I ordered an air deflector / valance for my 91 Chevy truck with fog lights. The valance fit, but the fog lights holes were not tall enough for my factory fog lights. I emailed customer service and as shown on my photos they answered me and then ignore me completely. They wanted me to pay to send back the part that was wrong. What kind of bs is that. First and last time I buy from this place. Save your money and time and buy from somewhere else.

I purchased a product that I needed quickly. they shipped it fast. Unfortunately, it didnt fit my make and model. I called the business and they resolved my issue. There are some things they cannot control, but they went through every effort to make sure I received the right product. Very accessible. Excellent customer service.

I highly recommend this web shop. Wonderful customer service. They offered me a full refund for my order that hasnt had been delivered.Ill definitely use this website again to buy my parts.Thank you for the good experience.

Shop elsewhere! They show in stock items and estimated delivery dates. I ordered such an item and still waiting on ship date no less delivery. Oh... they took payment and thats where, from what I can ascertain, their obligation ends. They do not answer the phone or emails, the live chat option is just a version of junk email also. Dont waste time or money on this company!

A little confusion on the order and used chat function (really an email) to leave a message. Got back to me fairly quickly and resolved the issue with part being delivered the next day. Good customer service. Would order again.

Do not buy anything from these people. Worst customer service ever! Never have I ever experience customer service this bad. Bought something I never received and had to go through hell to get a refund. Absolutely awful company! DO NOT DO BUSINESS WITH THIS PLACE!

After some user error and a mistake on my part, they were patient enough to give me a refund and even give me a discount on my next order! Would recommend

Ordered some parts for my car on TheAutoPartsShop.com and not only did they have the best pricing from several other sellers online, they had great customer service. As there were a few different options for my car depending on the sub-model, their customer service rep helped walk me right through it to order the right one. Parts came well-packaged and arrived much quicker than I had expected and everything fit my car perfectly. Will definitely be using them again! Highly recommended!!!

Update: Now they are saying they have not received any calls or emails from me aside from today. When I have left messages and called several times and have emailed them. Don’t give this business the time of day.I ordered a couple of light connectors, found out a few minutes after I bought them I did not need them. I tried to cancel the order and it was within plenty of time before they shipped it and they took my money and sent it anyway. Now I’m being told I have to return it at my own expense, which I wouldn’t have had a problem with if I hadn’t tried to cancel it before it was even shipped. It was hard getting ahold of anyone through phone or email. This is a very shady business.

I ordered some much needed parts for my car from TheAutoPartsShop. Website was very easy to navigate and find the replacement parts I needed.Checkout was a breeze and the delivery came on time as stated. I would definitely order from them in the future.

Listed things in stock that are not in stock and then don’t refund or bother to look into your order account until after expected delivery date. Don’t bother shopping here.

They do not have the parts or I would have received some notification, they do not answer you and will not answer your emails even after they were quick to take your money, I will keep you updated, I think i need to file a police report and also file in my court system.....Scam place

In May I ordered the drivers side front grill for my sons car. The order went through and the part was delivered as promised. It turns out they mistakenly sent the passenger side. OK, no problem. So I contacted them about and exchange. I did get a reply in under a week asking for pictures, etc which I provided the very same day.Now, I completely understand that we are in the midst of a Pandemic but electronic communication does not spread the disease. I have not heard a word from them since May 26, 2020. NOTHING. I have attempted twice to get a reply but even this week NOTHING.I am deeply disappointed in this vendor and do not understand why they refuse to work with me to exchange the part.

Would not recommend this place to anyone

Good luck trying to get anyone to answer or reply ! Took a week to tell me my item was out of stock.

I received all of pieces on time and they were cheaper than everywhere else. My emails were answered immediately and customer service was great!

I seen a lot of bad reviews on theautopartsshop.com which tensed me but it turned out to be a good place to order parts for my Nissan Rogue came on time and they were the right parts thank you. I will be back, please continue this.

Waited 8 days for a shipping confirmation and nothing so I reached out and they said item was not in stock. I appreciate them responding so quickly but I should not have had to wait 8 days or take the initiative.

Bought passenger side headlight for my car. Existing one was very shady so replaced it with new. It get delivered on time👍🏻

Ordered a grill for a 2001 Corolla. Never notified me the part was not in stock. The part never shipped out. Took one month to get my money back. Horrible customer service.

Awesome web site and great quality parts!

I sent a part back in June. Almost 4 wks later Ive not heard a response about my return or have been refunded. They just keep saying Covid delays, even though they were able to deliver the part within a week time. But, Ive notified BBB.

I ordered yesturday and expected the package next week, and today the package showed up, corect part and packed perfect if i could give more then 5 stars i would ...

Absolute waste of time - they charge your account without having the part in stock - then it takes them a week to refund the money only after you call or email every day - they should not be in business very dishonest - be aware

I Ordered right Tail light and rear bumper for my Nissan Rogue, Its on time and I got it cheaper than I thought.

Fraudulent company buyers beware!

Parts received were broken. Will not respond back

WORST COMPANY IVE EVER DONE BUSINESS WITH. STAY AWAY! They dont have a customer service number that works and when I tried to communicate via email for a refund and sent back the part per their instructions, I never heard back or got my refund. big scammers, stay away!

I actually received my item on time, and for cheaper than I could find anywhere else!

I ordered a part over 2 months ago, it was never delivered. I have since reached out via email and they are claiming it was delivered. I will be disputing this charge.

Excellent to deal with, Very Professional, Would Highly recommend doing business with !!!!!!!!!!!!!!!