While I am grateful that my battery was replaced, ITWorks uses misleading billing practices and left me feeling uneasy. I took my Mac in for a battery replacement and payed for the initial rush fees and diagnostic ($135), I received a text the next day that my Mac was ready for pickup and I had a $0 balance. Upon picking up my Mac I was charged an additional $192. I understand that the battery itself is a charge, but I find it extremely dishonest and misleading to write that theres a $0 balance and then charge almost $200 dollars more. If you are going to charge more, please do not mislead customers and say theres a $0 balance.

I was charged twice for the same laptop repair (Over $300). I was given multiple different days by which my money would be returned in email correspondence (its been weeks now) and it has yet to be given back. Dont go here unless you want your money stolen.

I took my macbook to have the screen replaced to I. T. Worx after going to a few other places, all of which told me that it would be at least three weeks before I would have my laptop back in working order. When I went to I. T. Worx, the worker communicated with me everything that I needed to know, charged me two hundred dollars less than other stores due to a warranty that other servicers ignored and got my laptop back to me in great condition in just a week. 10/10

I dropped off my laptop for a diagnostic for accidental liquid damage. During the consult, the staff didnt really do a great job of answering my questions and it quite frankly felt like they didnt care. They sent me a quote for the repair and I asked if a technician could walk me through what exact damage was found during the diagnostic. They never called me back and when I reached out, I got a mediocre response. I still do not know exactly what they found during the diagnostic. When I declined the repair and asked them to put my computer back together they said they would call me when it was ready for pickup. They never called back, and I had to reach out to find out the status of my computer. As they charge a non-refundable $50 + tax diagnostic fee, you would think youd get responsive, professional, and quality service. This is the first time Ive gone 3rd party for my Macbook Pro and will probably be the last. Dont waste your time and just go to the Apple Store for full service.When I spoke with the director about this, he was very receptive to the feedback. However, be aware that this business is not firing on all cylinders as of now.

Brought my laptop there to for a diagnosis because it would not start and the Apple store recommended them on their website since at the Apple stores were closed at the time.Drove 3 hours for an appointment time to get get it diagnosed and was then told it would be 7 days for a diagnostic to be run. Okay, I get it, left it there with my laptop charger (since it was a power issue). Paid $55 for a diagnostic.Finally got a call back and was told “there was and indicator of water damage”. Which blew my mind since this is my work laptop and never has it left my office or been spilt on. Instead of a proper diagnosis, like what exactly was damaged by water, they just told me they could send it to Apple for $500. I declined and was told I could come that Saturday to pick it up. At the time it was around New Years so I asked again on the phone if they would be open Saturday before I drive 3 hours to them, and was assured they would be open. Well I drove 3 hours and they weren’t open - nothing on their website or voicemail indicating they would be closed either.I was able to get my laptop eventually and didn’t realize that they didn’t give me the charger until I got home - which is my fault, but also weird that they didn’t have them bagged together. So I called to see how I can pay to get it shipped and my calls were never returned.At this point i was able to get an appointment with Apple. They apologized for the service and offered a free charger. Turns out there was absolutely no water damage and was a $80 fix including labor costs. I would give IT worx 0 stars if I could.

This was by far the best technology service and assistance I have ever had, and I have had a lot of problems over the years! Their priority was to help me, not just charge me money or get me to buy some of their products! The service guy was so helpful and we troubleshooted for a while, and he never complained or tried to kick me out. I recommend them so much more than any other apple care place I have been to.

Super business! Great employees and super business owner

I.T. Worx does excellent work. I own Triad PC Repair of Lexington and when we run across a problem with an apple product that we cannot service this is the place we refer people to. As a repair shop we take our referrals VERY seriously. Its hard to find honest competent help that will not take advantage of our customers. I.T. Worx is professional and very capable while being honest and fair. I would not and do not hesitate to recommend their services.

Awesomeness! Referred via Apple Support and felt a lil disappointed upon arrival BUT was quickly soothed and assisted by Kegan. Let me just say that I will be using their services for my personal I T problems should they arise! Very friendly atmosphere even during these current conditions.

Great staff. Very knowledgeable. Fair pricing.

Excellent service, they go the extra mile to help even when Apple should be doing it. My I mac didn’t work and Apple stores are closed. I spent 2 months trying to get some help from Apple and at the end it was the OT worxs team who helped me!Finally I have my Imac back!

Made an appointment for an iPhone a week in advance for this exact store. We drove over 30min to make our appointment time and no one is in the store. The store is open but no one is inside and they had over three customers waiting outside for their appointment. We waited in the cold for over 30min and no one answers the phone either. This is the worst service and if you need your iphone fixed just make an appointment at the Apple store around the street!

Quick, good, exact. This place was great. So much better than dealing with the Mac store, and even for warranty work.

Very knowledgeable, very patient for some one who dont know computers

Great customer service and great work! They kept me updated with texts and calls and got to work on my MacBook the same day I dropped it off. I will definitely go here instead of the Genius Bar next time I have any trouble!

Had one issue getting charger back but they hand delivered and made it right

I pulled up this place after I found that my external hard drive was failing and I saw that Best Buy charged a disgusting $250 preliminary fee and $500+ for serious data recovery fixes, and quickly scheduled a data recovery appointment with IT Worx instead. I notice there wasnt any reviews regarding their data recovery attempts, so I decided to write one here:For reference, my hard drive is a Seagate. It was not broken or physically destroyed in any way. It was just aging and repeatedly disconnecting itself from my computer, making data recovery on my own completely impossible. It did not sustain any outward physical damage, just some internal ones that were a result of being dropped or irresponsibly unplugged or something similar.I also purchased a new external hard drive beforehand, and asked IT Worx to move the data onto the new hard drive. They didnt provide me with one of their own, so I dont know if they provide that service and, if they do, how much it would cost.IT Worx are incredibly kind and transparent about the service. I was provided consistent feedback about the steps they were taking to retrieve the data from my hard drive, and they were really responsive to questions.However, it does take time--I waited between two to three weeks before the data on my broken hard drive was recovered and saved to a new hard drive (the latter which I purchased online on my own).In the end, they saved most everything--including hundreds of THOUSANDS of photos--but it seems that a decent amount of old home videos fell through the cracks and were unsalvageable. I cant fault them though. I dont think that its an issue with THEIR attempts but to be honest, the hard drive was failing, and they did the best with what they had. This is something that you should keep in mind when bringing your external hard drive to a data recovery appointment. If my hard drive wasnt completely destroyed, was still able to be connected to a computer (when including intermittent breaks in the connection), and they werent able to recover ALL of the data, then Im not sure what could they could do for external hard drives with more serious damage than mine.But the entire experience was very good. I dont think I would have chosen any other data recovery service, because I dont think there is any service that could beat the value IT Worx provides (relatively low cost, locally based, perfect customer service, recovery of around 80% of data). But I dont know if this would be the place to go if your external hard drive was beyond repair, or had sustained severe internal damage, because I dont know if they would be able to help with that. Otherwise, absolutely go for it. I wanted to give them a 4/5 star ranking, only because I was kinda bummed about the incomplete recovery of data, but the truth is that the hard drive being broken was my fault as well and they did their very best with what they had. Thank you guys so much again.

The guys at IT Worx know their stuff and have always been a big help. We use only Macs in our office and IT Worx is responsive and knows the answers.

This is hands down the most honest, professional, personable, and expert group of technicians I have ever had the pleasure of working with. They communicate superbly, they stay in touch with updates on where your job is in the loop, meet their deadlines and come in on budget. Best of all: the work is absolutely first rate, and if youre a MAC person, Apple Certified (for good reason).If you have a computer issue, look no further for help.

My MacBook Pro wouldnt load properly, and I tried repairing it myself via Google and YouTube, with no luck. I live in Winston Salem but drove to Greensboro to get it fixed and they were able to fix it the same day! They were up front and honest in that my machine, which is a 2011, was still in great condition and a repair made more sense than a replacement. I trust these guys and hopefully wont have more computer issues but if I do, Im going here!!

This business has my highest review! The assistant manager, Mikes, customer service is phenomenal! Ive spent two weeks trying to make an appointment with Apple Store before being referred to I.T. Worx as an Authorized Retailer. Even though they were busy, Mike did all in his power to squeeze me in for an appointment. Mike and his team corrected my iPhone 7s camera in about an hour, and were so helpful and kind. Its unusual to interact with real people who care in the fast paced world of technology products. I hope you will try them for your computer/phone repairs and purchases- you will not be disappointed!

I would recommend IT Works to anybody in the area! Mike was so easy to work with. He really took the time to explain the issues with my computer and the options available. I didn’t end up having any work done on my computer (too old to put the money into) but I would take any computer here in the future.

I am an extremely satisfied customer. My old mac was on life support and infected with many viruses. All pricing was explained up front. A diagnostic test was necessary to determine issues. I was contacted with the problems and solutions. Costs were always presented as well. In less than 24 hours, my computer is better than new. I stayed in the store after the repair to make sure it all worked to my satisfaction.. Tarek was the lead man and Kyle was very patient to help me with my apps.

They only work on certain brands. They basically blew us off. It was not a good feeling.

I cannot thank the staff at I.T. Worx enough for helping me out on such short notice! Last night, I spilled water all over my laptop. I was able to easily go into I.T. Worx today and get everything solved! The staff was extremely helpful and friendly, and I can tell they truly value their customers. This is the best place to go if you cannot get a Genius Bar appointment! :) I would even go here over the Apple Store.

I walked in with the intention of getting the RAM increased in computer. I worked with Tarek, who went above and beyond to help me. My computer is running better than when I purchased it. He truly saved my hide as it is the last week of classes for this online student.

Amazing experience and highly recommended. I contacted Apple to inquire why my computer was running severely slow, they recommended this place. I came in, staff was very professional, very educated on the knowledge of equipment and software and attended to my computer as soon as possible.I thought I needed memory and my hard drive was actually failing. When specialist did an analayst, all my data was actually lost.I was so scared and starting panicking but they offered me a way to recover information for a fee. It was very successful and my computer has been running very smoothly. Please do not hesitate to use their services

Another very happy and satisfied customer. Reasonable costs on repair and on new products. I highly recommend them for your IT needs.

Watched how they treated a customer. Broke his phone, cracked the display. Did not fix the issue it was brought in for. Then refused to make it right to the customer. Stay away from businesses like this.

Dont go there. They just want you money

Great service and care! Helpful informative and they go the extra mile for their customers! I would highly recommend!

Highly recommend these guys. My macbook is 10 years old and I truly thought I had lost everything, but they were able to figure out the problem and saved me a ton of money from having to buy a new laptop.

I was so pleased with the work I.T. Worx, Inc. did on my Mac Desktop computer that is 9 years old. It is up and running again! I.T. Worx customer service both on the phone and in person was top notch! Very patient, answered all of my questions, and easy to understand. I highly recommend!

Super nice and professional staff

IT Worx really went above and beyond and got my phone repair done super quick!! I will definitely be back. Courteous and friendly staff!

Had a great experience with I. T. Worx fixing both my Mac and my iPhone. Dont need an appointment, I walked right in and they helped me. Highly recommend for apple products!

I brought my computer in to be optimized. It needed a new office program and Tarek installed it within the hour and was very helpful. Youve got my business. Thanks.

Quick turn around, easy to communicate with, fair price. Would recommend every time! TRUST THEM!!

Tarek went out of his way to find me a time to replace my iPhone battery. While I was waiting at the store, I was impressed to watch Tarek politely and expertly serve several customers at once.Mike was the person who actually performed the repair. He was equally professional and courteous.I would highly recommend this store. Great all around experience.

The apple store wanted $450 to replace my laptop keyboard. I.T. Worx said it was a simple cable for $105.Very happy and they worx fast!!

Dropped my MacBook Pro off on a Thursday afternoon, and they still had not gotten around to looking at by the following Wednesday. They never called to say they were behind, instead I had to follow up with it myself. They did however refund me my $55 dollar deposit. Drop-off at your own risk:(

This was my first visit to IT Worx; I usually take my iPhone to the Apple store when I need assistance. After a friend recommended their service so highly, I went to IT Worx for a battery upgrade. (It had taken her more than 4 hours to get her own battery replaced at the Apple store.) I dropped it off at the time wed set up and was asked to come back in an hour. It was ready within minutes of my return and the entire transaction was smooth and easy. The service was friendly and agreeable too!

IT Worx was very professional, honest and quick when fixing my MacBook display! There was no wait time and easy communication. Costs were reasonable. Thank you!

I brought my 10 year old MacBook to them and thought my hard drive was blown. They were able to save ALL of my data, ALL of my programs and shes working like a charm now! Dropped it off on a Saturday and it was ready to be picked up on Tuesday morning! Thanks IT Worx!

Awesome place to fix your Apple issues. i had an iphone7 which had lot of personal pictures and videos (didnt have a backup). It was stuck on an apple symbol which the Apple technicians couldnt resolve or get me the data that was on the phone. Tarek was the smart guy who got the phone back to life along with all the data. Five stars for the awesome work in a really short span of time..

Always a pleasure to deal with! Any problems or questions they are able to answer and take care of! Highly Recommend!

ITWorx: Mac repair was fast, but never finished. They never tested their work before handing it back to me, so I had to return at least three times to get the front line guy (salesman?) to even turn on the computer before passing it off as being done. Repeatedly. There were error messages when they replaced the motherboard, and I tried to research the problem to help them, but the front line guy never bothered checking company email about the problem. He doesnt use it! He never listened to me as a customer, never remembered what the problem was, never checked the customer information database he had, and blamed the customer for every problem he had instead of taking responsibility. They have left me with a semi-working computer with disabled software that no longer recognizes its valid registration. This shoddy repair has cost me frustration and weeks of loss. Do not purchase or repair anything from this shop until they rebuild their processes, retrain their sales staff and work on quality first. They can start by reading Tom Peters.

If I could give this place 10 stars, I would!! After leaving the nearby Apple location knowing my hard drive was no longer functioning, I was quite disappointed. Mikes knowledge and expertise helped me make a decision to replace my hard drive or purchase new MacPro. They were able to retrieve all my info. from my defunct drive and install new one; thus, hopefully being able to give my 8 year old computer a few more years!! AND I have to say in a 24 hour timeframe. I couldnt be happier and highly recommend their services.

They did an awesome job with my Macbook display. Kept me updated, informed me before parts were ordered, and did it within a week!

I was able to get an appointment quickly, and Mike figured out what was wrong with my iPhone. Great customer service! Thank you

Amazing customer service and Personal attention. My MacBook decided to act up today. They fixed it on the spot. Can’t say enough good things about I.T. Worx.

Brought my unresponsive IPhone 8 here and got it looked at right away. Tarek Merdan, the store manger, was able to fix it under an hour! Was very happy with the quality and speed of their work.

They took over a month to “repair “ my iPhone’s screen. There was no communication on the status of my phone’s repair throughout the service process. I had to call to ask for updates. I would be lucky to get someone on the phone after calling numerous times a day with no answer (only for them to tell me they didn’t know what the status was for my phone’s repair). Once I finally got my phone 33 days later, I realized it was painfully slow and the screen was very unresponsive. Turns out they actually replaced my phone with a defective refurbished device. I had to go to the Apple store to find out about this. Other than that, the people who work here are pretty nice.

Excellent service from an Excellent staff.I highly recommend I.T. WORX.

Tarek provided great service! He was able to tell me what I need and fix the problem with my computer in no time! I will definitely refer IT Worx to a friend, family, stranger, etc. I will be back if any other issues arise.Thank you for your great customer service Tarek!!

I highly recommend I.T. worx!! I could not be happier with the service, I walked in and my MacBook was fixed within the hour! Awesome customer service as well!

Stay away from this place!!! Very poor service

Fixed my Mac and had it back to me within a week. Way easier that going to the Apple store.

My new place for technology help! Mike is such a friendly and helpful person. He also happens to be a wonder with IT problems!

Amazing!! I had called Apple and letting them know that my MacBook Pro was not starting up correctly. After various steps, they concluded that my laptop was broken and needs to see a genius for further administration. I took it here and two days later they called me back to pick up my laptop. All my pics and files were still there (after I was told that they cant be sure if its going to be there) and they didnt charge me not one penny!!! They were very friendly and made sure I understood every option I had. They explain to me everything very well.I had originally had gone to the Apple Store thats close by first. They were very rude, impatient, & didnt not look like that wanted to help. So I just took my laptop and came here. AMAZINF SERVICE!!!

IT Worx on Battleground took my Vintage MacBook Pro and restored it to its former glory. Thank you for the great work!!

Great experience. Helpful staff. I highly recommend!

These guys are excellent! Apple was unable to help me out with several stripped screws in my MacBook Pro and they recommended I go to I.T. Worx. They saved me big time! Very affordable and reasonable. Highly, highly recommend going here. They will fix any problem youve got.

I had a sick MacBook and was told by Support that the hard drive was bad. I took it to IT Work the next day and was told 3-5 business days. The MacBook was ready same day and the hard drive was still good. Unbelievable service and diagnosis. Wow!

Reasonably priced service and upgrade for my out of date legacy MacBook. They can service and install newer bigger hard drive when Apple no longer services the model. If you really hate all the hassle of upgrading, these guys make it easy, and it looks like it will get extra two years out of my current set up. Whew!

I cannot overstate what a great, friendly, professional experience my son and I had yesterday at I.T. Worx on Battleground. Tarek was so incredibly helpful and patient with us. This company truly stands out.

Had an issue with an iPad. Could not book a Genius appointment in Greensboro so I gave IT Worx a shot.No long wait. Very polite and knowledgeable staff. Price was fair and service was very fast.Ill avoid the Genius Bar going forwatd in favor of IT Worx.

I had a very good experience at I T Worx. They called me within a couple days and gave me multiple options for my computer. Ill definitely go back.

Do not go to this company for ANY PC work! I had a simple request to install Outlook office and sync the calendar with and iPhone and iPad. I paid $75 for a rush service, for a total of $400. 9 days later I am still continuing to carry everything back in to the shop because it is not working. Then they try to somehow make it my fault and say I didnt make it clear I wanted them to all sync, so I would need to pay more for them to make it work. Are you kidding me?!! Microsoft told me Outlook had not even been set up properly. So, when I got in touch with the technical services I normally use now, the only thing hard for him was undoing the wrong way Outlook had been set up, and then he very quickly set up the PC, iPhone, and iPad to sync perfectly!! Not only is the work not done properly at I.T. Worx, but the customer service is terrible!!

I walked into the store and Tarek the store manager was terrific. He asked a few questions and assessed my problem. Within 15 minutes Tarek fixed my track ball problem. More importantly, Tarek also identified a few malware issues and viruses. Tarek removed unneeded software and eliminated the viruses. My MacBook Air is working great. Thank you Tarek!

Damesha & Tarek was amazing! Helped me out fast and easy!

I just had the most positive experience at I. T. Worxs. Had an old MacBook Pro10 that was barely making a go of it. I wanted a MacBook Aire. They helped me choose the correct machine and uploaded all of my materials and kept me informed to the progress. All of it was totally seamless and Id recommend this company to anyone who is looking for personal service in a quiet store.... unlike the Apple store here in town!

I am not a satisfied customer. The dishonesty and poor customer service has turned me completely off. The customer service was deplorable. I dropped my 2 external hard drives off for repair on the 10th. I got a call about a week later that the hard drive had a bad sector and that it needed to be placed on a special machine. I approved the additional service. Then I get a call 1.5 weeks later stating there is a fee for this service that needs to be paid to initiate the service. I told them this was not communicated previously and that we have lost about 2 weeks of service time. I call back the next day to question about this and was able to speak to the manager, who is the original person I spoke to. He proceeds to tell me that he told me that there was a fee when he called 1.5 weeks perviously and that I said I was coming in on a Monday. This is where I experienced the first instance of information I found to be untrue was stated. I told him that had to be completely untrue, due to the fact that I work 2 hours away and had a doctors appt the next day.He then says I can pay over the phone. I said why wasnt that option offered to me when you first called. I could of handled it over the phone then. He then proceeds with to state that he has been trying to call me several times and that my voicemail was full. This is when I became livid. The reason is, I have a google voice number that I can track all calls made to me whether I pick up or not and it is backed by a 2TB Google cloud storage. It would never be full. Not to mention, I have received multiple voicemails in the last week from different people. This is when I decided not to continue service because of the dishonesty and refusal to honor their mistake. I would have rather them say We calles you once but didnt leave a voicemail or maybe say Ms. Hendrix we are sorry for the mix up. However, none of that happened. No one apologized in good customer service fashion. The blame was put on me. It sadden me that the manager did not own their mistake or would attempt to lie to cover their oversight.Update:When I went to pick up my hard drives, the owner asked to speak to me privately. Lets just say his defensive nature, accusatory tone and unpleasant was not what I was expecting. He said that he had records that showed he communicated to me. I asked to see them. But the records only showed one call which lasted 15 seconds. (btw which is contrary to what one of the employees said when they stated they called several times but couldnt leave a message...And this was the untruth that was originally told that bothered me the most. Needless to say, no response on why someone told me they called several times and my voicemail was full could be answered) He said that I had to take this review down or he would be forced to react. Not sure what that means. But I remained calm and diffused the situation. He offered my $50 fee back for the attempt of the fix. I told him, they had earned that with the time they put in to diagnose and should keep it. He insisted and returned the money to me. All in all, I did get my deposit back but had to deal with a ton of poor customer service.Posting an untruth does not serve me benefit nor is it advantageous either. I may have gotten my deposit back but I still have a broken hard drive that I need fixed. Which I now have to search for another company to do so.

Mmiller has the greatest customer service. I found him knowledgable, kind and helpful.

Really nice staffbought a computer and they are able to do many repairs quickly

My iPhone batterys life span took a huuuge dive a few months back, and after purchasing innumerable chargers, I decided to address the root cause being a poor battery. 10/10 - Great service, friendly and knowledgeable demeanor!

I hear these guys are great at all things Mac/Apple

I have dealt with these guys on numerous occasions and have always left knowing they have done me right both in advice and price. I would recommend them without hesitation !

Great, fast service at a reasonable price

Im a little tight on cash flow right now, but Im almost ready to purchase my first Mac...once Im ready to pull the trigger, this will be my first stop for a new Apple product. I had some buddies tell me that IT Worx is the place to go for pre and post sales support.

Very helpful, good prices and FAST!! Thank you IT Worx.

Took my HP for repair & they told me they only work on Macs but that’s not what their website says. False advertisement.

I get great, fast service every time I visit. I would not take my computer anywhere else.

Best customer service! Mike has helped me through all my iMac issues.

Scammers

Scammers

Great work, very friendly, fair pricing.

I hear that you guys are the place to go for Apple products and IT services. Looking forward to stopping by the store and talking with you.

Only works on Mac/Apple computer at the moment. ??? Not what the name of the store represents.

It was delicious

It says on apples website that IT works will repair broken iPhone screens but all they do is take your iPhone send it to apple and you have to wait until it gets fixed while being without a phone.

Great job!

🥰😍🤩

Good