So far my experience has been great. Came here for my CPAP machine. Everyone is friendly and the person that introduced me to the new equipment is top notch. She went through step by step to explain everything and answered any questions that were thrown her way. Ive seen a lot of negative reviews and I think a lot of emotion is a contributor when you have to rely on your insurance for payment. I might suggest those people get new insurance if things are not being handled in an efficient manner.

They force you to set up autopay. Spoke to them about a payment plan. 100 per month. I’ve now been charged over 350 dollars in the last month, four separate transactions. Just ridiculous. Not helpful with CPAP machine customer service whatsoever.

!!!!your staff needs to be more trained to serve people!!!!!I brought a reference for a milk pump, my gynecologist had given it to me the first of this month, and I had not been able to go to the store, yesterday I went and they told me that I needed another sheet with the current date!!!...because the date I already had passed. I call my gynecologist and she told me that it was impossible for the health department to give up to 1 year to be able to pick up with that Sheet...the HME store in Maniatowoc is much better...

I have called for my wife, as she has had a severely sprained foot. I have called and got a voice-mail. No call back. My wife called, they called back and misses the call. We called back and voice-mail. They never called back. Very unprofessional.

It took over a month for them to fill my order for cpap startup from the sleep lab. I had to call the sleep lab to see if the order had been sent and if this kind of time was needed. They confirmed the order had been sent and that it seemed a rather long wait. I then called HME to see about the delay and was told it would be soon, then a week later was told it was ready. About a month later I called their local number about exchanging my full face mask for a nasal mask. The automated attendant system directed my call to someone in Chicago to whom I explained what I wanted and was told I would get a call back in a day or two; seven days later I had yet to hear from HME so I called again and now reached the GB store directly (the automated attendant options had changed) who seemingly had no knowledge of my earlier call or request for an exchange. I shared my now double dissatisfaction with their facilitator who was polite and said they were trying to improve. For me though, there are other local brick-and-mortar locations and plenty of online sources for cpap supplies for me to give my business to rather than HME, who twice now has demonstrated short-comings in being able to meet my reasonable expectations as a customer.

I have Lymphedema in my legs. I got a prescription from my doctor to go and order these support stocking. I talked to the gal and told her I would like to re order the kind I had before. The woman said no problem. So I asked her when the socks came in she said in about a week. She said that she would call me when they come in. I didnt hear from her so I called up and was talking to the woman to me and she said to me rudly on the phoneI tried to call you and your voice mail was full. So we were about to send the socks back. I will try them one more time if I get treated like garbage I will go somewhere else.

I provided Green Bay HME with my physicians order for a walker. I was required to bring the walker to a physical therapy appointment and educational meeting with the surgeon prior to my hip replacement surgery. Green Bay Home Medical refused to fill the order, telling me (loudly and in front of other customers) that my insurance would not pay for the walker unless it was given to me the day before surgery. I went to Streus and got the walker with no problem, full insurance payment, and without the rudeness. Horrible experience at Green Bay HME, and I wont return.

Over charges for CAP supplies.

Needed a lift chair for my wife after surgery they were very helpful.

There are other nice home medical businesses such as Bellin who offer kind and compassionate care. This place does not have time to help a customer and is rude. The clerk argued about what the doctor had written the prescription for and didnt want to help. They do not deserve any stars in the rating, and I highly suggest going somewhere else for service. Will not use them again.

While traveling in the Green Bay Area, at the end of the day I had the horrible realization that I had forgotten a couple of CPAP components at home. It was a fitful night of sleep. The first thing I did this morning was hop on Google to find a local cpap supplier.Brian at HME went above and beyond in assisting me. The staff I talked to on the phone both this morning and afternoon were also very helpful.I am going to sleep great tonight thanks to HME and their ability to provide same day help to an out of towner in a pinch.Thanks HME!

Wow... Had to look at the picture again to make sure I was in the same place as all these other people... I was in there this week (again)... In the last year I have been in this place three or four times and have ALWAYS been treated fairly and well... This past Tuesday I was in to get some compression socks... My experience was the complete OPPOSITE of what most of these people have shared... I walked in and was cheerfully greeted and helped by the first person I encountered... She explained I would need to speak to Joe V... I found Joe to be incredibly friendly and helpful... He even almost demanded to call my insurance company and get whatever discount for me that he could... He ended up spending about 10 minutes on hold and dealing with the customer disservice idiots my insurance company employs... He was VERY patient and thoughtful, and he also ended up SAVING me about $120... He made sure I completely understood the product, and how the insurance covered it, and how often... This positive experience has been pretty typical of the treatment I have gotten here... Not sure why my experience is so different than what others have posted...

I was in town for a Green Bay Packers game. I use SoClean at home and I swapped out lids to travel. Of course I forgot the seal. I started calling different businesses in Green Bay that could help me. The first two just said no. Nothing they could do. Then I called HME. Well, Quinn was a life saver. She went out of her way to help me and acquired the part I needed. She told me it would be waiting for me at the front counter. I drove over to get it and there it was. At the counter Betty H. was also as nice as could be. We chatted for a bit and then I left. HME is a top notch operation in my opinion and goes above and beyond for people.Go Pack Go!!

Rented a knee scooter recently due to an unfortunate accident with my motorcycle (broken foot). It took awhile to complete the paperwork, but my experience overall was satisfactory.

I am a 42 female that got very sick with a unexpected lung diesase. Betty and her co-workers have gone up and beyond to help me get all products I need and most the same day. This has been a very scary time for me and they really have helped keep my mind at ease. Even taking prescriptions from Mayo in Rochester Minnesota. I cant thank these people enough..also I was put on oxygen starting in September and my son was getting married in Kansas. They got me an emergency portable oxygen and batteries I needed to fly the 5th of October. Without them I wouldnt have made it to my oldest sons wedding!!!

Yesterday I went in for a knee scooter. The front desk lady met me at the door and opened it. Im currently using crutches. She assisted me and answered all my questions. Showed me how to use the scooter, helped me to the car and helped load the knee scooter. Great, fast service. Highly recommend!

If I could give the folks here 6 stars, I would. I was traveling from out of town and upon checking into my hotel, found out I forgot to pack some of my cpap supplies. Brian and the staff there went the extra mile to stay late on a Friday night and take care of me. I can’t thank you all enough!

Not sure my first one posted. Attended a conference in Green Bay this April but forgot to bring with the CPAP water tank gasket due to using SoClean and using a different topper at home. One night of lost sleep was enough. Stopped in expecting to pay $50 for water tank but Betty H. was my lifesaver and gave me a gasket off a returned machine. She also gave me a tip on little plugs to get from Farm & Fleet so I can use same topper for home and travel! Thanks Betty!

Enjoyed my experience getting my CPAP a few months ago. It did take a few weeks to get but insurance took 12 days to reply to request. I met with Kris and spoke to Quin and Jen on the phone they were kind and knowledgeable.

Very poor billing department. Paid the full amount due on my bill in September 2017 then 6 MONTHS later I received another bill in the mail. They claim they got a denial from my insurance back in August. If thats the case why didnt I receive the bill back then? I called them and they couldnt give me a straight answer on why it took them so long. I work in health care and do not recommend this place to anyone. I wont do business with them again!!!

The staff here was amazing. I was missing the gasket on my CPAP machine while travelling. Im not even a customer of theirs, just in town for the weekend. They went in the back room and found an extra gasket that fit my machine. Very helpful.

My first experience with Home medical was when I went to learn how to use a c-pap machine.The instructor was unclear and impatient. I told her at the end of the session that I lacked enough understanding. She said to call her, which I did three times with no response or a way to leave a message. I also emailed with no response. I did schedule another session with another therapist, with my daughter present. This went better. Please understand that first impressions are of supreme importance! I read have number of reviews and it is obvious that the owner of Home Medical needs to act to improve service, merely apologizing is not enough. Irene Holmeide.

Good phone contact experience - Was able to get a convenient appointment time - People at the business were friendly, helpful and professional - My walker adjustment was a simple, easy fix and I wasnt charged.

This company is the worst of humanity. My wife and I had a preemie that will be in the NICU for a couple months. Since she was early, we needed to rent a breast pump while waiting for the one from our insurance provider to come in. When I called HME they refused my business because they don’t deal with United Healthcare. Even when I told them I don’t care about coverage and offered to pay out of pocket without insurance, HME still turned us away in our time of need.

I have never experienced a business that wanted me as a customer less than this place. I simply wanted to transfer a CPAP prescription to HME because their facility location is more convenient for me. They made every step of the process grueling. After months of trying, I simply gave up. Their customer service is demeaning. I wouldnt touch this place with a 10 foot cane.

I bought 2 over-sized ice-packs on 10-25-19 and one of them started leaking the brown material within 3 weeks of use. Tried to bring it back and was told that their store policy on returns is 7 days. Absolutely ridiculous but the attitude exhibited was even worse. I try to shop locally but will never do business again at HME. Bottom line, there are plenty of options including Amazon, CVS, etc. for purchasing medical supplies.

Have to have a prescription to get a sleep apnea mask

I was very happy with my experience and cost.

Took 2 weeks to for them to even attempt to get authorization from my insurance, and that was only after badgering them. They were always polite, but clearly they have issues with either a staff shortage, or with with their internal processes. Changed my prescription to their local competitor and in 3 days I am already scheduling my appointment to pick up my equipment.

Needed a knee walker through workmans comp.because the cost of it was under 100.00 HME would not bill workmans comp directly, instead send ME the bill so I have to do all of the leg work(on one leg mind you) to get it faxed to workmans comp so they get paid. I have enough going on right now, really dont need the HEADACHE!!

I completely agree with the negative comments. And, I have never bothered to write a google review until now. Thats how much they disappoint. . I avoided going there for cpap supplies as much as I could.Since they moved down the street their customer service has changed. Count on waiting. A lot. They have a huge building and seemingly a lot of employees running around the back, with no interest in the people standing in line. Tonight was the last straw. I called Bellin while waiting (15 minutes maybe?), for 3 customers and one rep. I talked to them about transferring my needs to them. Bellin said I needed a copy of my sleep study (about 20 years old). Id tried to switch a year ago but when Bellin called GBHME directly they refused to give a copy. So, a year later Im standing in line with a broken (literally, I fell on some ice and it flew out of my hands) cpap machine and I decided enough, Im done with them. When its finally my turn they tell me its close to closing and they cant do anything for me other than a loaner for a charge. I ask for a copy of my sleep study and am told I have to sign a form. No problem, I understand that. After 5 minutes the lady comes back and says she was told I should go to the hospital where I had it done. I ask if that means they dont have it and she says no, they do have it, they just wont give it to me. MY OWN RECORDS! On the way out another employee tries to hand me a piece of paper explaining what I have to do to get a new machine. Thanks, but no thanks. Tomorrow Ill take some time off of work and go to the hospital to get a copy of my study. Then Bellin to get a new machine. GBHME? Never again.

When it came down to take care of a bill that was supposed to be paid for by insurance the people were rude to me cutting me off not letting me finish what I was saying... Just a fyi for you ppl if you want ppl to pay you in a timely manner maybe you shouldnt wait 7 months to send me a bill and give me a week to figure it out thats just poor service hope yall get it together

While i managed to get a cpap machine, i can honestly say the customer service is terrible. Whoever their receptionist is has zero phone ettiquette, she is rude and acts as though she would rather be doing anything besides helping people. Whoever she is, she has made me feel like an idiot and therefore am still using my broken mask.

I wanted them to program a cpap machine for me, they had the prescription and the doctors orders but wouldnt do so unless I agreed to buy supplies from them for the machine. The supplies are half the price and sometimes more on Amazon...so I programmed the machine myself with the help of a couple of Youtube videos and bought my supplies from Amazon. Like I always say The only thing wrong with healthcare in America today is the insurance companies and the medical supply companies that put profits ahead of care.