Dee is awesome. She booked our appointment, greeted us when we arrived and walked us though the findings on our vehicle. The process was thorough yet timely. The gentleman who worked on our Equinox was also great, kindly letting us drop off our shopping bag from Ollies in our vehicle. Great experience and great employees!

The experience was bittersweet, it was an expensive repair that took a lot of time. I’m pleased that there’s a two year warranty on the parts and labor. I was told that the repair would cost right at 5K, it was nearly 4 hundred over the quoted amount. The staff are courteous, friendly and knowledgeable. Thank you.

Everyone was a pleasure to deal with. Bernard is an outstanding salesman and individual. He and Tom went above and beyond to answer all my questions, and had me on my way very quickly. I would not hesitate to do business here again.

Great place to do business with. Bought a used Tahoe from here and they went over it with a fine tooth comb to make sure it was flawless and even repaired some things I never noticed. From my salesman Jeff, to the used car manager Donnie, and Tom in finance it was an A+ experience 10/10

It took months to confirm my 2013 Equinox had the high oil consumption issue. I did have a difficult time reaching my contact, but I understood, COVID-19, changes in staff and short handed. Parts were forever to get in, also understood. Difficult times. I have much respect for Gary Russ. Brad Russ is making his dad proud. Best wishes always.

Went there to get some work done on my truck, had to wait two weeks to schedule but it was worth it, work done in 45 minutes, was told at least an hour. Service manager was very cordial and helpful. Truck returned the way I gave it to them, did not adjust stereo or seats. Thankful for that!! Met a sales person Leonard Smith, very nice, polite, helpful person. Go see him if you wish to buy! Thank you for the easy way to get work done!!!!

Every employee is the greatest treat you like your family will definitely go back again

I feel inclined to write a good review simply because my parents have been dealing with them for the past 10+ years. So they are apart of our family. The customer service is absolutely fantastic, but the price I paid for my service(almost 5k), I would not expect to leave the lot with my check engine light on - especially considering it wasn’t on when I took the vehicle in and they had my vehicle for two weeks. They’re working on it now as I type this, but it can be an inconvenient matter and raise a few doubts…..***update*** one thing I would like to add, they were accountable for everything and did not stop until they got the issues corrected.

On time, quick, they listen as you describe problem and knowledgeable with answers and recommendations.

Friendly service personnel. I hope they will fix my tailgate button issue and upgrade my radio/navigation software which they could not fix at the time.

Leonard ( Bernard) was great. Tom was pleasant as well! Great customer service😁⭐⭐⭐⭐⭐

Had an oil change scheduled appointment and left my vehicle there upon them opening. When I returned at the end of the day my vehicle had not been touched. I had to wait for a quick service oil change and was still charged full price. I complained and they only offered a $7 discount.

Casey was awesome. He stayed in constant contact with me and made sure that all of my options were made available to me and answered all of my questions. The entire team worked very well together and made sure that I got the best price for my dream vehicle!

I was keep informed of findings, repair cost and progress.

My service experience is allways great!

Always gets my vehicle right into the service department and takes care of my vehicle. I never have any suprise charges or items showing on my bill that I was unaware of and if something comes up during my services we had not discussed they come out to the waiting area and we discuss what they feel needs to be done, then or at a later time.

Gary Russ Chevrolet is outstanding. The employees are always professional, courteous, and friendly. My Corvettes work was done perfectly and on time!!!! Brad runs a GREAT Dealership!!!Highly recommend!!

Very helpful. Nice people

We have had our Cadillac serviced many times there and it has always been a pleasure. I purchased a 2020 suburban and the service done today with you. First of all no loaner?? We did not have before either but I feel when you have a new car and are put out for something not working its not the customers fault. We had to call 48 hrs after having the car to find out status! When I pick up car and see you dont even wash it! Always did with Cadillac. I goes to service and was then sent to cashier who took 10 minutes to notice me and then tells me I should of said something. 10 minutes looking for paperwork and keys and cannot find so he calls service dept. guy comes up and helps him look for keys and finds out it is in the Bs instead of Ds. I never had a thank you! Not an acknowledgement when I came in and waited 3 days for the repair and had to initiate the call first. Although your the only Chevy and Cadillac dealer in town I will take the vehicle somewhere else from now on. Guess business is good and you feel you dont need to treat people right!

Service department was extremely helpful in getting my problem fixed and followed up with me

Always, 10 stars, they take good care of my little caddy named Sunshine. My husband is thankful also because he doesnt have to worry about my car trouble while hes gone on the road working. Thank you, Gary Russ Chevrolet. And I told my neighbor and now she is going to start taking her truck up there for service !

Excellent service. Quality work. I didn’t purchase my truck from them by they treated me as if I had. I don’t understand those keyboard warrior complaints. Great folks there!

I was treated very well and everyone was professional and friendly. It was my first Oil change/ Tire Rotation on my Tahoe and I will continue to bring my SUV here.

Great Job.Wonderful people.

My husband bought me a Certified Chevy Traverse from here and everything about the transaction felt right. Bernard was nice. We traveled to get it and it was worth the trip. They treat you great from the time you get out of your car until you leave the lot. Great customer service. Beautiful facility. I am beyond happy.

Always go out of the way to be helpful and accommodating

Amazing buying experience. Was not looking to buy but I guess thats how the cards fell. Thanks guys.

Precise info on the parts needed for repairs

Great people. No hidden cost. Easy to deal with.No Fuss at Gary Russ!

Taking care of my husbands truck. Took me straight in. Very nice folks. Taking great care of me while I wait.

As always do the job less hassle

My service rep Dee did a great job!!!!

Casey and Donnie were great to work with. They both helped make a major decision easier.

Everyone was very polite, professional, and my car was serviced within an hour. Thank you for the great service.

Blake in the service department is awesome! Very informative and to the point!

The Salesman Bernard and Donnie were outstanding. What I was looking for, Donnie found it and within couple of days it was in. I would recommend this Dealership to anyone. Keep up the great work guys..

Thank you so much to Blake and the service team for getting my car fixed so quickly! I always feel welcomed and I appreciate that know I can trust you! Thats a BIG deal to me!!

Jeff went above and beyond to answer all my questions and make this deal go smooth as possible

Mr. Pippin was awesome.

It was good after we figured out that I still had a free oil change. I got 2 free when I bought the car and had only used one.MAS

Great customer service

I purchase my 2017 CHEVY CRUZ from GARY RUSS CHEVY. I go to this dealership because i am always greeted with a smile and treated with repect. No pressure to buy but they are willing to go above and beyond to help you get into the car you want.The service department is great as well. The prices at this dealership are less than what I have Ihave paid at local oil and lube places. I use Gary Russ because they can be trusted.

No complaints! In & out in good timing!

Greenwoods Gary Russ Service dept have very courteous employees. Shout out to Blake, he always greet me by name whenever I bring my car in for the routine service.

I had my car worked on to day at Gary Russ . They were absolutely the best service was great and the gentleman that fixed my car was absolutely fantastic . . Over all great place to have work done on your vehicle and great place to buy your car . I really appreciate them . I will be back . Thanks again

Not a single person who waited on me wore a mask. I wore a mask. For everyone’s safety we all should wear one.

Female Service Advisor very helpful with using Chevrolet Rewards to pay.

I have only been a few times so far, but every time I come in I am greeted with smiles! The staff is always so accommodating and helpful. I know that my car is always taken care of when I go to Gary Russ and that they are looking out for my best interest.

Great customer service and quality work, can be busy which means a waiting period, but that only speaks to the good mechanics employed there.

Fast service

The service people were very nice and cordial. I appreciate the fact that they did not act like I was bothering them.

Everyone at Gary Russ is very nice and helpful! Especially Donnie and Bernard. They make sure you are completely satisfied before leaving the dealership.

Everything went smoothly. Dropped car off called me when it was ready.

During the long wait for a 2020 Corvette, the Gary Russ team helped me as I kept changing order options (too much time to think). Brad Russ kept me informed as the order progressed toward delivery. Thank you. Claus Groth

Got oil change and tire rotation. Little disappointed you dont have a car wash. Also no services recommended by milage or date?

The time it required was not long. I was able to use the coupon i had received in mail.

We have a Chevy sparks and the dealer is the best not place we can get stuff done. They so good work, very friendly and very sweet nderstanding.

Great people to work with.

Everyone was very nice and attentive.

Great people to do business with

I was really impressed with the parts manager Brooks and employees Grant and Zach. I was just there to buy a part and they helped me install as well as repair other minor parts of my truck while they had it up. They had great attitudes, and went above and beyond what was expected. l will certainly be back for any repairs on my truck. Highly recommended!

I needed a vehicle that could handle hauling a motorized wheelchair. Im no longer comfortable driving a SUV but I needed the space they offer. I have a Van that I use to haul my wheelchair but its low to the ground which causes the bottom of the lift to hit the road if theres a dip in the pavement plus the transmission is going out in it. I feel like now a vans not my best choice anymore. I talked to Jeff Russell and explained what we need in a vehicle. He suggested a Transverse because of its rear suspension is excellent in hauling big or small plus its roomy inside. That was very comforting to know plus Im sure the transmission is built to withstand hauling large objects. What a relief! Jeff was OUTSTANDING! He made me feel comfortable in my decision, not once did he pressure us, told us to take our time to make sure this was what we needed. It was a really easy decision especially since I know Gary Russ have a top notch service dept. My husband bought a Chev Avalanche about 10 years ago and he takes it to Bill to have it service and if theres any problems, Bill takes care of it for him. If my husband trust them then I do. Its very important to have a service dept that you trust. I know well enjoy our new vehicle for years to come.. Thank you Jeff and thank you Bill for your part in keeping our vehicles running like new!

Service dept one of the best Ive been to.

Great service! Staffers, very professional, knowledgeable, polite, helpful, aimed to please their customers. No long wait period.

Had a great experience. Thanks

Great staff, knowledgeable technicians.

Gary Russ dealership was awesome! They made the transition from lease to purchase seamless! Thanks Casey, Tom and Donny! Awesome guys!

Quick and courteous service.

Service was great! It was 4:45 and I needed a battery checked out in my vehicle. Theychecked it out put a new battery in it and I was gone I really appreciate their service😊

This was my first visit to the dealership service department and I was totally impressed. The people who wrote up the service order were friendly and helpful, The waiting area was comfortable and well lit with a big screen tv. I was even impressed with the cleanliness of the restrooms. The wait time was minimal for the service to be completed.

Overpriced compared to other places in town. I will be going to Ford with my Chevy from now on.

They did get my car fixed in a timely manner and for that I give them 4 stars. The passenger side airbag light still comes on. There was a recall for that and they were suppose to fix the issue but less than a week later it still seems to be a problem with it.

Many issues but handled professionally

Gary Russ Chevrolet is the best dealership that I have ever purchased a vehicle from. Their customer service is top notch. Even after my purchase I continue to have my truck serviced at their location and the service department is devoted to serving their customers.

We just completed a wonderful purchase experience with Gary Russ Chevrolet. Our purchase was flawless and the best truck buying experience we have ever had. Our Sales Consultant, Casey Pippen, along with the remaining staff went above and beyond. We were able to obtain much of what was needed before our trip to the dealership and everything was as expected when we arrived. Process was so simple and professional. Casey spent as much time as necessary explaining the truck options and getting everything set up for us. We will make Gary Russ our preferred dealer for any future purchases which will includes a vehicle for our daughters in the coming months. Thank you for all of you hard work.

The problem was not solved

Excellent service and prompt service.

Great employees!

Took my Traverse in for service work. Blake was great. He was very imformative about the work needed. He ordered the parts and his team was very efficient and in completing the work. Could not ask for better service. I will only take my Traverse to Gary Russ Chevrolet for service.

Car I got three years ago still going strong

Good ole buddy type dealerships, just a new building. Watch out for the Jim crow laws and colored water fountain and restrooms are out back. They dont have to warranty work nor do recalls because its up to red neck service manager if it needs to be done. People of color ( which is every human alive) Kevin Whitaker in Greenville or Malcolm Cunningham in Augusta are great professional and courteous dealerships!

I was greeted with a smile and treated like family. Gary Russ is the best dealer!

I have always had my vehicles serviced at Gary Russ Chevrolet, and have bought vehicles from there. Their service department has been top notch. Today, their service manager stated my car was old and I was told it needed a new oil pan and plug. I explained it had always been serviced there, so if there was a problem, it came from my last service. The next story was that the oil pan had been hit on something. I drive my vehicle with respect, as I always have. Yes, the vehicle is not brand new. Not everyone can afford a new car, that is where keeping it maintained well comes in. It helps the life of the car expand. I do not appreciate the way I was treated by this employee and I will not return any of our vehicles there. I hope they do not mind losing business, due to the rude and unkind nature of the current service manager.

Had excellent customer service helped out all they could and in the end we got a car

Great

Salesman, Casey Pippin was very helpful and we enjoyed dealing with him.

The service and repair center was prompt and very helpful in helping with a recall for a part on my truck on a very short notice.

Because every time I go there with my Avalanche they are very good at what they do.

Sales Manager NEED A PERSONALITY ADJUSTMENT EVERY THING IS GOOD WHEN YOURE GETTING IT UNTIL YOU COME TIME AFTER TIME THATS WHEN YOU SEE THE REAL PERSON. THE SALES PERSON VERY GOOD THE MANGER I CANT DEAL!!!!!

BEST BUNCH OF PEOPLE I HAVE EVER DEALT WITH.

Professional staff answer all my questions and no high pressure sales tactics

Good service and very polite staff in the service department

Great Experience

I had a appointment so I arrived 30mins early. My vehicle still didnt go back for service until 20mim after my scheduled appointment. Might have been 2 customers inside before I was, but their vehicles got out before my appointed time. Not to mention 2 customers came in after I did and one of them got in and out before my car was serviced. Which seems to happens a lot here. I have had SEVERAL incidents in which customers came after me but they vehicles were inspected and serviced BEFORE me. I would suggest The Ford place across the street, at least they get you in and out and even open on Saturdays.

Standard oil changes are very poorly planned. First come, first serve. Even with a 2 hr wait, if you need to go somewhere else they wont hold your place. Understandable if youre not back in time to lose your place but to not even attempt a plan for fairness and prompt service is plain poor planning. They claim youre buying a superior car, and you pay superior prices, then you are offered subpar services. In fairness this is the first time I have actually been treated rudely, and one representative saw my point and was kind but the other was not just set in his ways, but rude about it. There are other luxury cars out there who go out of their way to offer superior service (actually call you when estimate time open for service in 15 min-like BMW) Americans wonder why were slipping globally... for one, poor service= future poor sales.

Just purchased a used vehicle for our son. If you are looking for a vehicle go see Casey Pippin. He will help you fine what you are looking for.

They are top-of-the-line anything you need is well done.

Gave us great service, husband bought a new truck and Kacey treated us great, and we was in and out in no time. Husband loves his new truck and the price was fair.

My husband and dad bought a used car for my daughter. The sales and service were top notch from beginning to end.

Great experience! Great deal. Easy to work with.