The door opened as I approached it. An employee was opening it for me and welcomed me as I walked inside. She asked me to wait until another employee would come to help me. She told me:Right there. ... where I was standing. The assistant who would help me was already approaching me and took care of everything so quickly, I was ready to leave within 10 minutes! Great service!

Jorge the General Manager is a Rockstar. He was able to address all my issues. Very kind and informative.

They are a great store. Very helpful and very knowledgeable.

Fantastic if you want to wait over 20 minutes just to buy a phone case because all of the customer service reps are helping people buy new phones. There should be at least one or two reps helping people get in and out. Didnt end up getting a case because theyre so slow.

This particular store is lame. 5 salesman walking around looking lost and no one bothered to look up from there phone to help. All young kids. And no knowledge of inventory on there new phones. Torrance store was much better.

Great service at this location. Becky helped us to upgrade. She was quick and super helpful. Thank you!

Excellent customer service and positive environment

I will travel to visit this store excellent service the employees are all awesome.

I normally don’t like leaving bad reviews but after my experience yesterday I felt obligated to do so. I came in to upgrade my phone and it was such a lack luster experience mainly because the customer service. The guy that “helped” me was terrible. He made me feel like I was bothering him while I was trying to get help. He didn’t greet me, he was literally on the phone with someone with AirPods, his energy level was a -4, he clearly didn’t want to be there and he just made me feel like i wasn’t a valued customer. I will not be coming back into this store ever again.

Terrible! Very slow!!! If you are choosing this location prepared to waste a lot of your time.

Great help finding a phone

The worst service they are a lier, if you can go to other store do it

I have been trying to upgrade my phone for the last 4 days and between customer service and the store. One hand doesnt know what the other is doing. A shame that a customer has to go through drama just to upgrade a phone.

It’s currently closed. Every other business that closed for protection has their closure on Google Maps. But not Verizon, so I came here.

The service was great and he solved my issue quickly and friendly

Sales girl was hostile. Would not go their again

Quick help got what I needed in a matter of minutes. Becky was Awsome

Ordered lg wing for pick up and drove 40 minutes to that specific store for that phone only to be turned down because I bought it on my tablet. I am account owner and provided verizon pass to confirm id and account. Lady with the lil pad was not helpful. Neither was manager. For a verizon pass you need to pass security questions and all to sign in which I did. Caled verizon and they said you were not supposed to do that if i provided my verizon pass. And you guys took my upgrade and says I owe 999.99 on my s10 that I bought fully in cash when I opened this verizon account. By far the worst ever.

Got a new phone they were very helpful

All transactions were conducted on the curb. Masks were worn by employees and were required of customers. Glad to see Verizon is doing their part to keep germs/virus from spreading. Bought a phone, chargers, and a memory card. Transaction went as well as it could have gone given the circumstances.

Im in charge of my companys verizon account and i refuse to use the account manager from verizon because this place takes care of me EVERY SINGLE TIME and its in person and not via phone calls and emails. Jorge is the man! Dont go anywhere else.

My granddaughter and I received GREAT customer service from store rep Juan. We didnt have to wait. He was efficient and polite. Without a doubt, this is the best experience Ive personally had in a Verizon store. Five stars!

Had to cancel my service and return my phone. Cell service did not work at my house, But it worked everywhere else. So I went to AT&T and Ive never looked back.

The staff ask? How can I help u? And then told me someone would help me??! I stood there with my children outside for an additional couple mins! No one help me so I left!! I will continue with Metro Pcs I guess?!?

First sold me a case that didnt protect my phone, now you ship the s10 cases back to online. Backwards store I would avoid.

Bad customer service

I dont think the girl who waited on us liked her job. Unpleasant to the max. Went to a different store and found a nice person.

Took about 10 minutes before a rep offered their assistance, passing me over for others that just walked in, and offered zero input about phones, just stood there silently. Above all else I was disappointed to overhear one of the reps state Like America, it over promises and under delivers when with another customer and rep... Everyone is entitled to their opinion, but frankly that type of talk isnt professional and is better left off the sales floor. I as an active duty service member didnt appreciate it. Took my business elsewhere.

The staff here at this location specifically are good they are knowledgeable and helpful the wait time here is moderate fast I never wait too long for help to come, I don’t think you’ll have a bad day coming here I’m sure you’ll get help on all your problems

Christopher was extraordinary—REALLY! He was so patient, and he convinced us to purchase a kids watch /tracker (because we had already purchase one that was not compatible with Verizon). He walked us through set up, and it was exceptional customer service! Thank you!

Patient and Knowledgeable staff willing to help my needs, especially saving money!

Good service 👍

They were very helpful and I had all my questions answered as well. 👍

Make sure to clarify with the sales associates what your upcoming bill will be charged. I was charged activation fees that were not communicated to me and my next monthly statement was almost an additional $200. And also get peoples names at this location! One salesperson said they would credit me back but never did. Ive had to go there four times to finally get my bill cleared up. First, my account had a credit from calling customer service for all inconveniences (theyre willing to help, but advised they cant fix problems that occur within the store). When I finally had an appointment with the original salesperson, he gave me my $35 activation credit for one tablet plus $15 inconvenience credit... but this last time I went to get the 2nd activation fee credited that a different salesperson said they would give me, the manager only agreed to give me the difference of $20. Also, once a plan is set or devices are added, make sure THEY make notations to your account about the conversation regarding what you will be charged at the time and future statements. I wish this store represented the brand better because I like Verizon.***** Just needed to update this since I checked my statement and never got my $20 credit. This location makes me very upset, again they dont keep their word (Saul and all management). Thanks for wasting my time going there to try and fix charges that shouldnt have happened to begin with.

Just so slow to get waited on. Not just this location but Verizons in general. Staff is nice and knowledgeable tho. The staff gets 5 stars once you finally get to them after a long wait.

Came here to fix my phone, along with getting a tablet and adjusting my plan. Timothy was very helpful and got me in and out within a timely manner. I dont even live in the area but I will be back just because of the awesome customer service.

Thank you to Wonjun for helping me out today upgrading my mom to a new phone and also noticing something on my account and was able to get some credit back to my account after calling customer service.

This Verizon store has awsume staffTreat me like I am important thanks

I just went today 7/25/2019, asking for the prepaid plan $45. I was told it doesnt include calls to Canada & Mexico. I checked it on internet with a verizon rep and it does.People on the store are just playing among each other. There were 4, they see you enter and dont say anything, even though they are just talking to each other. You have to go to them and ask them their help. And finally they give you the wrong info. They dont even know the Company plans

Good quick and friendly service.I had an issue with a screen protector not adhering and it was swapped out with no question.They also have an OK selection of accessories for popular devices.

This store is terrible. I k new more than the guy helping me and I only knew what I read in a couple of reviews online. NO STOCK EITHER!!!!

The wait was ridiculous one associate on the sales floor just checking out his phone. Asked the greeter a question. I was just put on a list and was told to wait. After that another person walks in gets greeted and immediately helped. Meanwhile after about 45 minutes I gave up and left

I bought a ipad 16G from Saul. He looked at my account which has my grandchildren, found I was paying for some spam software that was being sent to one of my Granddaughter, canceled that and gave me a price below Apple price by $100.00 (dont know how long this will last).He was really great as are all their people there. I used to go to the store by Costco in Marina Del Rey but not consistently good service there. I changed because the Hawthorne store is just plain great. People really know what they are doing and work to make sure that you get the best price on exactly what will fill you need.Mike L

Russell and Jorge were great to work with in getting me set up with the new Galaxy S10+. Very friendly and very knowledgeable!

The customer service in this store doesnt even deserve one star!!! I had to send my complaint to corporate, which is something I never do. After being told by a Manager that they couldnt accommodate me, I went to the location in Inglewood on Century Blvd. They were very helpful and I was very satisfied with the level of service I receieved!!!

Okay the two phones that they sell stocks for on 190th and Torrance boulevard inside Kmart whats a contract is not in state of goal and where was using my information to try to react to a contract I want him arrested for 25 years to life the other thing is the story of The carriage Dover to Derek Walcott poems and where lies doing business at your store which is ocean gate I do not have any services you at all so the other last play says that was on heil and Beach boulevard we do not have any prepaid phones with Verizon wireless for Page plus okay so whatever papers you have on Page plus or Verizon wireless web page t communications on Friday morning we do not have any more bills you guys theres no prepay theres no contract nothing

The Customer service representative by the name of Sam was excellent

Tito the solutions manager was absolutely no help to me. My 10 day old iPhone won’t let me purchase my previous downloads I can’t even download my Uber app. (My only source of income) somehow my new phone locked me out of my iTunes account for 90 days preventing me from downloading anything purchased or new.. I kept reiterating the severity of the situation but Tito kept looking at his watch because I came 10 minutes before closing time and he kept telling me go to crossroads Verizon where I bought the phone originally.Abel the store manager needs to fire him!!

Very helpful and professional staff. Also quick in solving my issue.

Great customer service and inventory....

Josie is the best customer service person Ive ever met!

Service was good, but products and plans suck.

Helped us get two phones....nice people!

Warning: I had a bad experience at this store. My phone stopped working for no apparent reason. It was purchased less than 1 year ago. So, I should have been offered a free replacement phone by the Verizon representatives. Instead of telling me that, three different representatives told me I would have to purchase a new phone. The way I found out about my true option of receiving a free replacement phone was by talking to the Verizon representative at my local Costco store. Thank you Costco!! Bottom line: I dont know if the Verizon employees at this store are just totally incompetent or whether theyve been trained to sell phones to everyone they can, even if eligible for a free replacement. In either case, this is totally unacceptable behavior on the part of Verizon and the employees at this location. Be warned.

I come here for accessories and to have my phones uploaded when I am in this area. I upgrade our phones a lot and this place is always busy, however the wait is never that long.They offer a lot of accessories.The employees here seem to know a lot about the products that they sell. One of the salesperson told me that they had to go to a Verizon type of camp to learn about Verizon and their many services. (I was impressed and felt comfortable)I switched from a Samsung Note to a MOTO Z to a LG, they taught me how to use the MOTO, I went back to learn the LG and was a PRO by the time I left the store. Happy customer am I!They are located on a busy street, however they can be easily seem from the main street. They share a huge parking lot with several other stores, however parking is a breeze and is free.They accept all major credit cards.

The sales person was helpful but Verizon ads were miss leading. prices too high. ripe the cunsmer off..

Awful customer service. Told me 5 minutes as I was next in line then waited 20 as the guy started taking others before me. I asked him what Happened he said he needed to take others.Awful service

Andy was very helpful and professional, knowledgeable!

Unimpresses main option is hook you into paying retail for all phones especially on prepaid plans..smile and run..they say the connectivity is great .the rest???

Other Verizon store, Torrance, did not seem to have time for my problem but Denise and a co worker at the Hawthorne store, forgot his name, took charge and got me what I needed. Further more I told the gentleman that my bluetooth was not working correctly and he went to my car and fixed my bluetooth which works great now. Great service and all done with a friendly smile. Just wanted to give credit to two outstanding people that you should be proud to employ. All this happened on Monday at 10:00 am. Thank you both!!!!!!!!!!!!!!!!!Sincerely,Larry Lorden

This was the third Verizon store I visited to get a belt clip/holster for my phone and they had nothing in stock.

Definitely the best network carrier around though expensive.

Impressed with responsive, friendly staff. I was in a hurry, and they did all they could to make my experience effective and rapid.

Liars!!!! Scammers! The store people were giving me a promotion, saying that after I purchased three iPhones and joined the line plan, they would waive all the activation fee. However, after everything is settled, I was still required to pay the activation fee, and nothing is waived. Cant get any response from them via calling the specialist s phone number or texting him, after I signed the two year lease. They just want money. I want to sue this stores manager. Even though I went to the actual store, the specialist who helped me didnt show up, other store people were saying he was busy.

Chris was very helpful,,,,

Slow, issue wasnt resolved or addressed because of time limitations. More staff needed around lunchtime hours!!

These people have always been very helpful and friendly

Helpful staff & good selection of phones & accessories.

This particular branch has great, knowledgeable staff.

Parking is free and always have good service

Staff was great wait was short.

Annessa was friendly and knowledgeable .

Verizon, fix your business model and train your employees. I was told that I could not access an account Im on. I was also told that I cannot get a new phone because my account is being updated. This is quite possibly the dumbest thing Ive ever heard.

8 ppl on the floor and it still took 35 years to be helped. My children are now grown adults.

To many people not helping!!

Excellent Customer Service...

Juan is awesome!

Quick service

Great Customer Service

Bad customer service !!!!!! Wait 30 min to just pay my phone bill yeaaaa right !!!very rude and not helpful.... inconvenience not professional at all !!!!!!!!

Took care of me answered my questions and fixed my software problems with my phone

Thatd where I got my phone from

They do not have enough employees the wait is long and they do not have a trouble a shooting dept any longee.

They dont care about customers all they care about money

Had to get my phone fixed

Good service.

In and out with a new SIM card in 3 minutes!!

Lousy service with a bad attitude.

Good place

Great carrier

Bad place.

Major pain

Used this store for ten years. Never again after today. phone was under a recall and they told my wife she has to buy a new one instead of replacing it. Verizon online is sending us a new one for free.

Good service

Just not a fan of Verizon.

Price to high

Overpricing, too much.

Customer service takes too long

Helping

Average service