AT&T rescued me. Tried to switch to another carrier and they were unable to set up my phone. I was without phone service for three days. Finally was able to transfer my cell number back to AT&T with the help of Kennai at the Hawthorne store. Many thanks for a quick and efficient solution to my problem.

Ashanti has exceptional customer service and was such a great help. Will recommend this store to others

Our contact person was originally Erick at this branch which I had previously talked to him about starting a business account and let us know how he would come to our office and get everything started for us. I called him when we were ready a couple weeks after our initial call and unfortunately he wasnt at that branch anymore. I called this branch again I asked for the manager on duty and they asked if I could hold which wasnt a problem but they just put the phone to the side and had me on hold for 40 minutes. They were not busy because I could hear their whole personal conversation and them greeting people as they would walk in. We were trying to start our business account but definitely not with this branch.

The people are amazing helpful and knowledgeable. Kennai was Amazing. Way to go kennai

Very large store, friendly & good customer service

I drove from far because a friend recommended me this location and their customer service or what not.So I came at 7pm because it says they close at 8pm. Apparently they are already closed. Wow! I didnt know at&t closes an hour earlier than the schedule that is posted on their own door and on google.

My wife and I came in this morning so she could upgrade her phone. Jessica was super helpful and helped my wife every step of the way. From her upgrading options to helping her get an extra discount on her plan, Jessica was a big help. She even helped with the transferring of files and saving some important voicemails my wife wanted to hold on to.

Keiry is súper profesional, she has very excellent costumer service skills and will hook you up with y’all your needs. Definitely recommend coming to this store, all the people have excellent costumer service.

Amazing customer service by Jessica she went above and beyond to help me with my phone issues. She also gave me a free Mother’s Day gift and made me feel valued as a customer. Thank you so much

I was at the Rosecrans, Manhattan Beach, California, ATT store to replace a lost/stolen phone and was attended by Jessica to acquire a new phone plan and number, and the service I received was exceptional, quick, informative, very helpful, respectful and a knowledge-based 5star service, thank you and keep up the good work ATT. Jessica addressed all my concerns with expertise, provided the products, helped setup the new line, tested the setup and volunteered great productivity tips. Again, thanks and keep up the good work. I am very satisfied with the service I received and the way Jessica provided assistance, especially at a time when the worry and challenge of having lost a phone weighed heavily on my thoughts, thanks for the 5star service, help and advice. Thank you Jessica.

Marvin was excellent. I hate the drive up. He made it worth it. He was informative and has good customer interaction. I felt I was getting the service I have come to enjoy with AT&T. My mom is getting a new phone and will enjoy watching all her shows. I’ll have peace of mind that she can call the grans whenever she wants. Thanks Marvin.

The Best Manager!!Adriana!!Shes Too Nice and I love the way she talks to her Employees!!wherever they need, shes Right There,for the employees or Customers!!PLUS, shes bilingual!Thanks for everything!!

I just want to start off by saying it was such a pleasure being helped by this locations sales associate Jessica. She was so helpful and patient with me. I wanted the iPhone 12 and she made sure to get me the exact color I wanted and helped me pick 2 really cute phone cases to go with it. She made switching over from T-Mobile and setting up my business account such a breeze, I thought I was going to be at the store for hours but before I knew it, we were already done! Thank you Jessica! I will be referring my clients to you as well as my family and friends.

Ezequiel was a great help with my new phone purchase. He helped me change my phone switch over my contacts and photos and gave me a great trade in deal. Wonderful AT&T location

Very good service by Adriana and Yvette and Jasmine. They solved my problem today. I am very happy.

I was in a major hurry and thanks to customer service representative by the name of Jasmin Bravo she was able to assist me in a timely manner. She went above and beyond to help me.Ask for Jasmin should you happen to be in the area. I see her running her own district soon.Thanks Jasmin.

Jessica was super helpful and went above and beyond to assist me. She deverses recognition.

Jessica Barragan was probably the nicest sales rep I’ve ever encountered. Extremely helpful and explained everything so clear with complete honesty, I had no hesitation switching over lines. She made sure to give me the best deal that fit what I wanted, she’s an employee that goes above and beyond to put a smile on a customers face. If you are ever going to AT&T ask for her! 10/10.

Jessica B. was really nice, patient, very efficient. I’m Very pleased with her service.

Adriana assisted me with getting a new iPhone as my old one was pretty outdated and the speaker had stopped working. I was able to get the buy 2 get 1 free deal so I decided to purchase some AirPod Pros.. They work very well and the noise cancellation is great! The Bluetooth distance is way better than the previous ear buds I had been using. It was convenient to be able to put the accessories that I didn’t wanna buy outright on an installment plan. Thanks again!

I was gteered as I entered the store which was good. Jeff who helped me was coutesous and helpful

Isaide, was a pleasure to work with. I came into the store last week to get a phone but I couldnt make up my mind what i wanted. I told her that I will be back next week to make a purchase. Today, July 4th I came back into the store and ask to see her. Again she was very professional and answered all my concerns and questions. It was a pleasure working with her. If there were more stars I would give it to her.

The manager and the staff was extremely helpful and courteous! Zeke who worked with us and Adriana the manager was extraordinarily gracious as the demands of other customers put to her and our requests were all handled like a pro! Zeke and his professionalism and special abilities handling customers- it was 5pm and he acted as if we were his only clients all day, just wonderful!

Jessica and Christian gave excellent customer service. They were knowledgeable polite and friendly. Thank you for the excellent service I received from the two representatives.

Hi I just want to comment on how pleased I was when I came to the AT&T store and Eric assisted us he was fantastic I was frustrated before I came and how took the time to listen patiently and let us know that its not a problem thats what hes here for and you took care of all of our questions and made me feel way better for being a new AT&T customer and I told him anything needed I will return to his branch office thank you!

Jasmin was so honest and helpful. This store was clean and had great service. They were fast and efficient I will definitely be coming back and referring my friends and family.

Thank you Jessica and Eric for an amazing experience I appreciate the help you guys gave me!!

Employees are knowledgeable and friendly. Plenty of free oarking.

Eric, was very patient very helpful if every employee was like him I would love to come into At&t every day. He was very patient and great very glad I was helped by Eric.

Marvin was wonderful and made all aspects of this visit that included purchasing a new phone, and data transfer a breeze!

Marvins customer service was over the top amazing he was an amazing help and made me feel so comfortable, he absolutey offered the best deals for my upgrade, I enjoyed my shopping experience at this store

Ingrid was great! She was able to help us out with everything we came in for. Ingrid, was very helpful and friendly. Great customer service!

It was a good service and explain every single detail thanks so much

Went in for a new phone. Staff was very friendly and welcoming. Jessica helped me with l my questions and setting up my new S21. Very happy I came into this branch.

Jasmin was a great help. Thank you for taking the time to explain transferring my information.

I was very pleased with the assistance my wife and I received from this att branch office from Jasmine; it restored my confidence in seeking personal help from this company.

Jasmine was of great help. Thank you very much will be returning to this store. Also very clean & adorable view

I went in to see if there was an available option for a cheaper family plan. All they did was try to pressure me into getting more services, even asking me repeatedly to text my family members and grandmother to see if o could get services for them under my account. I was there for 2 hours and didn’t lower my bill one solid penny. There’s a difference between upselling and predatory practices and this store needs to find the balance.

Jasmin Bravo was very helpful and respectful. As frustrated as I was she was very helpful. I will definitely one back and I hope to get her again when it’s time for me to add a line. She made my day!

I had a great experience with JASMIN, she is very helpful and makes it possible. I got 2 brand new iPhone 12 Pro Max, she makes the process easy and helps make it affordable for yourself. You wouldn’t regret getting helped by JASMIN . & I must say she is very polite and nice too .

Jasmin - such great service and superb attention! Thank you so much for all your attentive help!

Jessica- Awesome, Knowledge and a pleasure. Thank you for setting me up.

Ingrid, was a excellent help and very attentive to me and my family needs showing quick decisions making and very descriptions details providing making a choice easy and fun .

Jonathan and Gio were awesome.

Jessica and Kimberly were great and helped us PLENTY. They were very considerate and always thought of us first. Highly recommend them for all your services and would come back for anything.

After receiving a challenging time over the phone, we came to the corporate store in Hawthorne, CA and were greeted at the door by Bryan G.After explaining our situation he stated “No problem I have done this before.” With his patience and assistance my husband and I were able to change 3 different accounts and walk out with a huge smile.Bryan is the BEST a 20 on the scale of 10!!!!Joy M

Highly recommend Ingrid! She’s very nice, helpful, and honest. She was very patient with me and my family and helped us with everything. Ask for Ingrid!!!!

Keiry is one of the most patient and helpful customer service technicians that I have come across at AT&T. She was very instrumental in helping me set up my phone upgrade. Im sure she is an asset to the company.

The employee Jessica here was amazing. I’d give 10 stars if I could! I came in looking for a phone thinking I was going to pay a huge amount, but she was very good at looking for promotions that I was eligible for. She knows tons of information and answered every single question I had. Thank you!!

Jasmin was AWESOME!!!...She was very informative and extremely helpful to my sister. She took her time to help us out and answered all her questions. I was close to switching providers due to her amazing customer service. Thank you Jasmin if I do decide to switch Im going to you.

They were awesome. Helped me out right away and got my claim going so I could get my new phone ASAP. Thank you!!

My experience with this specific location exceeded all expectations! Jessica and Kimberley were incredibly helpful; they helped us through the process without any bumps or problems. If there was any way to rate more than 5 stars, I would! Huge thanks to Jessica and Kimberley! :)

I can honestly say that my experience with our sales rep was fast, effecient and very informative. I came in with my daughter as she was looking for a new phone plan and left a happy and delighted customer. Thanks to Ingrid, she was so helpful and so friendly!😀

Ezequiel was very helpful, patience and professional with me, I lost my phone and he help calm me down.I can’t tell you how courteous, and thoughtful he wasI will sleep much better tonight because of this young man customer service and professionalism.He needs to be commended.

Came in with a cell problem and had the best experience ever. Jasmin was knowable professional and so very nice. I could not have had a better experience.

I was here yesterday to get my phone transferred with no luck and forgot the cord charger. Luckily, I had the pleasure of coming back into the store today & met Jefferey🌞. He was very patient and willing to help I must say the other phone was quite old BUT, Jeffery was able to help out. Id like to request that Jeffery be recognized at the next Leadership meeting. Keep up the good work. YOU made my day🌞👍although, I was your first customer you helped me more than you know & I appreciate your professionalism.#Jeffereyrocks, #ATTshouldrecognizeJeffery...

Marvin was AWESOME! Positive energy, knowledgeable and very personable.

Ms Jessica is a top notch person, she is very careful with how she handles her customers with correct info, the product you need and that she hear you.

BUYER BE WARE!!!! Needed an iPhone and willing to pay cash for it. Sadly I let myself convinced by a salesman named “will” that adding another line and paying 50% upfront will decrease my bill by $10 and I wouldn’t have to pay full price for the phone. Too good to be true:):):): he stated that it was a promotion that ATT was running. Long story short 30 days later ATT bill went from $217 to $305. I went back to this salesman and he again stated I was not understanding numbers. I called ATT again and even after removing unnecessary fees bill will stay at $260 approx. monthly. That is about $600 yearly.BE Very cautious “will” is very skilled in punching numbers on his tablet and he is very good at sales, he evens says that he builds his business based on trust, but 30days when actual provider bill comes around is another story; one that unfortunately YOU WILL NOT BE ABLE to retract....:(

Jasmin was very professional and helpful. Great service at this store location.

We came in and were quickly greeted and serviced, I got my new phone and Jasmine was so nice and gave us advice on products and we were out in no time. Thank you!

Jessica was awesome and amazing helping with everything. She was very patient and understanding of all of our needs.

Ezequiel helped me switch my phones from boost to AT&T great experience thank you

Eric was very helpful & patient while I asked numerous questions! If you’re in need of a phone upgrade or have any issues at all, I would highly recommend asking for Eric!

Ingrid was awesome. The best employee at att that has ever helped me.

Had a great experience and its all thanks to Marvin! We made an appt, Marvin saw us right on time and we had about a hundred questions. He was real patient with us, outlined all the options for the plans and helped us figure out the best phone and the best plan for us. We are longtime AT&T customers (all the way back to the CIngular days!), but weve found the best way to get answers is to just head to the store. Weve always had good interactions with their staff, but really felt like Marvin needed to be called out for his fantastic customer service, excellent demeaner, and general kindness. We will continue using this store even though there are closer ones to our house!

Great service! Very helpful ! Went out of the way to help me fix my phone!

I was assisted by Rose & Daisy. They helped me return a phone and sold me another. It was quite a process, through no fault of their own. While assisting me both employees had to deal with an aggressive customer. Rose & Daisy conducted themselves with the utmost professionalism and courtesy. Kudos to both of them for their outstanding customer service. Please give them a raise.

I am extremely satisfied with the assistance provided by Kay. As I approached the store I could see a young lady through the glass walking towards me, But wasn’t exactly sure if she was assisting someone else or what. As I opened the door Kay meet me head on with a attitude of gratitude and such a warm smile through her mask. I arrived requesting an agent to whom I had spoken to over the phone, Kay quickly and unselfishly explained that she could possibly work for another location, but with her honesty and willingness to assist I was sold on closing out the purchase of my new iPhone 6 series watch with her. #ExtremelySatisfied❤️

Very helpful on explaining the deals and the specs on the AT&T TV. Jessica and Adrianna are the ones to go to :)

The customer service is great!!Sales representative name Ingrid is great, we love her patience and will explain everything in detail.All the sales representatives are kind and great!!

Thank you Ingrid for your great help today best customer service 👍

I went in and was told I was going to wait 10 mins. An hour later I was still waiting I had to get up to ask them to help me out since the manager who had just came back from an hour lunch started helping someone who came in before me. None of the managers or employees approached me to tell me it would be a longer wait. Since I kept seeing employees come in and out of break I figured there will finally be one to help me but none of them helped or bother to update me on the wait time. I was patient but eventually lost my patience with all the waiting when another customer came in and got help immediately score me by a manager! Another manager approached and tried to let me know he or the other manager couldn’t help but I don’t think it s at all ok to have managers sitting around taking a hour lunch to just come back and sit around some more while there’s customers there. It was a very unsatisfactory experience I wouldn’t go back to this location. My problem wasn’t fixed and it literally took less than 10 mins to do what he did to “fix” my problem.

Zeke Mendez was very helpful, he was able to help me save money as well as purchase a new phone . Great service ask for him

Ingrid, was super friendly and helpful got it all done in a timely fashion.

The customer service has really changed within this store. My family and I have been going to this location for years, the original employees there were helpful, and we connected with a few of them. Now with the new manager and the employees that we had connected had left, it has changed. My mother went to this location because she was having a problem with her new phone, one of the employees was being condescending, towards her as if it wasnt his problem, she became upset, and the manager just stood to the side leaning against the display that stood at the middle of the store and watched with a small smirk on his face, he didnt not come to us to deescalate the situation, or even tried to help. This wasnt the first time that this has happened where we go because of a problem, and this same manager just stood by and watched. The final straw was when my mother had gone back with this problem, and she went to him for him to her help, he just stood there looked at and said, Someone will help you, but you can go to this other location, someone there could help you and just walked away. Is this the example that AT&T wants for their stores?

Had a great experience, Adriana was very helpful

Great location, fast service and nice staff! I was greeted by Erika when I arrived and even though I was super early for my appointment they were able to see me right away. Excellent rep named Rose helped with an easy and smooth upgrade to my new phone, helped me with my accessories and had me out of there in no time. No pressure with extra stuff, I heard some different options but declined them and that was fine, happy to hear them but no pressure to do anything which I appreciated. Highly recommend this store, they will be my go-to from now on. Great job!

I went to the store because I have an Issue with my service with dish network, Yvette helped me with my new service and help me save money. Go see Yvette she will help you save money and she really nice too.

Marvin was a great help. Excellent customer service and was extremely patient with my mother who is not well versed with technology.

Came a day before, they assured me about the time to come we close at 8pm they told me. 7:09pm store closing about an hour earlier. I drove about 45 minutes to get just see them close their doors. Really bad communication.

Excellent service and attention to detail Jasmine was amazing

I truly enjoyed my shopping experience thanks to William Sumner. My mother and I visited this location to upgrade our iPhones. William gave us a very detailed and thorough overview of the various plans available. I left the store feeling confident that William signed me up with the best plan available for the price. If you happen to visit this location, please request William because he is the best Sales Representative at this location. Most importantly, he treats every customer with the utmost level of dignity and respect, and he is very patient and thorough. I will return to this location based on my experience with William because he made my mother and I feel extremely welcome from the minute we walked through the door. Overall, he exemplifies professional which is very rare these days.

Hello AT&T to whom this may concern,I have been a loyal customer of AT&T for over 20 years and I have never experienced such horrible customer service until today.I recently visited your store on Roscrans and Hindry on Tuesday, February 16th attempting to purchase my daughter a new gold or silver iPhone 12.Brian was my representative and Andrea was the manager over the staff, who was quite rude to me and my family.Allow me to explain - My partner walked into the AT&T store and asked the representative if they had the gold or silver IPhone 12 in stock (-as Apple product is very popular and color is important to teenagers). The representative then explained that they can not give out that specific information without first having my phone information. Well this request seemed weird and a little aggressive however I complied. In providing Brian with my phone number he consistently entered the wrong number into the system. Pulling up someone’s information named Melinda, I know this because he referred to me as Melinda. I exclaimed in a louder tone my cellular number, at least four times. After the fourth attempt Brain went to the back of the store and retrieved his Manager and explained that we were yelling at him. Interesting that he suddenly felt attacked when just moments earlier he engaged in small talk with us about his manager and her lack of customer service skills. Even explaining how he planned not to follow in her foot steps as she was running customers off.At this point, the manager returns obviously upset and aggressive and approaches my family with a stern,”IS THERE A PROBLEM”. Now this catches my family off guard as explained above our conversation with Brian was not hostile. My family and I explained that this was horrible customer service and choice to simply depart the store before the situation got worse.Before leaving the parking lot we called the next closest store on Hawthorne and El Segundo and asked the same question, “Do you have the silver or gold IPhone 12 in stock at your store?”The representative replied no but we have the blue, at this point my daughter was willing to sacrifice her favorite the color of choice. A simple request for a teenager, one would think? My family and I drove tostore on Hawthorne and El Segundo where a representative named William; was a gracious host and satisfied our needs as a family.I am deeply disappointed in the service we received today from the AT&T representative and manager on Roscrans and Hindry and I hope that my letter lands into the hands of someone who can provide them with the proper personnel training and maybe even an exchange of my daughters phone to the gold or silver iPhone 12 she originally requested. We should not have to pay for their bad day.

Polite, speedy and professional service, even helped put protective glass on my phone, thank you Victor.

Ingrid great customer service! She took her time explaining things thoroughly! Thanks!

Keiry went above and beyond in providing service for the last couple of times that I have been in the store helping with my damaged phone and insurance needs. She should be commended for great customer service.

Victor was AMAZING! I My husband and I had many questions he answered them all. Very patient. I will definitely come back to this store again for my next purchase. I hope Victor is here. 😊 Friendly Gentleman.

Every thing was great

Victor was so patient and helpful with me today. Provided excellent customer service. I was so happy to have visit this location and receive his awesom service.

Marvin was great! Very patient, attentive and knowledgeable. Great customer service

The store was very. Lean and the ataff was very friendly. Service was great.

Came 5min to clossing and they still took me in, came for a charger and out in no time!

Jessica Barragan was very helpful and patient and helpful.

Jake was a terrific representative. I’ve always had okay experiences throughout LA and Jake in Hawthorne is by far the best of the best and was so sweet and kind. I highly recommend Jake, he will help you save money on your bill and deals on phones. He was very knowledgeable about everything and was listening to my needs. Thank you Jake!!

Jake was super helpful, was able to get me a iPhone XS deal and staying protected all included with a accessory bundle, while keeping my bill on a minimal! Best service I had received and knowing someone was actually willingly wanting to help me reduce my bill! Will come back for future business!!

Amazing staff. Truly appreciated the manager and sales rep Rocio were both great. Will definitely be coming here to take care of business.

Victor was amazing. We are old school and everything is getting hard for us. And victor made it so easy

If I could give this place 0 starts I would. This AT&T store offers slow and incompetent service.

Jake was super helpful when I was there a week ago. Was able to bundle all of my services together with a military discount, as well as getting me a free XS promo! Was able to get 20% off 3 accessories . From past experience, this AT&T was really lazy in getting a promotion for me or savings, but management really changed this time of year! Thanks Jake, with the help of JD!