We recently visited this store and had a great experience with Steven and the store manager. They were both very helpful and professional! Not only did they help us with purchasing new phones, but have helped us after we got them. Thanks so much !

T-mobile is awesome. Been with them 4 years. Better than the others out there.. I cant wait 2 go 2 T-Vision. Contacts suck. There should not be any 2 year contracts.

Hi my name is Tonda Im not aT mobile customer but I Been in the store in Hannibal MO were Kelsey work at and I watch how good she work with people and how fast she gets people in and as fast as she can she the best my husband just got the service and he love it thats the reason I was in the store please do something special for Kelsey she a keeper

Steven at the hannibal location is incredibly knowledgeable and has been very helpful in getting me everything I asked for.His personality and kindness goes above and beyond . I am grateful for all that he did for me and for my nephew in getting our new phones and setting them up.Keep up with the great work and thanks again.

Very rude. I stopped to ask if they did cleanings or had the tools for sale to do cleanings. The guy was very rude and inconsiderate. I have a breathing issue and cant wear masks. I also have been treated for covid. Now yes I get that a business can ask you to wear a mask to enter their location. But you dont have to be rude and inconsiderate about it. I will be looking for another cell company as ever since they took over my cell service they have been rude and treat people like crud. So do your self a favor and avoid the t-mobile in Hannibal Missouri. I will be filing a complaint with t-mobile directly about this.Stay blessed and stay safe

Steven who works in the Hannibal store is great. Every time I have went in for help he has always been able to help me. Wonderful & friendly service.

Steven did great with helping me switch over two phones and save money while doing it.

Stephen did a awesome job fixing my phone. I had a short wait and he was very patient with me. His staff was very friendly and were helping customers. Im Sooooooo Grateful that we have a store. I instead of just online.

Upon entering the store an employee with a customer greeted me and asked how he could help. He summoned the manager to help me and returned to his customer.The manager and employee were great - I replaced my phone with an upgrade, learned about the product and T-Mobile, and learned much about features and services.Great store I highly recommend.

The service was very good and the guy that helped me was very nice and good at what he was doing!

Appreciate the help. Good service

Great service ever!!! Steven helped me out so much and the assistants!! Highly recommend this T-Mobile.

Staff the staff until we was very helpful until we got everything solved and I walked out the door a satisfied customer

Customer service was ok. She was honest. But the prices you see on their website, are not the prices you get in the store, and they didnt even have enough of the promo phones if I would have switched to their service. Was a waste of my time.

Absolute best service Ive ever had, drove all the way to another town, to get a phone they didnt have in stock, then stayed an hour after closing to help me, absolute best

This is a joke! Their online hours are completely WRONG! I drove 30 miles ONE WAY! TWICE to simple get a Sprint SIM card twitched to the T-Mobile SIM card and “CLOSED” no body is there Tuesday or Wednesday! They close at 7pm NOT 8pm! I made a online appointment Wednesday for 6pm showed and the door said closed. I drove down Thursday after talking to lady on the phone and her saying it take 5 mins to do to be told it takes 20 mins their systems already shut down for the night come back tomorrow. Like seriously who’s gonna make any accommodations for the gas I’ve spent and the LACK of service I’ve received? Covid hours are not hard to get changed.US cellular, see you soon.

Was amazing service!! Fast and friendly!!

Can never get some one on the phone they never pick up. Kinda strange when they are a phone company.

Steven was very helpful and knowledgeable.

Always kind and hard working.

Everyone was super helpful and pleasant! Answered all my questions and made sure I understood everything.

Awesome team and very patient!! Thank you guys!

Awsome service and very friendly!

They have great customers service and was a great help today.

Amazing customer service !

Steven was SUPER and very patient with me in getting me set up on what I needed.

If I could give negative stars I would. Unprofessional, took 5 hours to do an upgrade on 2 phone for my mother.

Steven the SM was super helpful

Great service, fast and efficient

Hannibal Sprint/T-Mobile is 45 minutes away from us, but we wouldnt go anywhere else. They are great and always super nice. 😊

Excellent service! Thanks!

Rude customer service. Acted like it was a bother to wait on you. Will not be going back to this location!!!

Professional help every time.

Chris and Steven were phenomenal. Exquisite customer service, definitely will be visiting this store regularly. 11/10

Quick service, answered questions and gave options for expanding our plan. Staff were pleasant and efficient.

Walked in and Chris was able to handle multiple customers at once, great customer service, knowledgeable. The other guy who helped was great too. Thanks for getting me back on the road when my phone crapped the bed.

Chris H. was extremely helpful in the process of buying a new phone and activating it. I was in the store a total of three times in a two week period and each time he was friendly and more than happy to answer all of my questions. When it came time to activate my phone I came in around the time he was supposed to get off but he stayed to activate my phone. Chris is a great asset to this store. Sarah H. was also helpful in the process when Chris was not available.

Amazing Service

Was treated very well. Kelsey did an amazing job she went above and beyond to make sure we had an amazing experience. We went to Quincy store to find it not open at 11. So thanks hannibal for helping

Phone constantly drops calls and when I went to the store had very little help and nothing got resolved

Manager Chris was phenomenal! He took the time to make sure I understood everything and got me the best deal possible!

Wonderful people and on top of any issues would recommend sprint to everyone

Do not go here! False advertisements and bill is outrageous and you dont even get good service! The lady in the store that was helping us brought her kid to work and was paying more attention to her son than paying attention to the customer, (us)! Very unprofessional! It was frustrating.

I have very good experience at the hannibal sprint store steven is such sweet heart and always given me the best of deals I been with thm for almost 4 yrs now and thy have always helped me with wht ever problems I have had and were able to solve thm I will never change to another carrier

Outstanding customer service!!!

The staff is very knowledgeable about items and plans and friendly to everyone who comes in the store. They recommend helpful items and services, but are not pushy when you decline. I would recommend this store to anyone looking for a phone store in Hannibal, Mo.

Friendly staff, very Helpful getting us our Samsung Note 9s. They had to order the second one to be delivered, however it was there in 2 days. When we arrived to pick it up, they already had the Glass Hardener applicated and was able to give us a discount on cases for our devices. They offered us other deals, and even though we declined, they were still pleasant to deal with.

Ill start off saying that, the associates are friendly and depends on the time of the day you might have to wait a while for that; they may not be enough staff members there to accommodate you as far as your phone or questions goes.I also believe that some of the prices that theyre asking for these things its a little out there for that, you could go somewhere else and get it at a better price.They do try to talk you into buying certain things but, you are not obligated to buy the overpriced stuff.And try to make sure that you have some kind surance on the phone and what would it cover otherwise, you will be paying out of pocket for something real simple like a charger.Customer and consumer beware.And speak up of your peace of mind.

Chris was so helpful! He helped me find the best plan and new phone for me. He was patient and made sure I was totally ready to go when I left the store. Thank you Chris!

Awesome customer service! Taylor and Josh did a great job on communicating. Taylor is an awesome sales rep.

Disorganized and the wait to be helped is horrible. Only went here 3 times trying to resolve a scam involving sprint phones through a local store that I finally resolved after 1.5 months of the worst experience I have ever had. 1 star only because 0 is not an option.

Bc they say one thing and dont follow through with what they do tell you. Very horrible

Not very helpful, I went in with a question about my phone bill and was told that they could not help me because they had no way to look up the information and I would have to go to their St. Louis store for assistance. They were able to pull that information up when I upgraded to the Galaxy S 5 from the Galaxy S 3 phone, so why couldnt they do it when I came in with a question about my bill. This not the first time I have had problems with this location and the one in Quincy, IL and as soon as my current contract is up I will searching for a new phone carrier. Please avoid this company at all cost.

S/O to chuck ! He’s the man has been helping me for 5 years strong always gets me right everytime

Jeb done the best to his ability but the stores abilities wasnt the best.

Horrible carrier but staff at the store was nice and helpful

Very professional and polite . Yhank you

Shout out to Chris, the assistant manager! We had went into the store to activate my sons new phone, it had an issue with activating. He did his best to try to activate the phone...we left with no luck because the SIM card was not working...well we went home and found out we had been using the wrong SIM card! (Our fault!) We went back close to closing and Chris was nice enough not to turn us away and was able to activate the phone. We left right at 8:00... I always go to the store with any issues I have because they are knowledgeable and just nice people to work with! They do their best to make sure you have what you need fixed!

The staff here are always very helpful and patient with me! I have never been in there and walked out dissatisfied with their service!!!!

Franco was very helpful and fixed my issue very quickly. He also provided information to prevent and fix the same issue in the future.

Great service! These guys are great!

I was very impressed with the service, products and knowledgeable people . Thanks for my new phone and cell service :+))

Great experience with Jeb. He helped with several problems quickly. Very competent.

Great!

Very friendly great customer service

Hate the service, but the guys that work here are great and super helpful

Service is good but the wait time is ridiculous. We waited almost 2 hrs to be helped.

Steven knows the products and services. Matches to the needs of the customer.

Helpful per usual

Steven is a great guy.

Wonderful customer service and support

Sprint store has taken care of all of my phone needs

Have been helpful on phone although if dont get right person some will only leave you feeling as if your not capable of using a phone let alone help u with what you came in for

They have no respect. For people that are older. Wasnt given any service on how to work the phone I had. Just wanted to sell me a new one.

High prices.

Friendly & professional

Harbor and I

LMMFAO