I only leave reviews when I have an extraordinary experience...this dealership definitely exceeded all expectations.As an out-of-state buyer, it was imperative I solidify numbers before making a road trip (close to 1,000 miles round-trip in this case). My salesperson, Saul, and the sales manager, Rodney, were very upfront and transparent. Although they couldnt budge on the vehicles price due to shortages in supply (nationwide), they made me a very fair offer on my trade.When I arrived to the dealership, Saul got the ball rolling on the paperwork then he and I took the truck out for a spin. I was in and out of the dealership with my truck quickly.Over the past 22 years, my wife and I have purchased probably around 35 new vehicles. This experience is hands down the best car buying experience I have ever had. I appreciate every employee that had a hand in my deal for making it a very pleasant experience!

Greg Sessoms is awesome! He found me a car with everything I wanted and made it happen within my price range. He is very friendly and great to talk to when experiencing the inevitably long wait from financing. We had 5 people in front of us for financing and waited until 9 PM, and Greg stayed with us the entire time, even though he did not have to. He brought us snacks and drinks to keep us comfortable while waiting. I can not reiterate enough his friendliness. I despise going to car dealerships because the sales representatives are always so aggressive and trying to force deals and cars on you that you do not want. BUT NOT Greg, he listened to me and what I wanted and found it, there was no attempt at convincing me to take some completely different car, there was no attempt to force me into the warranty that I asked to be removed, there was no belittling of me or subliminally trying to make me feel incompetent. A car sales is in the sales representative, and it was him and his personality that sold me on wanting to purchase my car through this dealership (despite having 2 other cars lined up). I drove 10 hours to look at a car that I found online and really liked, but could not stand the disrespect I received from the sales person, so I went to see Greg and loved him and the car he showed me and ended up purchasing a car here instead. If you go here I recommend you talk to Greg because he is the best, especially if you are shy like me and dont like feeling harassed and unheard. He even called me to see if my new car got me home safe after the 10 hour drive he knew I would be taking after camping in the area (because he cares and remembers you as an individual).

Never did business here before. I was in the market for a new commercial van for a growing business and Allen was great to work with. I did my research and the Ram Promaster was starting to grow on me. After test driving it and Allen showing me some things about it. I decided to buy it. He made the buying experience very pleasant and kept me up to date during the process I look forward to doing more business here. Allen is the man!

These guys were extremely helpful and very professional. Especially Mr. Lewis. He was able to make my 1st time car buying experience a smooth and painless process and has earned my business on future purchases. Not only was he able to get everything I wanted as far as purchasing the vehicle but he stayed after closing time an extra 2 hrs to see everything through with a smile. Thanks again Nick and the people at Autostar for the wonderful experience. I highly recommend them for your 1st time purchase or next car . Ask for Nick Lewis

I’m new to the area of town and have a Dodge Grand Caravan so I booked an appointment for an oil change and tire rotation. Few days later my low tire pressure light came on. Concerned since I had just had it serviced I checked all my tires to find out they all were around 5 pounds low. It’s my understanding with oil change and or tire rotation you should be checking this. Makes my wonder how well the rest of the work was done, if you can’t check and inflate the tires during a rotation 😞

Working with Allen and his team was a great experience. I was buying a van from out of state, and the speed of communication from him and his team made it a seamless process. Thanks y’all!

I received a notice about a recall on my Wrangler. I contacted the dealership and they quickly scheduled the appointment for the repair. The vehicle was left in their care and they had it ready before their original time estimate. Very professional and courteous, easy to do business. I had been buying my filters there and doing the oil changes myself, but given this experience I’d feel confident leaving my vehicle there again for service!

Shane is an amazing salesman !!! Very family oriented establishment. Stress free car buying experience. Ronnie got the financing to get me in a car that day !! The auto star of Hendersonville team is amazing!!!

Experts that really care about their customers. Ive been there alot for services and I myself felt friction but I now realize that I should appreciate the experts and thank them for showing up in order to get their expertise. They are people as well as the customers who have feelings. I thank God that individuals who are like that, even under extreme pressure from lack of people who are able to work and dont that makes it harder for the ones who do care and do show up. Everyone is going through very hard and difficult times and we should appreciate everything that we do for each other. I feel that my situation is in the best of the best hands. I am blessed to have the team thats serviced my vehicle in every area. They are awesome!!!

My experiences with the service department are always good. My appointment is scheduled and my Jeep is taken in on time. They ask for approval of parts, replacements, additional work if necessary, etc. The work is done efficiently, to what we agreed upon and what was needed... And they always answer my questions (no matter how simple) :-)

I found that dealing with this dealership is very difficult. They act like they know what theyre doing and know what theyre saying they wont listen they have bad service and rude its amazing a how bad it is and it just doesnt get any better and they never fix anything theyll tell you all this what you need to do to fix it and then Ive already done this no you didnt you did it wrong okay lets do it again and still doing the same problem yet theyre still say theyre right its very bad service

Always attentive, polite and thorough. I cant say enough good things about them. They have always been very helpful in explaining what repairs were needed. Thanks to the wonderful and friendly staff.

Great experience. Gregg was a big help selling us our Jeep Wrangler Unlimited. He was not pushy and respectful of our decision. Thomas in Service went out of his way to help us out.

I Purchased my 2021 3500 Pro Master High Roof Extended Sprinter from this dealership. Allen Raines was great to work with!! The process was easy and they delivered it to me. The guy that delivered the van was also great! Do not hesitate to purchase from them!

I had the best experience and am so glad I decided to purchase my vehicle from them... Dominick and Josh were just exceptional.... from the moment I got out of my car and Dominick met me outside making me feel welcome and eager to help me find a vehicle that best suited what I was looking for... And Josh the Manager worked so efficiently to get me approved and in the car I wanted... It took no time at all and I was off in my beautiful Jeep Cherokee Sport... They really exceeded all of my expectations... Thank you so very much...

Not great. Would not recommend. I bought a car from them and wish I had went elsewhere. I believe they have been dishonest, and deceptive with very little to no follow through on making things right. Ive had to call my salesperson and leave multiple messages just to eventually get a call back on anything. Im still waiting on the check I was promised from them for overcharging me on the payoff amount for the vehicle I traded into them that they only gave me $500 for ! So not only did I get ripped off on my trade in, Im also having to pay interest for many years to come on a payoff amount that was more than what I even owed on the vehicle. (I owed less than $500) Not only that, but they took so long to make the payoff that I had to make a payment on the vehicle that I no longer even had possession of so it didnt go against my credit due late payment. Which of course I havent been paid back for from them for it either! Not even an apology..If you decide to go here to purchase a vehicle beware of unsettling practices, less than stellar customer service and just an overall less than satisfying experience.

When I called about the apt the gentleman that I spoke with was very nice and prompt about getting me an apt scheduled ASAP. When I got the vehicle to the dealership they were nice about getting my information however while I had the car there I asked if there was anyway that my oil could be changed by them so I wouldn’t have to go to another place. I was told that they were double booked and that it was impossible. When I got the call back about my vehicle I was told by the person that the tech had to put a quart of oil in my car because an oil change was needed. It was frustrating to me that he was able to put oil in but could t do the oil change for me. I told them I was aware but was told they couldn’t do it for me. No one seemed concerned by this. Once I picked my car up I had to go to another location and have to oil changed. It would be nice if they would take sometime to do some customer service when they see that they cannot let my car leave. It took the guy at the other place a while 10 minutes to complete the oil change. Why it couldn’t be completed while the computer update was loading is beyond me.

I recently brought in a company work vehicle for maintenance and repairs. Thomas Drye was my advisor and his communication skills and knowledge really set this dealership apart as being the best in the area. I loved working with this gentleman. He was able to get the truck diagnosed and all the paperwork my company needed fast and efficiently. The mechanics did a wonderful job too and the truck as in top shape for a fair price.

Great customer service by the team. Excellent job by Greg Sessoms. I would highly recommend him to my friends and family. Great follow through.

These folks really helped me get out of a bind. They worked me in for a service on my Dodge Ram that I couldnt get at any other dealer. Thomas went way above and beyond to get the part in that was needed (over night express at no charge) and had the repair done within three hours. I was able to pull my camper to Myrtle Beach and have a family vacation with my grandchildren which would not have been possible if Autostar of Hendersonville hadnt stepped up and helped me out! Id give them 10 stars if I could!

Professional service for a transmission fluid and filter change. Got to talk to the technician about any concerns. There were none. Very happy camper.

Not my regular dealership but they were very accommodating and were able to squeeze me in for a quick oil change and tire rotation and got me over to a body shop to address my primary issue which was with my rear tailgate. They have earned my future business for sure. I highly recommend them for all your Jeep service needs! Thanks guys!

This car is the best! I traded my Chevy Impala in for this Dodge Challenger and I am very happy with what I got! A big shout out to Diane Wagler who drove over 800 miles to bring me this beauty and take my other car back with her. She went above and beyond of what I expected and if you ever need a good deal, look for Diane Wagler! She will give you her all and is an honest and hard worker! Thank you for the great experience, Autostar of Hendersonville and Diane!!

Honestly, couldn’t have been a better experience! Extremely friendly service with great communication on how my trucks engine replacement was going. You can tell the mechanics there are the best at what they do. Thank you for everything, I couldn’t be happier!

Very professional dealership. Answering all my questions and was cared for promptly. Did not push more costly vehicles and stayed in my budget. Appreciate dealerships like this and not those that push . I was going to give Hunter Nissan a second try and found out they are still the same rude Salesman they always have been. Hung up on me when advised went with different dealer and car. Id recommend Autostar or Boyd Chevy to anyone looking.

The employees were polite efficient and answered all of my questions and got me in and out so I could meet other commitments for the day. I would highly recommend this dealership and especially the service department.

Shane handled the process of my purchase once I showed up at the dealership.....mind you, I drove over 4 hours from Myrtle Beach to get there. His finance mgr....his name escapes me...was fantabulous to work with via phone, text and emails and kept an open line of communication every step of the way.For me, unfortunately I had to replace a Grand Caravan I totalled out as a result of a wreck.Shane, from our conversations is a FAMILY man first and foremost. Dealt with C-19 and the dealership management allowed him the time needed to get through that. To me, that shows the company as a whole respects and takes care of their staff.Shane also exhibited that he is a God fearing man and holds that as a valuable piece of what he stands for and lives as a Christian. 👍🙏🙏If you want a person that just so happens to help procure a vehicle.....Shane is your guy!!!Kudos to you my brother...keep on doing you!!!Thank you Hendersonville for a quality experience!

Buyer beware. If you see a price online or even if they show you a vehicle for a said price. Theyll come back and tell you its a different price. Do your research and be informed before you go. They offered me this vehicle at price shown, and then came back and said it was almost 43k. Quite the difference. Not pleased with how I was treated. Trying to take advantage of a single mother.

These people have horrible sales tactics. Theyre very pushy and want a deal TODAY and absolutely will not wait... And theyre insulting. They are very unwilling to work with people. Unfortunately for them, theyve missed out on a $90k dollar sale. Another dealer was more then happy to work with us and we now have a deposit on a new 3500 Limited ram for 90k and waiting for it to come in. I think its crazy to miss out on such a big sale because yall refuse to wait for a couple weeks to make the deal. I will never do business with these people and anyone reading this shouldnt either. Maybe a different salesman would be better to work with so in that case if you do go here... Dont work with Jorge.

AutoStar makes it easy to get into your dream car/truck. James Salm helped me into a Brand new ram 2500 mega cab. Every one in the store was super friendly and helpful. Nothing was forced or felt stressful like most car buying experiences. 11/10 would recommend to anyone looking to buy new, trade in, or even refinance. And Ram speaks for itself🤷🏼‍♂️.

Had an amazing experience working with some great people over at Autostar! No pressure to buy but very friendly and helpful. I think everyone should be treated that way!Love my new to me Jeep!!!

My complaint is primarily with incorrect information on the dealership website. I needed an oil change and tire rotation for my Wrangler, and the site advertises their Express Lane with No Appointment Needed for those services. Based on this, and the early closing time of the service department (5pm is earlier than every other major dealership in the area), I left work early only to be told that they couldnt do it, and the first available appointment for an oil change was 2 weeks out. When I pointed out the Express Lane advertisement, all I got was shoulder shrugs and sorry. The website needs to be updated at a minimum. However, needing to schedule an oil change out that far with a major dealership is something I have never run into previously, and speaks to how outdated this particular service department is.

Very nice and helpful. Dealer look over our Jeep compass and found an issue under warranty. Had the part ordered and everything else ready very fast. Could ask for better customer service.

Excellent customer service and quality workmanship. Very knowledgeable technicians. Job is always done right.

Greg Bare and Ricardo Cortese were the best… Got our payments even lower than we expected and that was with a 4 year warranty added in also.

Jorge De Valle was very great since the beginning when we started the process of buying my Grand Cherokee L. He was very friendly and understanding of what we wanted . Thank you for you great service. Highly recommend to go see him if ur looking to purchase a car.

Nice friendly folks. Had a huge selection of dodge ram 3500 dually trucks (short bed) along with several other models the best within a 300 mile radius of Raleigh,NC.

Efficient and courteous. Missed one item, but made good on it immediately with no additional cost.

We were very pleased with our experience. Took a little longer than expected but they kept us informed as we to what was going on. Staff was friendly and courteous.

I had a service request appear on my dashboard for the Auto Start/Stop feature. My appointment was only a few days out and it was a quick repair. They answered all of my questions and made sure I understood what they were doing.

Faster then estimated and repaired correctly the first time. Reccomended service department, sales department great as well, no games like most people expect at a dealership

Cliff in the service department did an outstanding job on keeping us updated on our repair. We really think he went above and beyond. We will be back and will refer our family and friends to Autostar.

Joshua did great selling it and the online purchasing worked out just fine.Their detailers cleaned it up pretty well and they filled it with fuel. Thanks again AS!

Quick an pleasant service. Did a great job on fixing my vehicle! Went out of their way to get me a loaner vehicle, so I could go on my vacation. Will use Autostar Chrysler Dodge from now on. Thank you for your great service! Sandra C

Professional and quality work … need to work on getting parts prices down … maybe talking to suppliers

Let me start with huge shout out to Shane Sawyer my salesman! Shane had a refreshing laid back attitude and did not try to pressure me in any way to purchase. Spending most of your day at a car lot is not a Saturday I enjoy but thanks to everyone at Autostar for making my experience as pleasant as possible! Give them a chance first if you are in the market for a new/used car.

My wife and I were looking to upgrade one of our cars. Found these guys online and they had a couple of cars we were potentially interested in at least test driving. I inquired about one online and one of the salesmen contacted me and setup an appointment. We arrived a few minutes early for the appointment and took a walk around the lot. Three different salesmen asked if we were working with someone, and we gave them the name of the salesman and sales manager. Two of the salesmen called and both times were told the salesman was coming to see us. After spending almost 30 minutes on the lot no one showed up to even honor the appointment we made. This dealership definitely lost a sale because later the same day we traded in our old car.

Shane was awesome! I love my 2017 Subaru Impreza Sport. I was a little disappointed that I couldn’t talk them down on the price. But I do understand that Covid has caused a decrease in new vehicles to be made, which has caused a spike in used car values.I’m still happy with my purchase and I would definitely buy from Auto ⭐️ Star again!

I had to bring my 30’ RV in to get a RAM transmission software recall/update. They were very nice and quick. Comfortable waiting area

Thomas was very helpful and knowledgeable in diagnosis our Jeep engine noise. Got the Jeep back in two days, purring like a kitten. Everyone was so nice and helpful!

Absolutely quality service So glad I went to 5 Star Auto! They deserve the 5 stars I would give them!

Worst experience EVER!!!!!!!!! Drove the car in for an oil leak. It was driving fine. Over $2000.00 dollars later we were told it required another $3600 of work. When my daughter, the owner, became very upset she was scolded and told they were finished talking to her because of the way she was acting. The car had to be towed because it is now in 4 wheel low and overheats, which it was not doing when it got there. WOMEN DO NOT TAKE YOUR CAR HERE!!!!! Rip-off artist or macho shade tree mechanics at best. Would rate - 1 if possible

Top Notch Staff!! Very helpful and accommodating! Thomas in the service department is very knowledgeable and is aware that people live busy lives and doesn’t want to keep you wanting more than you have too. Service here has always been stellar and just as what they describe. No surprises.A+++ place to buy and service your vehicle!

Started off great...nice folks, attentive but fell short when they went way to low on the price of my trade in...felt disrespected it was so low!Update...to be fare they did contact us the next day explain and apologize that they had viewed (appraised) the wrong car and wanted to make a better deal!But, To late found one in Ashville.

Went in for a routine oil change, service advisors and quick lube tech were very professional and courteous. While I was there I inquired about extending my extended warranty, the gentleman I spoke with made me feel as if I were inconvenincing him.

Greg was our salesman and we are so glad! He is such a nice man and our baby just adored him. The whole team was very welcoming and friendly. Truly a great group of people. Getting a car can be a lengthy process but Greg was amazing and very attentive to our needs.

Had a great experience with the people over at Auto Chrysler Dodge Jeep. The process went smooth and efficient.

We got our first jeep from here....we love it thanks to KIMBERLY for helping us .All staff was very nice

Always customer focused; timely, transparent and honest. Highly recommend!

On time. Professional. FriendlyExcellent

Best dealership in town! Always treats me right and gets me the best deals possible. I will always recommend this dealership to others that are looking for an easy car buying experience!

My experience was great. They were friendly, thorough and timely

Saul did a great job to get me what I want and in my new Jeep the same day!

Cliff is always helpful and gets things done.

I had an intermittent shifter light that they were able to diagnose, get the needed part, and install it with no hassle. I also got an oil / filter change, a tire rotation, and a state safety inspection.... All went very well. Thank you,

Allen Rains who works in this dealership, Is the man you need to talk to if youre looking to buy a Vehicle of any kind. The man is more Genuine than anyone could ask for, And that alone goes a long ways when buying a Vehicle. I Had the opportunity to purchase my First car from Allen and the rest of the guys over at the dealership just about two months ago now and couldnt be happier. Glad to have a dealership close by that I can trust.

Associates were all courteous and efficient. Glad theyre in town,easy to get to.

The salesperson was friendly and helpful. They went out of their way to find us what we were looking for.

Thanks to Todd I am now a proud owner of a 2019 grand Cherokee trailhawk and I love it! They didn’t have the color I wanted in their lot but Todd was able to track one down for me. Great experience, great cars if your looking for a vehicle I would recommend this dealership. Thanks again Todd! Make sure my old Jeep Wrangler goes to a good home

Great service in every respect! So glad I found this AutoStar JEEP service department.

Called to inquire about a truck that I 100% intended to buy that day. I was told by one of the salesman that I had to wait for the lady I spoke with to contact me since I had spoke with her 2 weeks prior. The salesman failed to mention that sales lady was off of work currently. So when the lady finally Text not called me a few days later I advised her I was working and would come the next morning to purchase. That same evening I received a text that a individual had driven the truck home and was purchasing the truck. So point is I now have not been able to purchase the vehicle due to a male salesman with a attitude that wouldnt let me come and purchase the vehicle at time of the initial inquiry because someone was off so now Im out of the vehicle. Then sells the truck out from under me knowing I was coming to purchase the next morning. I hope the owner reads this and contacts me. That is VERY BAD business and the customer was done wrong. When you work 24 hour shifts in the medical field they should understand and have held the truck until my arrival the next morning when I got off work. I feel the owner should contact me and assist with a great deal on another vehicle since I was done poorly TWICE within a few days on the same vehicle.

Great customer service. Very flexible will work with you. Go see Greg for all your needs

The service department is always kind, helpful, and professional!

We had a great experience with Saul as our salesperson. He was so friendly and helpful and went out of his way to make the buying experience both enjoyable and easy. I shopped around at many different dealerships for this vehicle and was consistently turned off by high pressure tactics, aloofness or being ignored. Sauls approach is what makes me want to buy and is likely, in part, due to a culture at this dealership that I would rather buy from than most others in the area. Thanks Autostar and Saul!

This was my second purchase in the last 3 months. The staff is extremely helpful and really went out of their way to create a satisfying experience.

My sales person was Tyler Miller and he did an outstanding job from start to end! He went out of his way to make this a wonderful car-buying experience for me! Go see Tyler; you wont be disappointed *****

Experience was just ok. Not overly friendly but service was good. Just in for a computer update on the Jeep Wrangler.

Outstanding customer service! Really helped out with a starter replacement at the last minute, even sourced the needed part when the one I provided didn’t fit.

Before you go call and ask what the actual price of the vehicle is because the autostart price is not your price when you get down to paper work. They went all the way but to msrp and said online every rebate is tacked on to get your attention

Had the best experience buying a car ever! They were very patient and understanding. I would like to give a big thanks to Shane for all the work he did to get me into my new vehicle. I will be sending all my family and friends to this dealership. They are all great people to work with and no pressure. Thanks again.

Jorge Del Valle Espinosa is by far the best car salesman my husband and I have ever dealt with!My husband and I walked in there with low hopes trying to get into something 4 or all wheel drive. Jorge made it work for us. He never hid anything and he made sure we got the best deal we possibly could. He was super nice and open about everything. My husband and I have had our fare share of salesmen in our time and they’re always promising something they can’t get you. Jorge was strait forward about everything and will have our business in years to come for sure.

They did a wonderful job, Kelly and Curtis were fantastic to work with!!

We felt personally cared for and our time was respected. Thanks Dylan and Rodney!

My service experience was good, service was rendered quickly and well.

Superb customer service. Working with Saul was a pleasure...friendly, knowledgeable, communicative, no pressure. Highly recommend Saul and this dealership.

Buying my truck from Hendersonville Ram was the best and easiest car buying experience I have ever had. Their internet price was in my budget, I got a good trade in value for my old car, and was able to get a 100,000 mile power train warranty for my truck. The warranty gives me peace of mind and I never thought I could afford a full sized truck for my monthly payment budget. The general sales manager Dustin Robinson made the entire experience easy and FAST. Hendersonville will be where my family buys all of our future vehicles. Thank you!

I had a great salesman help me today. Almost bought the truck but they refused to give me enough for my trade that I had originally bought, and paid way to much for, from them.

Austin Cash was great working with. I highly recommend him. He’s friendly and fast and is highly knowledgeable on the rams. Answered every question I had quickly and throughly. I recommend the dealership a 5/5 and recommend Austin 10/5.

Great dealership, will work with you and make sure all your needs are met.

Love my new 200. Jorge Del Valle Espinosa and the financing crew work hard to get me in a safe and affordable vehicle. Jorge drove around town with me getting papers signed. Follow up was timely.

I have never had an issue with the service department. Always polite always complete what is needed very professional !

I prefer taking my Jeep to them. Cliff is particularly helpful; answers my questions in a way I can understand :) and discusses potential alternatives when confronting a vehicle issue.

I took my Jeep in for a recall fix and wanted them to look at another issue I was having. Cliff went above and beyond. He was very knowledgeable and took care of everything I needed. Everyone I encountered in the service department were very friendly and professional. Definitely recommend them and I hope I dont have issues with my Jeep to bring it in but if I do I will be bringing it back. Thanks to all you guys!

The guys in the service department were polite and got my truck back to me in a timely fashion. This was my first Dodge Ram truck and my first new truck that Ive ever bought. Id recommend this place to others.

Saul was very helpful throughout the sells process!

Bought a vehicle that had undisclosed damage to the rear of the vehicle. It was subtle so it took me weeks to discover it. They sold me a warranty that I didnt ask for which used up all of my down payment. So instead of paying off the vehicle in 3 years. Its now going to take me 5. Auto repair department wont troubleshoot and repair the correct problem. They will guess and make you spend enormous amounts of money for a repair you dont need. I recommend staying away from this dealership. Especially to my fellow veterans because that doesnt matter to them one way or the other.

I had a great experience buying my used truck here. The salesman Jesse and the sales manager Rodney were wonderful to deal wirh. And the finance guy was great as well. I would defintely recommend

ALWAYS A PLEASURE DOING BUSINESS WITH THESE PEOPLE

Without a doubt the easiest truck buying experience Ive had. Hendersonville Dodge was able to beat Skyland Automotive on my 2016 RAM 2500 by over $1,800.00. Samuel Williams (sales person), and Tony Fowler (General Manager), worked hard to earn my business, and were enjoyable to work with. Saul was quick, professional and painless with the paperwork process even though we kept him at work 40 minutes after closing. I have already recommended Hendersonville Dodge to my friends and family, without hesitation. If you are in the area and looking for a vehicle, give them the opportunity to earn your business as well. I have no doubt they will do so.

Service writer was professional and took care of my concerns. Techs took care of my problem.