but not anymore

Samsonite! I was way off. Knew it started with an S though.

Great Service!

Good brand

The cool store was not in my budget

Very friendly people, I had a problem with my suitcase and they solved it quickly

Excellent quality