Although the staff in this particular office are polite and helpful, the office itself feels like a neglected building where they push you into a tiny office to educate you with zero privacy from customers in the lobby. The billing process is the worst system. Weve been billed for supplies that were never delivered. Getting a hold of someone for assistance is almost impossible. Their refill system for supplies lacks efficiency and youll never receive supplies when you should. Resolving our issue is 5 months in the making, and we still have the large balance for the undelivered supplies. We are still using this company for product rental but not supply refills.