So recently this Kroger stopped giving change. They supposedly add it to your plus card. Thing is Ive never gotten any of this change back! I check the receipts an its always adding money to the card never shows a balance or where this money goes. They just pocket it form what I can tell. So carry exact change or be prepared to donate it to Kroger.

This is my favorite Kroger store because I really like the staff there. Theyre really friendly and helpful. Its always clean and organized

This Kroger is terrible. Constantly out of stock on every day items. I’ve orders pick up multiple times and had groceries missing, incorrect items, items I didn’t order, ruined produce.If you order pick up they don’t even tell you what they were out of. They either replace it or just leave it off. If they replace it, it’s usually not a similar item.Kroger needs to figure out how to keep the store stocked or, for those ordering pick up, make their clicklist app so customers know what is out of stock so I don’t pull up to the store and get literally half my order.

It’s Weird that all the other Kroger stores in the area are getting updated, but not the hamilton stores. The west side lay out is terrible and inefficient. All the end caps cause people to stop and stare at the “sale” items. The isle ways are narrow and cause backed up shoppers. This store is routinely out of multiple items that my family likes to buy. The Pharmacy takes hours to fill prescriptions, after they text you that it’s ready for pick up. It takes 30-40 minutes to check out every time. The store needs updated. We won’t be shopping here anymore. I’d rather drive an extra 20 minutes to a nicer Kroger.

This stores bathroom is WAY cleaner & nicer than Fairfields location.There were really long lines & the self checkout area was backed up. Finally, a new line opened up. Unlike FAIRFIELD, this cashier did the right thing. BEFORE she turned on her light, she came over to our long line & brought me over since I was next & then the next customer behind me. This is how it should be done. NOT letting new folks in line when others have been waiting so long. I also work in retail, & this is indeed the way to show good customer service. Thank you to Mona the cashier at line 19 today! 😊👍

Was able to purchase Snapple Raspberry Tea here.

This is the second time I found mold in my cheese from krogers. Went shopping at krogers got all my food came home and cooked me and my son ate. after my sons father made his plate shortly after me and my 6 year old son ate.he noticed mold in the cheese that me and my son just ate.its the next day and me and my son have to go to the hospital now because Im pretty sure we have food poisoning.

Paul is a great customer service rep! He helped me with grocery when I was in a wheel chair. Thank you

Cierra in the pharmacy saved us $425 by helping us with insurance problems by downloading the GoodRx card! She went above and beyond any means of customer service and we feel that she should be awarded by the company of being such a great and an outstanding pharmacist! Thank you so much Sierra!

Terrible service terrible management no products on shelves all buggies are outside if you want a buggy yeah I gotta grab it before you go in dont tell management because they will yell at you I prefer to shop at a kroger 40 minutes away when I live 2 minutes from this one wow good job kroger

I can only give 4/5 stars because I have never picked upgroceries and got each of the items that I need.

I have always had a good experience, great product selection and helpful staff.

Love the place. To many people. Needs bigger dpace6

Great place ! God bless !

Been here 2x in a week..both times there have been only 2 check outs open with customers 6 plus deep. All of the self check outs are open...but people with tons of people too. I waited in line over 24 minutes.

They never answer the phone very rude stuff never has your medication ready they never have refill ready its always something thats always a problem when you ask them something

Rude employees. Dirty store.

Good store but too many customers and employees wearing masks under their noses or not wearing them at all and they make no effort to enforce the mask rule.

Their click list (pickup) service has gone way down hill over the last 12 months. Im not sure the shoppers are even trying anymore. I almost always have to go in and get the stuff theycouldnt find. Defeats the point of the service.

Great and easy, only 1 section of self check out running, would have been smart to open the 2nd 1 because of a long line to check out

Thank you for taking everyones safety into account as of recently. Wearing masks is helping everyone.3/9/21

I’ve shopped here for a long time and will probably continue to do so, however there are two things management really needs to improve on.The cart situation is the biggest annoyance. There are 2 different types of carts that get mixed together and basically stuck. You basically need Hulk strength to tear them apart. I’ve witnessed many older shoppers really struggle to get a cart.The deli has very friendly employees but a couple months ago, I tried to get lunch meat after my college classes at 9:40pm and they were shutting it down. It’s supposed to be open until 10 according to the sign right on their counter. I asked the worker why the sign says open until 10 if they shut it down before then. He says 10 is when they’re supposed to leave.Management should change the operating hours if this is the case. I can understand shutting down like 5 minutes early, but 20? Come on. Don’t mislead customers.

Terrible experience never shop there again. Just was charged 5 dollars for two 20oz pops because they choose not to give change. Nothing more than common theivery if you ask me

Nice people good service but I think they need more help ❤️

Do NOT use their clicklist service! For the 3rd time, I have waited over an hour for my groceries (past the allotted time I am told to come pick up). I understand human error and patience, but the 3rd time is absolutely ridiculous.

Ordered a cake from bakery for my sons First Birthday with a duck on it. I dont know what the cake decorator was thinking. The icing sucked all colors clashed. It could have looked nice if all the trim had been light blue like we wanted. But she used Peach icing for a boy.... Then she used light blue on bottom of the cake and middle of the cake then wrote his name in dark blue. Was tacky. I was forced pay $49 for cake before they would make it. Its just the worst cake Ive ever bought. Bakery Staff doesnt care.

Like the above post. Saturday morning is the best time to go. They have stock out and are very friendly and willing to help. Especially in the produce

I love MY Kroger. Only place I grocery shop. All employees so helpful and so friendly. That matters. If you need to ask for help, they always respond with a smile. Ive been shopping there so long, I know alot of their names.

This location is always clean. The staff truly tries to help.the pharmacy is the best. They always have my prescription ready.

Easy to navigate.Reasonable prices and friendly staff.Parking lot needs more lighting at night though.

I dont usually visit this Kroger as there is one closer to home. However, I will say I enjoyed the produce section. Found a new fruit I had not tasted previously. Dragon fruit. I applaud the produce manager for bringing in unusual products. We enjoy trying foods weve never seen or tasted. My suggestion would be to train and expose the staff to the new item so they can give some opinion when youre debating whether to buy. Fortunately Google had the information I needed.

This Kroger’s location is probably the best choice for Westside Hamilton grocery shopping. They always have good sales and deals to save a few dollars. They are fully staffed unlike some other places and finding help if needed is usually pretty easy. They offer online ordering and bring your order to your vehicle. The Kroger card saves a lot of money and you can use the points you earn towards a gas discount.

Store nicely redone. Love the selection of wine now.

If I could give them zero stars I would after tonight I am a instacart worker I was on a kroger run for my customer and had to refund half of their order due to kroger employees being very rude and cussed at me very unprofessional for one and for two I will be reporting what happen to the Corporate office so they know and I will be reporting this to instacart as well so over coworkers of mine can beware of the night shift at this krogers

Love me some Kroger! My favorite place to shop! I always find what Im looking for and they have the best sales! Happy Krogering!

The store I mainly do my grocery shopping, but today was disappointing.Not as much on sale as there usually is.The plus side though, is that shelves were well stocked which was probably because few bargains.

I love Korgers. It is my favorite. Always enough staff to get you in and out. Lines always open, and staff always so pleasant. I would love to see Kroger partner with weight watchers. Having a weight watcher isle dedicated to suggestions by weight watcher members would put you off the charts. The weight watcher items are hard to get with Krogers because we all shop here.

Excellent. Do a lot of our grocery shopping here. Kroger points for gasoline is the best way to control fuel costs and to date, we have never found any discernable cost differences, on the totals we Pay between Kroger and other grocers.

Id give it 5 points if the aisles were a little bigger

Things are always in the same place/islesClean, friendly helpful staff.Nice selection of soft drinks

Most poorly stocked store of any large chain! Seems like each and every time we try to shop here theyre completely out of something, if not SEVERAL things. Tonight is the last straw. We will only shop here if in a an emergency and the other competitors are out. Calling corporate tomorrow.

Its convenient and fast check out lines.

Generally, my experience with Kroger has been rewarding.Their store brand is just as great as premium brands, and their staff is always willing to go that extra mile. I particularly like the deli and fresh steaks and salmon. rw

Store rarely has what is advertised.....happens a lot. ...management always says the warehouse doesnt have the product. ...very frustrated. ..

Always clean fast and friendly. Fresh produce. Low prices.

Ordered a cake on January 28th for a birthday party on February 2nd and I went to pick it up and they told me they didn’t make my cake I will never buy a cake from this Kroger again nor will I ever step foot in a Kroger I am highly disappointed and still very upset.

Store management is very unresponsive to the customer. They wont even come talk to you if you have a problem.

The managers are disgusting towards their employees and try to make them uncomfortable in every way possible. They also allow rude customers to come into the store and disrespect the employees and treat them less than a human being. Shame on this Kroger. Won’t be shopping there anymore!

They are under stocked. Can’t find anything & you ask employee they sayyea we don’t have any. Click list people block isle. Usually end up going to meijers too to find what I want. Don’t go there.

I was very disappointed today. I went into the store and there were NO carts into the store. Us customers had to go get our carts from the cart corrals. It was ridiculous. It happens a lot at this store. What are the cart people being paid for??????

I love this Kroger!!! Everybody is always so kind. Very positive atmosphere ☺️

Its always wonderful the staff is very helpful and the products are exceptional

They have good sales. Fuel points add up. If you shop early in the morning they are not crowded.

Not my favorite Kroger, but closest one to me. When I have time, I prefer the Cincinnati-Dayton road location. Theyve pared-down their organic section quite a bit, and dont sell a lot of the natural food items I used to buy there, but I guess its understandable for this location. Last time I went there, four out of the eight items on my list were out. Might have to start using their Clicklist app as I think thats why a lot of the shelves may be going bare.

I can not give this particular Kroger more than a 3 star due to the fact that they always seem to be out of sale items consistantly. If it were every now and then I can understand it but it is a constant. The store is clean and the workers in the deli and the meat and seafood department are always very friendly and helpful. The front of the house...not so much, dont get me wrong there are a few smiling faces but for the most part they all look stressed or aggravated. Because of this I always use the self check out now regardless of the amount in my cart. If it werent for the produce, meat and seafood, plus being so close to my house Id go elsewhere.

Most time awesome but pharmacy was so short in workers.

This is one of the regular size Krogers and I prefer it to the super store Krogers located on the Hamilton West side definitely recommended

My wife and I use this Kroger ONLY if we absolutely have to. We prefer to use the Marketplace Krogers in Harrison or Liberty TWP. On our most recent visit we discovered that they moved ALL of the organic section to be mixed in between the regular sections. My 8 month pregnant wife almost cried in disbelief. The best thing about this Kroger is that you can go in whatever attire you would like - pajamas, clothes covered in paint and sawdust, booty shorts... Nobody will judge you! :)We would definitely be willing to visit more often if Hamilton West Kroger could upgrade their customer experience.

Helpful staff, just wish they could stay stocked with product

Finaly, I found Twenty Mule Team Borax! I was so happy. I bought two.

Great choice selections, good prices and we love the point system they have.

Wish they kept items in stock better.

Nice store in West Hamilton Ohio also has fuel station

Great selection and prices on products. Usually pretty busy but atmosphere and customer service is pretty good every time visited

Nice clean store. Great deals. Very nice employees

Today was not a good visit; line at deli, sale items low or missing, few lanes open. Usually I have no problems. So my rating is based on my regular visit.

We went mostly meat shopping, the prices were awesome!!! Staff was very friendly and helpful.

Got in and out very fast., Wich was important, I was on a tight schedule.

Very busy store without the benefit of a liquor store. This is one of the older stores that was opened in the 80s though. If they could remodel to be like the Oxford store, I would spend more money. I would also like a liquor store as well.

Wish they had more turkey products. But got to love krogers

My favorite kroger ever! Staff is so nice and they always go out of their way to get me what i need if i cant find it!

One of the worst Krogers around. Shelves not stocked properly, not even their own Kroger products. Much better in the past.

Hadnt been there for a while since they kept moving aisles around again. I noticed they had reduced items offered and couldnt find some of my favorites. I also noticed prices raised on quite a few products.

One of my favorite places to go shopping. The tellers are quick, so lines go fast and are hardly ever long.

I normally love this store. Close to home, but they are always out of stuff.

Need to stock and clean more often

Very clean and convenient place to shop, hometown store with low prices

They always have fresh produce and meats.

This is a terrible store when compared to the Kroger owned Harris Teeter stores in the Carolinas.I guess, I just dont get it. The Harris Teeter stores are imaculant stores with polished floors and great parking areas. Huge inventory, as well.Kroger westside has a small dangerous parking lot with potholes. The store is also a mess when compared to Harris Teeter. Because of this I shop at Meijer and when traveling its Publix and Harris Teeter.Come on Kroger invest in the Hamilton Westside store!!!!

A ways helpful associates. Very knowledgeable on where item are located.

This krogers is always clean an well stocked and customer friendly........

I need a job like Brandi. Sitting in a chair an reading a book. I went thru uscan 11:30 an she was there, all into her book. Trash cans on uscans were all full of trash an the registers could have been cleaner. People also in and out of entrance an she never once looked up from book. Wow what a job! No wonder i pay to much for kroger groceries!

Only place besides Aldi that I will shop, quick and fast during shopping trips, always sales and mark downs. Love the new Clicklist as well.

Not as cheap as Aldi on many things, but a better selection, so its still a top choice

It feels like a HomeTown Marketplace where everybody goes get to their groceries their medicine and some good beer

Good selection. Usually very busy but the wait to check out is not long.

Its a friendly store everyone is nice there

Wonderful but busy the lines werent bad considering the holiday

Yeah my visit was very pleasant had no trouble finding the thongs that I needed I was getting things for my mothers birthday

I like this paticular Kroger, the parking lot setup is less than desirable but needing grocerys you deal with whatever lol.

One if the best multi-store grocery chains in the U.S.

The salad bar at this location is very poorly maintained. They appear to set it up & rarely bother to refill or even clean throughout the day. You can frequently find multiple empty pans (including the lettuce) several non-produce fillers (one visit I saw 6 empty pans, 1 coconut, one orange gummy type candy, one marchino cherry, one chocolate chip, one marshmallow type candy, and 2 empty lettuce pans!?) large spills & messes that are not removed, often there are salad containers sitting around the bar where people apparently started to make a salad, got frustrated and just left. This is not just after a busy lunch period, it seems to be standard throughout the day and evening. Most Kroger locations that I have visited, do a very nice job with their salad bars; it is too bad this location does not try to maintain theirs.

Store is clean but wait times at checkout can be improved.

Kroger is always great to shop, I just love the people

This store never has the items in stock that they have on sale. .it is too small of a store..it needs to expand/relocate and be a market place..plus you have a glitch in your computer program linking the kroger plus card with the kroger bank card.

Sale hits and they always seem to be out of stock with those in demand items. You know the sale is coming, you probably should stock accordingly. Pretty good customer service and friendly cashiers.

Poor service, went to get some cottage cheese, large size for which they had sent me a coupon..none on the shelf. Asked a man working the dairy right where I was standing. He says they dont carry it? I told him you do, I get it here every week and you sent me a coupon. I asked if he could check in the back as others have done in the past. He looks at me with big eyes and says, it is a disaster back there and he would never be able to find it...so he didnt even look. Then i went to pay in the self scan lane and another kroger coupon for free large cheerios. Girl acted like she hated her job, short and snotty when i gave her the coupons i had. Did them so fast missed the one for the cereal. I pointed it out to her, she sighed and said follow me.. I had to go to desk for refund. Lousy service. Now I know why I always go to Aldi. I just came in for few items that Kroger sent me coupons for. Not worth it.

Great place ..great sales..friendly staff!

Good store, kind of old, some products not in stock when they should be, pharmacy is really slow and not great reliability.

Saturday morning shopping is the best, nothing but polite people!