I work closeby and have been coming to see John and Terry for the past 5 or 6 years. I dont have an appointment and they always work me in. Best service and most affordable oil change. Very trustworthy, professional and personable. The nicest family owned business here!! A few coworkers come here now and I will always recommend!!

John & Terry are the most honest, thorough, & efficient mechanics Ive ever had to deal with!👍🏻 They know me by my name & car. They always explain what needs to be done, and why, in laymans terms. Their communication is extremely detailed - so much so that I (as a woman) can understand enough to explain it to someone else.Thats why I only go there for my car repairs and oil changes, and why Ive only gone there for the past five years! They are also conveniently located, so I can walk home and wait for them to complete the work, or walk to get something to eat. They also have a Firestone credit card, so repairs to my car can be performed without it becoming a financial burden ( or potential safety issue). They genuinely have expressed appreciation for my business. Ill keep coming back here even if I move across town. Happy customer 5 years and counting!!🥰

If you want your car stolen, without any video proof on who it was stolen by, etc, come here! :) no literally. our car got stolen and they didn’t have any video proof on who stole it, etc. This is a very shady business. I mean, we should’ve known. look at the area it’s located in. #ghetto.

If I could give less than one star I would, I took my car in to be serviced, at 1300 on august 13,2021 I never received a call if my car was finished or not but I did receive a call at 5a.m. From the VICTORVILLE POLICE DEPARTMENT THAT MY CAR WAS STOLEN FROM THIS SHOP! Heres how I know for certain this was an inside job, this place has had multiple vandalizations and cars stolen, yet they still had not installed any kind of video cameras at all, and the fact that they leave the keys INSIDE the car- who even still does that?! They arent even filing a claim until Monday- in the day of the World Wide Web- do you really have to wait until 48 hours later to report a theft?? My car was going to be paid off within a few months, I had recently just bought brand new tires, people do not I repeat do not come to this Firestone- I guarantee you will regret it. I am going to be taking legal action against this place- this shouldnt happen to anyone else. They have got to be held accountable, going forward. I repeat, do NOT bring your car here

This is my third visit here. Terry and the rest of the staff are excellent. Terry explains everything so I know exactly the problem and the solution. Their prices are very reasonable. Skip the dealer n bring you car here for excellent work.

Firestone on Bear Valley is a all in one. This shop is family owned operated. They have kept me on the road for over five years. Their equipped to handle any and all issues.

CAR WAS STOLEN FIRST TIME COMING HERE! SCAMMERS DO NOT COME HERE! THEY ARE GETTING SHUT DOWN! BAD PEOPLE

The guys there are really nice and helpful, they didnt do more to my car and then charge more, which I was really afraid of going in.

They never told me they couldnt allighn my truck till i got to the shop . the old guy seemed like he didnt want to work loke i wasbothering him. I gave one star but really should of giving the place -5stars dont go here very disrespectful

Helpful, honest staff!Very grateful of their expertise and ability to help same day

I appreciated that I was offered a renewal discounted rate for a lifetime alignment. I was satisfied and will bring my 2and car here. No one can beat their alignment deals.

John and Terry run an honest and trust worthy shop. Everytime I come here they are friendly and treat my family well. I recommend coming here to anyone.

John and Terry are Stand up guys. Excellent service and quick turnaround. Great Firestone shop! Great Shop Kitty too 😺

Great customer service very knowledgeable and I was very pleased with overall service

You guys need a trainer to show you guys how to answer the phone, kinda makes it seem as if you guys are too good, when there’s shops up here doing aligments for 79$ so yes many will beat your price and service

Honest and friendly

Honest good service

Bear Valley Firestone is the only place I completely trust. John and Terry are the most honest and trustworthy people. My whole family goes here and has been for as long as I can remember.

Good as always great place

Always feel like Terry and John are fair and honest, I and my family have been taking all our vehicles there for 14 years, and Ive never felt like they were trying to get me to do stuff that didnt need to be done, plus if Terrys there there will be old classic movies on, todays show was a road movie with Crosby and Hope 👌

Excellent service! They fixed my alignment issue and inspected the tires. They are knowledgeable and friendly. Came there on a Sunday too. Definitely recommended.

These guys are great been go there for 15 years now and they are very fair priced John,Terry,Ray,Doug thanks for all you do for your coustomers

Super helpful!!! We needed a tire on our way home from Las Vegas and they were there for us. Thank you so much!

So thankful for these guys!! We noticed a really bad vibration and wobble with our truck on our way to Arizona. I called & John told me they could see us right away. They saved us from a blow out in the middle of the desert. We were in and out of there within 30 mins. Thank you to John and the other employees that helped. You guys are awesome!

Bear Valley Firestone have been taking care of my vehicles since I have been in the high desert. Great customer service, A place you can Trust to get your vehicle back on the road without having to worry about the repairs being done right.

So good. Great services

My family has been bringing our vehicles here for the last 25+ years. We have always had great experiences with John and Terry.

It was a blessed and stopping in there John you are so awesome thank you

Did an alignment 2 weeks ago the alignment feels great!.. only thing my steering wheel never got aligned with the tires the car goes straight but the steering wheel is turned like its turning to the left. When i called on a Monday about it they said they cant check it out till next week on Tuesday because they are booked with appointments for alignments when i didnt make an appointment for my alignment and my dad just went in today without an appointment. They are quick to take your money but when it comes to doing thier work over again cause of warranty at no charge for the customer they started making excuses.. Last time i go here ill take my money els where next time..

My alignment was off when got it back

My family and I have had great service from this location for the last 15 or more years

Great fast service. No pressure to do extra stuff that wasnt needed. Easy to deal with and easy to get to.

Full Disclosure: I have been doing business with these guys for close to 20 years, so thats why this review may sound a bit biased.John and Terry are amazing dudes! I shouldve written this review forever ago, but just got back from them doing major service on my wifes car. They are about the most honest mechanics you will find anywhere up here in the HD. I know enough about cars to do my own work, but dont generally have the time to do it. These guys will NEVER try to upsell, or charge for work not done. They give sound advice as well. All of my extended family that lives in the area takes their cars to them as well.

Came here because the one on main was getting bad. Was hoping for the best here and it is my whole family comes here now. Thanks guys

John was very knowledgeable and helpful, worked with me on the best way to get my truck back on the road.

Top notch. Great service and customer service

Always send the best reccommendations for care car and tires

Bad Bad attitude for service

They go out of there way to make u happy and satisfied

Worst shop ever to deal with. This is not a corporate firestone, so if you have a problem firestone doesnt back them up at all.I took a Honda civic in for a overheating problem, picked up a supposedly repaired car drove it down the hill the next morning and it was still over heating. Had it towed back to find out they had forgot to connect the radiator fans. Thinking now what else did they forget. Drove down the hill car did ok at 5am in the morning, but coming home it overheated again. The guy name Terry is very rude and will not own up to thier mistake and I wasted $568.00 HERE.

Great experience. Fast and efficient.

On our way from Vegas to Victorville for a funeral service, my car started acting very strange. When going uphill, it would not go more than 40 mph. Once we got on level ground, it speeded back up. It did this several times. Luckily, we werent that from Victorville. We stayed overnight at a hotel and this Firestone was right across the street. My husband and I woke up and were there at 8:00 AM when they opened. Terry got to us right away. He was very friendly and courteous and we noticed that he knew every customer that came in by name. Of course he knew we werent from Victorville right off the bat.......After my husband explained what happened, he knew immediately what the issue was. They still had to test it, but of course after doing so, it was just what he stated, a CVT transmission problem. He had already told my husband that if the diagnostic code came back with what he thought it was, he wouldnt be able to service us because they just didnt do that work there and he was short handed. Well, the code was just that...SMH- Terry knew that we were in town just for the day and immediately called someone he knew at the local Nissan dealership. He called and by the grace of God, the gentleman said he had our parts in and he would try to do it that day.....Terry was so very helpful! All because of him,. my husband and I were able to go the funeral service as planned and ended up with a completely new transmission, under warranty by the end of the day.....we didnt even have to spend an extra night in Victorville as we originally thought we would because of the car delay.....THANK YOU TERRY so very much! If ever we are in Victorville again and need any car repair, you all will be the first stop!

John and Terry run a very good business I have been getting my tires for my truck my motor home my car there for yours

Bad service big prices

Place sucks, got a lifetime alignment and was told that I needed a camber kit, after getting it installed they said they would have to charge me cuz its an aftermarket part, screw the money Im taking my business to goodyGoo

I have been going to them for 7 years and they have treated me like a person and never tried to add things that I did not need. Now my whole family goes there

They always put air in my tires for free when I need new tires Im going there

Not happy with car alignment machine broke down

Good work.

Awesome people

Owner was mean.

Good

Since 1997

Too busy