They actually had a bar in stock for my old 288xp. Very happy 😊

Great store all around love the owners and staff inside! However there’s a sales manager in there who doesn’t know anything about anything and told me all he does is sale the new stuff he doesn’t know anything about them. I asked him what string he would use on this style weed eater and he couldn’t even help me. Great store all around but that toro sales manager is terrible with customer service and has a negative look and attitude. I’d look into a new sales manager or train him a little more. Other then that great experience every time!

Been doing business with the Killian girls all my life. My dad did also with Elmer most of his life. Not a better hardware in the area. They make you feel like part of the Killian family. May God continue to bless them 🙏.

Derek was extremely helpful with quick follow up communication and fair pricing on a Toro mower i bought. When i arrived at the store, everyone there was nice and helped with a fast and friendly transaction. I had traveled from an hour away and would absolutely do business with them again.Thank you much!

Bought my second lawnmower in 14 years. Had the first lawnmower for 13 years. Received excellent service both times I purchased mowers. Bought a Titan Max and it has revolutionized my life. Cut my 5 hour job down to 2 hours, and makes my grass look like carpet. Truly happy with the mower and the staff.

The staff at Killians have never let me down. They go out of their way to promote my business and its needs. I went to school with these girls and they have always been friendly and courteous. I have never had better service any where else.Bruce and Art and all the service guys are amazing.

Very courteous and friendly folks! First visit was a great experience.

Horrible !!!have been doing business with them for years and had to have mower serviced, spent $600 and used it twice and deck fell now they want another $200.will never go back !!

Very unprofessional and rude. All I needed were some S hooks and they acted like I was imposing asking where to find them in their store. When I went to check out they said that they did accept debit for purchases under $5 and Id be better taking my business to Lowes. So I am.

Always Friendly and had the part I needed. Close to my house.

The ladies there make you feel special not just the first time there but every time. There are so welcoming it makes you wanna buy something. The staff is also very well verse in all your needs. Great small hometown feel with big box selection. Our family loves the Killians.

Parts department was slammed, but their customer service is patient and excellent! No doubt they are busy because they are top notch. Shop at Killians!

Wonderful service great equipment

Not there today, but when I go, the people are very friendly and extremely helpful.

Very helpful finding the fuses I needed. In and out under 10 mins

Professional friendly service. Cant beat em!

Excellent service.

Multi purpose inventory.

Very good place to do business. Bought most of my equipment from them. Not pushy and very friendly.

Great place to find hard to find parts

Excellent customer service by Scott in service Dept

The friendly staff up front (Susan, Whitney, Jennifer, Sharon) are always welcoming; the parts guys (Howard, Randy) are knowledgeable and helpful. Its great to have such a store selling quality equipment. We have called on Killians many times, as they know their equipment and have a large parts inventory. Special thanks for the help Killians extends to the Fire Departments serving the area!

Super nice. I had tried online parts with little luck . Got everything I needed plus great customer experience. If you need anything give killians a try.

Its a great place gor your mower needs all the way down to bicycle patches for your sons bike plus free popcorn how can you go wrong my boy likes to climb on mowers and never a word is said to stop him a great family place where your son can be a boy and sit on tractors

I called to see about how much it would cost to get the valves adjusted on my lawn mower.. I was told WE dont transfer customers to the service department because WE dont want to tie them up???? I can only imagine how difficult it would be to get an update on the repair or how long it would take for it to get done.,. I also called in the past about getting a starter because I needed it now because the lawn was half done and I couldnt wait for it to be shipped through Amazon...Killians is VERY expensive compared to them...I was going to go ahead and do it anyway because the lawn was half done but the parts guy told me once I bolted it to the lawn mower there are NO returns...I owned it... This company is NOT customer service focused... They think about themselves first and whats convenient for them.. Ill be taking my lawn mower to Lowes to be sent out for repair I would rather pay more money to have better customer service and guarantees...

I went today to get a chainsaw serviced it was the first time I had to take something in for a service as soon as I walked in the woman at the desk told me NOT TO BRING THAT IN MY MY STORE THANK YOU I didnt get to say can you help me or anything and she didnt say hello or can I help you is was take it around to the side at the dock and someone will help you out there Now Im thinking i didnt know were to go i was going to ask but thats what she said before i could say anything. So I went around the building and a customer told me were to go I went in told I needed it serviced the guy told me it would be 3 weeks as I looked around I seen 2 guys sitting behind the glass talking the whole time I was there 1 guy sitting at a desk doing nothing and a sign that said $35 a hour to me thats no good business and it was only 11:20am Im tired of doing business with people who act rude or act like they do not want my business never again will I walk in to this place again.

I bought my second Toro 3000 mower today from Killians and must say that I couldnt be more pleased with the sales and service experiences I have had there over the years . I like dealing with locally owned business - especially the few like Killians that are owned and operated by third generation family members who support the local community/economy..They sell the highest quality products at a fair price; their parts and service departments are exemplary and each staff member Ive dealt with seems to take pride in their work and put customer satisfaction first. You certainly cant find this level of knowledge, experience and caring at the big box stores. I own and use multiple Toro, Stihl and Echo products and highly recommend Killians sale and service for these top quality products.

Found filters for my old honda diesel tractor for 1/3 of what the wanted online. Get professionals in all regards!

The best hardware store around the people and i mean everyone is so friendly and they really care about the customers.

Great service. Most friendly people. Very helpful and honest. Family ran and operated for many years. Will be there tomorrow.

The gentleman in the service department was friendly, very efficient, and answered all questions I had. He looked up information about the 2 belts for my Toro mower. I had the belts in my hand in less than 10 minutes, was on my way to pay the lady at the register in the front of the store, and was out the door in less than 3 minutes. I found the lady that I paid to be very nice and to have a good sense of humor. Thanks for being there to help me when I need help.

Took my lunch break to have them look at a chainsaw. I waited patiently as I was being past over by other customers.I never got an acknowledgement that I was there. I finally had to leave. At 75 dollars an hour,for small engine repair, I expect better than that.

Excellent place to shop. I have to order part great service great personal knowledge on the part I have order over the phone and they have it ready for when I walk in. Great prices if you ask me.

Racist and not Latino friendly. Front desk lady was super nice though. Came here for a part for a mower. Got directed to the back. NONE of the 3 gentlemen there spared us a glance, nor did they ask if we needed anything. Had to ask the one to my left, who was working quietly. Claimed to be on the phone, rudely. We turned and left the way we came.

Great folks always greet you with a smile and very steadfast to have or get the parts I need 👍

The best customer service by far from all the home hardware stores in town. Patience and knowledge are their forte. Try them you will like it.

Great place, Great people.

Solid customer service. Straight forward and easy to work with.

John and Susan are both great!

I have been using Killians Hardware for a little over a year. I have purchased multiple lawn care equipment from them during this time. When ever I have had issues with a piece of equipment, they are always willing and able to repair it. Their staff is very knowledgeable and extremely helpful. I would recommend shopping here over the big box stores.

Absolutely love shopping and dreaming of future purchases there. Incredibly kind and caring staff and ownership. Enjoy talking and joking with the folks there. Give Killians a try folks! You wont regret it.

This is a great place to do business with. All the staff is very knowledgeable from the service dept, to the parts, sales staff and the counter. I have done business for years here and they never seem to disappoint.

Absolutely the best place to get your outdoor equipment needs. From my very first visit I knew that the kiillians family had their prioritys in order. First God, family, then business. Even though I am not a large scale land scaper with ten or more pices of equipment I have always been treated like family. Killians only has the best equipment that there is to offer. The Toro mowers they offer are stand alone, hands down the best mowers on the market. Toro is extremely well built with lots of pride. The Toro company has shown me personally how much pride they take with there product. Any time someone stands behind a product thats out of warranty and makes it good is above and beyond in my opinion. So I have said all of that to say this if you want to be treated like family while buying the best pice of equipment possibly made then dont think of going anywhere outher than Killians. Thank you Killians family for all that you do and what you all stand for, and thank you Toro for the awesome product that you offer.

Always friendly and very helpful for what youre looking for.

Best place for outdoor and lawn equipment. Service and their word you can trust. 5 star. I bought new mower and they stood by their warrenty and got me back on the road.

Not a huge fan of this place due to its service department. I feel I was not treated fairly and was mislead. I will avoid this place as much as possible due to my experience.

The company I work for is over the landscaping at multiple assisted living facilities. We purchased 4 Toro 6000 series zero turn mowers along with all the other equipment needed for a landscaping business. The staff at the front desk has been very helpful every step of the way. Anytime we’ve needed our equipment serviced it has been handled in a timely manner with the work done right. I would recommend Killians to any landscaper looking for a professional family owned business to buy equipment.

This is a great place to buy anything from mowers to potting soil! Very friendly n super patient! Love this place

My first owned mower ever. I bought it at Lowe’s but after having it 45 days something happened to where it was cutting uneven. I took it to Killians. Staff super friendly and had it placed under warranty for the fix. They politely told me they was a month behind which I was very glad they told me most places don’t. But i had my cousin go pick it up after it was fixed because as a single parent I don’t have a trailer or truck. And mowed yesterday and it is still cutting uneven. And that was the original problem in the first place. So I called and they said they fixed piece that was bent and figured that’s why it was cutting uneven. Said it maybe the deck uneven some I needed to bring it back for them to relook at it. But very upset that I have to take it back and find a way to take it back because they didn’t make sure all of it was unlevel besides just one thing they fixed.

They have 1 employee that s awesome! ! So helpful his Name is ART MEADOWS. Go see Art at Killian s Hardware I promise he is very helpful and knowledgeable.!!

Highly recommend, everyone there knows their equipment, and help you make the best purchase to fit your needs. Ive done business with them 20+ years. Never disappointed.

Sad that can’t even call and talk to a mechanic about a situation with my mower. Lady said they are 3 weeks behind on work so in order for me not have to take mine to them and wait that long was asking if my idea of problem sounded right or not. Takes less time to talk than for me to wait 3 weeks!!! Guess it’s all about the money $$$$ there?? Can’t guess any suggestions because then they might lose money of somebody fixing their own mower and not bringing to them. What a joke!!!

I dont know why people say no about Killians.. Me myself find the business has almost everything I have ever needed from plumbing, tools, to the lawn dept. and the people there are always very helpful. plus they also have reasonably prices.

Brought in a truck chiped blank. Got handed back two pieces. I got a sorry. They lost my business. So much for helping local businesses.

The employees working on the floor are very helpful but the woman cashier was trying to get me out of there while I was trying to pay for the merchandise she goes and rings up another customer, then casually tossed my stuff to me so I could leave. Ive been in customer service and this is considered very rude!

They go out of their way to make you feel welcome. Have fantastic mowers at good prices and we love their popcorn.

Ive shopped at killians from day 1 and they have always provided excellent service and been helpful. They have great prices and top of the line equipment. They always go above and beyond for me. Thanks

One of the best service departments anywhere around second to none always friendly and helpful

I would not recommend Killians to anyone. Their service department is way over priced and the staff in general seem to have an elitist attitude, which is an odd attitude to have considering they are a small family owned business in rural Catawba county. There are too many other business owners in the area who are respectful and helpful to be giving my business to this place.I found Bethlehem Hardware in a Google search; they are friendlier and more reasonably priced.

Great Service and knowledgeable about all products.

Super friendly staff and service made the purchase a pleasurable experience! They beat everyones price and I received my mower within a week of ordering. I would definitely recommend Killians to everyone I know!

On a couple of occasions I have had an experience with this place. There service is average to below average. Service Manager is cocky, rude and unprofessional. His lack of knowledge is not comforting when they are charging you an arm and a leg for service (more per hour than my car dealer charges). They replace parts and dont give you back to old ones and try to feed you a line of crap about what they did, only for the problem to still exist. They seem to not care about customer satisfaction, only how much money they can remove from your wallet. Do yourself a favor and stay away from their service department. Parts people are helpful. Lady at front counter is rude. Talks on phone about personal issues while customers are present. Very unprofessional. Its too bad, as Toro makes a great product, but because of them, I would never own one.

Killians is a nice neighborhood home and garden hardware store with the items one would expect to find at a home center and I would recommend utilizing their store for purchasing these items.Killians also has a service department to make small engine repairs and service on lawn mowers, chain saws, etc., and I cannot recommend using them for this purpose.I recently dropped off a walk behind mower to have the carb cleaned as well as a general servicing. 2 weeks later i was informed it was finished and ready to be picked up. The work performed was: complete carburetor rebuild, new air filter, new spark plug, blade sharpening, oil change, and fresh tank of fuel. I settled the bill and took home the mower and went to mowing the grass. It took perhaps 10 or so pulls to start, and at this point a terrible noise came from the mower. I killed it and flipped over the mower to find the rusty blades hardly attached to the spindle. I tightened them and again started to mow, and approximately 5 minutes later the mower died and would not start back. I was mildly upset at this point and went to checking actual work performed to work billed and found several short comings.I returned the mower to the service department, they seemed apologetic and they said they would take care of it.2 weeks later the mower was again ready to be picked up. An additional $40 was charged (increasing the total bill to nearly $180), the front desk explained it was my fault as I applied dirty fuel to the mower (I never put any fuel in the mower) and that they had to again clean the tank. I stated my case and the bill was reduced to $20.I enjoy utilizing local businesses, however in the case of Killians, I do not think I will return. I feel deceived and slighted, and feel I was charged handsomely, and then forced to repay for services not performed to begin with.I understand the principles of business and also the fact that businesses must charge to make a profit, however I believe that work must be completed with integrity and that work stood behind.

First used mower I ever bought that was exactly what they said brought it home mowed 2 yrds made money without having to fix anything thanks Killians good honest people

My Toro ZTR I bought about ten years ago from Killians would not start. I got it running by by passing the solenoid. It would go dead as soon as you released the park lever. I was convinced it was the ignition switch. I drive 32.2 miles to deal with Killians’s passing six places I could get parts. I told Tim in parts what my problem was and he thought it could be the solenoid. Anyway I got the switch and the generic solenoid and after my 32 mile trip back home found out it was the solenoid. Tim saved the day for me because I had no way to get the mower to Hickory and could not do without it for two weeks.

Great parts department new motor good price very friendly knewwhat I needed

The woman I spoke with on the phone agreed that they could show me how to attach the Stihl conversion part I wanted to buy. She was very rude in person and when the nice service man was having difficulty with attaching the part I wanted to buy the woman kept coming over and adding comments that specifically implied I was interrupting her lunch even though she was not working on my needs.She wanted the service man to do something else. He even asked if he could finish working on trying to attach the conversion part I wanted. When the part was not fitting she came over again and said that what he was trying to do for me was not what they do at their store. I told her how rude she was, offered to pay for the service mans time and I left without buying the part and would never go their again.I feel sorry for the service man because he was very pleasant. I took my business to Mountain View Home and Garden Center and they gladly showed me how to add the conversion part. By the way, the part the woman had set aside for me at Killians was the wrong part and that is why the service man had trouble. She should not be in any line of work dealing with customers. This review can only be published if I add one star. I prefer giving them zero, but wanted to review for the sake of others. 10 stars for Mountain View Home and Garden Center.

Always friendly and always knowledgeable is what I have known of Killians for the many years I have used their services. I always save time and money when I go to Killians. It would be a mistake to go anywhere else!

Bought a new mower service was great! Very happy.

STAY AWAY FROM KILLIANS HARDWARE. Only gave one star because I couldnt go any lower. Your service department and customer service are both severely lacking. Had my mower looked at, and was told the repair would be expensive, so I declined repair and picked up my mower. Went to mow some time later to discover that the blade and several parts were missing on the bottom end. Called them and was told by the snotty girl, since you declined repair we didnt reassemble it, and we wouldnt still have the parts. So you kept, then discarded the parts that belonged to me? Believe me Killians when I say that Im going to do everything I can to run your sorry business into the ground. Thanks!

Very nice service, kind cashier and very helpful workers, the product i got here was rotten though, but they quickly replaced it with a new one fantastic service ✊

Our mower belt broke this rainy summer. We’re mowing over 5 acres and needed a quick fix. These folks deserve a MEDAL for having not one, but TWO Husqvarna “EZ4824” 42’ deck belts in stock!! We spent a couple days calling and searching everywhere from Charlotte-Boone. Everyone told us it would take 3-7 days to order. No one could help us. Not even Husqvarna corporate. Great location! Friendly & helpful service. I will be calling Killians first!

Service Dept was friendly and took a week to service my Stihl backpack blower. The service bill was a bit high I think, though the blower works fine now.

It was excellent as always. I went for pesticide credits and left smarter for it.

You cant ask for better customer service! Great store, owners, and employees! Highly recommended!

As usual, Killians salesperson Derick sold us just what we needed and no more. Great company!

Really bad experience will never be back owner is very rude and want honor warranty on a $3,500 mower. Called Toro not a problem dont understand why they could honor warranty. I normally dont do reviews but they deserve the worst review possible.

Great service, prices and selection! Employees are always very helpful and knowledgeable.

Awesome hardware store! The staff are extremely friendly, knowledgeable, and helpful.

Where else can you buy canning items, old timey white cucumbers, and a Toro all in one stop?... only at Killians. Everyone is super knowledgeable and helpful with any need you may have.

I like the people at killians. I like the store itself. But the mower I bought......not so much. Spent $6,000 on a brand new Toro time cutter HD. Was told its best of its class will last a lifetime anything happens, bring it back up here! Well would you believe me if I told you I loved it for about a week. Its the my ride edition which sounds great. But IS NOT practical for a mower. First off mine wouldnt sit straight, when I took it back, was told thats the way they are.....okay, whatever? Then, a few weeks later, it would crank. A sensor ALREADY went bad. Less than 15 hours and something breaks. They did fix that. Then the front wheels start popping, which I understand might be normal as I was explained. But wouldnt even take the time to hear it for themselves and consider my concerns. The striper fell off within a couple weeks as well. Mowing the flattest of flat yards, no bumps, just fell off. I hate to say it, cause I love Killians and the people there, but will be the absolute LAST time I spend a penny there if they wont make this right for me.***Update on the review. I always follow up with reviews after my initial if anything changes. Got a call direct from Killians, Sharon to be exact. And she sincerely apologized for the mishaps, and said she will do everything in her (their) power to fix. I do believe her cause I remember Sharon from purchasing the mower and never did beat around the bush. Which I respect in a sales person. I will be taking my mower up there as soon as season ends and have them look over again. I did fail to mention above that Scott said he should be able to fix off centered platform, just to bring up in the winter, I had forgotten about that. Im not easily impressed, Ive left a ton of reviews, and Ive NEVER gotten a call about one Ive left. I respect that. Let it be clear I said if they wont make this right for me and by taking the time to call and offer direct help, that is making it right for me. Thanks Sharon.

Terrible business. Everybodys rude. They follow you around even after you tell them exactly what youre there for. Always staring at you like youre going to steal something. Ive felt very uncomfortable every time Ive stepped foot in this store. They want to rush you out as soon as possible & make you feel like they do not need your business. They over price everything. All items can be bought at Wal-Mart or Lowes Hardware for a much cheaper price. Then the guy gives you the wrong parts, so you have no choice but to either swallow your pride and go back or just take the loss & choose another business. I do not mind driving out of my way, just to avoid these people. If you do not present yourself as if youre rich, then dont go because you will be treated like trash.

I brought my Husqvarna mini tiller in for repair. One gas hose was missing. They called and said it needed a new carburetor which had been replaced by them a yr before. They estimated it would cost $175 so i decided to not fix it. I called back and asked them to put the gas hose back on . It cost me $59.65 to diagnose the problem and replace one $2 hose. I went home turned the choke on and pulled the rope 3 times. Guess what the tiller now runs. Shame on you Killians.You must have needed another $129 for a tip. Never again.

Friendly staff and great products! Has everything you need at cheaper prices than the big box store.

Picked up my new toro titan today, great service, great mower, got the job done in less than half the time of the previous mower... great...

If you didnt buy from them dont take it for repairs. You will be chastised and treated 2nd rate. I took my business to Hickory Lawn and Garden.

Just found this store and found it to be a great place to visit, they have everything you need as to a hardware store . In the back is a service desk for all your needs for lawn machines and much more . Great for parts also . The staff are very respectful and very helpful . The prices are very affordable and well stocked . Im so happy I found this place and I will be back .

Not real happy with there service dept. Took my mower there on Aug. 31, 2016 here it is 24 days later and my mower is still #10 on the list to be repaired. It was not a major repair, replace a bearing on the mower deck... I have purchased 3 mowers from Killians, this is the first one that needed repairs. I might think about this when i need a new one.

Great place with outstanding customer service. Killians will have my commercial service from here on out.

I have bought several pieces of equipment here and have all my service work done here as well,no complaints at all.

Very nice staff, excellent products and great service.

Great selection of Lawn & Garden Equipment and supplies for your home...

Exceptional service all around and the prettiest girls in NC

They did their best to help us

Fabulous Customer Service

They suppled me with just what I needed.

Bought my smasher there no problem there but I had a insurance clam where my mower came off trailer so I took it to the service department to fix they said it was done my son went and pick it up when I seen it on trailer the deck was still warp 4 they said we must have missed something you think one side was on ground other was 4 off you couldnt see that didnt replace bent parts tried to beat out I would probably buy another one there but never take it to be worked on they are just part changers

Very friendly and knowledgable staff.

Always great and kind prices reasionable

Had to take my leaf blower for them to fix because my pull cord keeps getting stuck. It messed up about 4 times in about 3 months. Tired of wasting my money, I looked it up how to fix it and fixed it myself. During the process, found out that their repair team does not fix it propertly.