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Lucky
25151 Santa Clara St, Hayward, CA 94544, United States
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Lucky
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Cy
Review №1

I unfortunately have to say I avoid going to this location the people that work there are usually never happy they walk by you like youre the problem only one woman is super friendly shes always on selfcheckout short brown hair with glasses wish I knew her name thats the only positive for me for this location. The lines are always outta control for this location after 10am so if you want to avoid that early is the best they seem like they never have enough staff for the lines.

Su
Review №2

Better than Safeway in many ways. Great looking produce too.

Tr
Review №3

This has become my favorite neighborhood grocery store. The employees are super nice--I once had a cashier repair one of my bags with packing tape of her own free will, which was wonderful. Also, whoever stocks this store is impressive. Ive found somewhat rare drugstore items here—essential oils, anti-fungal creams—that are cheaper than Target or Walgreens. The produce is good, and nearly all employees are conscientious about masking during COVID.

Je
Review №4

My review is totally based on this Luckys having whole and portioned Catfish. The supermarket next to my house only has Catfish Nuggets.

Su
Review №5

Busy as usual at Lucky. There prices are a little high for me.

No
Review №6

The meat department is really good for this AREA. The butchers are really helpful and cool. They have good prices on good quality meats. They have shrimp on sale sometimes and I make BOMB chipotle shrimp tacos with them or some Ceviche/Aguachile. Also the cashiers seemed to be hand picked bc they are all nice and good at what they do. My fav supermarket in this area BY FAR! 💯💥 OH and the deli has some fatty subs for about $10.00 out the door that can feed three adults...... Nice

Jo
Review №7

Great choice of cheeses and the costumer service is great

Tw
Review №8

Nice and clean. There are 2 BofA ATM inside. There is a bakery dept. where you can order BD cakes

Iz
Review №9

I HATED IT. THEY SOLD MAYONAISE. I DO NOT LIKE MAYONAISE.

De
Review №10

Poor customer service especially from the deli. Unsanitary practicing eyewitness a deli employee drop a utensil for picking up meat she picked it up off the ground and never once washed it. I brought it to the manager attention. High thief Ive witnessed on 3 separate occasion

Ja
Review №11

Cought security on tape doing then put a half empty bag back on the shelf 😡

Ha
Review №12

Good ol basic neighborhood grocery store

Hd
Review №13

Friendly people work and this particular Luckys and also it stays open late

BO
Review №14

Has a lot but close store too early

Mi
Review №15

Very diverse selection, but I wish there were more GLUTEN FREE foods, especially in the bread aisle. Well, a month later another brand of GF bread was added.

Co
Review №16

Just used atm inside in an out

Ed
Review №17

I am disabled and had a horrible experience in the self checkout line. There was a misunderstanding to how to purchase through the self check out. And the clerk was rude and aggressively negative and not helpful.

Ti
Review №18

Always good buys, great variety, and friendly staff.

Jo
Review №19

Easy shopping, plenty of parking..kinda long lines...

Ke
Review №20

Prices to high no good

Pa
Review №21

Lucky is lucky. Wahop

La
Review №22

Lucky is always good to me. While shopping, I find what I need and at checkout Im taken care of.

ho
Review №23

At check out I paid with a $100 bill and Cashier give me the displeasure grunt. I ended giving her two $20. Also twice I have purchased discounted meats with a $2.00 off sticker at self check out but both times the self check out Cashier informed me that the meats are not for sale. Why then is there a discount sticker on those meats? What is it doing at the discount rack? Why am I refused to purchase them? The past 10 years I have been shopping here and most of the staff are good except for Cashier Lisa and the self check out Cashier.I am a elderly Asian American and its sad to be treated by this staffs at your store.

fo
Review №24

7:30pm self check out is close, only one cashier. 👎🏼

Jo
Review №25

Big and well stocked clean too.Full-service Pharmacy inside as well.

Na
Review №26

Had everything I needed. No long line. Nice trip out to get essentials.

Li
Review №27

Husband and I have been shopping here for 19 years. We get great customer service when needed. Store is clean and well stocked. Produce is very good. Always selection of fresh fish. My husband has requested couple items over the years and they order it for him. Plenty of parking.

Me
Review №28

So happy they still had Easter eggs, but kind of messy.

Ed
Review №29

Today I stopped in to visit to Delhi they make excellent sandwich is there for $5.99 cant Make yourself a sandwich for that friendly people They are doing a good job in their

Di
Review №30

Fast service and well stocked

Ma
Review №31

Wow. Its great to live in America! My experience with Lucky dates back to the 60s. This store is 100 times better (and bigger) than the one I remember on Foothill Blvd in Tujunga, CA.

Sa
Review №32

Friendly cashier. Following social distance and mask rules. Love this lucky!!

Me
Review №33

The store was clean and well organized and a good selection. But the cashier was rude and expected us to bag our own groceries while she chatted with the next customer. We spent a lot of money so more help would have been appreciated. 😠

Sh
Review №34

Grocery stores are not my favorite places. This one is laid out pretty well. Parking is usually easy and that is an attraction for me. The personnel are usually very accommodating.

Ba
Review №35

Great customer service at this store!

su
Review №36

Luckys as of Safeways are a little bit on the expensive side their sub stores play save Max seem to have lot better prices wish we had one in this area closest one I can find for Luckys is in Union City on Stevenson I believe

Ca
Review №37

I love going to this store. The people that work there are family friendly type people. They are helpful and dont make you wait in long lines like the Safeway on Jackson! Plus the store is cleaner inside they have better food, food that is stocked! Both stores could stand the restrooms be cleaner though. IJS!😉🤗

Ra
Review №38

I made two separate transactions at the self checkout, because I needed two separate receipts. As I was wrapping up the second one (transaction wasnt even finished), a cashier came over and demanded to know why I was only ringing up three items when I had more in the cart. She thought I was stealing the other bag of groceries, even though I had just paid for them. She then proceeded to look through my bag and check my receipt to make sure I had rung myself up for every item. It was embarrassing and ridiculous. I dont need to be treated like some thief. I wont be back.

Su
Review №39

The store was clean, fully stocked, helpful staff

Jo
Review №40

I surprise to be in and out of the store in no time for my little Thanksgiving shopping.

Ra
Review №41

Not too many problems. Staff is friendly and kind customer service takes a while sometimes. Pharmacy is awesome. Bakery is ok. More expensive than food maxx but both owned by the same company . parking is good. And the shopping center is right by the freeway 880 and 92. Ac transit bus line 56 comes through here. Overall its a 9 out of 10 store. Not too many complaints it has electric carts. And handicapped friendly. Associates do help people

Go
Review №42

Always a pleasure t buy here.

Sa
Review №43

Some parts of the store are currently under construction, due to store becoming a Lucky California.

Ma
Review №44

Superior service. Superior staff

Je
Review №45

No long lines, quick in and checkout.

Sc
Review №46

Good selection.

Mi
Review №47

I am left amazed by your staff!! Helped me with everything I needed quick and easy out the door thank you Phoenix I believe?

Pa
Review №48

There always clean and the employees are very helpfull

J
Review №49

Love this place! The employees know how to run a store. Never a long wait even when there is a line. Pricing seems to be on point compared to their competitor down the street. What tops it all is their self checkout aisle, makes it a breeze when shopping for a few items

Jo
Review №50

Popped into a store Id never been to before looking for some lunch. The two women behind the Lucky deli counter were lovely. Cheerful, polite, efficient. The young cashier at check-out also. These three women gave me some renewed hope for humankind in these dark days. Almost made me want to move to this neck of the woods.

Sc
Review №51

The store was very clean and the people were very nice and helpful. Taqueria smells delicious.

Jo
Review №52

Friendly Neighborhood Lucky! My preferred location due to convenience.

Al
Review №53

Always a great place to shop.

Ri
Review №54

The worst produce Ive ever experienced.

In
Review №55

Loved the hot chocolate @ 2$

De
Review №56

Good and fair prices on most produce. Fresh baked products too.Such an amazing place to be.

Lo
Review №57

They require a code to the bathroom (which is beyond the produce and pharmacy departments).a note on the bathroom door says DO NOT ASK the pharmacy although the pharmacy is literally nex to the bathroom. They require customers to walk BACK up to the front. This could be DIFFICULT for the elderly or parents w small kids etc and so on. I asked a priduce clerk for the code....it was the wrong code.PHARMARCY DOESNT USE THIS BATHROOM??

Ke
Review №58

It was ok

Fe
Review №59

Its meh! Produce on weekends its hit or miss. The fresh baked bread is on point. No hand baskets, which REALLY sucks.

Ar
Review №60

I like wine collection there.

De
Review №61

Did some quick shopping...easy in and out.

Ge
Review №62

A little problem with the self checkout but friendly folks

Yv
Review №63

Visiting for the first time it was nice inside They Dont Really carry a lot especially in the bakery department but still all in all it was my face and it was definitely worth the trip of being there and in that little Center they have a lot of good things to

te
Review №64

Frequently need to wait 20 minutes on line. Sometimes longer. Rarely see employees in the isles so that a question can be answered but easy enough to go to register and ask cashier to send someone or ask cashier where something is. Friendly employees- especially if they know and like you.

An
Review №65

Im editing my review, before I gave a poor one based on the long lines. Today Luckys has gotten a whole lot better, I do most of my shopping here.

M.
Review №66

Self Check out is awesome for in and out service. The employees are very nice and helpful as well.

ch
Review №67

They were sò helpful..I needed what I thought was a battery for my watch. They worked and worked on that thing trying to open it.. And when we got it open, come to find out it did not need one..But thank you I think his names was John an dsd I didnt catch her name..

Sa
Review №68

I love the blue berry bagel over there . This store is clean and well organized I give the store a five star. I m not an employee nor I know anybody working there

Zo
Review №69

Ordered two fruit platters online.Have never had a problem with the last half a dozen times I have ordered. The process was simple - I ordered online, went to pick up, received paper, paid at checkout, picked up my order and I walked out happy because the food is always good.Today (Feb 13th) I went to pick up an order that I placed at the end of January. I did what I normally did and went to deli to ask about my order.Lady with longish dark hair and a ton of highlights said there were no orders today than told me “Oh if you don’t pay for it online we don’t get it” ... I’m there dumbfounded because I have the confirmation email on hand and she was like “oh tough luck”. I was forced to improvise which SUCKED because if I wanted off the shelf stuff I would NOT have ordered weeks ago.As soon as I got home I went online to see how I could’ve missed the online payment section and what did I find? There is NO payment option. They make you pay in store because there might be an increase in price or so if they have to substitute items. Incredibly upset and will not be doing online orders here anymore as they’re unreliable and the lady at the deli has horrible customer service.

Ah
Review №70

Awesome staff very friendly people. Way better customer service than Safeway down the street.

Ro
Review №71

Usually its what it is a grocery store. But I have to say today my girlfriends daughter and I had a very sad and positive experience in one visit. Stopped to get a few things and she 10yrs. young and when we left about a mile away she remembers her phone. Well it was left in the cart outside of the store. We get back and look for it asking the store employees and everyone. Im trying to call the p phone and finally someone answers, it was turned in to the employee who answered. Long story short, got phone back! Luckys was just that for a little 10 year old girl LUCK!

Ed
Review №72

I had the worst experience of my life, The manager has poor customer service training. He did refuse to change a coin star voucher for me stating that he did not had money, when I went to another register, he took all the money just before it was my turn. Ill never go there again, and he should be more professional.

Mi
Review №73

I like their chicken strips and the wings. They are very friendly. Nice place to shop.

Jo
Review №74

I like lucky store is magical shop and price is free

Mi
Review №75

Very convenient for me to buy the daily grocery on my way home from 880.

Pe
Review №76

Pharmacy is super helpful. Store is clean and well stocked.

Ma
Review №77

This caser hername is Linda very lazy with glass short lady she need to find another job shes not happy very abusive abusive customer I never go back the manager over biguy also very lazy they called him so many times he dont even show up

Ja
Review №78

Very clean organized.. Helpful staff who have alot of patience with the WIC in help you find everything you need

J
Review №79

Good

Ju
Review №80

What youd expect from a normal Luckys grocery store.

Ro
Review №81

The manager of the store keeps this Luckys looking good every time Im in here I find everything I need

T
Review №82

Basic Luckys store. Its been there for years yet many people dont realize its there. 20 +++ years ago. I remember when it was Luckys then changed to Albertsons and got remolded then reassumed the name Luckys.

Al
Review №83

They are sometimes more expensive, good on a few items

Ro
Review №84

Good helpful service with a friendly staff

Ja
Review №85

Nice and clean! Good selection. Friendly staff

Bi
Review №86

They actually made new maps of the store that they passed around to everyone after restocking everything. Never seen this done before. I was told however the there was a competing supermarket with better values close by.

Ni
Review №87

I love the full service deli . Chica is the Best. Best Sandwich !!!

Yo
Review №88

I can always get in and out of luckys quick. They have plenty cashiers on hand.

Ca
Review №89

Going to the grocery store is one of my favorite things...thats how much i love foodAnd i dont know if anyone els does this but me and my girl love to buy a whole tub of icecream and enjoyit in the park together❤

Ke
Review №90

The cashier over charged a case of soda. No apologies and rude when ask for adjustment.

Ka
Review №91

My go to grocery store, make sure you use the Lucky You Rewards system for extra savings.

Gr
Review №92

Staff is friendly, helpful, prices are about thirty percent higher than other grocery stores.

Ja
Review №93

Great

Mi
Review №94

Friendly workers wonderful management and a great place to shop

Ak
Review №95

Things are expensive in this chain of stores.They are at least 20-100% more expensive than what you would get at your nearby Mexican store or at Walmart.Only come here to buy things that you cant find in stock in Walmart etc. Example - dark chocolates

Ke
Review №96

Great store with fantastic crew.

My
Review №97

Very friendly people work here. Im very happy I recomend this place highly

da
Review №98

Tried to purchase a gift card with my company card and they treated me like a criminal told me it was cash or debit only. Teresa rudely told me visa wont pay them for it if its on a credit card except I went down the street to safeway and they told me that they are wrong and they always get people talking about that. Not to mention the lady who paged over head with 5 people in line someone else to come up and looked at us and walked away... what was that.

Je
Review №99

Theyre so rude here theres a particular woman I have in mind I wish I caught her name will never go back to this one again Ive never been treated so rude before and I was not the only one she treated in ill manner she called the older man behind me stupid for npt understanding the checkout machine.. never going back thank you

Ja
Review №100

Careful, girlfriends purse was stolen, and they were of no help

Information
100 Photos
100 Comments
4.2 Rating
  • Address:25151 Santa Clara St, Hayward, CA 94544, United States
  • Site:https://luckysupermarkets.com/stores#/5043
  • Phone:+1 510-670-0620
Categories
  • Grocery store
Working hours
  • Monday:6AM–10PM
  • Tuesday:6AM–10PM
  • Wednesday:6AM–10PM
  • Thursday:6AM–10PM
  • Friday:6AM–10PM
  • Saturday:6AM–10PM
  • Sunday:6AM–10PM
Service options
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Organic products:Yes
  • Prepared foods:Yes
Amenities
  • Public restroom:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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