The communication has been great! We had an unfortunate situation with the construction of our mattress less than a month after having it and ended up needing it replaced. Jim was great at communicating when we were delayed for various reasons.

Excellent Service and Excellent Products! Everyone is so friendly and helpful! We bought a new mattress, pillows, and sheets for a really great price! Our new mattress is amazing! We are so happy we decided to shop local and chose this store! We are so happy with everything!

Awesome experience. Comfortable beds and pillows at a great price!

This store is great! They have the best prices and selection in town. You will be treated like family and not pressured into buying something that isnt right for you. Jim is a very nice man who listens to your needs while helping you to find the perfect mattress. I would recommend this location to anyone who is looking for an amazing mattress at a fair price with great features, selection and warranty. Thank you very much Jim for your exceptional customer service!

Excellent place, great experience,no pressure jim is very knowledgeable about the product .I would recommend this store to everyone thanks

Jim is fabulous to work with!! Great beds! Awsome values! Will gladlyshop here again!! This is the place to go for super comfy mattresses!

I have bought 2 mattress and box spring from here and both times it was a great experience and was quick. The free local delivery is an bonus.

Jim and Collin are great people who help you find the right mattress for you! Factory Direct has amazing quality mattresses at great prices! Wouldnt go anywhere else!

Great place to buy from. Excellent customer service from people who really care about the quality of sleep you get. Would buy from them again.

Amazing service and really sweet (the beds are actually amazing)

Got a mattress for a great deal