I just want to express how happy I am with with the Ray Brandt Volkeswagen Service Team! Devin and Amanda are always the friendly faces I see when I need my car serviced. They are prompt, respectful of my time and so easy to talk to. And my mechanic Harvey is nothing short of amazing! That man knows his job! He always takes the time to talk to me after the work is done so I understand what was going on, how it was remedied, and give super helpful tips. Communication is a BIG thing for me, so I am thankful for their transparency and the relationship I have developed with these guys.

Friendly staff, answered all my questions. Clean and covid-safe waiting area. The team got my car in immediately, I did have an appointment ahead of time. I waited while they worked on my car. I will be coming back here in the future for all repairs and maintenance.

I come in with what I specifically want done and they do it quickly. Theyre very good about answering my questions fully, and Im always surprised at how efficient they are at getting my car serviced.

Completely un fair with pricing, low balling 10k under kbb on a trade in and asking 5k over kbb price as well on the car i was looking at, also pricing changes from online to lot when you get there.

I am writing to thank all those at Ray Brandt VW. In particular I want to give special recognition to Shorty, she took great care of my trips both to and from the dealership. We are recent arrivals to NOLA and this will be my dealership as long as we live here. Thanks again SHORTY.

I think that there is excellent service here and had always had really great experience. However, this time when I picked up my vehicle the oil change alert had not been turned off, which I totally understand. However, I have there was light out icon and that was not fixed (I understand that I would pay for the light) and the tire pressure icon is on. Tire rotation was part of the service that I scheduled and paid for, so assumed that the tire pressure would be checked and corrected if needed.Dont get me wrong, I really like the service I have received with your dealership in the past, this time it was just not what I have become accustomed to.

Other then the 4 hour wait, the staff was extremely professional and kind

Staff very friendly, helpful with explaining all details. Highly recommend

Best car buying experience you could ever ask for. The sales team made it the easiest process with no pressure and made it happen fast. Could not ask for a better experience especially after having a horrible experience at Walker Volkswagen.

I have no idea how this dealership is to actually complete a purchase with but I can say that they routinely post false, low ball prices on AutoTrader. When you contact them the price suddenly jumps and they claim that they cant control what the price is on AutoTrader. Its one thing to deceive with unrealistic prices in your advertisements but its another thing to lie about not being able to control what those prices are online. Of course you can control them, youre the ones running the ads. I finally got tired of contacting them about pricing on things I saw online and decided to use the rest of my time to share my thoughts here. Makes me wonder what else they deceive their customers about during the sales process.

Aaron Kenner was an amazing sales associate!I wish management and financing were as pleasant. Due to their overbearing nature, I decided to purchase elsewhere. They literally tried to force me to use VW financing after I made it clear that was not what I wanted. Dont be fooled by the 0% financing. They increase the price of the vehicle to make up the cost. The vehicle I purchased was more expensive than the VW I was interested in, but I paid less for it than the out the door price VW quoted (with 0% financing).

I had a wonderful experience at Ray Brandt. I was a walk in from out of state as I had gotten a flat in my tire on I-10. From the moment I walked in, I was given superb, efficient, and quality service from Amanda to the service tech (I can’t remember his name). I totally recommend them without reservation. Thanks!

Had an overall good experience with Ray Brandt. I was shopping online through CarFax (which I highly recommend) and found just what I was looking for (2017 Chevy Tahoe) at their dealership. The process drug out a bit because of a wedding, Thanksgiving and a positive Covid test but they hung in with me. My salesman, Malcolm Bridges, couldnt have been any easier to work with...many thanks to him. Had a bit of trouble getting their finance people to get the sales tax right on the Buyers Order (company vehicle that was to be registered in AL) but we worked that out. Only real complaint was them forcing me to show proof of insurance for a company vehicle that I had just paid cash for before they would let me leave with it. It was fully covered under my company insurance and still not sure why it was any of their business if I had insurance or not. My company finance manager pulled a rabbit out of a hat and got it added to our policy and an ID card emailed to me at the dealership so I could leave. Had I not had so much time and energy invested in the deal, I probably would have walked away as I was so annoyed. Got caught in awful NOLA traffic trying to get home because they held me up. Love my truck and my salesman....experience was a bit trying....

Excellent professional service

The staff at this location is very nice and courteous, they keep you up-to-date on whats going on with your car while youre waiting. The waiting area is nice and clean, thats a plus for me! Give them a visit.

Great service & staff.....mom wants the white dune👌🏽😊

Horrible costumer service.if it was the last living place on earth I wouldnt step foot in there ever again. costumer service was completely disgusting! went in to purchase a brand new car and the associate did not want to acknowledge me thinking I wouldnt be able to afford it. Absolutely disgusting.

Amanda and Devin in service department get 5 stars. They are so nice and helpful. Techs are wonderful too. Always happy to visitGreat VW Staff

Ive been here since 2013. Ive leased several cars and Im beyond satisfied.

NEVER trust the salesman when he promises something to you orally. They always try to convince you to purchase a car with some benefits.such as：Free maintenance（including oil change，wheel rotation...）but they actually never put it in the record. They will still charge you when you come for service. Basically it is a lie. Wont come back again anymore.

I was a customer of Walker Volkswagen since I purchased my vehicle from Audi New Orleans and since my very first experience at Volkswagen it was horrible. Needless to say I’m happy with my current services from Ray Brandt Volkswagen and look forward to future visits

The best customer service you could ask for. I cannot express how easy and straightforward they made the process of my new lease. They took the time to get o know me as a person, what I was looking for, and worked with me to get a new car lease. I would drive the extra time to meet these guys, hands down the best experience I’ve ever had

Should define lei individuals set appointments like other dealerships. Waiting over 3 hours for an oil change is unreasonable. Will go back to Walker VW next time.

Great vehicles. Wonderful sales staff. My husband and I have bought/leased many Volkswagens over the years and wouldnt own any other brand of vehicle. Just wish they would start selling diesels in the US again.

The staff was friendly. They got in and out!

The car is nice for starters you got only one star because the car was not thoroughly cleaned out from the pevious person that own the vehicle because after getting home and checking the car out I found drug paraphernalia in side the car and that did not sit too well with me because if i would have been stop by the cops that would have been END of story for me.in the future we need to be more careful before you let a customer into a car such as the that I purchased

Today I received the worst service ever from a dealership. General Manager James Gibson is horrible. His nonchalant attitude and customer service skills are pitiful.

I can’t say enough good things about this dealership! I had a great experience leasing a vehicle through them. Mark Maher and manager Victor DAmico were delightful. Not only received outstanding customer service from both of them and a great deal, but they worked with our budget, answered every question I had and made me feel very confident in the choices I made. Very knowledgeable and worked hard to satisfy all requests I had. It is worth the longer drive. Well done hiring these gentlemen VW! They won our business. Very pleased with my experience and my vehicle. Thank you!

Willing to go the extra mile. Thanks

Horrible service they treated me very harshly. I have never been more disappointed in my life. All the employees had horrible attitudes. I will make sure everyone knows not to shop at the dealership. HORRIBLE SERVICE DO NOT BUY FROM THEM

Fast, friendly service at a fair price. Offered chairs outside for social distancing, and most employees were wearing masks. Im always happy with the service here.

I was very pleased with my experience with the service department today. I was assisted by Devin, and he thoroughly communicated with me about the status of my vehicle. My car was diagnosed and fixed within the same day. This service department was a refreshing change of pace from other VW dealerships in the area. I look forward to bringing my Tiguan back as needed.

Poor management James Gibson rude and show he didn’t care and also said I wasn’t a customer how????????????? No worries James Gibson i see u do not care about your job! In then tell my sister she could have said thank you u show you didn’t care about me getting my car in my keys was in service desk the whole time you just didnt want to get them!!! Nonchalant, Rude, Unprofessional!

To Whom it may concern,I want to apologize for the previous review I gave and have since taken it down. It was not fair of me to generalize the entire staff at VW Ray Brandt. However, it does not take a financial adviser to see some inconsistencies in the operations and management. The Service Department notably Ms. Amanda and Mr. Lombardino convinced me to stay a loyal customer of VW as my family has bought 3 of our vehicles from Ray Brandt VW. In fact, after my experience with sales, it was only Mr. Lombardino that called me to see if there was anything he could do to remedy the way I was treated. It is clear this man and his staff are professional, courteous, and respectful. They provide good lessons on how a department should manage itself within a business enterprise. As far as the sales department, they were some of the nicest people....before I bought my vehicle. The vehicle I bought (Passat 2020) has needed 2 repairs and it is under 1400 miles. Mr. James looked neither interested nor concerned in my complaint, neither did the man who sold me my car. In fact, Mr. James response to my complaint was “Yeah I saw you and your pops review”. As far as short term gains, I am not sure of the viability of a manager like Mr. James. As far as long term gains, Mr. James provides excellent lessons to any future business owner on what to avoid when looking for a professional and efficient manager. This is one of the few reviews I have written and Mr. James conduct, at its very best, immature, certainly merits a review. No one should be terminated for one mistake or several mistakes, but I think Mr. James’ attitude deserves serious reconsideration on whether he can handle all the responsibilities afforded to him. So does the honest and professional work of Mr. Lombardino. Thanks to his effort and attention, I will retain customer loyalty to VW and Ray Brandt. However, it does not take too many stories like mine to turn the tide for a business, and I truly wish the Ray Brandt team good luck in moving forward to protect both customers and employees.

My experience was awesome! The salesman was very informative. I was shown every detail of the car and how to operate the vehicle. The processing time did not take as long as I thought it would. Finally, I was not pressured into doing anything I didnt want to do.

Had my 2019 VW Atlas serviced 2nd week of August 2020. Low coolant light came on a week later. With a hurricane approaching the last week of August I went to Walker VW to have coolant “topped off” in case I had to evacuate because I work in Metairie. When Walker opened my hood my coolant was extremely low, like 2 inches below the fill line and had a lime green substance in coolant tank. So when Ray Brandt documented they did an inspection along with my oil change, they obviously lied. It cost me $175 out of pocket to resolve the “mystery substance” and have coolant flushed. Also addressed a start stop issue at Ray Brandt causing my car to kill while engine is running, I was told it was because of the high temperatures outside??? It shouldn’t matter if it’s 150 degrees outside, a brand new car shouldn’t kill. Turns out it was actually caused by a faulty charcoal canister that was bad, and ultimately fixed by Walker VW. Addressed these issues with GM James and he denied fault and refused to reimburse me for any out of pocket expenses. I will never have my truck serviced at Ray Brandt VW in the future. I would not recommend this location to anyone. I think the mechanics need some more training to be able to repair vehicles correctly.

The lady who checked me out was nice. I brought my car in for service, and they performed the oil change. It went well until my car battery died the same week. They didnt do the full multipoint inspection like they said, otherwise this could have been avoided. I got stranded and missed a day of work. Someone got lazy and checked my tires, but didnt bother checking anything else. Then when I went to leave the technician had a car parked in front of where I was supposed to drive and motioned for me to back up and find another way out. He was so rude after I didnt approve the suggested work. The sales lady was nice, but his will be my last vehicle from any Ray Brandt because the service was absolutely unacceptable. They didnt even wash or vaccum my car OR UPDATE ME ON THE NEW POLICY. Also, I worked for another dealership and was patient, so I was shocked at the service.

My wife is very specific when it comes to what vehicle she wants so the search was far and wide. We found the Atlas she wanted at Ray Brandt Volkswagen and even though it was a bit of a trip we decided to give it a try. Not only were they willing to work with us to come to a deal over email, they gave us a great deal that left us extremely satisfied with our purchase and made the experience actually enjoyable! Much thanks to Malcolm, Brian, and Anthony for both an awesome experience and the great lunch recommendation!

These guys are why they have the best reviews compared to the other VW dealerships in the NOLA area. They are quick to respond to questions and wont play around with you. They definitely uphold the customer service standards expected of VW.

Great service and customer service

Just moved to New Orleans and needed to establish a place to bring my car for its regular maintenance. Despite COVID times, they were able to get me scheduled for my 40k mile service within a week, they were completely professional, and didnt kick me out while I waited for my service to be completed. Only criticism Ill add is that the air pressure in my tires werent adjusted after being rotated. Fronts take different pressure than the rears and my TPMS alerted me of this a day later. No deduction of stars for that. I will keep bringing my VW here as long as I have it.

Malcolm was great. We test drove the new Tiguan and he was knowledgeable and friendly. We ended up buying a different car but he made a great impression. So we’ll come back if we ever need another car.

I was so happy with my experience that I hugged my mechanic!Brock was honest, straightforward, efficient, professional and treated me with respect. He went above and beyond. I am so pleased with the job he did and will not only return, but will highly recommend the service department.I was also very impressed by how I was treated by the woman at the desk of the service department.

Horrible costume service. I left my car there for 3 week just to get some light work done like my key. 3 weeks later they called 1 hour before they close at 4:30. I got there at 5:31 to pick up my key and the lied to me about my car. Don’t recommend at all unprofessional and they called me a bad words.

Brought my car there. There was terrible communication from the get go. They charged me $1700 to fix a leak in the power steering and replace the pump. We tried to ask about the work that had been done when we picked up the car and the employees laughed in our face. Three weeks later we realized that the coolant hoses were loose and spraying coolant. All of a sudden all pads and routers go completely bad. Less then a month after getting the car back. I feel like we’ve been completely screwed over and $1700 later we have way more problems than we started with.

My fiancé and I were looking around online to buy a car and we got in contact with Ray Brandt of West Bank. It was the best decision we could have made. Our Sales Consultant, Kim, was so nice and honest about what he thought we would benefit most especially with a baby on the way. He made sure we got the car that met our needs and worked with us to accommodate our budget. The team was so welcoming and attentive as well and even let have all of the water, donuts, and pizza to our hearts desire. Thank you guys for helping us get our car! We are very happy customers!!!

I had the worst experience with them. For a first time car buyers, they let me walk off the lots twice with a car without getting approved for all most4 months with both cars back to back after they took one n got me another one .one of the sales manager or supervisor Michael Vincent is very rude he was screaming at me because I didn’t wanna sign the check because it wasn’t all my money back like he told me I was going to get back when I bring the car back .I had to call the police to get all my money back . I really wish I can give them a -0 . Never will I get a car from them or send somebody to them for a car. I got a lawyer looking into this and I also record all my call and kept my threaten text messages he kept sending me and all my paperwork for both cars .I don’t know why I went back the second time after the first time I was so stress out and had a bad headache from the crying and depression they put me though and took my car today I had to go see my doctor because they stress me out and made my pressure went up high she try to see me to the emergency room today and I gotta go back to her tomorrow so she can check my pressure again and if it’s high again she said I’m have to go to the hospital for my baby safety.I’m still here I’m also 5 month pregnant.This place lacks professionalism, organization leadership and integrity.

What a pleasant experience. Mike Melady and Kim were instrumental in finding the car that we wanted. The price was right and they shopped aGreat rate for my loan. I would recommend this dealership and those two individuals to anyone looking for a car. The manufacturer incentive program was designed for this type of salesman and manager

I had a wonderful experience at Ray Brant Volkswagen my salesman Mr. Troy Walker was the best. The manager Mrs. Harris was the bomb everything she told me was on point. I would recommend anyone to this dealership. Wade Williams

I purchased a car in January, worse decision Ive ever made! Ive been having problems with the car ever since! I would not recommend buying a car from here!!!

I bought my tiguan about 3 months ago and I am in love with it! Shout out to rosemary, the best salesman ever😍

She was every helpful and nice. She explained everything I need to know. I couldnt have find anyone who was as helpful as she was. If i have to come back i will love to have her again. Thanks for all the help Amanda Marjorie.

Needed standard maintenance, nothing fancy, but Greg was right there making sure I only got what I needed. And then I made the good of getting there after service was closed. My ride had dropped me off and was gone, buy they were able to pull an extra special and get me checked out and on the road. Nice job!

Everyone there is nice and easy to deal with. They take the time out to teach you all the bells and whistles on your vehicle. Has a lot of safety items very good for you. On some of the extra package items they give you a very reasonable price on. You can also keep going back but in to teach you more and more about the bells and whistles on the vehicle. Very good experience. Thank you Ray Brandt Volkswagen on Lapalco Harvey Louisiana Ken and Kenneth

Everything from the atmosphere to customer service was great. I didnt think I would be able to get the vehicle as soon as I did or really at all for that matter. But they definitely work hard to help me get a good vehicle that would give me from point A to point B.

The service at Ray Brandt was great! I got to the dealership service center for an oil change near 10 am on a Saturday and was only there for like 45 min. On a Saturday! The lady who assisted me (sorry I don’t remember your name) was awesome she helped me out with a really simple task that mean a lot. Thanks Ray Brandt! I’ll be back!

Ray Brandt VW has the type of customer service that makes you feel comfortable going to a dealership. The receptionist is polite. Tom, the service manager is courteous and explains the service in easy to understand terms (now I know what a CV boot is). Also, the wait time was and cost was less than expected both times that I went there.

From my first phone call to the day I picked up my car from them it was a very pleasant experience. Cornelius and Gregg were extremely helpful and patient with me since i have no knowledge on auto mechanics. They explained everything to me in detail and made me feel confident about leaving my car with them to be worked on. Thank you so much!

Excellent car buying service provided at this dealership without pressuring me into a vehicle. They invited me in and provided figures along with several promotional discounts. Would 10/10 recommend anyone whos looking to purchase a vehicle to look here first. Tori is the best.

Service writer was polite and well spoken, service technician was very knowledgeable. They diagnosed and confirmed my trouble in just about one minute.I dont live near this dealer/service center but I will consider using them again.

I love these guys!! They always have my back. I bought the car at another dealership but I will only bring my car to Ray Brandt. Recently they not only repaired my car, they saved $175..00 I trust these guys with my car to take care of my favorite toy!

Mrs.Rose was so nice and generous and she went above and beyond with helping me purchase my car.

I have done business with them, for several cars. If you have realistic expectations youll find them courteous, and easy to deal with. Their service members have been courteous and helpful. When I wanted a particular model and feature set that wasnt on the lot, they went to an exhaustive search to meet my request. I honestly cannot say enough about how well I was received.

Ray Brandt is hands down the most amazing VW dealership Ive ever been to. The staff is incredibly friendly and accommodating. Ray Brandt does great work and is always open/genuine with their recommendations. I will always come back here because I trust them to take care of me and my car. Love yall ^_^

THE STAFF IS VERY PROFESSIONAL AND WORK HARD TO GET YOU THE CAR YOU WANT. THEY ARE MINDFUL OF YOUR TIME SO THEY DONT WASTE TIME SHOWING YOU CARS YOU CANT AFFORD. THEY HAVE A LARGE INVENTORY TO CHOOSE FROM.MRS. HARRIS AND STEVE. ARE AWESOME...THANK YOU....I LOVE MY VOLKSWAGEN PASSAT

Literally one of the easiest car buying experiences I have been through. The entire team went out of their way to get me exactly what I needed as well as getting me to the monthly note that I was asking for. I will definitely be sending my friends and family to see Monic at Ray Brandt Volkswagen.

The people here are always so nice and professional. I bought my car from Kim and he was very knowledgeable about the car I was looking at. He wasn’t pushy which I really appreciated. Would highly recommend.

Ray Brandt VW was great. My Sales Consultant Kim got me the best deal and it was done in a timely fashion. He was so patient with my indecisiveness. I would definitely recommend Ray Brandt VW!

Got a great deal on my new (used) truck. The staff wasn’t pushy throughout the entire process. Very helpful and timely.

I spoke with Mike about a 2013 Jetta Hybrid and told him I’d drive 1.5 hrs to see it. It wasn’t until I got there that Mauricio (manager) decided to tell me they have not been able to locate the vehicle keys for 3 DAYS! A fact which could have been useful in knowing before I drove there. This place lacks professionalism, organization leadership and integrity. I did not feel Mauricio even felt a bit of remorse whatsoever. Customer service? Not so much.

Friendly staff honest all over the board. The best customer service Ive ever experienced. I high recommended everyone to go there for the best car buying service. Fast fun and friendly staff!!!!

The experience was very enjoyable. The technician knew what was wrong right alway, the service team provided me update of what was going on and also follow up with a phone call after I took the car out from the shop. Again I was pleasantly surprised about the overall customer service. (Amanda rocks!)

They did everything to help me make a good and informed decision. It was great, a super nice and helpful team- highly recommend! This place took the stress and worry out of the car buying experience.

Although this VW Dealer is not the closest to my house, I choose to come here because of the great customer service and I the fact that they are up front with you. Very honest people who are no looking to make you spend more than you really need to get your car fixed. I was in an out very quickly, cannot recommend this location enough! 5**** from me.

I dont think I have ever had such a positive experience at a car dealership! My car broke down while I was out of town and the service team at Ray Brandt Volkswagen went above and beyond to make sure I was taken care of. Amanda was amazing! She not only took care of the repairs, but she booked me a hotel room and even got me a ride out there so I didnt have to pay for an Uber! I was blown away by their commitment to customer service!

How do i even begin? Ray Brandt Volkswagen went above and beyond.I didnt know better at the time, but I purchased my car at Walker Volkswagen. I asked Ray Brandt to take a look at my car after really bad questionable service with Walker Volkswagen. RBV was knowledgeable, friendly, answered my questions, and made time for me to come in.Immediately, they discovered Walker didnt remove the packaging wrapped around the wheel coils that are supposed to come off at delivery before they drive or sell the cars. I had been driving with this on the car for 10,000 miles. Ray Brandt also discovered Walker had stripped the screws on the cover underneath the car and they fixed the cover. They took such great care of my car and took the time to do things the right way and now it runs like a new car!I wish I bought my Volkswagen from Ray Brandt and read reviews before hand. I really hope this review helps anyone making car decisions. This is the place to go. Great People!!!! Great Service!!!! thank you so much!!!

Great service. Coffee and donuts while I waited for my loaner car. Called with repair updates. Repair was done in timely manner.Second review: again, this service center is far superior than the other wv dealership in the area. Go here!

I am truly greatly appreciative for the great customer service. I have been serviced at other VW locations but the difference in the quality of service is as night is to day. No hidden agendas not pressure to have other work done. Thanks again the dive to your location was proof all dealership are not the same.

My experience with Matthew was awesome from the initial time I walked in to the time I drove off the lot with my new car. He has addressed every concern with great detail as well as making my purchase experience a lasting one. I now consider myself a Volkswagen driver for life. Matthew sets the bar for the salesmen at RayBrandt Volkswagen he should be considered for the next level there.Robert TannerSatisfied Customer

Bough a Jetta about 4 months ago and was told from the beginning that the coolant light was NOT a leak and they checked it low and behold it was leak they tried to charge me over 1500 for after I bought the car, the heat core in the car is clogged so no heater as well.and I also had to replace the injectors and spark plugs within a month. 10/10 do NOT buy a car from this dealer

I took my Passat in for service. Philip met me at the door and took care of me right away. I dropped it off expecting my services to take a while. I was wrong. I got a call within an hour. Amanda assisted me when I came to pick up my car. Quick and easy. Everyone is fast and efficient. Great team at Ray Brandt VW!

Great Deals, fair prices and knowledgeable associates. Went to the dealer just to browse and ended up purchasing a brand new 2018 VW Atlas. I did a lot of research prior to buying and ended up getting the rock bottom price without any haggling or hassle. The entire process was a breeze, from the salesman to the financial department.

Y’all continue to get my name wrong but it’s cool. It’s Anna-Logan by the way, not Ann. But other than that, it was pretty quick and easy.

The service team is excellent! They go out of their way to ensure satisfaction and have reasonable prices. I always take my Volkswagen Jetta to them whenever I have a problem or issue. They always have my car ready quickly. Thanks yall!

We worked with Ali and he was wonderful! He listened and helped us achieve the Atlas we wanted. And John Morgan was just as great! Thank you Volkswagen Harvey!

I had the pleasure of purchasing a new VW GTI this weekend from Ray Brandt VW in Harvey. Mark Babin the Sales Manager took care of all the pricing and details and had them emailed over and worked out before i set foot in the dealership. He and the Sales Rep Daniel made the process fast and painless. This is my second vehicle from this dealer and wont be my last. The new GM Brian has a great crew working here. If you are in need of a car, make the drive and they will make it worth your time. Great car and a great experience. Thanks to all who helped me out.

The experience I had at Volkswagen Ray Brandt was exceptional and very pleasant Monic my car sales woman was awesome she did everything to get me in a vehicle and I drove off that lot with a brand new 2016 vehicle!!!! This was the best experience Ive had since looking into purchasing a vehicle!!!! I would recommend anyone I know to this place of business they are the best very friendly from the receptionist to the other car salesmen/woman as well!!!!

Fast service, they paid for a rental car, everything was covered under warranty. Friendly people and they washed and vacuumed my car too. Excellent experience.

Greg in the service department is awesome. He kept in contact with me to inform me of the status of my vehicle and called for my approval before any work was done. Great dealership...great service department.

A+ customer service. Very professional, clean and quick. My cost was affordable as well. My service tech was very accommodating and professional, he deserves a raise. 😊

This is my first Volkswagon and so far I’m impressed with its handling and the service I’ve received from the initial purchase to my 1st service today. I was pleasantly greeted when I dropped my vehicle off and the service time was reasonable. I was disappointed I didn’t receive the advertised complimentary wash and that there was no one able to take a cash payment when I picked up my vehicle. But overall I’m enjoying my VW best life

Enjoyable experience. My sales consultant Troy Walker is so knowledgable and experienced and Monic Martin treated me very well. They are a great team. .

This was one of the worst experiences I have had in customer service. I came in knowledgable and ready to fix my car, with the help of Ray Brandt. From the front desk to the service desk, I was treated as an inept young adult, unable to make my own decisions. On top of this, I had to call for updates and ask on my own, as I was not called or informed on decisions with my car. Additionally, the car service, for pickup was unprofessional and uncomfortable. When I called to schedule a ride to take me back, my call was not returned, several times. I am disappointed in the work they did. Finally, when I picked up my car only half of the items were fixed or handled and the vacuum and clean I was told happened, did not occur.

My experience at Ray Brandt was excellent. The staff there definitely aims to please. They are going to ensure you get what you want and nothing less. What I enjoyed the most was their honesty and knowledge. Monic, Vic and Mark 💯💯💯. Satisfied customer.

With this being the first time I purchased a new car, I visited a couple different dealerships before finding this one. At the other dealers I felt confused and scared of what I was getting myself into. My experience changed as soon as I walked in the door at VW. The extremely friendly staff landed me on an affordable car that had all the amenities I needed. Everything was straight forward and hassle free. It was a very pleasant experience, and when I left I felt confident I had made the right choice.

They are the greatest to deal with. Very knowledgeable, courteous and all around good group to have help you buy a car.

Impeccable service. Greg and Tom are extremely helpful and always get me in and out as quick as possible. They even offered a shuttle service to work if needed. Always a pleasure at Ray Brandt.

Ms Monique and Ms Amanda, were extremely helpful, both ladies in two different departments provided me with the knowledge I needed for my vehicle with excellent customer service and Patience. I would recommend anyone to the West Bank location!

I was in town celebrating the holidays with family. Took a trip to the store and made it to the house when I noticed my tire losing air. It was beyond repair. Contacted several tire places before reaching out to Ray Brandt VW. Very helpful and eager to assist. Within a five minute phone call, had tires, quote, and an appointment to come in on a Saturday right before closing. The CUSTOMER SERVICE was amazing! Very pleased with work and tires and made it safely back to my hometown the next day. Thank you Ray Brandt VW (Kevin in Parts, Victor in Service).

Mechanics are terrible price gougers. They give you the run around. Terrible communication and bad customer service.