The customer service at the pharmacy is terrible. The staff as a whole in the pharmacy has such a lack of regard and overall training in the systems that is detrimental to anyone seeking. help. I was embarrassed trying to purchase Claritin D - collectively the 3 people involved in looking at the screen could not figure out what a different CVS store so kindly explained in under a minute with a smile. This is not the first incident. There is a wide-spread tolerance for lack of customer service that management continues to overlook.

It is so close to the airport it seems like a viable option to go to fill your prescriptions working for an airline, but do not go. They have a very passive-aggressive staff that will treat you differently because you struggle to speak Spanish. They are very unorganized and have no apparent chain of command, and dont bother making an appointment to pick up your RX. Even if you show up four hours later, they will not have it ready. Look at you, smile, and say it is not prepared to come back in an hour. CVS corporate should do an internal operations audit and genuinely understand that customer service is an imperative component in a pharmacy, and its customers should come first.

If you go to the pharmacy to pick up anything just make sure you bring snacks because you’ll be there for an hour waiting and waiting .. inside standing and outside in the car lol I have not seen of such a thing in my life aha it’s like just one person is workingit doesn’t seem like there’s team work inside at all helping one another

So strange that they have such terrible reviews. Ive never had any issues going here. The pharmacy is always packed and they are are super busy so I always check my cvs app to make sure my prescription is ready before going. They are always super helpful too. Only issue is finding someone to open the razors but I see that same issue across all stores that I purchase this item from.

Isles are over crowded, everything is messy, cashiers have an attitude problem.... But its a cvs so I got what I needed.

Customer service sucks when you call. It takes more than 3 minutes with an automated machine to get out of a covid and pharmacy menu if you simply want to talk to someone. I had to do this twice. I finally reached someone the third time and they said that they would let me speak to the manager. They hung up the phone. I called again and I have been on hold 17 minutes without an answer.

As a medical professional, hands down one of the worst pharmacies I and other colleagues have ever had to deal with. Never answers the phone, never hears voicemails from providers regardless of new Rx changes. Pharmacists and staff are extremely unhelpful. Would highly urge everyone to switch to a different CVS.

On hold to speak to the pharmacy, hung up after 41min and 9 sec without anyone coming to the phone. Hire more staff.

Horrible place to get vaccinated. They make you wait outside for 45 minutes to an hour in the heat, even if you have an appointment. Nobody comes to help, and when you ask to come inside they treat you very disrespectfully. Would not recommend.

They don’t answer the phone for my prescription. Poor communication.

Only one cashier big line, today 06/01/21 0800pm!

TERRIBLE CUSTOMER SERVICE!!!! THE WORST CVS EVER!!! Impossible or them to answer the phone. After waiting over 45 min they hang up on you, and this happens all the time. Not even other CVS pharmacies can get through to them. Once they picked up and only said rudely we have 16 calls...hold, no greeting, no nothing and then proceeded to hang up on me about 10 minutes later. The front of the store confirms that they have many customers calling them because they dont know what else to do, and this does not work either. Terrible management, terrible service, don;t care about the health of their patients. Moving all of my families prescriptions to a company that has some sort of knowledge of what service should be. CVS has no idea what service means. This is extremely disappointing and shows lack of management. It is the company culture.

No one answers the phone at the store !!! Never !!! You have to drive over there and speak to someone in person. Then, if your prescription is not ready, which it usually isnt, you just wasted your time.

Stay far away from this location I was told 30 minutes returned in 2 hrs and still wasn’t ready waited in the car twice for 45 minutes. Would rather pay a little more thru a local pharmacy for much better service.

The only redeeming quality to this place was that their pharmacy was open 24hrs. Now that it stopped, theres not escaping the minimum 30 minute waits, and clueless staff that works by day.

Good luck trying to get a hold of anyone in the pharmacy here. They always hang up on you no matter how long you’re waiting to speak to someone. There’s always an excuse on why your medication isn’t ready either.

My go to pharmacy. Not to mention, its apart of my insurance prescription plan. Yes there are other locations but this one is convenient to everything that I do on a daily basis.I typically go through the drive thru and the staff there is always nice. I have never had any issues with my prescriptions or getting them filled.I like this location and will continue to come back.

Customer service here is really bad, was told my medicine was going to be ready in 1 hour, 3 hours later and is still not ready, the lady at the pick up register has a bad attitude and has no idea what shes doing. Also the phone says there 8 callers waiting and no one tends to the phone.

Believe the poor reviews. Doctor sent prescriptions at 11 am. I was told they would be ready at 3pm the first time I went. After hours of waiting, I tried calling. Huge mistake because I was on hold for over one hour. NO ONE EVER ANSWERED. Given that we had a medical emergency and would not go to the hospital because of Covid, I showed up and they filled it while I stood there watching. My family member had been in excruciating pain with severe medical condition and they took 5 hours to fill a prescription that they ultimately Filled in the 10 minutes I stood at the counter refusing to leave without the meds. Horrible experience.

5⭐️⭐️⭐️⭐️⭐️‘STo the Pharmacy DepartmentAll AroundButEspecially Paulat The Hialeah Drive StorePaulhas A Caring way about himself& Great customer Service

Roxy in the pharmacy drop off window is the best. She took time out and went over and beyond to assist me with getting my grandsons medication that ive been trying to get for 2 weeks. U rock Roxy. Thanks a million

This the worst CVS i have ever been to, at least the pharmacy techs and staff is terrible. You can call here and will not help you, thats if you get lucky that someone picks up the phone. Stay away and go somewhere else, not worst your time and frustration to deal with incompetent people that have no manners or respect for anyone.

Worst CVS ever!

The worst CVS! They do not answer the phone and the wait times to get to the pharmacy are over 12 minutes! When asked to speak to the manager I got the pharmacist on staff instead.

Horrible... the pharmacy every time i have to spend hours making a line ....stay away from this place

Worst service ever, dont come here!! move to the 8 east and 8 street is better!

There to slow

The storemanagerforthe day is very bad person exprssing himself with the store workers and drivers whoservecvs, Fedeex, Ups, others drivers,from different companies

EXCELLENT CUSTOMER SERVICERapid refills at reasonable prices and parking spaces for free. Near to a Publix Supermarket, banks, Post Office, restaurants, cafeterias and bus stops. Very convenient!

Some English but nice 👍🏽 and friendly and store 🏬 is very clean 🧽, will be back soon 🙏🏼🙏🏼💕🙏🏼

Humberto Martinez the pharmacist accepts Sharron or shannon (they wouldnt give me the correct name) rudeness and obnoxious hehavior. Never again will I walk into this CVS. She was not the girl that I was dealing with while getting the medicine. I should of read the reviews before I had the medicine called in. All the reviews are accurate.

Worst pharmacy ever call since 9 am they assure me that my medicine was gonna be ready by 2pm I went in at 6 pm and it was not ready minding you that the waiting line was horrible 30 minutes for nothing !!!! And the woman in the front was very unprofessional telling me that there was a humongous pile of medicine waiting for the pharmacist to get ready so That she couldn’t Do anything about it didn’t even tried to help smh will take my prescription to Walmart from now on for sure and will tell everyone I know to do the same don’t waist your time here please

The lines are always long no matter the time of day. The customer service is barely passable on most days. I only come here when I’m in a pinch. Otherwise I try to stay away.

The Pharmacist and the staff were fantastic Also the Store Staff and Managers were Also Fantastic. Thank you CVS Hialeah Drive.

If I could give them a 0 I would !!! Dont know how they manage to lose a prescription that I personally walk in at 12pm this afternoon to make sure it was called.in. it was. I return at 7pm and its disappear! That they can call the Dr to get a newPrescription and by the way we dont even have the medication available. How disappointing!

I do not recommend to place your medications at this pharmacy. It is amazing the line ofalmost one hour that has to be done by the drive thrue to get your previously dropped prescription.

Every time (this has happened several times) I have a doctor send in a prescription to this location it is never ready for pickup several hours later. For example, my doctor sent in a prescription for a cream for a rash my daughter had at 10am. I call at 8:30pm to verify I can stop by and pick it up. Im told it not ready. They will make it now but it will be up to 2 hours until its ready. A topical cream comes pre-made in a tube, not a whole lot to make. What is the point of having a a prescription sent directly to the pharmacy if more than 8 hours later its still not ready and you have to wait anyway. Just print me the prescription and Ill go sit at the pharmacy and wait. At least I know what to expect. I continue to go here since it is the closest 24hr pharmacy to my house. NO MORE! I will drive out of my way to go somewhere where the employees are competent and do their job.

Went to this CVS 5:58 pm and the manager said she dont have anybody in the photo section, she is suppose to take care of that in case the person doesnt show up.

The drive through is closed. Theres long wait lines inside. You call ahead to see if your faxed prescription has been filled no one answers the phone. 2 days now calling no one answers. Ive gone 2 times to check to see if medications are ready only to be told that they didnt have it in stock and that I have to return in 24 hours. 😔 if my medical plan would take Walgreens I would happily return to them.

Store was clean and well kept. The pharmacy is well staffed and very efficient.

I was there on 3/18/2018 between 12 - 1 pm the store was nearly empty when i was trying to pay my groceries. I stood in front of the register where the manager was standing and she simply ignored me and kept playing with her phone. I had to walk back to the pharmacy reception in order to pay for my items. She had fake blonde hair and had a nasty demeanor. CVS stop hiring garbage please. Not to mention all the young people who work there are always drinking during work hours!

I understand the other reviewers negative reviews because of their negative experience here. But I have been coming to this cvs for years now for purchases, its close by my house and im grateful for its 24 hr service & that its in walking distance. I give it 5 stars.

I dont know the policy on gift card . but you employees refuse to change me o give me back 60 dollars play station card because these day here in América they dont refund the value of products not more in cvs . You lose me as a costumer please i dont want no more refill from you farmacy and i be changing my insurance VB to start get it refill from wallgreen you cpmpany is not acting like and american company not Moré

Great store with friendly staff. Very professional store manager.

WORST CVS EVER!!! They NEVER have a working coupon center. I was there today and tried to download the app and NO ONE could give me my card number. They are all useless and NO ONE CARES EVER!! The new one is Doral is sooo much better.. I will forever drive the extra mile just to go to the CVS in Doral. DONT WASTE YOUR TIME AT HIALEAH

This place is garbage. They need to fire the staff and hire new people. This place is the reason why Karen’s exist. Worst customer service ever.

This is definitely by far one of the worse CVS pharmacies... every single time I call the pharmacy department Im on hold for 20 mins or sometimes even longer, having waited all this time they hang up on me... I do no recommend this CVS to anyone, choose another CVS for your pharmacy needs. This CVS location doesnt even deserve one star.

Terrific in anyway bad customer service don’t go

This has to be the rudest staff on the CVS network. Dealing with them, at least over the phone, is worst than doing root canals. Snotty, condescending, disengaged, and unhelpful attitudes never before witnessed in the other four states I have lived in previously. Just this morning.....well, if you are familiar with professional and courteous customer service you know what I am talking about.

DO NOT get your prescriptions here!My doctor placed a prescription that my daughter needed every two hours. It’s been more than 4 hours and two trips and the prescription is not ready still. And they also do not speak ANY English. They’re a bunch of incompetents.

Some of the staff was nice and the lay out of the store was nice but here is why Im only giving one star. Majority of the staff cant speak English and there spanish isnt that better. There running around opening wine bottles on the clock and drinking in front of us like its kosher. I asked for help to get razors and they didnt even know where the keys were. The yelling and singing inappropriate songs. I was with my 7 year old. Why does she need to know about p***y and kush at 7 cause this guy wants to sing bad bunny. There are no carts or baskets cause they have all been stolen according to the staff. There was only one staff member that was there and she just seemed apologetic for her coworkers behavior she apologized and was extremely helpful shes the only reason I even give 1 star. Who ever the district manager is for this CVS. You need new staff bruh.

ONLY SPANISH SPEAKING PEOPLE IN THE STORE HOW SAD IS THAT NONE OF THEM IS NICE

It is great the prices are very cheap and the stuff are magnificent I am a resident of Hialeah so when I need something I ALWAYS go to cvs

They have the worst respond time when you call the pharmacy. I was right in front waiting when I saw one of the pharmacy worker pick up the phone while they were 3 lines waiting to be answer and he hang up on everyone. Now I see why I dont get no help when I call

THE CVS AT 101 HIALEAH DR. PHARMACY IS THE MOST UNETHICAL AND UNPROFESSIONAL PHARMACY IVE VISITED! LA FARMACIA QUE NO TIENE NINGUNA ÉTICA NI PROFESSIONALISMO! I went last night to pick up Xopenex Inhaler for my 15 year old daughter who was experiencing breathing conditions and the woman at the drive through window was the most unprofessional, unenthical, rudest, street raised language I have ever encountered at a pharmacy and/or a place where professionals are supposed to offer professional customer service!! Due to an insurance discrepancy, I asked her to please re-verify and help me out that my daughter needs the inhaler. This individual asked me in a very rude matter: What do you think?! Im going to give you the medication for free?! I said, No. I know theres not such thing as free medication. I am not asking you to do that. (She insulted me with that comment!) With the info you have though youre able to help out if youd wish to do so. She said: What do you think Im going to do your job?! You have to get out of the line, park and call the ins. comp. yourself! And hurry! Theres a line of cars waiting behind you! I got more offended, and said: No! Theyll have to patiently wait as I had to wait for nearly 35 mins. to get here. So please give me a minute. I am going to call the father of my kids re: the insurance info. He works for the city and know he has not stopped paying the insurance, so theres got to be a discrepancy. I know the ins. has not been canceled. She saw me reach for my phone and a man picks up the phone and says: Can I help you?! With an attitude! I replied: No, thank you. Shes helping me. He said: Ive heard all the conversation! You have to get out of the line! There are other people waiting! Mind you, I am talking to the father of my kids and hes hearing what this man is saying. So the father of my kids said, let me text you a picture of the ins. card and verify against the copy you have; but trust me! You know I cant stop paying the kids insurance by court order!(which I knew) I said: Heres a pic with the updated ins. info! And this rude man in a loud tone said: Leave or come inside! We do not take ins. info. by drive thru this window is for pick up only!! I said: Youre incorrect! Why are you quick to do so when Ive come with new ins. card and new Rx by drive thru?! Is it because its new business?! Means money to you?! This man made the ugliest and unprofessional hand gesture as I was driving off and told him: You and your coworkers Latin Hialeah attitude is freaking unprofessional!! Mind you, I had my 15 year old daughter and 12 year old son with me in the car. The were shocked about the whole thing!! My daughter saw I was very upset and became agitated and nervous causing her heart to accelate and said: Nevermind mom!! Lets just go home!! I said: No!! You need your medication and Im going to go inside! She was so nervous!! So as Im standing in line inside to be attended, those two are making unnecessary comments and laughing about the situation. My daughter said: Mom, theyre talking about you! I said: I know! A young lady, asked: whos working on such and such medication (name) and the unprofessional by the drive thru window yells out: Thats the nut case by the window with the insurance problem! So I raised my voice and said: I am here and can hear what youre saying! So they became silent. Finally, a young man called for the next person in line and asked: Can I help you? I sarcastically replied: I hope so! And without the unprofessional Hialeah Latin attitude as those two rabble have! This young man admitted to hearing all that had happened and was very apologetic! Agreed that all was unprofessional and uncalled for! I asked for the pharmacy managers name and called him this morning to inform all of the above. I hope he does take dissiplinary action against those two individuals as he said he would. Transferred my daughters Rx to Walgreens on East Dr.When Ive shopped there, Ive heard same treatment on the elderly! BTW: Im Latin!

My child when she is sick i go straight to cvs because i know they have the best cures

This place is an absolute disaster at the moment. The lines for the pharmacy are always very long. Be prepared to wait. I have gotten texts saying my meds are ready, but when I go get them, theyre not ready. The CVS app will say that I can pick up a medication, but when I get there, they will say that the prescription was denied and they have to call the pharmacist. Thus hapoens all the time. Today I had a confrontation with a woman who wanted to cut the long line in front of me. She had told the lady who was two places ahead of me to hold her place in line so she could shop while someone held her place in line. She came back when it was my turn. This woman had a few rotten teeth left in her mouth. We got into a loud argument (no profanities) when I refused to let her cut in front of me. The man who was with her had to be restrained by her at least 3 times and he said if I kept arguing his wife would hit me. I told him that if she did, Id call the police. I am sure the CCTV will show a woman restraining a man from getting too close to me. I asked all the pharmacy staff to do something. Nobody behind the counter wanted to get involved. Finally, a lady from the floor, possibly an assistant manager, comes out and tells us that we cant raise our voices there and to take it to the street. I tell her I am a cancer patient and that holding a pkace in line is not right. She refused to say anything more. That was her way of addressing it. I stopped engaging the line cutter and she stopped yelling and went away. There were four senior citizens behind me. Nobody thought there was anything wrong with holding a place in line. Nobody on staff spoke English at any time. I always have to switch to Spanish when Im there. I am usually a very soft-spoken person, but I just went through bilateral breast reconstruction/DIEP flap procedure which is a huge operation and Im in pain. I dont think its right to cut in line in front of sick people and the elderly.

Horrible customer service. The lady at the photo station is rude as f!..

The pharmacy here is the absolute worst. The one thing you figure we can depend on, specially when people need medication. They never answer and when they do they hang up on you. These people cant be any shittier

Good place to get your meds.

The pharmacy has not had my prescription ready the last three times. My childs pediatrician ordered a cream this morning. I went to called to pick it up at 8PM, and it wasnt ready!! They said it wasnt going to ready for another 2 hours!! Horribly disorganized and incompetent.

Horrible Manager Ylexis Baker stay away. This has to be the rudest CVS I have ever been too!!. He practically yell at me. He is non-helpful and honestly I think his short height has to do with his sense of wanting to be in control. Please stay away of this walgreens.

Horrible service! I left my prescription and been waiting for my medicine for three days and it hasnt been ready I called three times and the employees pick up the phone say hold and put you back on hold without hearing me out or asking me what I need! I finally speak with Erick the tech in charge and tells me that he would call now to know why the medicine hasnt arrived after three days. Unacceptable! I have my mother with CHRONIC back pain and have been waiting for her Medicine. Erick just stated call back and maybe will have an answer!!!! Super unprofessional..... the customer service is disgusting. Im taking this complaint directly to Care Mark, they cannot treat people this way and not have their medication just floating in the air.

I suppose this place is okay unless you have to phone them. I have been on hold now for 57 minutes and it appears I may be here for another hour. I expect they just put the call on hold and have forgotten its there, maybe discussing what theyre planning on the weekend. This service is truly awful.

The worst phone customer service ever. I was not even greeted when immediately put on hold. Needless to say the hold wait was ridiculous to the point I drove to the pharmacy and dos my refill over the drive through service.

Best in the world

Absolute worse CVS! No customer service, the line is always unreal, people cut in line and the employees just excuse them, and attend them. When you can find someone to help they tell you to look for it, because they dont know. Horrible.

Pharmacy team horrible! Nasty attitude! If u dont feel like working QUIT !

Someone already posted this, and since it was so eloquent I need to repeat it, Terrible phone customer service with lethargic customer service reps.

The worst customer service in all the pharmacies in the state

Great place

Terrible Services

Waited at the pharmacy for a prescription (not for it to be filled, just pickup!) for 30 minutes at 9:30 on a Wednesday night. Sigh.

A+

Es triste ver cómo la manager llamada Ania a hecho de esa tienda un desastre con su mala forma y postura de tratar a los costumer y los empleados deberían de ser más selectivos a la hora de darle cargos a personas q no lo llevan por su manera de tratar a los demás

It is the most unethical pharmacy that I know, two days waiting for a medicine for a child, not only that, the lack of communication between them to be able to give a reason or explain why the delay, they solve everything by saying come in two hours. In the end, everyone plays with your time and is even disrespectful.My recommendation is to go to another pharmacy, do not waste time, nor do you have to go through the bad time that I happen, for that reason I leave my comment. I know Im not the only one who has had this problem here. It is a pity...

Excellent attention

They deserve 0 star, the worst attention I have seen, even if you are kind to them they do not care, what they care is that you do not make them work and the worst part of the pharmacy !! a medicine is never ready, they should put them out of work so they can appreciate the job they have !!

In this pharmacy, very bad care, the medicines do not prepare it for the time they tell us, many times they prepare a medicine and tell you to come back in two hours for the others, it is the worst pharmacy in the world.

HUGE SERVICE IN THE PHARMACY, THEY DO NOT ANSWER THE PHONE AT ANY TIME AND THEY DO NOT APOLOGIZE WHEN THE PATIENT CLAIMS, THEY HAVE NO ETHICS OR EDUCATION REGARDING CUSTOMER SERVICE, SEEMING THEY DO NOT TRAIN THEM. CHANGING PHARMACY NOW !!!!

Terrible customer service, there are ALWAYS attentive workers but the pharmacy area is a disaster at least, the service really bad, they no longer warn to pick up the medicines you have to be calling, they do not answer the phone and when you think they are going to pick it up Well, you get a digital sound of keys and the call drops, in truth they should improve the service

CVS prices are not really the cheapest in this area, but I recommend you get a card from this pharmacy, you will be surprised by the offers you can receive. I was able to combine the store discount with my $ 8 off coupon achieving an excellent price for the baby culesros. 👍

This CVS is pretty busy, but the staff try their best to pleased their customers, the volume of customer way too big compare with the staff members.Congratulations for the service provided and maybe CVS pharmacy should think about the work loads. Thanks to EVELIN, CARLOS, ROXY. Just to mention a few. But all of them provide top of the class customer service.This CVS is quite busy but the staff go out of their way to please their customers, the volume of customers is too large compared to the staff members. Congratulations on the service provided and perhaps CVS Pharmacy should think about the workloads. Thanks to EVELIN, CARLOS, ROXI. To mention just a few. But all of them provide first class customer service.

Calling all day and they dont answer the phone

No star can be put on it since nobody answers the phone at the pharmacy, after more than 1 hour waiting, they have hung me on more than one occasion.

When you want to waste a whole day picking up a medicine and finally you pick it up, you need others but I never come to the pharmacy this cvs

Very kind the cashier of the night and the night manager a good night snack 😜😜😜

The pharmacy the attention is excellent, on the day the manager and some workers are pity in the attention with the customers and deliveri workers who offer service to it is cvs store, the mother manager does not know how to express herself with the public, it is very arrogant this disqualifies the store cvs become take action

Despite passing quickly here, I was able to observe that the unit is well organized and very clean ...The queue is very long ...

Terrible service I have been sending the medicine for more than three days and every time I go they tell me that it is not ready I do not understand how they work in this pharmacy

I went to buy some accessories for Halloween today October 31 at 12: 11 am leaving my work ..Just entering the environment was not pleasant at all employees saying bad word P..G..A It is amazing how the workers of that cvs speak bad words inside the premises as if it were the lower neighborhood where they live and the manager next door and as if with him it was not .. q disrespectful and ethical have the employees of this cvs they should hire more educated employees and not people without education. To make matters worse, I am going to pay at the cashier and everyone stays talking as if they were not going to have twice as many customers as they are going to lose them with those employees as well. Disrespect is what they are ..

Today October 21 at 8:34 pm I went to pick up a medicine for a 7-month-old baby, after waiting an hour and a half they gave me the nameless medicine I never knew what medicine was the one that delivered me very bad service to my home and I was 25 minutes trying to communicate with cvs and it was never possible

My pharmacy for 25 years has good care. I recommend it

Check the change, if they want to stay with him.Check the change, if they want to stay with him.

This CVS is close to my work so I made the mistake twice of sending my subscription there. Serious error Both times I had the misfortune of being left behind in the line of two elderly people with requirements of more than 15 minutes while I was spending my time from my lunch break. One of the young people that attends, the same cashier of pick up the two times and the only ones that I was, since more never again I will send my medicines there, without mercy to see me standing waiting, not even bothering to send another person to take care of me . The second one was worse, he asked me to wait for my medicine 15 minutes and when I got back before the time, he preferred to go to a man and make me wait when he knew that I was there first. Personnel without consideration with terrible attention is my description of this CVS.

If you are going to pick up a medicine after 6pm you must be willing to stand in line for 40 min or more! Well, there are not enough people working in the pharmacy which implies too much delay!

There is no professionalism, it seems they are on a lot, the wait is too much on the phone as in the store

Service is excellent

Pharmacy service is the worst in Hialeah

Terrible service in the area of ​​photos. The old lady who works there always has an excuse not to work. As verified by me and other people when they need to take a passport photo ... the camera is always broken and they send people to Walgreens. Work reluctantly.