user
Floors To Go By High Tide
123 Mathews Dr, Hilton Head Island, SC 29926, United States
Appearance
Floors To Go By High Tide
Comments
ch
Review №1

We have worked with Floors to Go on several projects. Very personal service. We have been more than pleased each time. Our son has also had excellent service from Steve and staff. They have grown over the years and are now offering counter tops as well as flooring. We highly recommend this business.

Ju
Review №2

When shopping initially, the right amount of Can we help you? and leaving me on my own to figure things out. Not a huge store but lots of high quality product to choose from. Good advice from owner when he did the site visit to take measurements. I am very happy with how all of the tile looks!

Mi
Review №3

LOVE OUR NEW FLOOR !We would like to give a Great Big Thank-you to Steve.The owner of Floors To Go.The original tile pattern did not line up properly.Wos (in charge of the install),immediately called Steve and he quickly stepped in to solve the problem.Steve was instrumental with our new tile choice and being able to move forward with our project.He and Wosvaldo were both involved throughout.The installation crew were professional and obviously experienced.The large room had many features that required precise, curved and angle cuts. Our room turned out to be a beautiful, picture perfect room.We Highly Recommend This Company,Mr. and Mrs. Ball

TO
Review №4

We had a disastrous fire in our condo building. My wife and I needed to pick out flooring and bath tile for an entire condo. We met with Clay who was so helpful. He was patient as we weighed options, changed ideas, and finally made decisions. We could not have had a more helpful person to help us do all of that picking out. To say he was patient was an understatement. We appreciate all the hours he spent with us and giving his opinions, which we valued.Thank you, Clay.

Ia
Review №5

Sales process for my simple balcony carpeting job was straightforward and efficient. Trying to get the installation done was the worst Ive ever experienced. First show was with the wrong sized carpet, the next 4 times were no shows and then finally it was installed. During the time that I was trying to get the installation completed, calls were not made to me when promised. Emails were not returned. A message left for the owner with the emphatic comment that I was a very unhappy customer and to call me was never returned. If he had bothered to call me, I might not have written this review. Installation work when finally performed was good. I was billed per the original quote. It was frustrating to have had to cancel 5 days of appointments and just be stuck in my condo waiting for no shows.

Bi
Review №6

Steve Fisher is the best!! The price and installation quality/speed of my new counter tops far exceeded my expectations.

Mi
Review №7

Amazing selection and prices. Quick reliable service. Harry took care of us like family.

Br
Review №8

This owner has a horrible attitude when contacted. Has no respect for clients. His staff took a day and a half to even return a call and was completely rude. Wouldnt even let me get a word in or express my concerns. There are better options and companies to give your money to.

Ka
Review №9

Knowledge, experience and honesty abounds at Floors to Go By High Tide. Tiled my entire house with Clays help and guidance. Highly Recommend!

La
Review №10

Overall they did a great job,the floors look terrific. We werent there when the work was performed but the communications were good. The only problem we had was they promised pictures and even after requesting several times never recieved any. I would recommend.

Sh
Review №11

The service, staff and product were all excellent. And the choices were amazing. I have recommended them to others and will continue to do so, not to mention using them again myself when the time comes.

Jo
Review №12

Jonathan and Joey are awesome in the warehouse. They deserve a raise!

Ca
Review №13

Justin is an amazing carpet man! This is the second time he has installed carpet here, both times on stairs. He did a fantastic job, and it was so quick? This is a good outfit.

Ki
Review №14

Our Experience at Floors to Go was more then 5 stars. Ask for Clay, he gave us great service and knows his product. Last year we did beautiful wood floors in a 5 washed white oak, this spring just did carpet in the bedrooms. Installers were awesome.

Jo
Review №15

Working with Floors to Go is great! Their work is excellent and so are there prices. The pecan floor that we chose is beautiful with our furnishings and interior decor. Cant say enough great things about their installation.

St
Review №16

Floors To Go was great. Watching the installation crew was like watching a symphony orchestra perform. Each one seemed to anticipate what the other ones needed so that the work flowed smoothly and the job was done quickly. Importantly, the cleanup afterwards was just as efficient.

Ri
Review №17

The installers Justin and Donnie were excellent, very professional and worked every minute they were here!Would recommend floors to go 👍

Ma
Review №18

They were very knowledgeable and didnt try to steer us to something we did not want or need. I think their prices are fair and they could not have been nicer to work with. Looking forward to having our products installed.

Na
Review №19

This is our third job that we have worked with Clay at floors to go. He is excellent to work with and always has great suggestions for what we need. The staff is professional and friendly. They are prompt to return calls and provide updates regarding product delivery. Clay has gone out of his way to get materials to us as we on a very tight time schedule.

Ka
Review №20

Salesperson Chad was great to work with, he is five star. The installation crews were something else. The wood floor installers came with the wrong color of wood.Not their fault, they brought what they were given. They came back several days later with the correct material.The quarter round they used had several black marks on it which they put in the closet. Did not see that until after they left-had to paint afterwards!!!The carpet crew was a real disaster. They had absolutely nothing with them to clean up . They tried to sweep the newly installed white rug with the same dirty broom they used to sweep up the dirty concrete floor after they had torn out the old carpeting. I had to give them my dustpan, waste basket and my vacuum sweeper to clean up after themselves!

Ma
Review №21

When it came time to select carpeting and hardwood flooring for our new home on Hilton Head Island, my wife and I were overwhelmed...Steve Fisher was recommended to us by a friend...what a blessing. Steve and his staff made the whole process of measuring our home, recommending color/styles, assisting in selections that fit our budget and ease of scheduling installation. Thank you for your kind and professional service!Mark F.

Do
Review №22

Excellent service and great selection.

Ro
Review №23

This is the third job I have had done by Floors to Go They installed tileas well as hardwood and the quality of work on all jobs was superior.Everyone is very professional beginning with Steve who measures thejob, the office staff that schedules the job and the installers.Floors to Go will be highly recommended

Sa
Review №24

Avoid this company at all cost! I gave them my credit card number to do a job and they overcharged my card by over $1500 without my permission, for work they said was necessary. The owner told me he would review the charges and give me some of my money back... Now, I cannot even get a call back.

Da
Review №25

Floors to Go did a great job! They installed both hardwood and tile floors and our home looks beautiful! I highly recommend them!

Ca
Review №26

Efficient, friendly, helpful, patient, knowledgeable. Am glad this level of support is here in the island. thanks

Mr
Review №27

Very friendly guys. Couldnt have been more helpful.

An
Review №28

So far, so good, now I am just on waiting on the order to arrive.Thx

Th
Review №29

Our experience with floors to go and Tawanna was outstanding including the work crew that tiled our floors! After tiling our living room, kitchen, and den we loved it so much we had them come back and do our master bedroom. Tawanna was a great listener and with her help we got the final outcome exactly what we had hoped for! Thanks for all you everthing.Tom and Chris Limanni

Da
Review №30

Knowledgeable sales staff, not pushy in trying to make the deal

Ja
Review №31

Very upset and disappointed. Product was not ordered with my choice not once but twice!! We WERE NOT CREDITED FOR THE MISTAKE!!!

Ru
Review №32

Excellent selection, excellent service, excellent company.

Ka
Review №33

No problems with the order or picking the tiles up.

Ka
Review №34

I was told the flooring would be in on Wednesday or Friday of a particular week. It is now 4:30pm on Friday and I have not received a call.

Al
Review №35

Competitive pricing and do easy to do business with!

Th
Review №36

Outstanding service and installation.

De
Review №37

EXCELLENT SERVICE AND FOLLOW-THRU

Ch
Review №38

Floors look great,Installer in the maroon Ram 2500 is an Asshat

Wi
Review №39

Very professional

Ro
Review №40

Quality tile products and more

Information
28 Photos
40 Comments
4.3 Rating
  • Address:123 Mathews Dr, Hilton Head Island, SC 29926, United States
  • Site:http://hiltonheadisland.floorstogo.com/
  • Phone:+1 843-681-4925
Categories
  • Carpet store
  • Flooring store
  • Tile store
  • Wood floor installation service
Working hours
  • Monday:9AM–5PM
  • Tuesday:10AM–2PM
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Similar organizations