user
First Rate Towing and Collision LLC
1348 Meriwether St, Griffin, GA 30224, United States
Appearance
First Rate Towing and Collision LLC
Comments
Ja
Review №1

I recently had a car accident involving a large dear. As a result of the accident, the hood was ejected from my vehicle. My vehicle’s front bumper, grill, radiator, headlights, and front left/right side panels sustained major damage.First Class Auto Collision did an amazing job repairing my vehicle. The quality of workmanship restored my vehicle to manufacture specifications, which added safety, and value to my heavily damaged vehicle.First Class Auto Collision provided excellent customer service by keeping me informed about my vehicle’s repair progress, parts processing, and coordinated with my insurance company in order to deliver a safe, reliable, and quality product in a timely manner.Thank you First Class Auto Collision for your professionalism, excellent workmanship, and kindness, which is greatly appreciated!Respectfully,Jacquelin Avilma

Ma
Review №2

They are the absolute best! After 3 other companies never showed up to help us tow our vehicle and six hours in the car waiting I saw a First Rate pass us with another vehicle in tow. I immediately called them and they were lifesavers! Thank you!!!!

Br
Review №3

I hit a deer in my car. It messed the front of my car up pretty good. I called First Rate they picked My car up within 2 hours and I recieved My car back looking brand new within 1 week of them agreeing to repair it. Very nice and professional employee. They kept in touch with me the whole time and even sent me photos of the work as it was being done. I highly recommend this company.

Ch
Review №4

Today early this morning was my absolute first time using them for services. They went above and beyond even though my car wasn’t doing right at first, but they were patient and worked with me. They finally got it together. I was so happy it wasn’t just anybody because they actually took time out to help. Thank y’all so much. God Bless you all.

KI
Review №5

Custom service, hard work, and Integrity is still alive @ First rate Towing & collision!!!

Pa
Review №6

Arrived sooner than expected, charged less than expected and thats the best price I got. Im happy I called First Rate Towing. Good luck to you guys!

Ch
Review №7

My car was stuck in the mud in the middle of the night, and they were able to pull me out easily and without any damage to my vehicle. It was an inconvenience, but this company provided some relief. The drivers were pleasant, and the dispatch was patient and provided much-needed answers.

Br
Review №8

I received the best service from First rate towing great quick service at that. Adam the driver that was sent out was awesome and beyond empathetic during my situation. My tire blew on the highway and I was stuck and on a Sunday night during a storm they came to get me in less than 20 mins. I am beyond thankful because I was able to get home to my daughter tonight. Thank you guys great team you have!

fr
Review №9

I made an appointment for a tow for and explained in detail how to get to my car and that I needed a ride home because I had to walk 4 miles home after it broke down. Of course they were late because they didnt follow directions and then it was 2 people with no masks so where was I going to sit to get back home ? The worst part is that the lady tried to gaslight me and say I never told her I needed a ride. Of course I did. She decided to assume because I took Lyft there, I was taking Lyft back home. She was very nasty and the tow driver was asked to put the car in my driveway facing the street. He purposely put it in head first, close to my garage to make it difficult for me. I will never call them again.

Da
Review №10

I was stuck on the 4th of July on the side of the road, in the hot heat and needed a tow. I called First Rate Towing, their customer service and speed was phenomenal! Price was VERY reasonable. I will definitely use them again. Highly recommended and a cut above the rest!

To
Review №11

Good people....honest and friendly.

Ca
Review №12

Big thanks to Tony Lewis and Barbara Bennett with First Rate Towing!! They arrived within 20-30 minutes. Professional, courteous and helpful. Thank you both again.

El
Review №13

Great service Ill give them 10* ********

To
Review №14

Couldnt have asked for any better service! My car had to be towed to a dealership and Ant Brooks arrived within 10 minutes of my initial call to Roadside Assistance! He was super nice and friendly, I explained my situation and he was very knowledgeable on what the problem was. I highly recommend him and this company!

Al
Review №15

There a great company to have your car fixed if it needs to be towed are if you was in a wreck and there always there if you need help

Pe
Review №16

Was introduced and recommended to First Rate by a mutual friend. Had damaged (destroyed) my wifes Sequoia tailgate and went to them for the repair. They were quick, professional, EXTREMELY reasonable, and fast. I will be more than happy to recommend First Rate Towing and Collision to anyone. Paint matched perfectly and all parts that were transfered work flawlessly. They truly DO go above and beyond.I will be bringing them my 2002 WS-6 Trans Am for some minor touch-ups as well as my 1987 Monte Carlo SS for a full paint job, without hesitation

De
Review №17

Thank you first rate towing! Very professional and kind staff. We were traveling from Florida to Illinois and were hit by another driver in Georgia. They were out quickly to tow our vehicle. I believe his name was Kevin, was very nice. The owner Mr Kerry was fantastic, he was very professional and courteous. The receptionist was very pleasant. I would highly recommend them!

De
Review №18

Great customer service experience all the way around. From the front desk to the driver that went out of his way to be helpful!

Ka
Review №19

Love these guys!! I will never use anyone else- EVER!! Fixed my (lemon) Jeep Compass so fast and so much cheaper than the dealership quoted me. Can’t thank them enough!! Made my car safe to drive again and that is priceless. Thank you so much!!!

Ma
Review №20

Good group of people everyone I spoke with was very nice they were very prompt would definitely recommend to everyone

Br
Review №21

Great experience!! Carey stopped to help me when I was broke down on the side of the road. Carey knew exactly what the problem was and had me back on the road within minutes! Truly a nice guy!A few weeks later my car broke down with a new problem. Jennifer, their dispatcher was super friendly and answered all my questions. Charles showed up to tow my car. Charles was professional,knowledgeable and nice!Highly recommend this company to everyone!The rates are amazing too!

Li
Review №22

Definitely will call again if needed. Great rates and very knowledgeable and courteous driver. Charles took the time to explain everything to my husband and I as well as followed up to make sure we were taken care of. Will recommend to my friends and family.

Ti
Review №23

Great customer service. Driver was very nice and professional. Highly recommend

Ti
Review №24

Al McCoy went above and beyond to make sure we were taken care of today. Did not have to wait long for his arrival. I definitely recommend his service!

Da
Review №25

Highly recommend! Tasha at the front desk was VERY helpful and had great customer service. I will certainly be using them in the future!

Br
Review №26

Great experience using first rate towing. They really live up to the their name. Spoke with Sophia about towing my sons vehicle, she was very friendly. Charles was sent to pick my sons vehicle up, he called and kept us updated and handled everything in a very timely manner. Charles and Sophia turned a stressful situation into a great experience. Will recommend to all friends and family.

Mi
Review №27

Thank you First Rate Towing for your help. We really appreciate you guys being here for our community. Charles was very helpful and nice. We will recommend and call again if needed.

No
Review №28

Friendly, Professional,and does service in a timely matter.

Ju
Review №29

Charles was very prompt and courteous with helping tow my car. He provided excellent service and made a challenging situation a lot smoother. I would recommend First Rate Towing for any car troubles you may have.

Am
Review №30

Mike was awesome! Very respectful. This company is very lucky to have such great employees. Will absolutely recommend!

Li
Review №31

Anthony was very professional and got my car out of a ditch in about 5 minutes. Very fast response time and on a Sunday at lunchtime.

Th
Review №32

Fair price, on time arrival and good customer service. Definitely my first choice

Da
Review №33

Best towing company I have every used! This company and its employees go above and beyond for their customers. Very pleased with this company!

Da
Review №34

They came and got my car in minutes. Will use again.

Da
Review №35

Came into minutes

Ro
Review №36

An excellent company! Professional, friendly and quick to respond! Great prices for towing. Drivers are very nice, knowledgeable and courteous!

Do
Review №37

Look.. when I tell you this place does good work, I mean it. Had a great guy named Charles come pick up the van and I and help me get the thing up and going in no time. These people went out of their way to help me and I have no doubt they’ll do the same for you.

Ka
Review №38

Stan was awesome toll driver couldn’t get no better if there was more stars are giving 100 stars

Br
Review №39

Amazing service super fast and very nice

Sh
Review №40

This place is definitely A-1! Very professional and Kimd. Gary went above and beyond with my red Camry. He not only made it look brand new again, but he cleaned my head lights and filled my tires up with air!😊😊😊I drove an hour to get to This place because of their ratings. It was worth every minute of the ride!!

Ra
Review №41

Excellent towing company, very professional and friendly staff (even when the customer is not in the best mood - sorry.) They not only towed our car, they followed all directions and went the extra mile to work with the other company and help us find it even when the other company couldnt! Thanks so much!

De
Review №42

I had the best driver Charles Parks. He was on time and was very nice. He made sure to take great care of my vehicle. Thank you I will call again.

Ge
Review №43

Great company who we will use again in the future if needed. Charles was great about communication and professionalism. Another thing was the price was unbeatable!

ph
Review №44

Anthony was a great service to me and my family, he came within 20 minutes of the call and worked with us very professionally!. 10 starts for Anthony

Da
Review №45

Stan was life saver knew that I had been sitting for over 3 hours told me he be here as fast as he could and man he was right! Very professional and curious! What a great person to have on your staff!!!! Keep up the great work STAN the man!!!!!

Ka
Review №46

Mr. Anthony Brooks was on time, pleasant to work will, courteous, and extremely professional! I would not hesitate to call him again for any towing emergency needs!

V
Review №47

This company is awesome. The body work came out great on two of my cars. Love their work!

Ga
Review №48

Anthony was very prompt and professional. He assess our situation and quickly got our vehicles out of the mud!

se
Review №49

Thank y’all so much for coming out and helping my mother and I we was over charge by another tow company and need a service that was given to us by y’all Al was amazing and did the job in such a short time period anyone need a tow please contact them

Mi
Review №50

They did a good job

Ke
Review №51

They said saved me a few hundred bucks with repairs and Carey took great care of me and would recommend this place to anyone in the area

Ja
Review №52

Second time I have used First Rate Towing, the name accurately describes the service I received! Thank you for the professional service.

Mi
Review №53

Driver was very professional his name was Brian

MI
Review №54

Insurance Company arranged the Towing Service for me. On time arrival and accommodated a pick up delay because the insurance company did not provide the time i request. Fast Friendly Service and will not hesitate to use them again.

La
Review №55

Very friendly and professional...what was suppose to be a quick tow from Griffin to Thomaston came with quirks but mine not theirs...very understanding people and will definitely use them in the future!! Thank you so much!!

Ro
Review №56

I had to use First Rate Towing the driver names was Charles very professional courteous I would recommend first rate towing to all my friends thanks again Charles you did a wonderful job

LA
Review №57

My truck (Red 1500 RAM) broke down on me twice now while working in Griffin. Both times I call my insurance company, Big Ups to StateFarm, and both these guys at First Rate showed up and they had my truck on their bed within 15 minutes of my phone call and hauled it away. I would recommend them to anyone.Thank you,

op
Review №58

Thank you Jeremy carter for being the best part of first rate towing thank you

Bi
Review №59

Awesome experience. Charles was very helpful and friendly. Wouldnt go anywhere else after this experience.

Na
Review №60

Charles the driver was awesome. Fast, good communication throughout entire process.

Ro
Review №61

Charles Parks was very professional and polite will recommend his service and I will use them again. Best experience @

Ch
Review №62

I really appreciate yall service cause it wasnt easy and hot but he got it done safely thanks so much.

pa
Review №63

I used Kida Roadside to set up a tow and received a call from First Rate before I even had a chance to read the text from Kia. Excellent service!

Di
Review №64

My driver was Rob. He was very professional and nice!

Ri
Review №65

Fast friendly service. Jennifer is great

so
Review №66

Awesome company to handle all your towing needs.

Ju
Review №67

My ball joint on my Jeep broke and the man that came out had no idea how to get it on the wrecker. My neighbor had to help him very disappointed won’t be using them again.

Le
Review №68

Came on time and no problems at all.

Th
Review №69

Fast and friendly. Very professional.

Do
Review №70

Called for a lockout on my car and the Lady hung up on me..sad way to do business..

St
Review №71

I love working with this company and i can finally say honest towing !!!!!!!

Ch
Review №72

Not a good company to work for, or have work done. Learned my lesson the hard way. Many people have told me the real deal but I was blind to the truth.

Mo
Review №73

Fast and reliable service

Ca
Review №74

Check out the new body shop

Je
Review №75

Great company

MG
Review №76

Quick and Reliable

Ca
Review №77

Great people

Ca
Review №78

Ill

Information
19 Photos
78 Comments
4.8 Rating
  • Address:1348 Meriwether St, Griffin, GA 30224, United States
  • Site:http://firstratetowingandcollision.com/
  • Phone:+1 770-229-2375
Categories
  • Auto body shop
  • Towing service
  • Auto painting
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Women-Led:Yes
Similar organizations