I had a great time at this dealership. Hannah was very kind and personable and definitely went above and beyond to make sure we had a good experience and that we got exactly what we wanted. The process took awhile, as the car I had come to see wasnt available, and also we took our time looking at different vehicles. With Hannahs patience, knowledge, and dedication, we ended up finding the perfect car that I love even more. Hannah definitely gave us the best car buying experience Ive had. Thank you for your hard work, sweet personality, and especially for our new car, SPIRIT

Just bought a beautiful new car for our son and could not be happier with the vehicle, but also with the seamless and professional purchase experience. Joe and Hamid were both incredibly friendly, professional and knowledgeable. The whole process was smooth and simple from beginning to end. Excellent.

I’ve been coming here ever since I bought my car. Mario my advisor has been a great help. He does above and beyond. He takes really good care of his customers. Excellent service over all!

Fantastic service! My service advisor, Thomas Sanchez, helped me get the service I needed quickly. No upselling just told me what my car truly needed. 5/5

I had a service appointment to check out an electronic malfunction on my car. My appointment was with Ray and when I arrived he was able to check me in close to my appointment time. He was very thorough with the questions that he asked. He gave me an estimate of how long it would take for them to have my car ready. During the diagnostics, the error could not be recreated and he did all he could to ensure that my car was safe. I was very impressed with the level of detail and the numerous updates I got during my visit. Ray gave impeccable service today and I will defined be booking my next appointment with him.

Great service from Fernando in service department. I’ve known him for a long time and he has never disappointed me! He’s always professional, efficient, friendly and truly cares for his customer! When he knew that I am planning for a long road trip, he helped me schedule an appointment and goes out of his way to explain the condition of my car and provide some complimentary services to make sure I was satisfied. I definitely recommend having your car serviced by him!

We bought a Honda Odyssey 2015 at Autonation Hayward exactly one week ago. Yesterday, our car would not start anymore and we had to call AAA. AAA determined that the battery was dead. They said that the battery was already defective when we bought the car and became a hazard during this heat. Basically they told us we were lucky it didnt explode (see pic attached how battery changed its shape!) To top this off, the AAA guys noticed excessive oil under the engine hood - to make everything look more shiny. They told us, had the battery exploded the car could have easily caught fire.

Would have been 5 stars, but I had to be at the dealer longer than needed. There is room for process improvement and training. Issue with my situation was getting a payoff, which just took way too long, when it could have been handled better.

Just because there is a shortage of cars these guys (especially the manager) treat customers very badly. They told me they have a car available. I drove one and a half hours and I kept updating them all the way, confirmed it is available for me to pick and reach on time. Still, they sold a guy just because they came 1 minute early(Thats what the manager said when I asked why didnt they tell us on the way). The shocking part manages rudely told us that the situation and we have to bear. They could have updated me on my way to the dealership and at least should show some good manners, could have offer to oder one for future. It was clear the manager and sales guys were trying to get their sales bonus without any concerns for the customer.

This place has amazing service. Always greeted with the smile and respect. All the staff are always friendly and eager to help. Service is complete on time. A list of issues is always addressed verbally and written.Carlos is always eager to solve any issue.Thank you so much guys!

Amazing dealership! Assad Shaffi and Alex Viborg are both amazing and super patiently waited for my first time buying a car and provided amazing amazing service! Thank you both!

Bryant Macias the service advisor was very helpful throughout the whole process of my car being worked on and communicated what was happening while I was waiting. Highly recommend his services!!!!

I believe that Heidi is, by far, the most quintessential service advisor that you have on your team. She makes real interpersonal contact with clients by giving them important information, not just superficial hi-tech fluff. Do you have more than five-star ratings? Heidi definitely deserves both recognition and accolades for her dedication and top-notch work ethics.

Fernando has been my service advisor for a few years now! He’s worked on both my Toyota’s and my moms. He’s always thorough, goes above and beyond, and has always communicated well. I refuse to see anyone else and always appreciate his help. I would recommend him to anyone!

I received excellent service at Autonation in Hayward. I needed to get my car serviced quickly and I was able to be accommodated. The feedback I received on my car was excellent and the service person understood my financial situation and helped me prioritize what I need to do. I was happy I didnt feel pressured to do everything at one time.

When it comes to car, Sam is the expert. The best service i have ever received .I believe customer care is his top priority. Thanks

Great service from Bryant. Always professional and friendly!! I always choose him as my advisor and I’m never disappointed! He truly cares for his customer and goes out of his way to make sure you’re satisfied. Thanks again Bryant!

Sold a car here through Kelly Blue Book and had a pleasant experience. We were able to get a competitive quote, sign, and get the check all in one day. I would recommend working with Aaron for your selling needs.

This review is for Bryant Macias. I took my car in for 55k maintenance and had the pleasure of having Bryant assist. He was very professional and efficient in his work. He also went out of his way to explain the condition of my car and provide some complimentary services. Highly recommend having your car serviced by him!

My buying experience was great from start to finish. I made contact online & received a prompt reply to set up an appointment to see the car that I was interested in. Ramin was professional, did not pressure or push me to buy or to upgrade beyond what I wanted. I received good value for my trade in. The financial paperwork was done quickly and smoothly, with the offer of service plans etc. presented but not pressured. All in all a 5 star experience!

Bryant’s service was impeccable. His people skills and communication style to be desired. We appreciated his attention to detail. Bryant without a doubt is an asset to Toyota Hayward!Ed and Angie

Vinnie was so very helpful in finding the exact car I was looking for. He was responsive to all of my questions and concerns and made the process so much easier. Henry in the finance dept was also incredibly professional and easy to work with, I would definitely recommend this dealership!

Omid & Henry did such a good job with their customer service and helping me get the car i really wanted. Omid was a patient, explained the whole process & fulfilled my expectations. Henry was very helpful when it came to finance, he did the best he could to keep my payments in my budget & didn’t pressure me in to buy anything I didn’t need or want. I love how none of them were pushy. The experience with these two were superb. If you want to buy a car I definitely recommend seeing these two. Also, I am beyond satisfied with my new car!

Thomas provided the type of customer service that makes us continue to come back . His positive attitude and expertise in repairs makes us feel comfortable every time we bring the car in for service . We have been coming for 3 years and every time we come in Thomas continues to amaze us . Thank you again for being amazing Thomas ! See you next visit. Glad to see you back :)

Heidi was so helpful and sweet. She did everything in her power to make a pretty stressful time very stress-free, comfortable and easy. Thank you for all your help Heidi. You are awesome!

I sold my used car to AutoNation Toyota Hayward. Was very happy with the communications throughout the process from receiving the quote to receiving the check. Found the entire process to be very transparent and very fair - so refreshing! To top it, the customer service at the dealership from the Sales Representative Jamal and the Sales Manager was courteous and professional. I was also very happy with how efficient they have made the process; in and out in less than 45 mins. Fantastic experience and I highly recommend this dealership and Autonation.

Bought my first vehicle and had the best experience at Toyota Hayward. Tom helped me find the exact vehicle I wanted and the entire process was surprisingly easy and fast. He was very responsive even after I purchased the vehicle.

Vinny was incredible to work with. He was always prompt with his responses from questions I posed and was always professional. He made the entire process seamless. I would recommend to work with him a hundred times over and I’m loving my new 4Runner!

Seamless service provided here. Scheduled my service online a day in advance and once there, the service provider explained in detail all the possibilities. The servicing took under two hours. The waiting area is very good with free wifi. Highly recommended!!

I dread going to car dealerships. However, today I worked with Hannah Millick, who made the process seamless! Hannah was professional, informed, and made constructive suggestions. If I ever do business with a car dealership again, I plan to go to this dealership and work with this salesperson. Very positive experience!

Highly recommend. I went to 6 different stores to make sure I got the best value for my car I was selling, Toyota Hayward gave me the most out of all of them.

Let me tell you how to do it. When you are waiting for finance there is just enough time to go next store and get a burrito from Chavez, they make the best el pastor around. Buy your car from Hayward Toyota there Burritos are convenient.

Tom is very patience with us while we inspecting the car and asking him questions. Tom show me where to go for the test drive. Also, the finance department are very smooth and professional.

Thomas had the best customer service ! Very knowledgeable, charismatic, funny and professional. He is the STANDARD ! He even made jokes while easing the waiting process ! I definitely am coming back ! No compliants ! Keep up the GREAT WORK THOMAS!

I worked with Hamid in sales and Henry in finance. Also, another great team member from internet sales who answered the phone. He was a joy to speak to and was the reason I came in. Such a great team and made my car buying experience straight forward and easy! I recommend this team to anyone and will come back to buy again. A+++ to everyone I worked with. Different experience than most dealers.

My salesperson was the best. I wish I could remember his name but he was knowledgeable. Also they have the best prices anywhere.

I took my car for a regular service. Heidi was very helpful. She made sure the right services were performed, and that I was a happy customer.

Our salesperson, Joe, was amazing! He was very helpful and made us feel at ease, which is why we drove 2 hours to purchase the vehicle. However, the finance guy ( don’t remember his name…middle eastern gentleman)we did our paperwork with was so awful!!!!!! He was very angry when we denied buying his offered services(added warranties) and would not stop. I get it that is how you make money, but come on?!?!?? He was the only bad thing about that experience .

Simple process: schedule your appointment, view the vehicle, talk numbers and head out with your new car. Picked up a new Tacoma this month and was out in two hours or less. The sales person was straight forward, had knowledge and was efficient .The finance team is also quick and can answer any questions if any, This is the second vehicle that I purchase from Toyota.

I recently moved out of state. Carlos Saldivar patiently walked me through my service history and answered all my questions with how to get set up with service at the new dealership. He noticed that they forgot to let me know about changing my spark plugs at my last service in Ca. When I told him I got it done at a shop outside of the Toyoya network he offered to cover the cost. This level of integrity is very rare these days. Great service!

We went into test drive a used car they had just received. The car was cleaned up, but, not yet detailed. Our Salesperson was amazing and super helpful ! He explained how they just received the car and did a quick cleaning when I scheduled the test drive. That if I did purchase it would take a few days for them to detail the inside and out. Not only was he detailed and transparent - he was extremely friendly !!! He helped us with so much ! However, their sales manager who basically “sealed the deal” was pompous and straight up disappeared for almost an hour. If we did the test drive with him instead we would have walked. We came in pre-approved already and he acted like we needed to figure out our financing and We needed to wait for them to do all the banking. I Told him no. I have bought a car with this financing company and was in and out in 1.5 hours including the test drive. We sat there for over three hours!!!! After everything was said and done, our original sales guy continued to be amazing and called to let us know updates on the car and when it would be ready! It took them about 4 days to get the car ready for pick up. They car looked brand new, they painted a large scratch, put on brand new tires, and even filled the tank for us ! We are very happy with our purchase !

Thank you the Bryan who helped me schedule an appointment for a recall on my Camry. It was seamless and only took a few hours. Bryan reached out immediately with updates on the vehicle and once it was ready. Definitely recommend this place and Bryan to assist.

Fernando in service department always takes good care of my car, Known him for a long time he doesn’t disappoint me! Also the service manager Carlos does a great job!! 100 stars to both of them.

Had a good experience with Tom, the sales representative. He had a great personality and tried his best to answer any questions we had. We stayed till after hours to finish the process and he was still there to send us off with a smile. The bad review is mainly for the financial advisor we worked with when we purchased our truck. I understand it was late, but it was still his job to provide us with excellent service. First, he never told us his name. He was rushing and neglected answering any questions we had. He did not explain to us why and only answered no. He even said Oh my god with a big sigh because I did not write down my phone number on the form. Well, it wasnt highlighted. I blatantly said he was being rude to us and he did not acknowledge it. He continue to tell us to just fill out the form without asking us how he was being rude. After telling him he was being rude, then i see less of an attitude but unfortunately my experience with this whole situation was already ruined.

! needed a car...and the one I found was at AutoNation Toyota in Hayward. I was absolutely *dreading* the process. A dealership, ugh. The phrase lemme check with my manager, immediately provokes an involuntary eye roll. I am pleased to report that this transaction was quick & painless due to Henry the Finance Guy. He was kind, funny, thorough, and efficient. He didnt try to b.s. me and was respectful of my wishes & my budget. He offered the extras, thats his job....but he didnt pressure or try to jedi mind trick me into getting something I didnt want. Much appreciated, Henry!

I needed a few services done on a car as it had a bit of mileage. My service advisor Heidi was extremely helpful with the diagnostics and explained everything in perfect detail. The car runs excellent now.Thank you Heidi and AutoNation for stellar service.

Confused over the process. Didn’t really sit down with anyone to talk prior to filling out the paperwork. Liked the facility and the finance rep we did sit down with to complete the purchase but COMPLETELY felt pressured to get all the additional warranties.

Hannah assisted me through the whole experience of reserving and buying a used car. She made the experience so pleasant. From first contact to the reservation, and finally the test drive, everything went smoothly.

Great experience! Sam our salesman, took the time to find the car we wanted and was very responsive, even answering my texts about the car on his day off. Very easy and stress free buying experience from start to finish thanks to Sam!

If you are looking to sell your vehicle look for Aaron, he was quick efficient and professional. He got the deal done super happy with his service.

AutoNation Hayward was able to acquire and secure my vehicle in a quick and efficient manner. FJ coordinated my pickup day perfectly and Henry was able to get my paperwork done expeditiously! My purchase experience with ANH was thorough and very satisfactory.

Autonation Hayward is great. Heidi’s the best. She’s always nice, welcoming and knowledgeable. Thank you for the great service and for taking care of my car

Told me I needed service when I do not. 2021 Rava4 with less that 20,00 miles and they are tell me it needed the radiator fluid changed and a few other services that would cost me an additional $700 plus dollars. They are ripping off their LOYAL customers. Not anymore. I will take my car elsewhere

First time going to Hayward Toyota for a service recall and I I will totally be going back for my cars maintenance. Great customer service, Bryant was super helpful! I will be recommending friends and family.

FJ was very helping and understanding when we were discussing about payment and car searching. He was quick to pull out the car I was looking for, his service made my day and I would recommend him, his customer service was amazing.

Not bad! Has good collection. Just be mindful of any pushy salesman

Great customer service by service advisor Bryant Macias. Very helpful. Updated me when vehicle was ready. I will come again and service my vehicle with Bryant.

I arrived Saturday 10/2 to buy a 2011 kia sportage. After purchasing the car and heading home I noticed when accelerating the car pulls to the right, when taking my foot off the gas the car pulls to the left. I immediately turned around back to the dealership. They told me after they took it for a drive that it was just the alignment and to come back Monday so they can realign it. Got there at 9am Told me it would be 2 hours for the repair. After 2 hours they come back to me. And tell me its not the alignment but a stripped bolt and needs to go to the shop. And itll be a couple days. Obviously Im frustrated now so the Mechanic Ray pulls some strings to get the car ready same day just at the end of the business day. So I waited. 4pm comes and Ray and the sales manager sit me down to tell me that its not the stripped bolt causing the pulling of the car and that they actually dont know what the issue is but its a safety hazard to drive and itll be a few days to figure it out. Mind you, the salesman told me during the test drive that the car just passed safety inspection. So now 2 whole days wasted and literally Only 1 person even had had the customer service skills to apologize for this whole situation and no, it was none of the 4 sales/customer service people I talked to. It was Ray the mechanic guy who I barely had any interaction with. Ray is a good dude. But the rest of them had the attitude like we got our sales who cares about him anymore. so car has been returned and they lost a sale because of terrible customers service and selling me a car the supposedly pass safety inspection yet was still a safety hazard with unknown issues. Never coming here again and you shouldnt either

Shaun (Ahmad k) is amazing salesman from his customer service to his work professionalism i can tell that I am fully satisfied and will surly recommend you all see him if you plan to stop by auto nation Hayward…Thank you Shaun for helping us bought the 2021 black Highlander.

Purchased a car from them and was treated great from beginning to end. The salesman was patient and took time to find us the right car and answer all of our questions. The finance guy who helped us with our paperwork was great, and although they were very busy still took the time to make sure we understood everything. If you are looking to purchase a car this is the place to go. Highly recommended!!

Aaron was great. Got the deal as promised. Thanks Aaron. That was stress free

Such an amazing experience at Toyota! Ramin And John work so hard to give you the best service, best deals, and best attitude. If you’re looking for a car, make sure to ask for them!

RamIn Hamedi has been really helpful in making my first car decision. He was quick and patient. Very friendly and I would highly recommend asking him for any of your car needs. He helped me get the newest Toyota Camry hybrid and tried is best it met my expectations.

Ahmad was an amazing sales rep. He remembered me from speaking a week prior via email. And was not pushy or Salesy

My salesman Ahmad Qayomie went above and beyond to help us buy our car. He was kind, friendly, and overall a very professional person. He even drove 1.5 hours to our home town so that my 74 year old mom did not have to drive up to Hayward and wait around the dealership all day for the car buying process. The only thing negative is that the financing managers were so busy and we had to wait a very long time to complete our loan. Otherwise the buying process was not stressful and was rather pleasant all due to our salesman.

Great service and professional happy to buy here my second car and will be having business with them forever

I love taking my car in to get serviced regularly. Thomas is always so helpful and provides excellent customer service!

Another joke of a dealership. Salesman states only one sienna available on its way from so cal. Said several times there is not another sienna with in 100 miles. I found one in fremont same day, which is an worst unethical dealership. And I bought one the next day from sunnyvale! Good looking out Toyota!

My experience here started out like every other dealer experience in my life, which was in a word horrible and I wont drag out the details but once Dylan got involved I can say its made me an AutoNation Hayward customer for life. I live in Los Angeles would not hesitate to fly into the area again should a purchase need arise. FJ, our salesman, was great. Hes a busy man but attentive and will keep you updated despite being spread thin. Great attitude and a big help.Dylan however, is a shining example of a true manager, someone who well belongs in his position(or higher in my opinion). I have yet to experience anyone in a car dealership thats as honest and straight forward as is he. Dylan went above and beyond even my wildest expectations to make things right. I struggle for words to express how impressed I am but I do believe a public Thank You is a good start.

When I brought my car in for maintenance I worked with Service Advisor Bryant Macias. I had questions about some of the work items that were needed. Bryant made sure he answered all my questions, and went out of his way so the work got done smoothly and we’ll. Great guy to work with, I really appreciate his help! Will definitely get future work done with Bryant here at Hayward Toyota!

We visited quite a few car dealers in the last several weeks in searching for a new hybrid or hybrid plug-in car. None of them was as courteous and straightforward as AutoNation Toyota Hayward. They gave us a price quote, without my having to negotiate, which was lower than the other Toyota dealers in the area, and they were absolutely up-front and consistent in every aspect of our interaction with them.The sales agent, Diego Navarro, informative, personable and delightful. I recommend him and this dealership very highly.

Just sold my car to them. Overall a smooth and fast process. Shout out to Aaron for helping us and making it happen!

Purchased a used car from them and it’s been great, they helped me get to a payment in my budget on the exact car that I wanted.

Heidi was amazing, she made sure I was taken care of and assisted me very professionally and quickly!!

Sam was very helpful and responsive in helping us with our 4Runner purchase. We had a really pleasant experience overall. Thanks Sam!

Normally I don’t post reviews but this service was very deserving. I was in desperate need of getting my oil changed but feared going alone. Normally my husband takes care of things like this. I finally decided to pay Auto nation Toyota a visit. Rohit was the service advisor that assisted me. Hands down best service was provided. He was very professional, friendly, explained everything and answered all my questions. I will definitely refer all my friends and family to Rohit! Thank you!

Great service! Carlos does an excellent job! His customer service is always 5 stars

Great service every time I brought in my 2019 Camry. This week just traded up to a new Prius with the help of Hannah, who scoured the Bay Area for a car to meet my preferences, and John, who helped me explore several financing scenarios with no pressure. I will go back and definitely recommend.

My sales guy Vinnie was so patient. He waited for months to find the car I was looking for. Did a great job of keeping me up to date, then made the paperwork simple and easy.

I had a great experience working with Vinnie to get my RAV4. He is super professional.

Great service from Sam and Henry. Definitely recommend. Process was quick and efficient.

This service advisor is great, gets you in and out in no time ana is also very helpful and detail oriented. Gives you all the updates on your vehicle as it’s being worked on and anything other work that your vehicle may needs. Go See Ray at Hayward Toyota for all your car needs!

Had a great experience with the sales reps Michael and Ahmad. I also really appreciated the finance rep Alex, he was very organized and was not sleezy trying to get us to buy more he was very straight forward and kind. They matched my true car estimate very quickly and seemed like it was no hassle. The only thing that kinda sucked was after the sell was complete we had to wait almost 40 minutes to get the car cleaned and gas put in but its not their fault because they only had 2 people detailing that day and a busy morning of sales. I would go back again in the future. I had a pleasant experience

AutoNation Toyota Hayward was really great to work with! They gave me the best rate especially in such a tough car market to buy in with all the shortages and low supply. Vinnie Jhaj was my sales rep and was the best! He was super communicative the entire way through, advocated for making sure I had everything I need to make the purchase, sent emails promptly for all the questions I had (even in off-hour times), and was a pleasure to work with. On top of the low price we got, he was the main reason we chose to work with AutoNation Toyota Hayward. I also worked with the finance manager Alex Viborg and he was efficient and helped me get through the paperwork quickly. I would recommend them!

Bought a car and everything seemed fine at first but… after a few days I noticed the cars tpms sensors were dead, the alignment was off and the tires needed to be balanced. The cv boot has a shows signs of a leak or crack, when the a/c is running it squeaks. The lumbar support is broken so it’s extremely uncomfortable to drive and yeah you guessed it after the 5 day return period your a ghost to them. Do yourself a favor and stay away from them. Oh and they lost the wheel key to the car so I have to pay through the nose to have them take the wheels off.

This is how buying a car should be, no nonsense, friendly and fair. Other stores in the area are rude and will try to take advantage of you but not Hayward Toyota. Ask for Sean he was great.

The investment was correct, especially when receiving quality service. The needs were addressed and the want was highly desired. Great place to be at; will be back soon.

I always bring my toyotas here for service. Recently bought a new car (did a trade in on a 2016 sentra for a new camry) and Jamal and staff were amazing. Really helpful, easy to talk too and very polite. Will definitely buy my next car from them as well.

Today I got my new 2021 Sienna from this location and am very pleased with my experience. Vinnie Jhaj was awesome. Quick, straight and customer oriented. I would recommend this location and consider purchasing a vehicle again in the future.

This is the place to go. The staff was so nice, especially the finance department. I had so many questions and Alex answered them all and explained everting so I could understand.

I purchased an Audi A3 from them I did everything on my end... I stay in Atlanta the car was shipped and delivered I still have not received any documents for my car and also the car was supposed to be serviced before it was delivered and was NOT when I received the car the check engine light was on when driving the vehicle it has a loud muffling noise also I never received a temporary tag that I was supposed to receive over a week ago now I call almost every day and get the run around or it’s always Eric the Manager is going to call you back or the Managers are in a meeting this has been nothing but a headache

I went in wanting to finance a used car. It was my first time at a car dealership so I had a lot questions. Omid was very helpful and was very informative about the different options I had. The overall process took quite a while because they were busy but customer service was great. Thankful for Omid and John and happy with my new car!

I would like to say how diligent and efficient Vinnie Jhaj is for his great service! I’ve recommended him to my close friends and family because he’s extremely helpful and really knows what he’s doing. Just recently, I’ve recommended my cousin (Harry) and right off the bat, Vinnie came into action and knew what to do. Just one call and he’s getting everything prepared and giving us the best deal he’s got. He answered every question that my cousin had and knew what works best for his budget. He’s straight to the point and was able to give my cousin the best price. I would highly recommend Vinnie. Thanks to Vinnie for his exceptional customer service and for helping my friends and family as always.

The best customer service experience. Thank you so much Bryant!!

I would give 6 stars if I could, if you need to sell a car go see Jamal he made the whole experience great.

There new car inventory was very small but they had a nice selection of used to chose from. Found a great car at a great price.

Mario my rep gave me excellent service. Everything good.Thanks

Ramen Hamedi helped me a beautiful car. If you want great service, then speak to this guy.

Very friendly. Negotiable. Reasonable price to sell my car. Quick work and efficient. Good to meet him.

This was by far the best experience with customer service Ive ever had. When going in to get work done on your vehicle, I highly recommend asking for Heidi. She took care of me like no other had before at any auto shop. She is VERY KNOWLEDGEABLE about cars and trucks. The second I pulled up she was at my truck window asking questions. She had me in and out in about 10min. Wouldve been faster but they had a few customers infront of me. You still cant beat ten minutes any where else. The problems I had described to her about my truck, she knew all about. Totally made me feel good knowing I was leaving my truck in Heidis hands. The best part about the experience was that Heidi was sincere when talking to me and had a smile on her face the whole time. Heidi my dear if youre reading this, THANK YOU FOR TAKING GREAT CARE OF ME :)